As my body has shifted and changed through the years, and as I am in that strange middle-aged women era of trying to find what clothes work on this body, someone recommended this place. This particular store is a small one, but they are extremely friendly and helpful. Easy to work with and try on clothes and will help order something if it's not there. Orders usually arrive very quickly. They offer really great deals with their TORRID cash program. It has made buying clothes that fit and are tailored for curvy women a fun experience again. A really chill environment to shop and not pushy at all by the sales people. Also, I notice the same people working there often, which tells me that they must treat their employees well for them to stick around. The quality of the material is solid. Worth it. read more

I never thought I'd have to double-check my receipt until I shopped at Torrid this week. I picked up four items that should have totaled around $60, but when I left the store I was shocked to see my receipt charged over $100. It turned out that extra items had been added to my bill without explanation. I went back to the same cashier, who didn't seem at all surprised by the extra charge. The lack of concern on her part only added to my frustration. The following day, I called and spoke with the manager. She mentioned that the discrepancy could have been due to something she was looking up, but I pointed out that the cashier had just totaled someone else's purchases before me. This left me with the impression that the error wasn't an isolated incident, but perhaps part of a recurring issue. Overall, the experience at Torrid in Palm Desert Mall was disappointing. The unexpected overcharge and the indifferent attitude from both the cashier and the manager have left me questioning the store's attention to detail and customer service. I hope they address these issues soon, as no one should have to deal with such an inconvenience. I was told that I would receive a follow up call that is still pending. read more

Must be a scam just like Modlilly. Absolutely beautiful clothes at a fantastic price but took over 2 months to receive product. Never could reach a REAL person. Could not be reached by phone.. Only by chat which was ALWAYS the same message and the same response to any question or concern! Disgusting! It appears that Torrid might be the same! read more

5 stars plus for my interaction with Joanna V tonight. I had two separate orders to return/exchange after ordering online. She was very patient and kind despite having to spend 20 minutes with me. Thank you for your help. I'll look forward to seeing you at my Torrid visits! read more

This is definitely a store for the hip generation So much glitter and bling throughout the store. They have a wide variety of items including socks, jackets, tee shirts, hats, costumes, shirts, pullovers, etc So if your looking to expand your wardrobe in a fashionable way this is the store for you. read more

Torrid - Plus Size Fashion Near Me - Palm Desert, California

I go to this location every few months or so when I need a celebration dress or, like in this case, professional outfit pieces for a conference. The people who work here are always super nice. I'm not sure if anyone has ever been rude or dismissive of me in this location (at least within the last 5 years or so). The store is usually very organized- including the clearance section which can tend to be a disaster in other stores. Things tend to be hung and folded nicely or tucked away in display boxes. When they see anything in your hands they ask to start a dressing room for you and write your name. They are very encouraging/supportive if you come out in something while also giving their honest opinion (I'm sure this is employee dependent but the ladies who have helped me in the past were helpful when I was trying to choose between items). They organize the clothes you try on nicely in the dressing rooms, which have fans. Dressing rooms with fans are like dresses with pockets. They should be the norm, but aren't. And they should always be addressed until it is the norm. I personally like this location and will come to it when I know I need a piece I will have for a long time. I have a beauty eyelet sundress from Torrid that I've had for over 7 years that still looks great. If i was asked to give any constructive feedback, it would be to dust the vents more frequently. The dressing rooms can tend to have dust. But overall I'll still give this place a 5. The last two people to help me were Gabi and Maria and they were awesome. read more

Torrid - How they organize the clothes for you to try on. - Plus Size Fashion Near Me - Palm Desert, California

Fabulous staff and the sales are outstanding. Sadly I drove past this mall just the day before and thought it was closed down. No sign's at this mall so it looks like it's abandoned. Lots of fabulous stores here so I highly recommend going and seeing the gals here at this store. read more

Called Torrid as they requested in their response posted here. The customer service agent couldn't help me, said there were no notes in system about my complaint or sending me a gift card. All he could do was offer me some reward points... still never received gift card, and still over charged for my purchase. I declined rewards points, what am I gonna do with points??? read more

Not great. Product: Good: great style, comfort, and fits. Bad: very over-priced, cheaply made. Service: Good:kind, helpful Bad: poor organization & labeling of products, 4 dressing rooms and they only use 3 because disorganized, 2 cash registers but only use 1, long waits, long lines, (I almost walked-out because the product + price + long wait is not worth it). I would have bought more if the lines weren't so horrible. I probably won't go back since there are now more plus-size options in the desert. read more

