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    Total Home Electrical

    5.0 (5 reviews)
    Open 8:00 am - 5:00 pm

    Services - Total Home Electrical

    Electric repair

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    SunStrong Management

    SunStrong Management

    1.0
    (180 reviews)

    My Sunnova solar account was bought out by Sunstrong management in late 2025...and they are…read moreabsolutely the worst company I have come in contact with. Sunnova was very responsive to any calls for technical problems and monitored my system and contacted me if my production was low. Not the same with Sunstrong: no monitoring and when you have an issue it's EXTREMELY difficult to get through on the phone. One of my inverters stopped working and finally a technician came out on July 8th and discovered at least 7 panels were broken. He advised that Sunstrong would have to source replacement panels and I would be contacted to set up a replacement time. This was over 45 days ago!!!! I called to inquire and was told they are still working on it. I asked what are they going to do about refunding my lease payments for a non functioning system and was told that the production warranties that I had with Sunnova did not roll over to Sunstrong. It seems that on Aug 20th panels have been located...lets see how long it takes for a technician to arrive and replace them!!! I also checked this company out on the BBB and found out they have a D- rating with over 1250 BBB complaints.

    I am extremely dissatisfied with the service I have received from Alfredo Velasco, who has proven…read moreto be the worst representative of this company. Despite reaching out to him numerous times via email and phone, I have yet to receive a single response to my inquiries. This marks the fifth email I've sent, and my attempts to reach him by phone have also gone without any acknowledgment. It's difficult to comprehend how someone like Alfredo could be employed in a position that requires customer interaction. His behavior reflects poorly on the company, as it comes across as unprofessional and neglectful. As a new homeowner, I have several important questions, particularly regarding the usage of the mobile app and other related topics. However, Alfredo has failed to address any of these queries. When he does finally respond, his answers are unrelated to my original questions, which only adds to my frustration. Given this ongoing issue, I feel compelled to share my experience and will continue to post reviews on platforms like Google and Yelp to ensure that upper management is aware of the lack of support and professionalism I have encountered. Kevin Cervantes

    Total Home Electrical - lighting - Updated August 2026

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