Big place!! I came with a weird shopping list and they had everything I wanted I found Fresh fruit. Hot dogs. Cooler. Ice. Allergy medicine. Bloody Mary mix. Drinks I was impressed with the meat department Very friendly and personal service to help me find everything on my list and more Thanks Will return when I'm in the area read more

Never have what was needed and the customer service manager is very unprofessional and rude to customer and her staff alike.

I really like this location. I stop here often to pick up Flash Food orders and all of the employees at self checkout are wonderful and always so helpful and friendly. It gets busy on the weekends but weeknights are usually easy to navigate the store. It's well stocked and has a nice vibe inside. read more

Not a very crowded tops thankfully. I have been able to find everything I need without going to another grocery. I also always get gas here when passing by. Food is fresh / good produce. read more

I really like shopping at Tops, as it has many things like boars head meets and she's and lighthouse dressings, that I cannot get at Wegmans. Unfortunately, my wife is a primary shopper and she prefers Wegmans. read more

At this point I can only say terrible. I bought shells and cheese. They were beyond moldy. I contacted the store. They told me to call corporate. They said they will file a claim and their correct department for these issues will contact me. Well here we are 3 weeks in. No call or refund. I called again Monday. They told me to just wait it could take awhile. They also advised me against posting on social media. read more

TOPS Friendly Markets - a bowl of pasta with cheese - Grocery Near Me - Hamburg, New York

Food is great but same as wegmans over priced food but pizzas are great and subs thick as it should be unlike wegmans subs your luck you get inch of meat on sub and self check out sucks my mother insists using them she don't like cashiers bagging her stuff self check out sucks and extremely sensitive you tap your item / touch on self check out tray register will stop you you need wait call assistance for you start all over again self check out is stressful and frustrating do your self favor go to cashier line never ever use self check out at any topps locations read more

Called ahead for 2 fish frys. My husband waited in line only to be told it was the wrong line for pick up. Goes to other line- no signs posted- and they do not have our order. Had to go back to original line and reorder. The order ahead was told 20 minutes. He was told 30 and they did not care that we had already ordered from home and they messed up. No apology. So he just left. Unbelievable! What horrible service. This Tops is the worst managed store. read more

Snarky floor worker who wouldnt make eye contact. No manners. Cabot cheese had mold all over it...

Tops is close, so I go there more often than Wegmans. Tops cannot compare to wegmans... Not even with price. I recommend you travel the 4 or so miles to Wegmans instead of Tops unless you are just grabbing a couple of items. read more

Hi fellow shoppers,hoping Tops managers reads this also.....July 12, so. Park ave ,Hamburg,ny........no slingers in the front hall, so this makes it difficult to get the sale price on the strawberries,talked to customer s customer s cool was told the price was$3.48,,,,put at the end of your order and tell clerk!!why. cou you not write me some coupon, because the clerk at check out has to call main desk......#2 the mouth wash had no. uPC code...10. min. For clerk to call someone,to check on that......#3 the only butter milk on the shelf was expired July 11,2021...talked to a clerk in department asked if there was more in back,no,,,,,,asked if he could reduce the price on expired buttermilk ,,,,I can not,,,,you'll have to ask a manager up front.the depart manager was not there....frustrating. Is it to Tops.......!,,!! read more

pitiful customer service. stopped to get fish fries at 5:20 pm, guy working take out counter said he had other work to do that would keep him busy u til six pm when the take out counter closes. went back one week later to try again, five workers in deli/ take out area. two made eye contact with me but nothing mor. one worker finally came up to me to tell me the girl working take out counter is on break and no one else can help me. Tops prices are ridiculous so you think they'd try to make it up in service..... nope. read more

Good store, I wish that dashing lad Adam D still worked there. He was the light of my life and always made my shopping experience pleasant. He wasn't bad on the eyes either. read more

I was standing in line and an older guy was next to me and said..if there were a Wegmans a mile away, I'd never come here. That sentiment pretty much sums up my experience with this place. I live about a half mile away, and only come here because it's so close. That older guy was griping to me because it was 9 am on a Sunday, and management had 5 out of 15 registers open..people were in line at least 5 deep. Despite being out of stock for weeks of stuff like tops brand oatmeal, and bulk item bins not being filled and regularly empty, you have to watch expiration dates here like a hawk flying over a poultry farm. Always pick from the stuff at the back. Also, I don't know who the marketing genius is who decided that it's a good idea to put product and displays in a maze like order in front of aisles, but they should be forced to navigate these labyrinths they construct, when your stuck behind weekend shoppers. Other observations..how about having shelves stocked when there aren't people on top of one another trying to shop? They do all the shelf stocking when it's most busy. Horrible to try and reach behind a miserable stock person to get something. Also, the bulk item printers need to have the labels replenished more than once every few weeks. It should be done at night, every night, when you should be stocking your shelves. The empty or non working label printers are one of the worst inconveniences. Try bringing an item without a sticker up to the cash register. The cashiers all have the flip charts with the codes on them, but the attitude they give you if they have to be bothered to look the code up is priceless. I've developed a script in my head that I use now, when I'm checking out, because the printers never have labels..I just apologize and say the printer is out of labels. Then the cashier will ask for the code of the item. I say I don't know. They get mad because they have to look the item up in the flip chart. Amazing. You would think after a few times , someone would take the massive responsibility of making sure the labels never run out again..but it happens at least twice a month for me. read more

Usually I'm a Wegmans person but I was running errands in Hamburg and didn't want to be out too long. Pros-good prices, wide aisles, good set up, not crowded. Cons-the cashier had a bad attitude, the florescent lighting, not a lot of organic, natural products. read more

Take the time to drive to Wegmans. This place is dirty and smells of chemicals. Looks like a Save A Lot inside but the prices are not. Outlay of the store is not functional as you walk the aisles looking for the two items you wanted. The food does not look safe or fresh. read more

Very expensive and NOT friendly. There isnt any competition close by so I think they are taking advantage of convenience factor. The nearest Wegmans is 5 miles away read more

I shop often and find many options, good sales and very friendly staff. Overall always a positive experience

This is actually a no star rating. This place is a disaster. Very high prices , even on sale items and the store is dirty. There is no one in the store if you need help. The checkouts are slow and crowded. The self service checkouts NEVER work properly and it is staffed by a kid who can't help. I don't know how they stay in business. I was there on a Saturday afternoon. what should have been a busy day and there was no one in the store. The men's room is always filthy, I don't think they ever clean it. Avoid this place and drive the extra distance to Wegmans. read more

I personally stay away from this location. All employees are rude not helpful at all. Lack customer service skills.