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    Conicelli Hyundai

    Conicelli Hyundai

    (205 reviews)

    **Not sponsored or incentivized review.** Conicelli lives up to their slogan of being a "nice"…read moreplace to do business. As a young woman doing this for the first time, the car buying process has been very intimidating. A friend of mine recommended Conicelli, and for good reason. Maureen immediately put me at ease. She spoke honestly, negotiated fairly, and communicated well even beyond the purchase. I never felt pressured, pushed, or taken advantage of. The whole staff went above and beyond, everyone asking how they can "earn my business." One salesman even saw me taking a picture with the car before I drove away and jumped in to take a bunch! After purchase, I've had quite a few questions. Maureen has been beyond patient in answering them all. She has checked in multiple times after I've picked up the vehicle to make sure I'm satisfied. I truly am! Go to Conicelli if you're looking for an easy and stress-free car buying process, and ask for Maureen!

    My experience at Conicelli Hyundai was nothing short of a nightmare, and most of it came down to my…read moreservice advisor, Ruthann. I purchased a 2024 Hyundai Sonata N Line in October 2025. Not long after, I had an intermittent check engine light, a warranty trim concern, and needed an oil change. Even getting service scheduled was a hassle. I was told they "weren't accepting new customers," which I had never heard of. Shaun, the Assistant Service Manager, was the one bright spot early on. He stayed polite and professional even when I was understandably frustrated, and he managed to fit me in. At the first visit, they did the oil change, said they couldn't replicate the check engine light, and ordered the trim piece. A few weeks later, I returned for the trim appointment and the check engine light came on again. I told them at drop-off, gave them the code, and even had photo/video evidence. I was told there were no loaners, so I rented a car. The next day, I got a call, not from Ruthann, but from Tim (the Service Manager), who arranged a loaner because my vehicle needed additional time and parts. From there, the communication and follow-through fell apart, and Ruthann was the reason. I was promised updates that never came. Calls weren't returned. I went in person and found my vehicle sitting in the front customer lot, partially disassembled, with the cowl removed and the engine area exposed. Ruthann gave me vague, confusing explanations about what was happening and assured me it wouldn't be left outside like that, yet it remained outside in that condition. After about a week and a half, I was told my car was ready, but they again said they "couldn't replicate" the check engine light, despite the code and evidence I provided. I was told to "bring it back when it comes on." A few days later, I noticed my windshield washer fluid no longer sprayed right after they had the cowl removed. I checked the reservoir myself, filled it, and clearly told them it was full. I brought the car back, and Ruthann called me at 9:00 a.m. the next morning claiming the washer fluid was "just empty," that they filled it, that the check engine light was not present, and that everything was "normal operation." That was not true. When I came to pick up the car, I tested the washer sprayers in front of her and they did not work at all. Ruthann still insisted it was "normal operation" while I was literally demonstrating the opposite. That level of dishonesty and dismissal was beyond insulting. Tim came out, had me pop the hood, found a disconnected washer line, and fixed it in about 10 seconds. At that point, I was frustrated to the point of tears because after three visits my car had more issues than when I first brought it in. Weeks later, the check engine light returned again. I brought it in immediately, and this time the same code I had been providing for over a month finally showed while they had the car. They replaced all four fuel injectors, and I do appreciate that. But again, no one called to tell me it was ready. I had to show up a week and a half later to find out it had been finished. Now I hear what sounds like something loose when I make sharp turns, which is extremely disappointing after all of this. Shaun and Tim were courteous and genuinely helpful, and this is not directed at them. Ruthann, however, was consistently unprofessional, dismissive, and unreliable, and she repeatedly gave me information that was simply not true, including telling me the washers were working when they clearly were not. That pattern is what made this experience such an exhausting mess. I'm glad this is finally behind me. I would not recommend Conicelli's service department based on how this was handled, particularly the ongoing communication failures. Tim was the exception, and I'm grateful for his professionalism and willingness to help when Ruthann repeatedly failed to do so.

    Top Trucks - car_dealers - Updated August 2026

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