If you go in here looking to buy a new car, you can expect a reasonable level of courtesy and…read moreservice. However, be prepared to throw that expectation out the window after you've completed the purchase. I often find that the staff (not all of them but a fair amount) lack courtesy and professionalism. They often have an air of superiority, almost arrogance. You won't be greeted when you enter the service area, and be prepared to wait because sometimes noone is around the service area. The appointments they've been offering are also with 2-3 weeks waiting. I recently got a call from them 2 days before my oil change and brake service appointment and they cancelled on me, saying they've overbooked. The next appointment they said they could offer was another 2 weeks away. After having cancelled my appointment, the day after the original day of appointment had passed, someone called me from the dealership wanting to know why I had missed my appointment, telling me that I should be more considerate given how they're especially busy ....... Anyhow, after trying to get an appointment with 4 other gta dealerships, I found that all of them had 2-3 weeks waiting. i decided to take it to a private shop a friend/BMW owner recommended. I guess they're selling so many cars that they can't provide timely service in the GTA. Overall experience : negative

I went to the service department this morning for an appointment at 8:30. Lisa was my service…read moreadvisor. She checked me in and told me it would be about two hours for the diagnosis. At 11:30 I called and she said the truck still wasn't ready yet So again at 2o'clock I actually went by the dealership and she said still they still haven't looked at the truck so I told her I'd be back in half an hour and I want my truck I came back at 3:15 and ask for my truck and she said they still hadn't looked at it I asked her for my truck back I did not want them to do anything and she said OK and I waited and waited then they actually finally put the truck on the hoist while I was there so she finally comes back and she said she prepared my invoice imagine that $180 and I waited there all day I told her I wasn't gonna pay for it and she said she didn't have the authority to do that and made me wait for their service advisor to come I waited another 20 minutes Basically hold my car hostage and the smugness of her was unbelievable it was like I was in the wrong here I think it was the worst customer service experience I've ever had and I will tell everyone I know

why did you lied to me??…read more I called in Monday feb 26th someone answered me his name was Alireza and told me" Sir, the car you sow online I will reserve it for you and then you can come and look at it in Thursday." next morning I called in to fast forward my appointment from Thursday to today. Alireza answered me and said" Yes you can, let's do it at 3pm today." so I drove all the way from st Catharines to Vaughan, one hour and 30 minutes to get there. I have arrived there 2:56pm and when I met with Alireza, he said to me with cold manner, "Car is sold." So, he made me driven all the way for nothing, because he thought he can sold another car for 35k +tax. very strange, unprofessional, and scammy move. My advice for anyone wants to buy a car, do not buy from this ppl, very shad business and scammy.

Don't buy car here!! Worst dealership ever…read more They sold me a car whose tire explode on the highway just 2 weeks after the purchase. When I resold the car, I found a lien on it, what a bad management!!

So car Dealerships are notorious for bad experiences and I've had my share of them. But reviews…read moreneed to be taken in context. The other three reviews I read were bad experiences and I would have felt the same way if I were in their shoes. Dealerships, regardless of vehicle manufacturer basically have three departments; Sales, Parts, and Service. There are two additional factors that drive all three departments; Product Knowledge, and Customer Service. My visit today was due to a somewhat an emergency situation. I blew a tyre (sidewall), so needed a tire replaced. I got the temporary spare on and was hobbling everywhere, sure to keep to speeds rated in the spare because I couldn't afford to blow the spare. It's Easter Monday, I arrived at the Parts department at about 11:30. From a product knowledge perspective, they understood the tyre size and speed/load rating jargon I spewed out and told me they didn't have my tyre in stock, but said they can order it and have it in about 2-3 hrs. So I booked a service appointment for 15:00 and told them to call me as soon as the tyre came in. I didn't receive a call and it was now 15:33, so I called them. They had told me they just received the tyre and was booking it into the system and generating the work order for the Service Department. I told them I would be on my way in and would arrive within 10 minutes. When I arrived, my service advisor, Heather, was not available, but another one that was free helped me as she recognized me from the morning. She tracked Heather down to let her know I was here, then took my keys to move the work along. Off to the waiting room I went. Inside there was seating for 10, with a micro kids corner. I assume the furniture was just stored there and you would bring it out if you want to use it. There was a flat panel TV opposite a counter with a water machine, a Keurig machine, and a Caffitaly machine that dispenses shits of creamy espresso. There is also a mini fridge (for staff lunches, not customer snacks)!They also have free unsecured WiFi at Blazing speeds (see pics). My tyre was replaced in 40 minutes exactly the amount of time it should have. They washed my car before returning it to me and I was back on the road within 1hr from arriving. I'm pretty sure the fact that it was a holiday for most that got me the appointment time within the same day (counting my blessings), but the staff was super friendly and accommodating none the less. I definitely had a good service experience at Vaughan CDJR this visit. 4 stars. If you would like to experience more, come dine-with-me.yelp.com I'd love to have your company.

My truck has had an engine light issue for several months which Richmond Hill service was not able…read moreto resolve. I made an appointment at the Vaughan location and was helped by George Fotopoulos. Even though my appointment was somehow not in the system, George made time and immediately took my jeep in. He took the time to explain the minor issue and assured me that my truck was safe for my family and myself. I will gladly return to this service centre for future appointments. Thank you again for restoring my trust.

Inquired about a vehicle (2017 z06) they have for sale. We went back and forth for a bit which is…read moreexpected, but after my last message asking what the grand total woth all fee and what not would come to I heard nothing back for 3 days until I reached back out. Excuse I got was I changed my wattsapp pic so he couldn't find our conversation, funny because he also had my phone number from a previous phone call. Needless to say I will take my business elsewhere and not have my time wasted. Good job keeping a customer. Never giving my money or business to this unprofessional dealership.