This is by far my fave Torrid store, including the one in San Jose, near my house! The girls here are AWESOME!! Yesterday, I went in, in search of a specifc dress I saw online. No other stores had it. I was kinda disapointed and tried on a BUNCH of other stuff, to see if I could find something similar. I was about to leave nearly empty handed (I bought a cute belt :)). I told the girls at the counter what I was looking for and while I was talking to one of them, the other was online, searching, found it in their inventory and found the dress I was seeking, hidden between some other stuff. It was a size larger than I need, but still worked! I'm so excited to find it and the girls at the store really went above and beyond. Everyone I've met there is super helpful. I kinda feel bad I didn't get anyone's names, so I have to refer to them as 'the girls'. Cheers! read more

I love Torrid. The girls there are always helpful , some even know me by my name witch is always nice. I always find something nice to wear. They even help me pick something if I ask and make sure I don't need any other size or color while I'm in the dressing room. read more

Gabiii is the bomb thank you for helping me out and also Kat love this place they take good care of their customers.

I stopped shopping with Torrid for a while when I had a bad experience with one of the employees, making me feel like I was bothering her. Decided to give them another chance about 6 months later and was pleasantly surprised with Stephanie, who just got transferred in as an assistant. Love her. She's so attentive and joyful. read more

Katie rocks!!!She appeared to be the only person in the store,or atleast the only one on the floor&she still handled the entire store like a real pro.Katie provided me with wonderful service. read more

Here right now! Staff horrible. Two girls on...one an older lady who literally said the other girl will be "with be with you in a minute" it's been 10! She disappeared into the back when I asked why she couldn't ring up my items! There is only one other lady in the whole store! Get your act together!!! If I could give no stars to these two I would!!! Hopefully head office notices and realizes this isn't how you run a business! Was back in to return something 3 days ago! Still only one till open while there was a line of four ladies! The women who run this store are literally just stupid!! Serve customers seems like the most basic rule of retail! read more

love the store. but came in on two days, one after the other to try on more stuff. first day, both girls working there were very rude and giving dirty looks to my sister who is tiny. sis helped me alot trying on things, way more then anyone working there. she even hung back up all of my clothes on hangers while i was rushing. when sis told the girl she did that and sorry for any mess we left, the girl replied, oh, that's ok. really? how about aw, thank you! or, oh im sorry that's not your job but thank you very much! im sorry but if you are working in a mall, your job is to suck up and be nice to EVERYone. def not feeling the love. today went in with my mom, shes also tiny and the one girl was even ruder to her. almost barked at her twice, "ID?" when she used her credit card. really, who asks for that. she was mad because mom talked me into only getting one item and not two (she was right) at the cash. so she just got even more scary after that. i was like srsly you are almost yelling after mom said "pardon" innocently- as we were talking. cant stress enough how sweet my sis and mom are, you just cant be mean to them. but they are very pretty. they deal with this treatment a lot, just seemed more frustrating as it was a specialty plus size store and it's not fair to act the way they did. also earlier today when i went in to try on bras (nightmare) i asked for help and got barely any. i was very nice, and gave them business twice in a week. the two girls spent the entire time i was there (maybe 30 mins) trying to hang something up on the wall, standing on a ladder. the bra stations were hard to get to, moved aside for the ladder. i dont know, i was going in hoping for more help so i didn't have to get dressed every time i tried a few on and had to come out for more. I was just disappointed cause the girls at my san jose location are adorable and so friendly. these girls were miserable and rude, and i'm not impressed at all. someone should talk to them about not being rude to slimmer people. i am plus sized and i know my sister couldnt gain weight if she tried, so why be weird to her? she gets more flack for being skinny then i ever have for being slightly overweight. she's nice and would never treat a plus size girl differently. not sure i want to come back. read more

I have been a long time customer at Torrid, however, over the past few years I have seen the quality of their product decline and the prices go up. I would always get my leggings from Torrid and didn't mind paying more than most places because they were thick and the styles were super cute! Unfortunately the leggings they sell now, while still cute, are see thru, thin and don't last. Yet the prices have skyrocketed. Any attempts to reach Torrid with my complaints/concerns have been fruitless. The website must have been down or they had issues, I dont know, but it's only been recently that I was actually able to get their attention. They asked me to leave a review for my recent purchase, which I did. I was then informed (almost 2 weeks later) that my review would not be included on their website because it didn't meet their "requirements". Oh so they only allow positive comments then, huh? Well isn't that interesting? And MISLEADING?!!! It really a bummer that this is the road they have taken. And I agree with others here, the prices are WAY overpriced for what you're getting in quality, be it leggings or any other item you buy. Just beware and don't allow yourself to get sucked in to the cute styles, because that cute shirt you just paid 3 times more for at Torrid will be in the trash can in half the time had you purchased something similar somewhere else. :( read more