Great selection of wine, beer, and liquor. The staff helped us out efficiently and the store is always clean and well-organized. Theres also plenty of parking at the plaza where the store is located. read more

Top Shelf Wine & Spirits - Storefront - Beer, Wine & Spirits Near Me - San Marcos, California

Family owned Liquor Store. They definitely have what you're looking for and more. Customer service is always great and they are knowledgeable about the product. Checkout their website for a bigger selection read more

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There's nothing they don't have. If they don't have it, they can make arrangements to get it - just give them some time. read more

Do not order from this spot around the holidays. They do not give any indication of shipping cut offs and don't seem to care about getting a gift to consumers for Christmas. My order has been sitting waiting to ship for over a week with no ship date in site. read more

I'm so impressed with this place! I'd been searching everywhere for a limited-edition liquor that I couldn't track down anywhere else, and I found it here so I bought every bottle they had in stock! The staff was friendly, knowledgeable, and happy to help - they even offered to help me carry my purchase to my vehicle! They really went above and beyond - great recommendations and genuinely kind. Based on other reviews, I definitely recommend going in person for the best experience! I will undoubtedly be back and will tell all my friends about this place. Fantastic shop! read more

Horrendous experience. Ordered an engraved bottle. No communication. They took over 2 weeks to ship it all while claiming it was "shipped" due to creating a label. Then the bottle showed up without the engraving. Store refused to exchange or return or refund the cost. Wish I could give it zero stars. read more

Ordered a bottle for my boss, site stated it would arrive before christmas. My card was charged but no communication on receipt of purchase, date of shipment, or any communication at all. A bot replied to my e-mail inquiry several times before saying i need a "Real Life" agent. No gift for my boss!!! I've never been more embarrassed. The BBB has been contacted and I've noticed I'm not the only one with negative feedback. Avoid this company!!! read more

Wish I could rate less than a star. Poor communication, no follow through with the courier. The star is for the refund. read more

Top Shelf Wine & Spirits - Placed an order on the 20th and the order kept being rescheduled... - Beer, Wine & Spirits Near Me - San Marcos, California

Ordered 3 bottles of Luxury Whiskey ($180ea) on 12-19-24, and I assumed like any and every company in the World, that it simply shipped and was received. Not the case. On 1-30-24 I found on website that the order was listed as "Unfulfilled". I've tried calling several times and it goes to Auto Voicemail. Phone number 619-614-7953. I've only received Auto replies in email from my numerous requests. I just today sent in order cancellation notice, and again only auto reply. Contacted my credit card to Dispute and refund. Edit Just received notification that they will refund in full from the Top Shelf Happiness Team. Top Shelf Happiness Team, you need communicate on orders that will not be fulfilled, and would recommend removing the note on your website stating "Customer Support with Real Humans" OR simply answer your phone. Thanks read more

If you order online, don't get too excited. I bought a bottle at their listed price, they canceled my order a week later, claimed I canceled it, then raised their price online by $500. Then when I asked why they canceled my order, they said they accidentally sold out. Which is weird because it was still listed on their site at the higher price. This place is shady af. read more

Slowest shipping I've ever encountered. Not to mention they ignore your online inquiries. Just horrible.

i ordered on 12/23/24 - radio silence. no communication, nobody picks up phone, no response to email. but they did take my money - $133.09! does anyone know if this is a scam? read more

AVOID AT ALL COSTS! Genuinely the worst experience I have ever had with an online order. After selecting and paying for overnight shipping on a memorial gift, I went through two weeks of desperately emailing, calling and trying to get ahold of someone who could find my package. Ultimately, two separate packages were either sent via the wrong method (ground instead of air) -or- packaged and then left in the warehouse, not picked up. It finally arrived two weeks later than expected, which was embarrassing as it was meant to celebrate the life and legacy of the deceased. No one followed up. Then after being promised a full shipping refund, it did not arrive within the month. After following up for the umpteenth time, I was told that a partial refund was "the best the billing team could do". Absolutely shocked at the lack of care, concern and delivery (pun intended) of what was promised, both literally and figuratively. read more

Pretty much a scam. 5 respectful emails in 3 days. Each time an automated response saying they received email and will respond in 24 hours. You will never be able to communicate with a human. Shipped the order to a wrong address. No help. No response. Scam business. read more

Selection here is in "dress to impress" fashion! I went in with low hopes due to the look of the store from the outside but wow oh wow, never judge a book by its cover really rang true for this store. Received friendly service and willingness to help from the employee working. read more

