Picked up an online order for dock lines 20 minutes before closing. Needed to return due to it…read morebeing the wrong color, found a new product and checked out within 10 minutes, we were the last people in the store. The manager, an older man possibly named bill but I don't recall his name, was standing with a younger man(the cashier). The manager looked completely out of it and couldn't be bothered. When it came to process the return the cashier didn't know how to do the return, he proceeded to turn to the manager and ask for help. The manager looked at me and said "you'll have to come back another day when someone who is working knows how to do this" This man wasn't a young new manager, he's been working there for a while. This wouldn't have been a problem but I live over an hour and a half away and can't just come back. The manager just wanted to go home and hurried us out the door. A man shows up after they shut the doors behind us and the manger perks up and tells the man they will stay open as long as that customer needed. Clearly two grown women aren't better than a grown man.

West Marine is a place for people that like boats or the water. This store isn't the largest but it…read moreis conveniently located right on Rt. 1 close to the marinas in Clinton. It has the usual books and maps, clothing, wetsuits, ropes, pfd's, electronic stuff and the like. It also has the little hooks, straps, stickums and other odd little things that can be so frustrating and difficult to find. It you have a boat or even if you just end up around boats this is a good place to poke around and find stuff you will eventually need.

The guy Scott's a good mechanic and if you're in that area of the Connecticut River base around Old…read moresaybrook or Essex you can get both parts there. The guy probably has everything. I bought a boat as Marina from a customer It was an old boat that I was unrealistically and ridiculously underqualified to do the maintenance on the guy that sold me. The boat failed to tell me that there was no access to the engines without four guys and an hour labor to take entire top of the boat off. I bought the boats because them rings in Montauk are incredibly expensive and I thought I could get a better deal storing it in Connecticut. I also have had very good friend or a few friends over there that I thought could help me do some basic stuff like the oil change change and things de-winterize it. Do some teak work. Paint the bottom and splash Turns out that area of the Connecticut River is brackish water. I need a massive barnacle problem. The black fin that the owner failed to mention was infested with Barnacles up into the housing unit stuffing unit. I made a mistake of telling Scott to go ahead and remove the Barnacles but I forgot to tell my partner/friend about it and he went ahead and did it anyway. Apparently he didn't leave tarps down and caused massive environmental damage with the barnacle shells and the internet $500 cleanup. So now it started as a good thing. Me doing a favor for a friend ended up with us. Bickering and yelling and a friend fit dissolving and now I'm stuck with a boat that I really can't get rid of cuz they're real dinosaurs. Nevertheless, I'm glad that Scott and places like S&S Marina exist that very few mechanics that can work on inboards anymore, Montauk could use a mechanic like Scott. They're a dying breed. It's a very tough job where you're always at a weird angle and four bolts. Three bolts can come out perfectly. And the third one you got to spend the 3 hours on because it's corroded and the spreads are not coming out and you have And you can burn it off. Sometimes one little simple set like set back like that can take 3 hours and that ends up on your bill and people freak out. I used to be the type of guy that would freak out about Marina bills until I worked at a marina. I've worked side by side with some great mechanics and I see what happens. The hardest job there is doing discussing mildew areas and gross holes and billages your breathing and dangerous stuff. The hard job they deserve the money. I just got into a bolt that I couldn't handle and when you do that you better be a multi-millionaire and I'm not. Scott's assistant Caroline was very pleasant and professional I was hoping she would send me an invoice for some of that commissioning work they did I'm still not sure of what it cost for a short haul. That's why it's not a 5 but other than that the place is clean. The docks are beautiful right there on the river. It's a great place for transient to stay and again he is parked for just about every engine and if not he'll work hard to find them. God's probably wanting few professional Marine mechanics that'll get the job done. Not cheap but if you want cheap do it yourself

Scott is the absolute best. He has saved my bacon not once but twice, when I encountered serious…read moreissues on each of my two engines, two years apart, in two different locations, each one many miles away from my home port in Norwalk CT. In each instance he went way above and beyond the call of duty, having key parts shipped overnight from the factory and, in one instance, having one of his team install the part immediately at his facility, and in the other, many miles away, finding the right guy to do it and arranging for him to do it promptly where I was. In each of these two instances Scott was utterly responsive, fair in his pricing, and easy to work with. I'm grateful for how he helped me in tough spots, and I recommend him highly.

