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    Total Access Games

    5.0 (4 reviews)
    Open 2:00 pm - 9:00 PM
    Updated over 3 months ago

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    2 years ago

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    2 years ago

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    2 years ago

    Absolutely stellar service from manager. Was eager to help w my questions and made very reasonable offers on card deals. Def will go back

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    8 years ago

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    Collector’s Heaven

    Collector’s Heaven

    2.1
    (16 reviews)
    10.1 mi

    This business doesn't deserve even the one star that Yelp requires as a minimum…read more My son and I stopped in today because he wanted to check out their Pokémon inventory. While we were browsing, a young man in the store asked the employees behind the counter if they were interested in purchasing some cards from him. They declined. After hearing that, I casually mentioned that my son might be interested if the seller was looking to move them. My son even politely asked if that would be a problem. Instead of responding professionally or courteously, one of the employees immediately stated that if my son and the seller worked out a deal, they would owe the store a 15% commission. The comment came across as rude, unnecessary, and frankly absurd considering the store had already made it clear they had no interest in the transaction themselves. To avoid any issues, we left the store and sat on a nearby bench outside. A couple of minutes later, the owner/manager came outside and rudely questioned my son and the other young man about whether they were conducting business. When they answered honestly, he told us to get off "his property." The problem? We were on a bench alongside the sidewalk. What should have been a simple interaction escalated into an unnecessarily confrontational situation because of the owner's attitude and lack of basic customer service skills. Rather than treating potential customers with respect, he chose hostility, intimidation, and arrogance. Words were exchanged, and while it's doubtful he cares, he permanently lost our business. I fully understand that a business owner has the right to manage activities inside their store and maintain a professional environment. What I do not understand is the sense of entitlement and disrespect shown toward customers, especially when they were no longer on the premises. The entire encounter left the impression that the only thing that mattered was whether the owner was getting a piece of the transaction. The unfortunate reality is that behavior like this drives people away from the hobby and creates a toxic atmosphere that benefits no one. The one positive outcome from the experience was that my son and I met a genuinely nice young man and made a new friend. If you're looking for a card shop that values its customers and understands how to treat people with courtesy and respect, there are much better options in the area (BangerZ Cards, The Card Guys, etc.). We have had far better experiences elsewhere and will gladly take our business to shops that appreciate their customers.

    Zero stars. Was not greeted upon walking in. Did not ask if I had any questions or if I needed…read morehelp. Did not say anything after I left. All they did was stare me down as I looked at their selection. Will NOT be giving this business my money :) Do not recommend, go literally anywhere else.

    Total Access Games - tabletopgames - Updated August 2026

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