I use the power equipment department regularly ONLY because the next closest is Newtown. The…read moremanager down there is an arrogant prick, who thinks he is just too cool and has NO PLACE in a service roll. I'm guessing they do well despite his presence, as they're the only game in town. I would avoid if I could.

I rented a woodchipper for a Boy Scout fundraising event. Chatfields was so nice to rent it at a…read moresevere discount as a community service. Boy Scout Troop 1607 cannot thank you enough for the timely delivery and flexible pick up. You guys are the best!!!!

These guys are the best. They did a great job helping me get my new Cub Cadet zero turn, had…read moreeverything in stock, and were super friendly and professional. I especially appreciate the work Brad put in getting our mower prepped and loaded, walking me through its features, and making sure I was good to go before I left. 100% recommend them to anyone buying outdoor equipment.

Awesome customer service. Greg was able to get my eBay warranty activated for my lemon Toro mower…read moreand ultimately Briggs Stratton replaced the engine. I also rented a mower which worked great and I was able to return it the next am as a courtesy.

I can't say enough great things about PC Richard & Son! They truly go above and beyond when it…read morecomes to both pricing and customer service. Their prices beat the competition, and their customer service is outstanding! Everyone I dealt with was knowledgeable, helpful, and genuinely committed to making sure I was happy with my purchase. It's refreshing to deal with a company that values its customers and stands behind what they sell. If you're shopping for appliances or electronics, I highly recommend PC Richard & Son. Do yourself a favor and check their prices--you'll be hard-pressed to find a better deal, and the customer service is second to none!

WARNING: Do NOT order appliances from P.C. Richard. I ordered a new Frigidaire frenchdoor…read morerefrigerator and paid for delivery and for my previous fridge to be removed. The delivery people were rude and negligent and destroyed my new floors, my front door, my door casing/trim, the molding and the fridge itself. Just look at the photos. We had just spent a lot of money to remodel our new home and were excited to move in when this happened. What's worse, I put in a claim for damages with P.C. Richard and they DENIED my claim. They completely deny any liability and left me with almost FIVE THOUSAND DOLLARS in damages. I have never encountered such HORRIBLE customer service in my life and will never order from P.C. Richard again -- and urge everyone else to do the same. Even if they're a little cheaper than other retailers, it's not worth the risk of destroying your home!

Great service-great prices real problem solvers…read moreFree estimates Honest and sincere Free pick up and delivery within service area

Great place to take your vacuum for repairs, Mike and the team at Aerus got me squared away with…read moreall the things I needed for my vacuum and got it fixed the same day. I appreciate the team and how well they handled my problem.

I am so happy with the service at this Floor and decor location. Recently I had another home…read moreproject and needed some solid advice and I knew I would be helped here as I was in the past. Sonia, the designer made the entire process from beginning to completion effortless for me. What a relief! She is so talented, knowledgeable and organized. Also, Greg and other very knowledgeable and helpful staff in flooring helped out with specific concerns and materials I would need for my project. Everyone was So patient and helpful. I feel empowered to do home projects thanks to their help. I would rate this location higher than 5 stars if I could and it's all because of the wonderful staff.

Floor & Decor saves the day again! Absolutely love this place with sooooo many great options to…read morechoose from at very reasonable prices. They even have sale sections too where you might score something. From backsplashes, to hard wood, to your favorite little beeswax tile (my fave hee hee) they have it all. If you're looking to DIY something and are absolutely not a pro at this, please don't get mad at the staff for not telling YOU how you should do your TikTok project that you have no idea how to begin or even do. This is totally not their responsibility, they know their stuff but they're not here to be your contractor and the pros, they simply work here and are knowledgeable at what they do - the rest, leave it to the professionals. So don't get mad if they don't "explain to you" how to install a tile or a backsplash. This is not a workshop it's a floor store. We've had great experiences coming here, once for a DIY thing and another time to get our bathroom floor redone. Both were fantastic experiences! This last time, they absolutely saved the day. We walked in knowing exactly what we wanted, exactly what we needed - thanks to their online selection and choices but also to their sq ft calculator, this was SO helpful. Bad news, but the tile we needed was not there, just one little half box was available. We asked one of the guys that worked there and he came out with a WHOLE PALLET of it within minutes. Ask and you shall receive! This literally made our day and we were able to get the pieces we needed in time for the pros to get our floor done. It came out incredible. Oh, and grout selection is a thing. We were guided the right direction to make the right choice for the right grout and right shade. OBSESSED. Thank you Floor & Decor for making us happy!

Ordered quilt online. Received it pretty quickly for BBB. It was comforter set. Quilt 2 pillow…read morecases. Pillow cases not there. Spent hour on phone after 30 minute phone wait. Ok pillow cases will be shipped. Look at quilt this AM see piping not sewn in properly. Now on hold hour with no end in site. Inspector #23 dropped the ball and I think this set was returned.

