Everyone was very nice and helpful! Thank you for making my first purchase smooth. I will definitely be coming back :)

I lived in the desert for years and thought I had seen everything... until the day I watched a poodle shop at Louis Vuitton on El Paseo. Not walk by. Not peek in. Shop. This wasn't just any poodle either. This was a fully groomed, cloud-like creature with a level of confidence most people don't have. The kind of poodle that looks like it has opinions about fabrics. It walked into the store like it had an appointment. There was a brief pause at the entrance... a moment to take it all in... and then a slow, deliberate stroll past the displays, as if deciding between classic monogram or something a little more understated this season. And the best part? No one reacted Everyone just... accepted it ..... As if this poodle had been there before. As if it had a purchase history At one point it stopped near a display.... looked up ever so slightly, and I swear it gave off the energy of "this one, but in a different color." I didn't see what it left with, but I have a strong feeling it wasn't empty-handed. Only in Palm Desert do you find yourself watching a poodle casually browse Louis Vuitton... and somehow, it makes perfect sense. read more

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Came into this location during my vacation and the attitudes were unreal. I know I am a latino male, but trust me. I can afford these items. The selection was small, but I am currently in the market for a certain bag. The value of this store is not like others. I have been treated way better at other locations. Shame on you LV Palm Desert! read more

Service was horrible. They judge by the way people are dressed. I got no help service when I walked in but greeted other that walked in after me?? And helped them !! Not comming to this location again. read more

Associates offered no help. Faces were being made towards me. Overall experience was horrible.

They have had my repair since November with no communication unless I initiate it. They ordered the wrong color the first time. It is a black purse and they ordered a red handle. Every time I check, they tell me it's being custom-made in Italy. It's been four months. I highly doubt that it's being custom-made. Between the wrong color and the lack of communication the customer service is terrible. I would not go back. read more

On 2/14/26 I visited Louis Vuitton with the expectation of receiving the level of service that reflects the brand's reputation. Unfortunately, my experience with Emanuel one of the sales associates fell well below that standard. The associate was dismissive and unengaged, offering minimal assistance and making me feel more like an inconvenience than a valued customer. For a luxury brand known for exceptional client service, the lack of attentiveness and professionalism was disappointing. I had questions about specific products, but the responses were brief and lacked the knowledge and enthusiasm I would expect. We left without the wallet I was going to purchase for Valentines since Emmanuel claimed the store was busy while he was fidgeting around the wallet we were going to purchase. The store was NOT busy at all! LV sales associates behave snobby and rude as if they aren't aware of their compensated status! read more

Service is terrible at this location. We came in for a bag and a ring, found what we wanted, but needed to try on some sizes of rings before purchasing. We had to search for someone to help then a lady with an iPad put us on a waiting list without telling us how much time we would have to wait even though there wasn't even that many people in the store. We left without getting anything. Go to another location if you want to shop LV read more

As I was walking to go inside the store I was rudely greeted by a women named Lex or Lexia she's a white blonde short hair women near the entrance of the store, she was rude and needs additional training since it looks like she does not know how to do her only job. She skipped me, let the people behind me go first, then when I questioned her about it she said she did not see my name on the big ipad in her hands. read more

This store is ok. It has a nice selection but very few inventory. I was approached and helped right away as I was already knowing what I wanted to buy when I was there. I specifically remembered what the misses wanted as a gift. He grabbed it right away, showed me other inventory but again I came for my specific one. no more no less lol I feel like 3450.00 was already enough. Other than that I have no complaints. I was in there and out of there within 20-25 min from walking in. Bag was hugeeeeeee! None the less she loved it! Next time it'll be for me. read more

Louis Vuitton Palm Desert - Another bag for her infinite collection lol (on the go MM Noir) - Accessories Near Me - Palm Desert, California

