On Thursday of this week I spoke with the owner, Luciana, regarding employing her cleaning service at which time she scheduled a time to view the inside of our home and discuss options and cost. The time given to me by her was this past Saturday at 1:00 PM. After speaking to her I received several emails and texts reminding me of the appointment with her. The problem is that she never showed up nor contacted me concerning why she was going to be a " NO SHOW". She professed to me on the phone that she was the owner of Top to Bottom. If so, no one should ever deal with her. If she isn't the owner, she should be fired. Wish I could give no stars as that would be more true than one read more

Instead of padding hours with slow workers, do it right the first time. Treat clients better.

Absolute scam! I wish I had read the yelp reviews before I hired this company. I received a quote that was much less than I was charged. The renters who moved out had cleaned but the walls and floors were still dirty so I was looking for a move out clean. I conveyed this and the total on my quote was $180 but I was charged $567 for a less than satisfactory clean. At first glance it looked fine for a $180 clean but the more I looked the worse it was - and I would have expected to be able to eat off the floors for almost $600!! Never in my life have I paid that much for a clean for this one story (currently empty!) 1100 square-foot house, and I never would have agreed to it if I had been quoted that much!! Which I think she must know, Hence the way she wrote her quote. The quote was for 2 cleaners, she sent 3 then told me I should have told one of them to stay in the car. What on earth?? With so many other excellent cleaners in town, there is not a chance I would hire this company again! Photos are after they cleaned. read more

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Not a good experience. We hired for a deep clean and they didnt even mop the floor. Had them come back to remedy. They then lied about how many hours they were there an over charged us by $270. They said they would credit and 2 plus week later still havent. I have called and emailed and no response. Scam! read more

Horrible experience! While they did an okay job cleaning they overcharged us and refused to refund. I had documentation and emails, yet ended up having to challenge on CC and received a refund thru AM EX. It was the most frustrating conversation I ever had. I would show and explain, but the owner refused to accept that 2 + 2 = 4. So happy to be gone read more

Cons: I requested a deep cleaning but after the team left and I was able to look more at their work I wouldn't define what they did as a deep cleaning, just a regular cleaning, however I paid for the deep clean at $350. I found dust on some of my shelves and blinds, and a lot of surfaces were still sticky. High up places were not dusted or cleaned and I found some cobwebs. I assumed deep cleaning meant every nook and cranny. They only spent about 2 hours at my house. I think the team could have been more thorough. I'll probably try a different company next time around. I also noticed my master sink drain was broken after they left. Pros: Very quick and easy communication, worked with my schedule conflicts and were definitely flexible as far as that is concerned. Very friendly staff. Did a good job on the baseboards. read more

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Top to bottom cleaning is appropriately named. They literally cleaned my house from top to bottom, and I think it is cleaner than when I moved in to this new construction home. They moved furniture, they cleaned areas I didn't even know needed cleaning. They even cleaned in my closets and took all of the food out of my refrigerator and cleaned that as well along with all of my appliances. My home sparkles and smells amazing. Thank you for doing such an amazing and thorough job! I am looking forward to my regular maintenance with top to bottom cleaning! read more

They have cleaned my home in Carolina Beach for about 9 months now and I'm still impresses!Usually after 2 or 3 times a cleaning company starts to do less, not Top to Bottom...they do an amazing job everytime! I can always count on them and highly recommend them! read more

They used to be very good but as time has passed they change crews often the crews rush. Skips rooms and even floors as the seem to not have a process. We have to baby sit their work as they always seem to miss an area. read more

DO NOT USE!!! We are putting our house on the market and because my mother is terminally ill, my husband decided to pay someone to clean it while I was away. Because he doesn't know what is appropriate, he agreed to pay this woman $900... that's not a typo...NINE HUNDRED DOLLARS to clean an empty house. The furniture, everything has been removed. There was no trash. It was dusty from construction. We have an open house tomorrow and I am here re-cleaning it. She quoted him for wiping down the inside of new cabinets and they haven't been touched. The kitchen sink hasn't even been wiped out. I'm literally in shock. read more

This is my favorite cleaning service in town by far! They are very thorough, quick, efficient and very well priced for how well of a job they do. They truly clean your house from top to bottom. I promise, you won't be disappointed! read more

Lucy and her girls always do a great job I love that there 2-4 girls there at a time gets the job done fast and always very clean! Her rates are better then anyone's I've come across. Tried a few other cleaners and they are the best.... highly recommend top to bottom they get 10 's read more

Excellent service - cleaners were on time, friendly, and did a fantastic job cleaning our home. After they left, everything was sparkling and smelled great. The owner was very easy to work and responded immediately to texts and calls. We will definitely use this service again. They were a pleasure to deal with. Also, super convenient that we could pay using Venmo. Thank you! read more

I hired Lucy to do a one time deep clean on 12/1. She sent a 3 person crew to my house. They spent a total of 10.5 hours (all 3 people added up) cleaning the bottom floor minus the 2 spare bedrooms. I paid them $450.00 via check because they forgot the credit card machine. They left and so much of my house was still dirty. I called Lucy and she agreed to send 2 cleaners back on Saturday for a total of 4 hours to finish. After they left I noticed that they missed the door frames, the light switch plates, they partially cleaned above the cabinets, the mirrors were streaked, the light fixtures were dusty, some of the shelves were dusty, the blinds were dusty, they marked my wall with a ladder and they didn't clean it, baseboards in some areas weren't clean...I sent Lucy photos of what they missed. She didn't respond. I left a negative review on Home Adviser and she said her crew worked 33 hours. Not true...14.5 total. And they didn't finish. I hope you have a better experience with this company. read more