I want to make a formal complaint about a interaction I just had at my bank branch…read more I had just been notified that my identity was stolen and I had tried calling my bank to report it and see what charges were made to my account and the next steps I should take on my accounts. My call kept dropping when they transferred me to the right department on the phone so I just went into my normal bank branch. I first approached a gentleman at the counter to let him know what had happened and what he thinks I should do. He asked for my basic information and told me to have a seat while someone would help me. A woman (Claudia ) then approached me and asked how she could help. I was a tad panicked already and frustrated that the initial phone calls had kept dropping and explained this to her. She looked at me and said that doesn't sound right and I said agreed. She then asked for my ID to look at my account which I gave her. She then asked for charged amounts and dates. I explained I didn't have exact times / dates but I had the dollar amounts. She said she couldn't find any of those amounts. I asked her have you checked all my linked accounts with chase. She replied NO you have to do that I can't do that it's your bank. I said you can't enter the amounts and it doesn't search my transactions history to see if any of these amounts have been charged and I handed her my phone with a list of all The charges we were looking for as I had just found out and hadn't had time to look yet as this is why I am here. She just rudely said no she can't. I said I don't understand and I'll just leave because she was being rude and not helping me. I walked out and to the counter to ask if a manager could help me. A woman yelled from the back counter and said call the customer service line online. I asked there's no manager here I can talk to ? She then said fine follow me rudely walked me to the back office. Her tone and expressions were rude and belittling. I asked if she's the manager why is she being so rude. She said I walked in here already with an attitude. I said I haven't even met you before and the gentleman first talked to was kind and helpful. She said I heard you talking to the other woman. Ok then you heard I had asked her for information and she said she was unable to give it to me and then I walked over to you to ask for a manager and you said there wasn't one and now all Of a sudden you're the manager. She asked ok what can I help you with ? I explained again here is a list of possible charges to my account and I put my phone on table with frustration and anger as I just explained this to her coworker and she just lied about not being a manager. She immediately called for security to take me out. I said I would gladly leave I just want both of them biz cards and names and positions before I left. She said they don't have cards and wouldn't even tell me their names and said they don't have cards. The security guard walked over and said I needed to leave. I said not until I get information on who they are and who to contact for a complaint. She then yelled I will help you after this customer. I waited and then said why couldn't you give me this information the 1st time I asked. Then gave me a number and name. I've been calling and it's an automated message and no idea if the number even works at this point. I've been banking here for 10 years or more and have never been treated like this before. She was unprofessional and instead of descalting the situation she escalated it for no reason.

My business partner and I went to this location at 12:30 pm Thursday afternoon (yesterday) and we…read morewere connected with a tan gentleman in a nice suit to help us open a business account. Pablo I believe it was. We couldn't start the process as I only brought 1 form of ID (apparently having 2 accounts with Chase doesn't speak to my identity). My wallet had been stolen over the weekend so I had to run home and grab another form of ID. We also needed our EIN number. I will fully admit we weren't prepared for this meeting. So we made plans to come back at 1:30 pm to complete the process. Here's the thing though, we are both working professionals, I had to move meetings and work to find that EIN number and get back to Chase, my business partner had her own things to move around to try and make the meeting. I was 30 minutes late to the meeting and I tried apologizing to the tan gentleman over the phone about that. But why does he hang up on me while I'm mid apology? Why is he so short and crass on the phone? When I arrive he says, "should we just reschedule this? You're not being respectful of my time." I'm sorry my business partner was a little behind but we are doing our best while honoring other commitments. I've worked with customers for a lot of my professional life, lie and say you have another meeting. To straight up tell a customer they aren't respecting your time is crazy. I spent an hour driving to and from this location just to be talked down to. Again we were not initially prepared, I fully admit that. But to not even offer to start the application while we wait for my business partner to show up, instead to dismiss us and talk down to me... that would never happen at my home branch in Mission Valley by the Hooters. #loveyall I spoke to a friend who banks at this location and he wasn't surprised by this interaction. We're on a time crunch so we aren't opening the account with Chase anymore, but such is life. Mission Valley Chase you have my heart and my money, blessings to my home branch.

This is where Union Bank used to be located for decades. Not…read moreopen on Saturdays which would be an advantage for this community. Located directly behind a bus stop. Drive-thru, ATM, and lobby services. Parking lot is FREE while banking. Street metered parking is available and limited. No quarters must use a card.