I've purchased a lot here. I came into the store JUST to have them fix my sunglasses that I recently purchased, as they were too tight. The associate, George, knew he was not going to make a commission on me, as I made it clear that I just wanted to fix my glasses and I was NOT buying anything. George still assisted me at 110% level. He treated me as if I was going to drop $10 bands. THIS is the kind of employee that anyone should be honored to have. Thank you George, and I will be looking for someone else's money to spend with you soon! read more

Worst service of my life walk right past you if you aren't dressed appropriately literally just got off of work trying to buy my mom a Christmas gift and they helped other people when I checked in right before them. Literally, I was standing right in front of the sales associate and he looks around saying who's next just because I'm just not to their standards. They did not even help me and I thought this was a business but they discriminate against hard-working people I guess. Sorry, I'm too broke for you . Made me feel less than. read more

My wife and I have bought many things from lv. When we went into this store to go pick something out for my wife for Mother's Day we were not treated how we normally are at other stores. There was no sales associates trying to assist us. My wife did ask one about a bag and he gave short answers without trying to show us anything. Once we finally were offered help my wife decided on a bag which was apart of a new drop that wouldn't be available til the next day. The associate offered to hold it and call us the next morning to purchase it and then we could pick it up or have it shipped. He took her information and never called her or reached back out again. We went back in 2 days later to get her items and the same associate was there never even brought up the fact that he was supposed to be holding that bag for us and calling about purchasing. They were supposed to ship it to us Monday since we bought on a Sunday and it is currently Wednesday still nothing. Asked for an update he said it would ship today and he'd send us information but when we asked today for the info he never answered. So disappointed in the service definitely won't consider going back. We love the fashion valley one in San Diego! read more

After reading other reviews I was a bit hesitant. But they either changed the staff or the people leaving these negative reviews, would be impossible to make happy! My wife and I were treated like royalty as they opened the door and greeted us. Tarik was extremely helpful and made all of our purchases a fun experience! It was 115 outside so we were dressed comfortable and no one cared. I would highly recommend this location if you're in the market for high quality designer goods. read more

Louis Vuitton Palm Desert - A handbag, wallet and awesome perfume. It was like buying a IPhone, the packaging was as nice as the items inside! - Accessories Near Me - Palm Desert, California

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Came out to LV in Palm Springs /Palm Desert for wifeys 40th celebration. Special thanks to Ashley for helping my wifey with her LV. Excellent service, cleanliness and lots of inventory available. There were lots to choose from. There's a nice selection for men in wallets and perfume here. The price i pay is worth the drive out here. Will definitely return in the future . Thanks Ashley. read more

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Kelsey and her crew took very good care of me. I brought a person to have looked at that might be defective and I got 100% 10 star customer service thank you Louis Vuitton. read more

I've bought my first Louis Vuitton bag at this location and no regret. Thank you so much Tarik for being very nice and sweet. You made my first experience very special . I will be back lol read more

Louis Vuitton Palm Desert - Boulogne bag - Accessories Near Me - Palm Desert, California

stopped by the Palm Desert store 2 days before Christmas, staff were friendly and the wait time was not long. I wanted to get my passport holder "hot" stamped. Luis assisted me and was knowledgeable, charismatic and professional. Due to the busy season, I wouldn't be able to get the stamp same day service. I was hesitant to leave my folder, but did. I received it via overnight carrier within a short time and was very satisfied with the outcome, as the process can be not so good if the machine isn't hot enough and the staffer isn't proficient. It looks great and Luis represents LV very well! read more

My mom and I went to go check out a couple bags we had our eye on. The staff wouldn't stop talking to each other or offer to help us. It was super disappointing since we both love shopping at Louis Vuitton but will not be going back to this location. read more

