We purchased a wood burning insert for our fireplace. Adam talked us through all the options and…read morehelped us select one that worked well for our space. Installation was done carefully. Love the heat that is now going in the room instead of up the chimney. We have another fireplace and when we redo that room, will certainly be back for another.

My frustration in trying to make an appointment with Woodland Stoves, along with other incidents,…read morehas prompted me to express myself in hopes that management might reflect on this feedback and revisit certain business practices. I will try to be objective. 1) Purchased a wood stove from them 8 years ago. It was difficult to get the attention of anybody working there, but eventually we were helped. 2) Purchased a hearth pad at the same time. The design was wrong upon delivery - too late to change. 3) Installation by them was okay. Employees were patient, efficient and friendly. They had, however, initially positioned the hearth pad the wrong way. My wife, who was present, corrected them, but they had already drilled the hole for the stovepipe in the ceiling, so things were a little off. I can live with it. Clean up was great. 4) We also hired Woodland Stoves to service our wood stove every two years. Scheduling was a bit difficult, but the wait was no more than two months, and things were done rather efficiently. 5) Having Woodland Stoves change out the hearth pad was marked by poor or no communication on their part. I had the feeling that they were not very invested in helping me with this, and when the error in communication came to light, the exchange turned sour. Frustrating. 6) Day of installation of the new hearth pad - and cleaning - was great. Workers were again kind and thorough. 7) This summer I have tried to schedule an appointment for a routine service. There is an online form one can fill out and submit. One can also call and have information taken from you. For some reason, my attempts to get an appointment have gotten nowhere. I filled out the online form twice and called once. Supposedly, this only puts you in a QUEUE for the scheduler. After three weeks, I have not been contacted, neither via email nor by phone. There is no mention made via phone conversation or online of a suggested timeline for a simple response. This has been beyond frustrating. At the very least, service representatives should make some mention of when to receive notification. I feel that my request has been buried, forgotten or ignored, and this has prompted me to finally take my business elsewhere. Three attempts - and three weeks - is beyond acceptable. I was never even contacted by them with a suggested date for the cleaning. I submitted an online request with another company and got a personal response within 24 hours. To me, this speaks volumes of a company's actual service, and I look forward to doing business with them. Woodland Stoves - I really, really tried.....

I needed to have my chimney swept because I am having a gas fireplace insert installed into my…read morewood-burning fireplace. I called several chimney services places and received a very good price from London. The owner was knowledgeable and friendly and was able to send a person over within a couple of days from the call. The person arrived right on time and was very professional. He did a great job and I would recommend this company.

Our 1961 chimneys better days were over, the bricks were spalling and cracking beyond repair and…read morehad some interior leaking that will need future repair, our neighbor was getting a repair bid from John of London Chimney Services across the street and my wife spotted him when he was done and he came right over and gave us a fair priced bid on the spot, we accepted, we knew we needed a full stack rebuild roof line up with a new poured crown to shed the water correctly, we got on the schedule and Eloy and his 2 man crew got it deconstructed and purchased the correct bricks in a day, wrapped it up for the overnight rain, started early next morning and finished bricks and poured the crown and attached waterproof flashing that looks waterproof, Eloy and his craftsmen did an excellent job, thank you John and Cathleen for our excellent solid better than expected new chimney, Highly Recommended!