There are very unprofessional and power-hungry individuals working here. Janet wants to do…read moreeverything by the book when we are talking about little money and little people. When you bring some facts to the table and her ego gets hurt, then she starts lying and complaining to the wrong people. I would advise you to give good customer service to the little people because you need them.

I can't rave enough about the personnel at this branch. There's NEVER a line, not even on Fridays…read more The officers, Shawn and Manny, don't hold up no glass offices; they jump in and interface with customers. Irma, Shardea, Leah, Yvette and Jose know members by name, are friendly, fast and professional, and make going to the bank pleasurable! UPDATED MARCH 2026: Just learned yesterday this branch will be closing in May, and I'm beyond disappointed to hear this news. Irma, Manny, Jules, Julie, Christen -- some of the names have changed over the last 10 years but the friendly, professional service and genuine family atmosphere have never wavered. I'm hopeful the staff will transfer to other, FAR LESS CONVENIENT locations and I will follow them wherever with my accounts.

This is the best one. They always treat me top notch. Irma, Jules, and Manny are what make this…read moreplace special you really should be closing Mira Mesa and not this one!!!

Only good thing about this location was the friendly security guard who was able to answer my…read morequestions about the ATM hours (only during business hours - no longer after hours/24 hour) & who also informed me of the new Chase location at 4th & A that has an outdoor ATM that is accessible 24/7. It was around closing time, 4 people in line for the teller(s). Three tellers behind the counter but only ONE helping some customers who were taking a long time. A supervisor (officer?) went behind the counter & apparently helped the other 2 tellers close their drawers, leaving ONE teller at closing time with a line of customers! Make it make sense. From a former bank teller, this is completely absurd, nonsensical, & unacceptable. As a customer, completely unacceptable! As if they don't want to take anyone's money. Noted. Will be moving my money over to a credit union going forward.

This is the only Chase downtown San Diego 92101 pretty inconvenient that they are only open 9 to 5…read moreMonday through Friday 9 to 3 on Saturday. They have no ATMs anywhere downtown if you're looking for a bank don't go to this branch or this company

Horrible customer service. Had to stand and wait for nearly 20 minutes just to be told they…read morecouldn't covert my currency when I called to ask prior. Their unwillingness to help and find a solution has me reconsidering keeping my bank account here. Why would I bank somewhere that can't even take care of a basic task?

I come here daily for deposits and each time there's only 1 teller. The tellers give me no issues…read more Issue is, only one teller all the time. Only twice have they gotten a second teller (that includes today) Today it backed up to 8 people waiting before the front desk lady came around asking what we are here for and for Eric to hop on. A few people left and more came leading to still 9 people waiting (me third). I witness and find this to be an every single day issue that the lines back up due to clients having multiple needs. But no back up teller or second teller available on a regular basis. Each time, if there's more than 2/3 people, there's only one teller, leading to LONG waits and not happy people. Hence the 2 stars. Last time I was here a lady stormed out and another complained and was simply told sorry I only have one teller. Been coming over a month now and I see no change in employment or keeping the tellers available for the high influx of clients/customers.

Very helpful and caring employees. Terrible, terrible website. Terrible, terrible website.read more

In today's business banking world where you are judged solely by numbers, Bank of Southern…read moreCalifornia is a breath of fresh air reminiscent of banking relationships told of in the stories of past mentors. They actually listen to where you want to go, not just where you've been. They don't hide behind new regulations but search out new options for you. It's the best banking relationship I've had in the last 21 years. They know my name - and it's only been a year. At our previous bank, we had three different loan officers in one year - prompting our decision to explore new options. At B of So Cal, the same team has been working with us since we began. At our previous bank, we had to chase after service. Now, BoSC calls us to see what we need. Do you want to know your banker? I know mine!

I've been using Chime online bank for probably 7 years or more, and I've been very satisfied with…read morethem, but when I attempted to deposit a check into my checking account, they told me to try taking it to my bank. I thought they were my bank! So I took my check to a Wells Fargo branch and I was able to quickly open a new account and deposit my check into it!

