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    Top Tier Home Services

    5.0 (1 review)
    Closed 9:00 am - 1:00 pm

    Services - Top Tier Home Services

    Gutter cleaning

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    1 year ago

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    Home Genius Exteriors

    Home Genius Exteriors

    2.6
    (5 reviews)

    Our house needed new siding and new gutters, so we decided to go with Home Genius. The gentleman…read morewho did our estimate was great at helping us find a solution. In addition, the repairmen and the job foreman were on time each day and they did an outstanding job repairing our home. We plan to utilize their services again in the future. We recommend Home Genius for your home repairs.

    DO NOT USE THIS COMPANY. There are way more options that…read morewill result in an easier process and better follow up. In short the work crew broke an exterior glass door pane to a sliding glass door. Accidents happen, poor communication and lack of follow up shouldn't. Home Genius blamed the sub and vice versa. Eventually the glass was replaced by the sub contractors father (yes seriously). After replacement it was foggy and dirty inside. After six calls to customer care we received a call back from Raleigh manager who of course blamed the sub and "would look into it". We got into contact via text only with our job lead as he has no voice mail. It was determined new glass would be placed back in upon our return from vacation out of state. To our surprise our home camera systems picks up somebody going into our backyard with a ladder and presumably working on the glass with no appointment, no permission and no contact with home genius. A text to the job lead to confirm was left unanswered. Likewise when the Raleigh office manager was asked for information regarding an appeal process, he asked if we would drop our 2 star google review first instead of simply meeting our request and providing info for am appeal. He still has not responded with info requested or followed up in any manner to see if our damaged property was replaced etc. The second glass replaced while we were not home but an unknown party is worse then the first replacement glass job and here we sit with zero assistance or communication from Home Genius. Customer Care reps have all been nice and courteous all 7 times we have called them. Just don't take the risk with other options available.

    Top Tier Home Services - gutterservices - Updated June 2026

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