I was in the area for a week long conference. I was tired of spending money on drinks at the hotel bar. I needed a place with good selection. It was later in the night and the "Bev Mo' type stores where closing or too far. I used Yelp and came across this store. SUPER IMPRESSED! Honestly, BevMo has nothing on this place. I'm a whiskey guy and know good ones..hard to find ones...ones that BevMo has to order. A lot of those were actually here. It took me almost 15 minutes to pick what I wanted because of the good selection. I wanted to buy a bunch of stuff. If it was a local store, I would be broke. Cool dude working and clean store. read more

Do not order online!!! I purchased 2 items from their website a Swing and a 200 year limited edition by Johnnie Walker and never received my order. First time my package went "missing" and they offered to resend it so I waited for a status and from them when it's gonna be delivered and never got anything from them it's already gonna be 2 months and nothing. I have tried to contact them but their customer service through email is very rude. Saying I couldn't get a refund because I did a dispute from PayPal of course I'm gonna do one they didn't send my order and don't wanna give my money back! read more

The literally have everything it's awesome. Staff is very knowledgeable and can point you in the right direction if you have an idea of what you want. They always give several suggestions and it's priced way better than BevMo or other local liquor stores read more

I ordered two bottles of expensive Dalwhinnie The Distillers Edition Scotch ($119/bottle) from their online store. They sent me two bottles of cheaper $40 Scotch. I've emailed them twice, submitted a claim and received no response. I called their phone number and I couldn't leave a message because "the mailbox is full". I'm not happy! read more

Do not order anything for delivery from this place. It's been 7 days and I haven't received any tracking information. I have sent several emails and I'm still waiting. I wish I would have read some of their reviews before placing my order. I hope this helps someone else. read more

DO NOT use them for an online order!!! Order placed a week ago for holiday gift. Still has not shipped, impossible to reach on the phone, full voicemail, no return on emails. Can't even cancel the order to find a different reputable company. If you can't fulfill online orders, get out of the online business! Wish I would have read reviews first, and this is the first one I have ever felt responsible to write. read more

Ordered 2 bottles of tequila online. Not sure what took over a week to ship. When arrived one bottle leaked.. They have no telephone # so had to email back and forth. They did credit my card for that bottle. Lots of other online stores to purchase liquor from. read more

Took a friend from out of town who collects Bourbon. Jose went above and beyond, he was very knowledgeable and made great recommendations. He seemed to enjoy his job and was very welcoming. read more

First time here. Bought a 4-Pack of Organic Cider. I received my change back in nickels and ask so shorted. Why didn't you just charge me $15 instead of stealing it from me. Wonder how many customers they do this to who don't notice. I won't be coming back. Many other places to buy liquor. read more

Ordered some items online and they never arrived. Company was unwilling to help with a refund or reorder. Customer service is almost non existent and they will only communicate through email. You can not talk to anyone. All reviews on their website are positive because they filter out any negative reviews (of course they do, it's their website). Will never do business with them again. read more

What a great liquor store with tons of options- the largest, cleanest and trendy place

This is some kinda scam I order my liquor on the 16th of December just in time for Christmas as a gift come that day it still wasn't there I require about it thinking it might arrive at least by the new year still nothing. I paid all fees and insurances so that it would get here. Please don't give your money to these people you won't get anything in return but a whole lot of apologizes STILL NO ORDER!!!!! The star is for there have ass apology read more

I ordered over $400 worth of whiskey and my card was charged. I received a tracking number that said "your order has shipped" but the number shows "shipping label created" but no delivery date. I check the order number on their website and it says it hasn't been packed yet. That was 14 days ago. I sent three emails starting 10 days after i received the shipping number. That seems patient to me. I emailed 2 days later. I emailed 2 days after that. I placed a call 2 days after that and was put on hold for over 15 minutes. No one ever came back to the line. I called back and got "voice mail is full". I know everyone is busy, and I am trying hard to be patient, but with ZERO communication back and you already have my money, what is left? Where is my order? when will it arrive? When will I get an answer? read more

This is the worst place to order liquor from! They offer next day UPS delivery and I still have not received the item I ordered! It was a Christmas gift and it never arrived! I tried to cancel the order but they do not give refunds. They charged me extra for the delivery and I believe it's a scam! So go to Drizzly and you will have you order within an hour and a lot cheaper too! This company should be embarrassed the way they treat their customers! read more

Completely TERRIBLE company! Ordered over $500 worth of a particular whiskey online and STILL have not received it nor am I able to get in contact with anyone! The absolute WORST customer service! This place is a SCAM! There's no phone number to call, and they will not email you back! The shipment just says label created not yet shipped. It has been over a week! SCAM SCAM SCAM! we will be Disputing the charges and reporting this company! read more

