The employees where just rude and didn't even offer a bag.I would not recommend this locationread more

Placed an online order like I always do, my order was being delivered via DoorDash (website does…read morenot say which third party will be delivering it) doordash returned my order after Sally beauty told them doordash driver must call me. (DoorDash driver confirmed this) I never set these preferences as I ordered through the Sally app not doordash So I would have no way of knowing who or which third part entity would be delivering it. The first call I made the sales associate wouldn't even look at my order, told me she didn't know what to do and wanted to wait for the manager. Then the "manager" tried to place blame on DoorDash and was not willing to look into what happened. Claimed refund was being done through door dash and I need to take it up with them. Corporate confirmed this is incorrect, and while on the line switched over to check the status of my order and come to find out the "manager" didn't even put the refund in yet. (The order said completed in my app) if you are a manger and cannot be competent enough to know your stores online policies and how third parties delivering works then you have no business being in charge to handle conflict resolution Let alone customer service. To tell a customer you don't know and to take it up with a third party company who is also saying it was Sally beauty who dropped the ball is unacceptable. I've ordered from this location many times and have never encountered such a rude clueless individual who would rather give false information then do her job. I will be following up with corporate to make sure no one else has to experience the displeasure I had to endure. Luckily customer service was very helpful and agreed that this should not have happened And did try to make it right.

Bad management. Employees and management are not respectable to customers. Terrible service…read more They sold us a defective (not working) produce, and they couldn't care less about our problem.

I don't know why there are bad reviews about this location, I drive a little bit more to get to…read morethis location. The ladies have always been sweet and knowledgeable. They know me and always make me feel welcome, I will always come to this location.

Unfortunately closed during Coronavirus 2020, but you can still order your supplies online at…read morewww.sallybeauty.com. I have ordered everything I need, and although I haven't received it yet, the ordering process was easy. Some items were out of stock. A lot of items I can buy at my local Walgreens, meijer, Walmart, or online suppliers as a last resort. I sure miss having all my heauty needs in one place at my fingertips, though.

Employees are rude and followed me around the store as if I wasn't allowed to just browse around…read more In other words DISCRIMINATION!!! Save yourself the trouble and just go to the one on hall road or somewhere else all together.b

I was checking out a product I was planning on buying and I opened the product to check the…read moreconsistency to see if I needed to purchase an additional filler. When I broke the seal the employee that was standing there STARING at me stopped me rudely as if I was stealing the product i snapped back "I'm buying it" and she backed off. as I continue to browse through the store to grab another product I needed the two employees were gossiping about the stench of cigarettes lingering on other customers complaining about their smell. makes sense why no business survives in this strip mall. do better.

This store closes before it's posted hours. Don't waste your time going there. Obviously going home…read moreearly is more important than making a sale.

Went in with a hair dye disaster my hair was literally yellow. I was nicely greeted by both girls…read moreand Lauren showed me everything I needed and took her time to explain also told me that she was there for the rest of the day if I didn't like the outcome. Lauren thank you so much for your expertise. Excellent customer service. Will only goto this one from now on!

I bought a "plugged in"curling wand at this location. The same one I bought 2 years prior. It's…read moregreat for beach wave curls. This time, however, while curling the wand touched my neck for half a second. A red spot appeared. The very next day I had a two in long boil on my neck and was told I had a third degree burn that may permanently scar! I left a review on their site which they removed and contacted the company. Their liaison told me they would not refund my purchase or my medical bills. Shame on sally

Jessie helped answer all my questions and walk me thru the at home bleaching process. I'm going…read morethru some shit in life and doing something to my hair is the best way to get it out right now. Some YouTube vids and following her advice to a T, I have a beautiful multi-dimensional burgundy color (only one process). These ladies know what they're talking about! Also follow their advice for after bleaching, the treatment she recommended has kept my hair soft and healthy.

A++ service. I had to get some stuff for my peanut and was unsure on what to do, and my question…read morewhere answered with a smile. It's very refreshing to have customer service that is helpful and kind. I recommend this sally location.

After my massage, I decided to swing by Sally's to see if they had Zoya brand nail polish. No luck…read morethere, so I checked out their nail section for a good non-toxic option. The atmosphere and shopping experience were both fantastic! I was greeted warmly, got some helpful advice, and was cheerfully cashed out. I ended up buying a Dashing Diva glaze LED semi-cured gel mani/pedi kit in light blue. It comes with semi-cured gel nail polish that you stick on and cure with the included LED light. The kit has enough polish for both fingers and toes, extras for different sizes, and even includes the LED lamp--all for just $15.99! Can't wait to try it out this weekend. I don't usually go to Sally's unless I need something specific, but I might start visiting more often now that I know they have these awesome gel sets. I totally recommend Sally's! Every time I visit, the store is clean, organized, and the staff is super friendly and helpful.

This is not in particular to this store. It is Sally Beauty Supply online. I have never had such…read morerotten service! I placed an online order & one item out of the order did not come in. I have emailed them via Sally beauty and I have called 14 times now via the toll free number & they either hang up or let you stay on hold for one hour! I am not sure what you are running; but this is no way to treat your customers! I have a Sally pro-card. I have purchased from you for 20 years now. But I never will again! SHAME ON YOU!!!

Please do not listen to the other review on this shop. When I went in yesterday they were very…read morehelpful. The two people at the front counter helped me pick out the correct bleach and lightener I should be using and talked with me casually for about 10 minutes too. They aren't "unhelpful" it's just you have to go up and ask for help.

From the owner: Sally Beauty at 340 Town Centr Blvd in White Lake, MI is your go-to for thousands of salon quality…read moreproducts at budget friendly prices, including the best in hair care, hair color, accessories, styling tools, cosmetics, nail care, and salon equipment. You'll have everything you need to inspire pro results at home. With nearly 3,000 stores across the U.S., Puerto Rico, and Canada, we carry top brands like Clairol, L'Oréal, Wella, and Chi. Need help with hair color? Our free Licensed Colorist OnDemand service connects you with expert colorists for personalized product recommendations and easy to follow guidance. All products are backed by our Love It or Return It Guarantee. Unleash your PROtential, only at Sally!