We have appreciated all of our interactions with Chimney Doctors…read more We bought a house and during the inspection we learned there were issues with the chimney. We want to have a wood-burning fireplace to gather around in the winter. We had a couple of estimates and Chimney Doctors were confident and took the time to explain the work to us. Probably, that's our biggest issue with them. The estimate was a bit confusing since some of what seemed like options were both elements to have addressed if we wanted to have use of the fireplace and an option for one of those elements. But when we called to ask, they were great. We most recently had our chimney rebuilt from the roof up. It was such a smooth process working with Cole and everyone at Chimney Doctors. We had all of our questions answered, we got a call each morning letting us know when they would arrive, and the rebuild looks great.

I told the inspector my tenant was very sensitive and should report any information to me. The…read morefirst thing he says as he enters the door is "I wanted to make sure you were alive haha". I have had non stop texts from my tenant thinking she is going to die. This company (and Peter) are a joke. I would never work with unprofessionals Iike this.

Used jack for 20 years and he was always honest and fair. Called for a sweep/inspect and…read moreapparanatly his brother has taken over the business. He double charged for the sweep because a small bird made a small nest. Then he scribled a bunch of "needed" work on the reciept, told my wife don't use it and left. Jack would take the time to show and explain what was needed to be done and provide an estimate and we would always say do it. Never, i repeat, never will i use or recomend them. I had an old boss back in the day who always told me " a happy customer will tell a few people about fair service. But a pissed off customer will tell everyone"

After a $2000 quote from someone else in the area... Jack Pixley came out and within an hour out…read morefireplace was cleared to use! Honest, affordable and educated us as he inspected! Make sure to get quotes!!

the fireplace guys are THE BEST !!!! I've used other…read morecompanies over the years the other ones were dishonest and incompetent i give the fireplace guys 10+ stars

They came out to service two fireplaces (a heat and glo Tiaria and a Mendota FV41). One unit was…read morenot working, and they fixed it (replaced the battery in the starter). The other unit was cleaned and inspected. The over the phone quote provided was the final cost, they arrived on time (early actually), and the communication before/during/after the visit was perfect. The technician was knowledgeable and answered any questions we had. I appreciated that they took their shoes off when entering the house, and that they did a good job of protecting the carpet when cleaning the fireplace/cleaning up after their work. I wouldn't hesitate to use them again...they did what they said they'd do, when they said they'd do it, and they were pleasant throughout the process.

15 years ago bought a gas fireplace from Woodland. From sales to install to service, they score a 5…read moreout of 5. For instance, just today I had it serviced. Adam immediately identified a faulty switch, replaced it and then said, "No charge." I objected. (I like to pay my way.) He insisted saying that he should have caught it last maintenance visit. So, no charge. Who still does that? Woodland does! This kind of integrity and customer care is very rare!

We purchased a wood burning insert for our fireplace. Adam talked us through all the options and…read morehelped us select one that worked well for our space. Installation was done carefully. Love the heat that is now going in the room instead of up the chimney. We have another fireplace and when we redo that room, will certainly be back for another.

Great selection of gas & electric inserts. Very knowledgeable but you have to contract with…read moreelectrician or gas installer if the project is not a simple replacement. Bid for insert & install was competitive but the extras are what really made the project unmanageable & unaffordable.

Converted my wood-burning fireplace to gas. They did a nice job installing it and took care of…read morecontacting the city to do the inspection. I love the fireplace and their price was the lowest of the three places I shopped. One downside is that the face panel did not arrive with the rest of the unit. They were able to install it anyway, so the fireplace is up and running, but I have to wait until the face panel arrives from the supplier to complete the job. That may be a supply-chain issue, but I'm not sure.

I have had this fireplace for several years now and love the work they did. It has really been…read moregreat to have the fireplace pop on whenever there is company or I just want to relax.

Great customer service and responsive to any and all questions. They have full service and are…read moreconscientious about the work they do. I have two fireplace units in my home that were purchased at different times. There is a significant difference in the service I have received from a family owned business (Energy Savers) then from a large fireplace chain store.

Pete's Fireplace Service is outstanding! Pete was great to work with, communicating clearly and…read moreeven managing to squeeze me in during a very busy season. He listened carefully to our fireplace issues, offered honest and thorough solutions, and fixed a serious error a previous company had missed, which gives our family great peace of mind. Not only did he complete the full service inspection and all repairs quickly and expertly, but he also painted our dingy fireplace, making it look brand new--all in about an hour! His fair pricing and commitment to quality as a local business owner are unmatched; I highly recommend his service, which is absolutely worth the wait.

100% recommend. Pete was easy to schedule and honest with pricing. He wasn't looking to run up the…read morebill but troubleshot the problem taking cost into consideration. 6 months later when winter came around the fireplace wouldn't start. I texted Pete and he gave some over the phone ideas to get it going again. Hopefully, I never need to have the fireplace fixed again but if I do he is the only one I am calling.

Pat with Fireplace 911 did a great job fixing up my gas fireplace. He was very knowledgeable, did…read morethe job correctly and was a great value. He's busy, so schedule him ahead of time, and when he comes, know that he will do the job right!

Never responded to request for service of multiple fireplaces. Took my business elsewhere.read more