We got estimates for an oil furnace replacement and heat pump to replace our AC condenser from 5…read morecompanies. Estimates ranged from $30K to $19K. We chose the Knight system for $19K and it was installed in 1 day. They also processed the partial home rebate to get almost a $6K rebate from MassSave. We also switched the Knight for out heating oil supplier - it was a little more expensive than our old COD supplier, but it includes a discounted service contract with free cleanings - something we paid $300 from our old COD oil company.

We sold the house that was getting deliveries from Knight fuel and cancelled (twice now) future…read moreservices. They received a final check from the realtor but never stopped billing us or apparently, delivering fuel, even after at least 6 months. We've emailed and called with no success at stopping. It's basically harassment at this point because they will not be receiving any other payments.

Three times I was told I would be their first appointment - they cancelled twice and the third time…read more- they said they couldn't make it until the afternoon. Don't trust their timing.

Mark was able to diagnose the problem with our Bosch dishwasher the same day I called him. The part…read morewe needed was unfortunately out of stock, but within 2 days he was back with the part to fix it. As new parents running the dishwasher every day with all our baby's bottles, he really saved the day. He and his apprentice were quick and professional and our dishwasher is running even better than before!

Kenny is always quick to respond and is always on time. He works quickly and is matter of fact…read moreabout what's needed.

Third time with Kenny saving the day. One of the burners on the stove wasn't working, and he came…read moreout the same day we spoke. Only glitch was the part (a valve) was slow in arriving from the distributor. Nevertheless, the morning after it arrived, Kenny was back out and everything is working fine!

We were a long time customer of Demelo Plumbing, Heating & Air Conditioning. Over the years we have…read moreused them for drainage issues, plumbing repair and hot water heater maintenance and until recently delivered a reasonable service. On our request, Demelo came to our house on June 7 to clear a clogged kitchen drain. The technician worked on it and declared the problem fixed. We were charged $230. About a week later the drain was clogged again. On June 17 Demelo returned to clear the same clogged drain. A different technician "fixed it" and charged us another $370. In a weak moment I paid. So after paying $600 and one more week, the drain was clogged again for the 3rd time. On June 28, we called Ari's ProDrain Cleaning to clear the same clogged drain that none of the Demelo technicians were able clear. Ari charged us $250 and gave a 30 day warranty. The drain is working well now. I contacted Demelo several times to complain and I requested a $300 refund (should be all $600). After several calls the Demelo business person told me that the owner can only authorize a $60 credit on THE NEXT SERVICE. Demelo does not provide a warranty on their work even though their website states under plumbing services: "Demelo Plumbing, Heating & Air Conditioning is there to fix those problems, making sure your day-to-day routines, whether at work or home, continue unabated. Need an installation or repair? Call us. We'll have one of our team members out to appraise the situation and get you up and running, leaving you with the confidence of knowing the job was done properly." In other words empty words. The charge time and materials whether they fix the problem or not. Clearly a company to avoid.

this this the best company!! nicest people always there wen I call and come when needed. thank you…read moreKathy and Adian!! highly recommend

I would leave negative stars if I could. These people are con artists. My oil pump died last May,…read morethey claimed they replaced it with a brand new one, charged me 1500. In October when I tried using the heat, it would not come on. I tried finding a reset button but couldn't, that's when I noticed the "new" pump was covered in dust. I called them and they sent a tech, who showed me how to reset, it was the actual the flashing light you had to press and hold for 10 seconds to reset, my old pump had a clear button on the side. they charged me 350 more for the visit. The pump never worked properly. The entire winter it kept shutting off every few days, eventually getting worse until it was shutting off every day. I called them again, they claimed it was the controller that was malfunctioning but they never changed that, which was a lie, it was attached to the pump and totally different from my old one, which had the button on the side, I had to pay them 350 for a tech to show me how to reset this new controller. He claimed it was irrelevant since it should still be under warranty. 3 months later I got a bill for 850 for changing the controller. I called and explained and they said they would get back to me. They never did. Instead they paid my service bill with money I paid for oil delivery, then sent me a bill for the same amount for oil delivery. all oil deliveries were paid in full the day after delivery. It's a lie and scam to get me to pay for a junk pump. When I try and call they hang up on me.

I was with the same propane company for 13 years. A few years ago they were bought out by an…read moreinternational company. After that I couldn't talk to anyone directly and this past winter they ran me out of propane 3 times and I was on automatic delivery as well as monitoring. I called Broco at 5:30 pm ( their office goes home at 5). At 5:30 I got a call back from Tom. The next morning I got set up and Ted came over and fixed everything. I also had contact with 3 others in the company that day. Broco is a local veteran owned company. They answer their phones and are ready to help. I am so pleased to be a customer of Broco, they are fantastic. After they placed the tanks and filled them my fill up was more than a dollar less per gallon than my old company. If I could rate them more than 5 I would. Bill Irwin

The quality of their washing and dishwasher machines have declined in quality over the years and…read moreit takes several weeks for a tech to come out and make repairs if you have a warranty program which I would highly recommend. For our dishwasher that broke a few months back it took several weeks for a tech to show up. When he did, he put back our dishwasher off center. I would recommend going to another retailer and not dealing with Dracut.

I've needed a new dishwasher since November. We went to Dracut Appliance in Tewksbury on a…read morerecommendation from a friend who purchased 4 appliances from them and it was a perfect experience! I went with a price range in mind and Jeremy our salesperson was able to get us a great dishwasher in the ball park of our budget! The best part is that Dracut Appliance delivers, removes the old dishwasher, and sends their own plumber to install. All for a very reasonable price! I love a reasonable one shot stop without the hassle and stress of having to coordinate everything myself! The plumber and his apprentice were efficient and kind! I will absolutely return to Dracut Appliance and I highly recommend them if you need a new appliance!

Phone number doesn't work, email doesn't work. Trying to cancel the service for 4 months now!!…read moreScammers

I purchase service to clean air duct in my house through Amazon. Amazon order clearly stated that…read moreservice will be performed in my house is less than a certain square foot which my house is. When the technician arrived he refused to do the work unless I pay him double what I had already paid. His reason was Amazon does not allow you to specify any restriction on the number of units, so he has no way of knowing. But the way I see is as an experienced business owner he should know the variables and it's not just limited to home size. And given that he signed up for his service on Amazon just based on square footage he should have followed through his commitment (which is very bad customer service in my opinion). So if you decide to hire him keep in mind that this owner will go back on his commitment

Easy communication, fast response, the guys were friendly, attentive, quick, on time. Couldn't have…read moreasked for a better service. Highly recommend. And all of the above for a price way better than other companies. It's our second time using their services. Not going to another company- ever

Had a great experience with these guys. They are polite, professional, and very careful not to…read morebang large items into the walls or doorways.