Yeah, I know, random and weird to give 5 stars to a Bed Bath & Beyond but I gotta shout out the…read moreexcellent customer service at this location. I came in on Black Friday (gasp!), not for any crazy deals but because I was running errands with a friend and needed a shower curtain & some other household minutia. The store was busy but not overwhelming and there were plenty of employees around to help. I found a shower curtain I loved (I'm so excited just typing that, guess this is life in your 30s) and the display was the only one in stock so a nice staff member got that crazy enormous ladder and took it down for me, priced it ($13.99 from $45!!) and sent me on my way. Pluuuus it was an extra 20% off because of Black Friday! So that's my highlight for the month but the moral of the story is the staff were all great, they kept the lines moving fast, and it was a much more pleasant experience than I anticipated during a busy weekend.

We were searching for a professional Christmas light installation for our home and learned of…read moreCustom. The owner, John, called me personally then proposed a beautiful custom design that compliments our home perfectly. The equipment is of heavy commercial quality and is installed under his supervision. Everything was also at a great price. We will for sure be a returning customer and it's great to support a local buisness too.

Torrco was recommended to me for plumbing supplies by a contractor that I know. When we began…read morerenovations on my kitchen in early December, my wife and I went to Torrco to pick out and purchase all of the plumbing fixtures for our new kitchen. We were helped in the store by Evelyn Zepeda, and ended up purchasing thousands of dollars worth of products from Torrco that day, including a $1,200.00 Rohl Faucet. The items were not in stock and had to be ordered, but that was fine, as the kitchen renovation was just beginning, and it would be weeks, if not months before they were needed. Eventually the items were delivered, and they were installed in the new kitchen some time in February. The kitchen renovation was completed in mid-March, and we began to use the kitchen and faucet. Within a week or so, we began to notice that the handle was sticking and binding. Shortly after this, we discovered that there was an o-ring around the handle that was pinched and causing the handle to bind. I called Torrco to inform them that the faucet was defective, and was told that I could ONLY speak to Evelyn about the issue as she was our salesperson. Evelyn, however, was unavailable the first few times that I called. Eventually, I spoke with Evelyn, and she requested that I take pictures of the problem and send them to her. This was done on April 19, 2023, and Evelyn confirmed receipt on April 20,2023 stating that she would forward them to the manufacturer and get back to me. I received no response from Evelyn until I requested an update on May 9, 2023. Evelyn responded almost immediately and stated "Yes, they said that the escutcheon just needs to be untightened and that o-ring put back into place. It should be an easy fix, probably then they installed it was tightened to much. Let me know how it goes." I responded to Evelyn indicating to her that the faucet handle was not assembled by me or my plumber, but by the manufacturer. I also reminded her that I am not a plumber, nor do I know what an "escutcheon" is, and that I just paid $1,200 for a faucet that I expected to be of high quality, and didn't think that I'd have to repair a brand new faucet myself, or hire a plumber to repair a brand new faucet. This email went unanswered. I reached out to Evelyn again on May 16, 2023 asking for a response. Evelyn stated "I followed up with them today, as the tech support got back to me with the answer I provided to you. They said that is not something that needs to be replace it need to be untightened, I will let you know at soon they get back to me." I again mentioned to Evelyn that there was obviously a defect with the faucet, and that I should not be held responsible for repairing this. Evelyn responded on May 18, 2023 and stated "I complete understand, I reach out to them asking for a different solution. They sent it to tech support, once they get back to me I will let you know." Weeks went by, and I received no communication from Evelyn. At this point, the o-ring had now completely fallen out of the faucet, and the handle has been loose and jiggly as a result. In mid-June, my wife went to the store and spoke to Evelyn directly, asking for a solution to the issue. Evelyn did not offer any additional information, but told my wife that she would follow up with me. As of today, August 18,2023 I have received no response from Evelyn. As I have received nothing further from Evelyn, and did not want to spend even more money to hire a plumber, I decided to take Evelyn's suggestion and attempt to repair the faucet myself. While attempting to "loosen the escutcheon," I managed to peel the matte black finish off of the faucet. So now, after paying $1,200 for a faucet, being denied warranty coverage on a brand new faucet and being told to repair it myself, I am now left with a faucet that is still not repaired, but also damaged. If Torrco and Evelyn continue to refuse to stand behind their products, I am going to be forced to purchase replacement parts for a brand new faucet, and hire a plumber to install them. I am absolutely disgusted with the awful service that I have received. My wife and I feel as though, once they took our money, they no longer wanted to be bothered with us.

We just completed a new construction project and used Torrco for all of our plumbing needs. We…read morehave been completely satisfied with the entire team but must call our Evelyn Zepeda as the hero of our project. She was incredible to work with when looking for design and product selection and cared for us through all of the delivery, shipping, and installation processes. As with any construction project, we had some surprises to overcome and she was always available and ready to help. In several cases, she was more knowledgeable than our plumber and helped us to troubleshoot and correct issues. The new construction project for our family was a tremendous undertaking but the support from Torrco (and especially Evelyn) was an absolute bright spot for our project. Thank you!