This store is very nice as far as location and the display of products. I will say they need to re-tune their customer service sales reps on the floor. I've read several of these reviews and noticed that the team that was here 3 to 5 years ago pretty much got all five stars what happened to that team of sales reps? I have no idea. It doesn't seem as if the new crew is working out too well. It also seems that there are a lot of comments about "don't judge a book by its cover". There's a lot of complaints about people who have tattoos and come in dressed casually they're not treated the same as the people that are dressed a little nicer. I've been in the store. I had excellent customer service from a certain male sales rep that is no longer with the store. I haven't found somebody to replace him yet. He was simply the best with phone call follow up, calling us about new products. It was amazing Customer Service from him. I hope they figure out how to train on follow up with the customer if they leave them a text or a phone call. That has been one of our concerns. We had reached out to a sales representative young lady that sold us the bag. My husband then wanted the Wallet and he texted the young lady and she never texted him or communicated back to him and it was her work phone on her business card. If I was the store manager reading yelps, I would be a little bit concerned about who's representing Louis Vuitton because these handbags are not inexpensive and they are usually bought for special occasions at times and for people that just like the quality of the bag. read more

About two weeks ago, I went with my partner to find a fragrance, and we were helped by Bridget. She was incredibly welcoming and took the time to show us different products, explaining each perfume in detail. Thanks to her guidance, I left with the perfect fragrance. I would absolutely go back to see her again and highly recommend asking for Bridget if you visit -- best service ever! read more

When I come to Palm Springs I typically go to Downtown Palm Springs. I had no idea there was a Louis in the desert! What brought me here was the Speedy 25 bando in the By The Pool collection. When I was walking towards the store I was so happy to see there was no line. However, when the security stopped me my happiness subsided because he said the wait list was for 3 hours with 16 people ahead of me. I left my phone number and would be texted back when it would be my turn. When I left my contact information with them I did a stock check on the Speedy and thankfully I did because there was only one left in the store! The item was on display and, thankfully, they were able to put it on hold for me until it was my turn. Since it was a 3-hour wait I left the vicinity and would come back when I got a text. I was out and about and I got a text within 2 hours, they were an hour early from the estimated time! I rushed back to the store and when I got there I was instantly assisted. The CA brought my item out and I am the type of person who has to see the bag/item in person to see how I truly feel about it. When I had the baby in my hands I was going to get it. She answered my question regarding date codes and how luxury brands will no longer have them on their items as of March 2021. I asked her if she could find the date code on the Speedy with her device and she was able to tell me when my bag was made using her device and said I could take a picture of it for my reference. I was also looking to the fragrances and she was kind enough to give me some samples along with my purchase. Everyone I interacted with was very pleasant and welcoming which I really appreciated. read more

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Closed 20 mins early on a Saturday! Security guard wouldn't let anyone in, although they were clearly open with customers still in the store. When challenged about the hours, he said everyone inside was finishing up purchases. read more

I love this store, my kids love it as well. Always polite and lovely associates . Have bought a few pieces. Store is bright and inviting. Found out some handbags are made in the US not France. A bit disappointing since the price point is still high. read more

Very lovely store. The service was excellent. The sales associate Ashley Ambriz, was very lovely and super helpful. The vibe of the store was great and the staff were all very attentive . Would totally recommend to anyone who is in this area to shop at this location. read more

We were in Palm Desert a couple of weeks ago and I noticed that there was a Louis Vuitton store at the Gardens on El Paseo, a nicely maintained higher end outdoor mall with stores and restaurants. The store and staff were welcoming, although on the smaller side with less inventory than other LVs I've been to. I didn't really have anything in mind to purchase, but I was assisted by a friendly salesperson named Victoria who patiently waited while I browsed the store. I looked at wallets and bags, and asked about the Giant collection which was introduced earlier in the year. Unfortunately, most items were already sold out. Then Victoria remembered that there was a key chain from the collection. She showed it to me and I ended up with a nice souvenir from my Palm Desert trip! By the way, sales tax was 7.75% in Palm Desert, less than Los Angeles! read more

Louis Vuitton Palm Desert - Accessories Near Me - Palm Desert, California

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Thank you Antonio for always being helpful and friendly. Love your personality and so glad to have you there please don't ever leave. You and Jarred Davidson are the best of the best and should highly be considered for promotion or for STORE MANAGER! read more