On the evening of Aug. 9, 2020, a bad hail storm made it's way through the southwest metro of the…read moreTwin Cities. I thought my house was outside of the hail damage area, but another neighbor 6 blocks from me had turned in a successful claim for hail damage from that storm. To my untrained eye, I saw no damage on my roof whatsoever, but thought it might be a good idea to have someone inspect my roof just in case. I am very glad I worked with Brandon Turner, and I was greatly impressed with him and All Around. First off, Brandon spent over an hour inspecting and documenting my entire roof. Then he took the time to show me and explain to me what he had found (and there was a lot). I couldn't believe the amount of damage that I had missed, but that Brandon saw clearly and properly documented. Unlike many other roofing vendors, he wasn't pushy at all but just the opposite. He was patient with me, he took the time to explain things to me, and then let me make the decision of what was the right decision for me. I was very impressed with the level of detail he took to document the damage done to my roof. I then turned it in as a claim to my insurance company and Brandon and All Around took care of everything else! Brandon and All Around did all the work and communications with my insurance company. Then they installed a high quality and great looking roof with the extras we wanted (vented roof-cap, lifetime shingles, etc.). Also impressive was how fast they got the roof installed once they started working on it. The roof looks great! Brandon was very responsive, and either picked up on the first ring when I called him, or returned my call within an hour if I ever hit his voice mail. I ended up getting an entire new roof, 100% paid by insurance (less my deductible). All Around did all the negotiating with the insurance company. I also paid no up charges, no hidden fees, no junk fees, etc. at all by All Around. They did what they said they were going to do, for the price agreed upon, and they did a great job of it. They also did an EXCELLENT job cleaning up afterward (better than I had expected). I was so happy with my roof that I referred my mother-in-law to Brandon and All Around and they did her roof. Now she rants and raves about how nice her roof looks and how nice a guy Brandon is. If you're looking for a good, professional, local, established company that will do a great job and at the agreed upon price, you should work with Brandon Turner and All Around. You'll be happy you did.

After seeing their local television commercial I gave this company a call. Their customer service…read moreleaves a lot to be desired. The person answering the phone acted like they couldn't be bothered answering my questions or directing me to a person in their company who could. There are far too many reputable contractors who will deliver great customer service and earn my money. NEVER AGAIN.

Excellent cleaning and took time to figure out why smoke was coming into the house whenever I…read morestarted a fire, cleaned an air intake vent outside, explained what was needed, advised that I view his video about starting a fire. Really thorough and knowledgeable. Chose this service because Victor actually listened to what my problem was and didn't try to sell me anything, though given my lack of knowledge, he could have. Will definitely call them in the future, but given what Aaron told me about burning multiple cords of wood before needing cleaning, it won't be for several years for me.

Victor & Aaron were both outstanding. They were timely, professional and did a fantastic job on our…read moretwo fireplaces and chimneys, but also provided some helpful tips on how to maintain our fireplaces and get the most value from them. Mary was incredibly gracious over the phone as well, answering my multiple questions. Thank you so much for such outstanding customer service. I highly recommend Copperfield Chimney Sweeps!

I am so happy with the work done on my gas fireplace! Troy did a great job and was very thorough…read more He answered my questions and explained what to look for if I have issues in the future. I was also impressed with the cost - very affordable. My fireplace looks amazing and I will definitely hire them again for any fireplace work! Annie

Shelley in the coon rapids office has been so helpful. She helped us pick out the perfect fireplace…read morefor us. She was a big reason we chose to buy our fireplace here. Austin in the service department has been great with the questions we have had and did a great job getting the fireplace flame to how we want it. So far, we are loving the fireplace. It was installed September 2024. We however were not the happiest with the installers. One of them seemed to be in a rush and tried to cut corners when it came to the gas line. Seemed a bit annoyed when we asked him to do it correctly. Other than that, our experience this far has been great.

I had Derek and Josh from Glowing Hearth & Home Inc. complete my fireplace repair and was VERY…read moreHAPPY with their work and FANTASTIC customer service. While we had some delays along the way while waiting for the parts to arrive from the original manufacturer, the work performed by Derek and Josh was first rate. They were so very careful in their work and did a complete clean up after. They also do new fire place installs but my repair was to remove and replace cracked back and side panel inserts in our wood-burning fireplace. I wouldn't hesitate to recommend them based on the quality of their work. By the time they were finished, it looked brand new!

Used jack for 20 years and he was always honest and fair. Called for a sweep/inspect and…read moreapparanatly his brother has taken over the business. He double charged for the sweep because a small bird made a small nest. Then he scribled a bunch of "needed" work on the reciept, told my wife don't use it and left. Jack would take the time to show and explain what was needed to be done and provide an estimate and we would always say do it. Never, i repeat, never will i use or recomend them. I had an old boss back in the day who always told me " a happy customer will tell a few people about fair service. But a pissed off customer will tell everyone"

After a $2000 quote from someone else in the area... Jack Pixley came out and within an hour out…read morefireplace was cleared to use! Honest, affordable and educated us as he inspected! Make sure to get quotes!!

They did awesome work and gave me good estimates for the future. Very happy with their work.read more