Well if you decide to go to this place, just avoid JerrythecarguySeagul, worse experience in my…read morelife, thank to OMVIC and the manager who was willing to solve our situation everything end up good.

Im not sure how this place got so many 5 stars reviews, but my experience is far from that 5 stars…read morestandard. I happened to be shopping for a used car and this place was the first one i visited, everything was going smoothly until I tell the guy i need time to think about the price, i wasnt even haggling about it, all i said was "i need time to think about it, it's my first car so". He immediately ripped off the paper with my info on it and swear if I comeback tomorrow he will sell it to me 150$ higher than the marked price. Im sure you find it hard to believe but it actually happened. I'm not sure this was his sale tactic or he's treating me based on my race. Nonetheless, this is not how you treat your customer. His name was Sam Ahmadi. And here's another rip off thing: they won't let you test drive the car until you bought it. Take your money somewhere else if you don't want to get treated like garbage.

i had 2 bad experiences with them. I Called about a car to test drive. Alan booked me an appt to…read morecome at 330pm for the following day. When I arrived he said to wait so he could check on the car cuz the windshield was being replaced and that it will be ready soon and just to check out the cars in the store While he gets back to me. I waited for 45mins. No car. Infact he even forgot about me cuz the look on his face when he saw me after I paged him. i still wanted to see the car so I called a few days later asking to test drive the car. This time I was speaking with Alan who assured me the car was ready so we made arrangements to view the car. I took the day off and spoke to him on the phone that morning confirming I was on my way. Well halfway there he calls me to say the car is not ready until 5pm!!! So again i wasted gas and time because they didn't care to check if the car is even available. They obviously have no consideration for people's time. jist poor customer service!!

Terrible experience with Mclaren service. Did a major service and some repair work end up costing…read moreme $7500 for a car I drove only for 4 months only on weekend. That's okay since they like to say it's a supercar so it will have issues. Two weeks after, exhaust clamp fell off from being loose. Only driven it 3 days after the major service. Again blame it on vibration and heat that loosen up the clamps. Which imo is complete BS. I don't know when you just in service for $7500 repair and maintenance, driving the car for 3 days and the clamp magically loosen itself and fell off. Sounds pretty fishy to me. End up charging me another $700 for the clamps to be put on which it's literally a one hour max job when exhaust is cool. I don't mind paying for the service and all, however I don't get how things can start to come off after 3 days of driving when you just spend $7500 for major service when everything was suppose to be inspected and checked. Terrible service, just trying to get your money nonstop and blame it on it being a "supercar" ridiculous.

Awesome experience Jason and Dayu were fantastic to work with. The car is exactly as described and…read morethe thoroughness of their approach and follow through are second to none. I could not be happier.

i was in lexus of vaughan and had the pleasure to deal with Dennis very easy to talk to he…read moreexplained in detail what was done he s warm friendly and trys to help the client as best he can i would recommand if u go to service give dennis a chance to prove his worth in the service dept,

Lexus is great to buy from so long as you don't mind having to return twice a year to shell out $80…read moreplus tax to reprogram the tire pressure monitoring. Sales will sell you snow tires and tell you, "you just have to get them programmed once when installed. Turns out Lexus used a system that must be reprogrammed every change over. I asked if they can swap the sensors to clone sensors available aftermarket, service said no, and suggested I contact Lexus Canada. Lexus Canada said talk to sales. Sales said talk to service. Turns out Lexus changed back to the car able to program two sets the following year, but took my money roping me in to a lifetime of twice a year cost. I would recommend Don Valley Lexus over this dealership.

Yo!! These guys are AMAZING to work with. Super HONEST and straightforward. We had been looking…read morearound trying to buy a new car quick because our old one died. We looked at privately owned as well as with dealerships. The private sellers were so shady, and the dealers wanted to charge us $1500 percent extra for paying cash, and then charge for this and that. By the time we were done with the other dealers, we would be up $5000 to $8000 extra from the price. No thanks. We worked with Rabee, what a gem. He was honest from the moment we met him, they didn't charge us for paying cash, they put new brakes on every car they sell and help you tremendously with what you are looking for. Besides tax, we paid what the price of the car was with NO HIDDEN FEES!!!! We told him what we wanted for our family and he was a tremendous help. We were honestly torn between two cars, but went with Shine Auto Toronto because we knew what we were getting. We would rather work with Rabee than anyone else. I've already recommended him to a bunch of people. Please choose Shine Auto, you will not be disappointed.

Most wonderful experience ever! Made sure we left happy, disclosed everything we needed to know…read moreabout the car, and even fixed my Dad's tire for free during our visit. Such a wonderful family run dealership, I can't recommend them enough.

This dealership buys accident cars from auctions, and hides vichicle history from potential…read morebuyers.They will make you sign a disclosure form for a car history without showing you the Carfax untill 1 to 2 weeks after signing the contract of purchase. On top of that they don't certify their cars so please don't sign anything till you get your mechanic to check it. And oh before I forget they make you write a review on the day of purchase and tell you how you will be put in a draw prize. Everyone wants a prize obviously so this is why they have good reviews but I will run from this place as far as I can. Plz don't become a victim like me.

my name is lisa usually I don't do reviews but this one was well deserved. I must say I'm quite…read moreimpressed with sam! and this company! I have never seen a process for a vehicle move so quick and to my liking. lol. The way he handled helping with finding a vehicle his personality everything was great and hope to do more business in the future if its ever needed. I'm definitely looking forward to meeting some of the crew as I have talked to two men and they were amazing. overly satisfied with my experience so far!!!! thank you again