My friend and I went here to buy a gift card and thank goodness we only needed the gift card because the wait was long and they close at 5pm on weekends. They limit the people that shops due to Covid but they let us go in because our transaction was quick. Staff were friendly and it was a nice store. It's right next to the shaved ice truck. LoL read more

I love this Louis Vuitton they always are so helpful whenever we come here the staff is always Pleasant and happy to help they also have a great selection of all the latest handbags can't beat Louis Vuitton on El Paseo read more

Louis Vuitton Palm Desert - Waitlist - Accessories Near Me - Palm Desert, California

Excellent customer service. The item I wanted was not available at the store, but they ordered it for me and texted me when it was ready for pickup. The whole process was smooth, and all the personnel were very nice and accommodating. Thank you so much. read more

Worst customer service experience. Walked in, no one said hi, the female and male employee stood there on their phones. I looked at a purse and said to my friend out loud that I would like to try this on in front of the mirror, they didn't even look up. Long story short, they didn't once acknowledge us the entire visit, so we walked out (and of course, no goodbye or thanks for visiting). I expect this at a small retail shop run by teenagers, not a luxury brand. High end goods should mean high end service. Would never ever make a purchase at this location. read more

The sales person was nice and attentive. But the inventory was very poor. The rep said everything is gone due to the holidays. But it had the vibe that they don't want much on display as it will get looted at some point. Armed guard stood in front of the store, but with packs of looters, it's likely he'd be unable to contain all of them. It was a depressing vibe and seemed like an old Sears or JCPenney's. Luxury stores are not what they once were. It's really tough to want to represent these brands now. It's time for a disrupter where someone else enters the market with a passion for their customers. Like Harvard has fallen so fast, so has LV and others. read more

Awful service representative. I came in on 10/21/2023 browsing the mall looking for something with my wife for her birthday. We were asked by the sales person if they could help and we said we weren't sure what we wanted The person was immediately very rude and dismissive. I told them I didn't like how they talked to us and when they tried to explain they weren't being rude and make it my fault without apologizing (which they didn't) I held my ground and said the behavior was very rude and stand-off-ish. I rarely get this irritated but they actually got my blood boiling. What a jerk....we would have happily bought something if the salesperson understood how salesmanship worked. It's their job to show different options. Last year I bought her Valentino heels on Rodeo in Beverly Hills. That was a fabulous shopping experience and the salesperson obviously understood the job. It's not like people go into LV and ask for help and don't plan to buy....clearly poor sales experience. Very sad to see my wife look immediately defeated and insulted on her birthday just wanting to shop for a small gift. This tarnished the brand for us. We have 2 houses in Coachella so we go all the time from LA, too bad that they hire people like this and don't adequately train them. I've worked retail in my 20s and every other store we were in had great salespeople so maybe they aren't investing in the staff for training or they're being underpaid and generally unhappy. Not sure the issue that would cause this employee to be so unpleasant. I hope the manager speaks to this employee because that was deplorable and I imagine they're loosing a lot of easy sales. read more

Amazing staff who is truly there to serve their customers. Absolutely love this Louis Vuitton store above all others.

From the moment we walked into the store, we were promptly greeted and helped (despite wearing sweatpants haha) Jarred made my husband and I's shopping experience an absolute delight. He was extremely knowledgeable and brought out several different varieties of handbags for us to check out. We did not feel rushed to make a decision on which handbag we'd purchase, which was a breath of fresh air. P.S I'm in love with my ONTHEGO MM. read more

Louis Vuitton Palm Desert - Accessories Near Me - Palm Desert, California

I can't believe this store. We purchased a 3k bag in Vegas and needed the strap repaired within a year. We contacted the store and they never followed up. My friend finally had to jump through hoops to get an appointment and now they want her to pay $100.00 for a new strap. Wow! I used to shop here regularly but not anymore. I was shocked at their response! I guess they no longer are willing to stand behind their product. read more