They appear to be out of business. I've left several messages and called numerous times. Facebook…read morehasn't been updated in over a year and the site no longer takes payments.

Placed order on 12/8/25. Immediately received order confirmation and credit card was charged…read more Between 12/18 and 1/5 sent three emails and two phone calls with no response. One of the phone calls was answered and the person told me nobody could help me and to send an email. I eventually reversed the PayPal charge and started a fraudulent charge complaint. Only then received a boilerplate email from Sound Boatworks claiming they had sent me an email that the product was backordered. Interestingly the email contained no contact information other than the original ignored email address.

Bought a new trailer and sold a boat and trailer to Diamond marine. Had a great experience with…read moreboth transactions. Great customer service especially Karl Muller. Down to earth owner who's easy to talk too. Would recommend to friends and family.

Kurt is the coolest player in the game. Good guy, solid…read morefamily man, always gotten honest opinions, options and work out of him. Godspeed.

Especially if you are new to boating, stay away. Rumors abound of the service department fleecing…read morenew boat owners. They are true. One hand patting your back, the other on your wallet. It's a scam service. I'm embarrassed, actually, and I never want to feel that way, so I'll certainly not go back.

Be ware. This is not a reputable business. They strung me along for 5 months and gave me excuses…read moreonly to finally tell me that they had gotten the horse power of the engine they were telling me I could put in my boat absolutely wrong. They cost me several thousand dollars and in the end proved themselves to be incompetent and disreputable. Don't use them, ever.

Bought a used Sea Hunt Ultra from Harborside in the fall of 2024. They have been supportive and…read morehelpful every step of the way and their service department is great to work with. James, Marlee, and the rest of the team have been nothing but helpful over the past couple of seasons!

While the office staff is very nice, Harborside Marina's Service Department is the worst I have…read moreencountered in 50 years of boating, both in New England and the Caribbean. while some may enjoy the thrill of a running gun battle with a service department it's not my cup of tea.

We met Tim at the NY Boat show and wanted to come see one of his boats for sale in Clinton, CT. He…read moretook all the time in the world to let us do a deep-dive on the boat, showing us all the features and highlights. We came back a different weekend for an on the water test and I felt like we got a very thorough experience. At no point did we feel any pressure, just a lot of enthusiasm for his product and a high level of engagement with us as a family. He walked us through various options he has seen other buyers take and offered great ideas about certain customization options we asked about. We ended up buying a boat from Tim and we seriously look forward to picketing it up this spring. Overall a great experience so far!! *side note, his restaurant recommendation in town was also very good :-)

The owner is knowledgeable and helpful. Tim was able to answer all of my questions and concerns…read moreand steer me in the right direction for my purchase. Personable and real not a salesman. I recommend anyone looking to purchase a boat, winter storage, slips, parts, trailers, or Yamaha engine work you stop by and meet Tim.

Terrible. First of all they sent the wrong table. Then they refused to take it back unless I paid…read morefor the shipping. Table was also of poor quality. Edges were mis-matched, compass rose did not line up properly, and the lifting mechanism is jerky at best. When I called them, they were rude at best. So, I still have this piece of junk and simply have it covered to hide all of the flaws. Should have just bought a cheap table from Walmart if this was going to be the end result.

The owner of this business is not honest. I placed a simple order for two seat pedestal extenders…read more One came in about 10 days which was fine. I called about the other one and after about 8 different lies and excuses and me disputing the charge on my credit card, they finally sent it. It took them 10 weeks to deliver the product. It's people and businesses like this that make life difficult. ! Suggest not ordering from this company unless you want a royal head ache.

Bought order online, everything said it would fit. the rotor did not. went back got correct one and…read morehad to pay full price again. charged twice. refund amount included a discount which I did not receive. so I'm out 20 dollars. never going there again. the customer service sucks . enjoy my 20 dollars I got cheated on because your app sucks

Great folks, also very hepful when you're working on a budget build! I walked in and needed a belt,…read moreplugs, battery, rotors, brakes, and calipers. They were very helpful and even knocked the price down for me.