Asks what i needed and willing to spend . Kyle my salesman…read morefound it in 10 min In and out of the north haven store in 30 min Thanks Kyle V

I am writing this review because I wrote to the company twice thinking they would at least respond…read morebut that never happened. To be fair, I have purchased several appliances from them without incident. I purchased a new dishwasher (with installation). Had no issue until recently. The dishwasher wasn't draining. I checked YouTube for suggestions. Removed the screws and pulled the dishwasher out. To my surprise the drain hose was spliced to the old one with a rusty pipe, not to the T drain as stated on their website. So all of the dirty water was literally going back into the dishwasher. As I said, wrote to them twice. Not even a canned response. Check any installation from this shady company. I need a new refrigerator but not a chance I would buy another appliance from them.

Great service. Very knowledgeable. Very reliable. Will use them again. Can't go wrongread more

Any one else would urged me to buy a new machine but Mark found that dust had accumulated inside of…read morethe machine not in the vent pipe, cleaned it out and it worked perfectly again. Honest, professional and trustworthy.

Art's Television & Appliance: A Masterclass in Incompetence and Disregard…read moreLet me preface this by saying, if you enjoy being strung along for weeks, paying for their mistakes, and having your concerns dismissed with a casual "yeah, yeah," then Art's Television & Appliance at 92 State Street, North Haven, is the place for you. My ordeal began on February 13, 2025. My air conditioning/heat unit knob broke. The manager, to his credit, spent 45 minutes trying to find a replacement part online. When that failed, we discussed a Friedrich PTAC unit. He wasn't sure of the fit, so he scheduled an appointment for his installers to check my condo on February 22nd. Then, Bill Bower, the salesman, decided he knew better. He canceled the appointment, claiming the PTAC would fit because they'd sold others in my complex. I paid $1,170 for the unit, which was installed on March 1st. The installers then informed me I needed a duct adapter for the adjacent bedroom. They claimed they ordered it, but Bill was clueless. Another trip to the store, another $478, and a $300 installation fee for their error. I emphasized the urgency; a newborn lives in that room. Bill promised "rush shipment, a week." March 8th: No part. "Another week," they said, rushing me off the phone. March 15th: Same story. "Yeah, yeah," Bill said, dismissing my concerns about the baby. April 1st: A different rep said it shipped via truck, not tractor trailer, adding another week or two. Bill then called, reminding me of the $300 installation fee. It's April 3rd, 2025. SEVEN WEEKS. I started this process in winter, and I'm still without the part. They haven't offered to waive the installation fee, despite their blatant incompetence. They don't care that a newborn is living in a cold room. They don't care about customer service. They don't care that they cancelled the 2/22/25 appointment that would have prevented this whole mess. To recap: they canceled my appointment, forcing me to pay for an additional installation fee, they have lied about shipping times, they have dismissed my concerns about a newborn child, and they have shown zero remorse. I'm a resident in the complex and I will be sure to inform the board meetings about this horrendous customer service. Avoid Art's Television & Appliance at all costs. This review is to be continued, as I fully expect this to drag on even longer.

Did a complete kitchen renovation and I couldn't be more…read morepleased with the service that was given us by Bill in Middletown. He was so through and knowledgeable with Every appliance and made it easy for us to choose what we needed. Took every phone call we had and didn't hesitate to assist when we had questions. If you are looking for a great place to buy appliances Art's Appliance is the one.

I'm sorry but who runs out of ice melt when we had the worst snow storm we had in about 50 years?…read moreYet they had a bunch of grills in stock. That is like running out of turkeys on Thanksgiving. Someone needs a new Buyer. Very disappointed in this Home Depot. There is no where else you can buy ice melt in East Haven. You really should consider replacing your planners or whoever it is that seriously dropped the ball here.

do not buy a cub cadet lawn mower at home depot. it will be delivered in a box to be assembled…read more battery was upside down and needed to be replaced. if you get one at home depot , bring a battery tester with you. they have dead cells. steering column was almost impossible to connect. Won,t stay in neutral. dangerous. need clutch adjustment BUT WARRENTIED SERVICE IS NOT AVAILABLE AROUND NEW HAVEN. nearest service was in bethel ct. they do not pick up . I DON,T HAVE A TRUCK. i will be paying for a service appointment at a local center. not worth it.

I couldn't be more pleased with this company's thoroughness, and dedication in efficiently…read morerepairing my stubborn refrigerator. Before seeing L& J. I had fa rustrating experience with another company who failed to solve my fridge's multiple problems. (not cooling, light not working, freezer frosting like crazy). I found L & J Appliance--and what a difference. Kyle and his father Lawrence spent the time to properly diagnose a complex issue that had been completely missed. They made a custom repair and fixed the problem for good. Affordable pricing too. They are professional, thoughtful, and clearly care about doing the job right. It's rare to find service like this. Highly recommend.

We were told by our appliance store to call L&J for our electric cooktop needed a new fuse after…read morewater had gotten into the board. the team came and promptly diagnosed and fixed it. A few months later our combo microwave/oven had shut off unexpectedly, and we felt confident calling them again for this since we purchased all of our appliances from the store, and they recommended them. They came out a few times between the week of Thanksgiving in November-December 2025. First it was an electrical board issue- which they rerouted so we can use the oven. We were told they needed to order a part, and they'd call us to schedule once they received the part. The part came in, but it was wrong and the job couldn't be completed. They needed to order a new part. That was in Feb/March... again they came out in April, and still couldn't complete the job because the part was not right. Well now it's almost July, we still don't have a working microwave. No calls. No communication. Kyle, the repair tech was professional, and timely. No complaints on the guys who came to do the work. The company is not charging us for the extra repairs, so of course this has fallen on deaf ears and we have not heard from them in months. We have had to purchase another microwave and put it on our kitchen island because it's been 7-8 months without resolution.

bought many years ago when Elias worked there. always hood service. but do not have recent…read moreexperience. hope they have kept up same quality. shopping for fridge now

horrible delivery team. Management won't even respond to me because they won't take accountability…read morefor what their delivery team did.

They have the tiny pink buckets in stock!!…read more I came here after placing an online order for a garage door opener after ours broke. Online order was easy, and it was on sale! Customer service services. Decent and staff are friendly.

already see lots of complaints about customer service- came into store at opening- not busy-asked…read moreemployee to help me find a charged handicapped cart in bank of carts- sent me off with a hardly charged cart that died in first aisle- next 2 employees also doing nothing else refused to help-and referred me to front desk despite my ask was clearly for mobility help not to make a complaint -very wobbly without a cart or my own walker- did manage to leave and get to car-this is now a complaint and won't be back

US Appliance did an amazing job installing my new stove, refrigerator and dishwasher. They were…read morevery friendly and the prices were much more reasonable than I had originally expected. Highly recommended

From the owner: Family owned and operated. Our highly trained Appliance Repair Specialist strive to provide quality…read moreservice on in home appliance repair at competitive prices.