Seleste Sanchez was amazing at helping me find the right purse for me! I've been to several Louis Vuitton stores and her attention to detail to me and my needs was awesome! I told her what I needed and she brought over the perfect purse. She wanted to make sure I was 100% satisfied that she brought other similar purses to see if it was what I wanted, but now I know I can trust her and her judgement and will definitely come back to this location! Andy, the manager was super friendly and happy that I was happy. Make sure you call to make an appointment to ensure you walk right in! read more

I'm so impressed with the service at he El Paseo location. In search of 3 pieces, I called client services; I was able to order one on the phone with the CA who assisted me, one showed no stock anywhere, and the final item showed two in stock at the Palm Desert location. This particular item couldn't be held. So jumped in my ride and drove from Orange County to Palm Desert to make the 6p cutoff. Arrived At 5:30p and was welcomed into the store by a very friendly, service oriented young man. I wish I'd caught his name. I've purchased in a number of stores and I've never had such great service. The item I was looking for was there... but already promised to other clients. So bummed! That's when the star of this review, CA Seleste, jumped in and offered to put me on a waitlist. She was friendly, efficient, courteous and offered a solution. High fashion retail has a notorious (and at times) well deserved reputation of snobbery. Not so at this location. Seleste should be the standard for client service, she is truly exceptional! I wish I would've known, I'd rather have bought the online purchase from her. Needless to say, as long as she'll have me, I'll be her client! Lol. Thanks Seleste and great job LV Palm Desert, And OH.. the piece arrived in store the following week! Shipped and in hand the day after I was notified. 5stars well deserved. read more

Great experience! Made an Appointment to shop-yes it's just how ya have to do things now- it's frustrating but then you get a more personal experience and it keeps the looky-loos to a minimum. Kayla was our sales person (client advisor) and she was Amazing! Sweet , knowledgeable, and truthful. She was a DOLL! I wasn't sure what I wanted or if I'd fall in love with anything and she wasn't pushy . We are tourist but from SF -dressed chill - actually came from run , gym clothes (lulu tho lol) - she didn't profile . Which many do- being in retail it happens often. Kayla showed me new Spring 2022 - she gave us her card and before we left town we called to pick up my Odeon PM . She had it ready for us because she wasn't in yet - Jared helped us when we arrived to the store Monday. Great as well! Super kind and friendly. Thanks Jared too! Great team overall. Thank you Palm Desert LV! We will see you again. read more

Louis Vuitton Palm Desert - Kayla presented us a great selection that fit my style . - Accessories Near Me - Palm Desert, California

Came in to this location today and had an absurd experience. My mother had made a purchase of a pair of sunglasses for my father at the much friendlier South Coast Plaza location, he did not care for the style so I came to the Palm desert location to make a return for her since it's more local to us. Upon walking in, there was a male employee clearly working on something so he didn't greet us which was fine, we understood he was working. We walk in further and a female employee greeted us and said that someone would be with us once they were available, great, no problem. The issue arose when a female customer walked in and got greeted by the male employee who asked her if there was anything that he could help her with, to which she said that she was there to pick up an order, to which he responded saying that he will help her right away, meanwhile we were standing right beside her. The female employee looks over and notices us clearly upset at this and she advises him to help us instead and that she would get the order for the female customer. He comes up and asks if we're exchanging or returning. Little did he know I was going to purchase the Ash sunglasses but after this I will definitely not be giving them my money. My husband went to tell the female employee who we found out was the manager about how we were upset at this situation and he told her that it would have been nice to be acknowledged to which all she says is "oh ok". My family and I all have supported this company and this location. I guess with the new renovation, comes nasty new attitudes as well. Completely disgusted with this experience. Mind you we came in casually dressed and have tattoos and are Hispanic and clearly had a return. Do with that information what you will but imagine what we could only think after this. read more