Ordered online and it took 2 weeks to arrive even though it said 5 business days. When it arrived, one of the bottles was missing. I emailed a photo to support and within a day was given a refund for the missing bottle and a discount code. I'm rating 4 stars for customer service, otherwise this would have been a 1. read more

Abundant selection of bourbon/rye whiskey and some great finds in here that you'll rarely see anywhere else. Friendly service, lots of regulars on a first name basis, and excellent prices on particular whiskeys. read more

Completely unsatisfied with their customer service and false advertising. I specifically purchased 2 bottles of Trust Me Vodka from them based on the image of the bottles they had for sale - Trust Me Vodka produces Artist series and a limited number of bottles for each series. I needed the 2 bottles that they showed they had available but when I received them they were different Artist Series that I already had. When I called to find out how to return and exchange for correct bottles they said they only had the ones I received and could not take them back. They offered me a discount on future purchases but that would not be any help to me and I wasted $70 of my money on false advertising. I had this happen with another company and they happily refunded me since I did not get what I ordered. If you want to have a good rep then you should satisfy your customers. read more

Never sent my package and have just been holding my money for a month.

Piece of advice: pay with PayPal so you have a way to file a dispute. I am absolutely disgusted with the service I received. Never even received my package yet they refused to refund my money after THEY made an error when shipping my item. They sent it to the wrong address so someone got 3 bottles of liquor for free. ID was not checked so we have no clue if the person was even of legal age. I have timestamped photographs to prove the error was not mine. Thank God my bank had common sense and refunded my full amount immediately. I am a club owner who deals with beverage vendors all the time so I know the service I received was bogus! My story has traveled to all my contacts on the east n west coast. Come to find out, others have had problems with this company as well. I'm also a social media Influencer with a very LARGE following so best believe I made a whole video series about my experience. I even pointed out specific parts in their OWN policy that justified my refund and would you believe what they did? Change their policy AFTER sending me the original version. And tried to act like that was always their policy. My husband is an attorney and had his underwriters review both versions. We found numerous discrepancies. When I tried to speak to a manager about it, they claimed they have no management team, they have no business number so only form of communication is through email, and they have no legal team. Come to find out they have a whole physical store out in CA!! (I ordered online from NYC) Folks they totally LIED to me! In writing!!!! When I mentioned my husband was a lawyer and wanted to discuss this matter, the email responses magically stopped. They blocked me. Even sent the entire thread from a different email and they blocked that too. Super red flag!! What legit business behaves in that manner? I reported them to the BBB as well and gave them every single email to investigate. Be vigilant with this company and pay with PayPal so you can file a dispute if needed! read more

An incredible selection of craft beer and liquor. No rush feeling with quick and friendly service. Ice-cold drinks out of the fridges and they never turn off their fridges like some other liquor stores in the area. This is our go-to shop for all things beverage related throughout the day. read more

My absolute favorite liquor store. Always have best prices on energy drinks which I am constantly buying. Have renovated over the last 6 months and now carry more alcohol than your neighboring grocery stores. They carry your typical beers and liquors but also always have new local ones to try out. Talk to the guys that work here about what flavor you like your beers and they'll find you your new favorite. Trust me The guys who work here are super nice and friendly and cool to talk to. I don't go anywhere else. read more

Wish I too had understood this organization's track record. Placed an order on December 3rd for delivery by Christmas. After repeated attempts to contact, I went back to the distributor that supplies them, who followed up. Suddenly, without any communication or explanation I received a credit back on PayPal on December 23rd. No communication explanation or apology so no Christmas present for the brother in law now. At a minimum : do not take funds for an order that you cannot fulfill. Out of courtesy, please reply to emails or have a phone number that can be called. Topshelfwineandspirits.com is not reliable for delivery . And the PayPal account emails to paulgorial@yahoo.com - which is a little suspicious - why not use a topshelfwineandspirits.com email address? read more

They don't have the capacity to fill the orders they take. It's been a week since I ordered a gift and delivery was supposed to be today, but the order still hasn't shipped. They don't answer emails, they don't answer the phone, their voicemail is full. Spend your money somewhere else. read more

Their online website is a scam. God forbid you accidentally order the wrong bottle. good luck trying to cancel. i ordered 3 bottles of 12 year old scotch and meant to order 3 bottles of 15 year old scotch. 5 minutes after i placed the order i was searching for a phone number or something. and only found an email. send several emails asking to stop the order and cancel it because i ordered the wrong stuff. 2 days later i get an email confirming my order and that is has been processed. like WTF. complete trash customer service. "Bottom Shelf Service" is more like it. I wasn't even trying to get a refund, i was going to place another order, a more expensive order. i don't understand the pricks who work here. they do not deserve to be in buisness! read more