I would give this branch no stars if possible! First of all I was profiled when I walked in and…read moreasked very rudely if I needed help. There were plenty of customers in front of me but I was the only targeted. When I replied I was making a transaction he said I was in the right place. Again the employee asked that of nobody else in line...keep in mind it's a Saturday morning and I had wet hair and sweats on after a long week at work. My guess is this employee thought I was homeless! Then Maritza, the teller, proceeded to be one of the rudest people I have ever experienced in customer service. My home branch never charges me fees because of my good standing with Wells Fargo and Maritza would not honor that and even questioned if I was telling the truth!!! You never question a customer's integrity. Even after looking at my account and seeing I have not been charged Maritza and another coworker again questioned whether I was telling the truth! I will never return to this branch and hope you heed my warning. If you want to be treated rudely, have your honor questioned, and assumed to be homeless then this is the branch for you!

OMG, I just left this place and I think I'm about to have an aneurysm! The tellers here…read moreovercomplicate the simplest matter. This branch used to be outstanding. Live all the other Chase branches I've been to in the last several months or so, they swap out the good tellers and bring in the bench team -- and everything goes to hell in a hand basket. Too bad the business account I manage still uses Chase; I was smart enough to close my personal accounts with them decades ago! I regularly do business with three other banks and credit unions and Chase is so horrifically inferior to anything else I've ever encountered.

First time in a long time I've actually checked in with Chase Bank on Yelp. Hoping that management…read moresees this review for an exceptional employee. Been with this Corporation for years and have always been treated with respect and helpfulness. I have a new Relationship Banker with Brian Hanna. Yes, that is what he is called. I have had the opportunity to spend a couple different extended times with him. He is so helpful, patient and with my finances and setting me up with what is needed. He is very knowledgeable and I appreciate him very much. If you are in this area ask for him he is very accommodating.

Wow! Joe Abraham is seriously a credit genius. I had so many unanswered questions about my credit…read more After speaking with him I felt confident and knowledgeable. He has excellent customer service and amazing communication skills. Such a great experience! Thanks joe

DO NOT do business here. I've been a WF customer for over 15 years with several mortgages over the…read moreduration, so when I received an offer for a $2500 bonus to sign up for a Premier Checking which I would receive after 90 days, I carefully read he instructions and booked an appointment with the Hillcrest Branch. Unfortunately, I was given Fernando Guerrero, an amoral, lazy and uneducated employee who 1. didn't understand the terms of the offer and 2. didn't take the time to simply VERIFY how to set it up correctly. During the course of the 90 days, I reached out to Fernando several times to ensure I had met the requirements for the bonus, and EACH TIME he assured me I had (again, very negligently not making a simple phone call to the promotions dept to ENSURE I had...but just SAYING I had). After 90 days; no bonus (surprise!), so I began to reach out by phone and email, and of course Fernando began dodging my calls and not replying to emails. When I finally took the initiative to explore WHY I didn't receive the bonus, it was because he had explained it incorrectly AND failed to set it up so I would get the bonus. After hiding my number, I finally got through to him, and he was very apologetic, saying he would ask for an investigation and say it was "bank error", and that he would "advocate for me" (his catch phrase, which means absolutely nothing). Come to find out, after the actual investigation took place, both he and his manager, an equally unethical Lisa Kern, denied ALL responsibility and claimed it was MY fault. Well, guess what; I recorded my calls (BOOM, SUCKAH! You're done!) and turned them into the Executive Office, who promptly did a subsequent investigation and finally gave me the bonus I was due. The point is there are some extremely hard-working and competent individuals who work for WF which is why I have been with them for so long. But at least at the Hillcrest branch, there is a culture of lying, unethical behavior and just plain laziness which could have literally prevented this entire experience with ONE phone call that never happened. This incident has now been taken to the highest levels at WF and my guess is Fernando Guerrero will take the fall for the entire experience (and his incompetence was the reason it happened), but I think from my call with the manager, Lisa Kern, that she probably told him to lie and say it was MY fault during the investigation so as to hide her lack of training/handling the situation. So, if they are both fired, let this be a testament to their lack of ethics, morals and customer skills for anyone who is considering hiring them in the future.

Compared to the last time I was here this bank has improved. Parking is easy, there is a lot with…read morea security guard. The people in their offices said hello when I walked by instead of dodging eye contact. There was no line!! On a Saturday!!! Probably dumb luck but I appreciate it. And the teller was pleasant and helpful. That was a big change! I think his name was Tahrat. I'm sorry I can't remember it exactly but I did leave with a positive impression and a good and quick experience. Thanks!!

Dishonest wait time. Arrived on a Monday morning to do a simple name change. Was told the wait was…read more5min without an appointment. Waited 35 min. When I asked how much longer they said 5min and it took another 15min before I decided to leave. Waste of time. Please be transparent to customers about how long they have to wait.