We had a new fireplace installed and a current fireplace serviced by Twin City Fireplace & Stone,…read moreout of their Woodbury, Minnesota location. Jim and Tony who managed the job were great to work with, timely and professional. Andy and Derick who completed the work at our home in Afton where polite, took pride in ensuring the work was completed to our satisfaction and worked into the evening past 6pm. Thank you for our great new fireplace! We love it!!

From the owner: Our mission is simple: "To be the best, most detailed and knowledgeable installing fireplace…read morecontractor and brick & stone masons in the Twin Cities. We will create a company culture that emulates a close family atmosphere; a place where team members & their families, friends and customers are welcome." Twin City Fireplace & Stone Company is a family owned corporation committed to excellence and customer satisfaction. With the customer in mind we approach every project as though we were working in our own home and we were founded with the intention of providing homeowners, builders, designers & architects in Minnesota with the highest quality hearth products & brick and stone installations available.

The Fireplace Guys have worked at our Lake Elmo home twice now. They turned two 60's era fireplaces…read moreinto total works of art by resurfacing the original brick with beautiful stone. This is a labor intensive, potentially messy process that they handled with complete professionalism, care and creativity. We could not be happier with the whole process. Nick, Taylor, Max and Jake are the guys you want to work on your house, I wish all contractors operated like these guys .

These guys had very little communication from sales to installers. They brought the wrong color…read morehearth and made us go pick up the correct stone. Directions that were given to salesmen Nick Schultz's were never given to workers. He was rude and was uninvolved with the project. Do not use this company.

Dr. Zach was in and out within 90 minutes and had our gas fireplace up and running after my simple…read morecleaning attempts failed. The fireplace needed a new thermo-coupler. The Fireplace Doctor offered a narrower arrival window (2 vs 4 hours), a competitive clean up and repair fee, and a better repair solution. The place we bought the fireplace and used prior for service was good. For this repair the alternative services provide stated the likely part needed was an entire assembly made up of three parts and cost $200+. The Fireplace Doctor proposed changing one of the three components. And the price was $20.

Very impressed. Really did a great job- professional- reasonable pricing. We will definitely give…read morethem our business in the future. Also, a nice fireplace technician. Informative and explained everything. I recommend this company highly.

My husband and I just visited this store. The older gentleman who "helped" us only asked for my…read morehusband's name and interrupted me multiple times. He never introduced himself. We both left with a very unpleasant feeling since we were looking for a moderately priced fireplace, not the "Mercedes" model. Our interaction occurred after we listened to this same person's condescending conversation with an older woman who was looking to have her fireplace serviced. We won't be back.

Its refreshing to work with a company that is responsive. I didn't have to reach out to them, they…read morecontacted me. They set up a time for repairs, called before arriving, wore a mask, took off their shoes, answered questions and gave me confidence in the work that was completed. Tony is friendly and willing to provide the type of service that is far too often left out of business these days. I highly recommend going with Twin City Fireplace for your fireplace work. Thanks so much Tony!

We moved into a new home with two fireplaces that didn't work. We knew we wanted to get them…read moreoperational so I searched around before settling on SafeHome. Everything about our experience was top notch. They responded to my online inquiry within a few hours, and had someone ready to be at my house within the same week. Zach was super friendly and prompt! He got everything up and running in no time, explained the issue clearly, and gave us some tips on using our newly operational fireplaces. Value/price was appropriate and, while I hope I don't need to call them again any time soon, will definitely be using SafeHome for any future fireplace issues!

Here to say that if you are in need of chimney cleaning, fireplace repair, removal of existing or…read morereplacement of fireplace- SafeHome LLC is the company to contact! Zach was not only was super responsive, knowledgeable, extremely professional, but most of all, honest. Their pricing is competitive. Their not here to sell you or provide service you don't need. SarHome is in the business to keep long lasting clients and build trust. I highly Reccomend what great work they do.

Escape 30 Inch Gas Insert Heat N Glo…read more So I went ahead and finally purchased my gas insert. It's been a long road on my part and I should be giving FireSide 5 starts just for dealing with me and doing the back and forth phone calls and emails. I just like things perfect what can I say. I decided to go with the 30inch Escape there highest end model for that size. Added the wifi package so I can control the fire from my iPhone of course. Jamie was the brilliant representative I worked with and he was very patient with me and explained everything more than twice. They offer a warranty and extend it for a fee. Plus the warranty on the fireplace from Heat N Glow. This place just seems to have the best equipment and a huge selection. I just had my fireplace install finished yesterday. They did a wonderful job and I love the outcome. I'm even thinking of buying a 2nd for my basement. On a sidenote, after the burn in clean I was putting the frame back together after cleaning which is something I don't think anyone should do except a professional, and I just so happen to have scratched my custom back surround. Fireside was nice enough to have someone come out and totally repaint it and it looks great. They charged me nothing for this service. They also replaced my chimney cap with the black square one and I take fault in not telling them todo that the first time. I just didn't like the SS tube. I was only charged for the extra cost of the black vent. I would definitely recommend this establishment over the competition.

I bought a gas fireplace a couple years ago. Disinterested salesperson, like I was wasting his…read moretime. I got to talk with another one who did a better job. Got the installation set up, they arrived with the wrong part (it was clearly stated on the invoice) and it took several more days and another appointment to resolve. They got it set up and started, and I noticed the (fake) logs were broken. What, were they trying to get rid of bad inventory? I pointed it out and the installer went "Oops!" and had to go back and get some intact ones. This past week, on the coldest day of the season so far, the fireplace wouldn't stay lit and kept cycling on and off. I called - they won't even take calls unless the showroom is open, only a few days a week. I finally called when they were open and got the voice mail. I left all the proper information and here nearly a week later they have not called back. Fortunately the problem had reset itself after several hours of a cold basement. I would have just canceled an appointment but would have liked a callback and explanation. I would have even gone to the store if it was still broken. Perhaps it's fortunate I did not have to. NOT RECOMMENDED, HIGHLY.

Best and fastest service ever! Check out this timeline: My Central AC died Tuesday before a heat…read morewave was coming in. I called and left a message Wednesday morning at 7:15am. They called back at 7:45am, a service guy was to the house by 10am, problem diagnosed by 11am: my 21 year old AC unit was shot. Aaron, a sales guy, came out by 4pm to take a look and waited for me to get home from work at 5:10pm to go through my options. He gave me 5, from the absolute cheapest band aid to a cadillac option, explained how fast they could do each, and left me with the quotes and his cell phone number so I could call him that evening if necessary. I texted him my choice at 7:15am the next morning, and they had the AC unit completely installed by 10am. 27 hours from start to finish!

Had them install a new furnace through Service Choice. Upgraded to a higher efficiency system which…read morequalified for a rebate from the gas company. Can't get these guys to provide a copy of the work order and complete the rebate form so I can get my $$. Guess once they get the cash, they lose interest in the customer service. Update 5/2013- They finally came through and i got my rebate.

These guys were recommended to us. I won't have anyone else do chimney cleaning! Their price was…read morethe same as everyone else and they simply do a better job. An inspection is included in the price. Their cleaning removed years of build up that other companies were supposed to have removed. Highly recommend!

Thank you Kristen for your honest and enlightening conversation this day. I appreciate that your…read morecompany was not able to complete my request for chimney repair due to roof repair but at the same time as this was required by my new insurance company for a chimney that is strictly unusable and has been for many, many years, no coal chute use any longer/new Lockinvar boiler installed/with split mini A/C) you were Entirely Correct in asking why Would I? need to have it repaired when in fact it should be removed at the next roofing repair which is not due for at least 4-5 years. As the homeowner yes, it would be at a lessor expense just to have it removed altogether by a roofing firm as they would seal my roof as needed an voila! Done!! Your Honesty, Value and Integrity shown through and I Cannot Thank You enough for your enlightment. You and your team shine through as the ultimate integral part of what is "true care, honesty and service". I Thank You from the bottom of my Heart. P.S. roofing contractor coming tomorrow to assess removal of the "unusable chimney". Thanks again!