I'm relatively new to ARC. I've seen a physician at a different location a couple of times and was…read morein need of care months sooner than they were able to provide it. The scheduler was able to get me in to the Bee Cave location with Dr. Wang within the same week. Huge points for availability. Check in was a breeze. Two large waiting areas; however, didn't use because my name was called within moments. Yay. Dr. Wang has a great personality. He's very friendly and actually listens. He addressed all of my concerns thoroughly and promptly. Visit notes were available on My Chart the very next day - a Saturday! I have a follow-up telehealth visit with him this week, so I will see how that goes. Overall, a great experience. Definitely worth the extra distance because things worked so much more quickly. :) Plus - xrays available on-site. Very convenient. Tech was nice. Meh - some things are very antiquated. I actually had to fill out paper forms to allow them to share information with another physician. Gasp! Lol. And in order to share my images, I had to drive back to pickup a CD. What? They don't have the ability to forward them electronically.

First time going to ARC, it was recommended by my partner. I had to schedule quick, I had a head…read moreand neck incident. Im glad they were able to get me in. I went in due to being in an assault incident. Dr Pratt was my doctor and she was amazing. Very understanding and listened to my situation and what had happened. She knew her stuff and very informative. She recommended an x-ray and gave me steps on how to move forward. I ended up having neck spasm and still do. I went back and she checked me out and recommended PT. Its hard to find quality doctors out there, especially the ones who care about their patients. I would recommend this clinic and the doctor.

When a doctor takes an oath to help people, part of that help is billing their insurance. It may be…read moretrue this doctor is one great practitioner, but there is no reason why she should nor be able to bill insurance. Read the oath again and think long and hard who you really help. Only the affluent. Sad state that healthcare is in today due to all the greed. No one is in it to help ALL IN NEED anymore. 11/19/19 Reply to Owner:

Let me start by saying that I've known some excellent doctors, and have had a couple of…read moreearth-shatteringly bad experiences as well. Dr. Julie Reardon has surpassed my wildest expectations of what a family physician CAN--and is willing--to do. I think that's in part because she is a phenomenal physician and person, and I suppose the Harvard education and work with Dr. Andrew Weil doesn't hurt. I'll add that all of the folks in her office are equally as competent and caring. If you are contemplating a visit to Dr. Reardon, it's because you haven't been feeling as well as you should--probably for quite some time. Your insurance-covered doctor has run some general tests that haven't shown anything all that extraordinary; and while you may greatly respect your PCP as I do, you realize that time and budget constraints limit the ability to which they can explore your issues. You may have been told that it's your impending menopause, or your weight, or that you perhaps should consider antidepressants. This is the state of medicine in our current era of managed care, and it's nobody's fault. Sometimes it just IS. Know that, if you can afford her services, "Dr. Julie" will leave no stone unturned in helping you find that road to recovery. She's not one of those "vanity doctors" who will hand you creams, diets, and vitamins to make you ageless and extra hot...although feeling better usually makes you look better! She's a serious, science-based physician with an uncanny ability to relate the typically unrelated, and see the "big picture" of your health situation. In our initial visit, she caught on to trending issues I'd never thought of before, including a potential genetic makeup that leaves me prone to certain problems with mood and energy level that are exacerbated by stress...and I've had a year of that! She ran a gamut of tests after explaining the purpose of each one, and uncovered a problem so critical it was a wonder I even had the energy to get out of bed in the morning. I am no less impressed with our follow-up discussions. She has referred to another provider for an area outside of her realm, and also recommended simple vitamin and supplement changes that will do me a world of good. At the same time, she's not that earth-crunchy guru that's going to mandate that that you live on purified air and chants...hers are moderate lifestyle changes for real people living in our everyday world. Dr. Julie doesn't take insurance, but that allows her to spend true quality time with the patients who sign on with her. I will say that, for the fees involved, I feel like it's been a very good choice for my healthcare dollars. I am finally getting some solid answers as to why I've felt HORRIBLE over just this last year, and I finally feel confident knowing someone's got my back while I take steps to get better. I think there are a lot of docs out there who dream of having a practice like Dr. Julie's--and she has made that dream a reality. When I think about how quickly Dr. Julie started "cracking the case", and all the co-pays and labs past that never quite addressed my issue, I realize that I have now SAVED time and money in the long run. What's more...I could have gotten REALLY sick were it not for Dr. Julie and her findings. She very well might have saved my future from being...well, not so bright. Thinking about calling for an appointment with Dr. Julie Reardon? I say go for it...you will NOT regret it, and you have everything to gain.

Dr. Ince is hands down one of the most compassionate, attentive, and effective doctors I've ever…read moreseen. I truly feel heard, supported, and cared for by her -- and that's rare, especially in ADHD care. I'm so grateful for her! That said, this review is three stars because of the front office staff. I've only had two phone interactions with the office since returning to care, and unfortunately, both were unnecessarily rude and condescending. The first was regarding a same day schedule change the office requested less than an hour before my appointment. When I couldn't accommodate the new time due to work, I was met with clear frustration and no flexibility. So I just made it work anyway. The second happened today: I had a virtual appointment this morning, and moments ago received a phone call demanding immediate payment -- not just for today's appointment, but also for one from a month ago that I hadn't even been notified about until just an hour earlier from my insurance. When I asked if I could pay through the portal, I was repeatedly pressured to pay over the phone instead, as if I was avoiding the bill. I have no issue paying my bill, and in fact, I paid it immediately after the call ended. But I was spoken to as if I had ignored multiple invoices, and the tone felt aggressive and was incredibly inappropriate. I understand that medical offices deal with difficult patients all the time. But kindness should be the standard, not the exception, especially when both phone calls I've had with your office staff have left a bad taste in my mouth. Thankfully, Dr. Ince makes it worth continuing care. But I'm genuinely relieved that my appointments are virtual, because based on how I've been treated, I have no desire to deal with this staff in person.

This was my first time visiting a primary care doctor, and I had a really disappointing experience…read more The front desk lady was extremely rude and had an attitude right from the start. I was on an important call with my doctor and politely asked for a moment, but she rushed me and said I had to fill out the form right that second or she would reschedule my appointment. It would've taken me two seconds--completely unreasonable and unprofessional. Definitely not a welcoming first impression. Wonder why they're not even a 3 star.

Excellent patient service. They listen, open to questions, I don't feel rushed. They are a great…read moreadvocate in dealing with insurance and pharmacy prescriptions. I love coming here, they know me. I've had a great experiences with Dr. Singal and Hanna-Rose Hix.

Did not take feedback seriously or educate me as a patient on my options accordingly. Moreover, the…read morebedside manner was poor and combative, but mostly odd that my feedback was brushed off. Would not recommend. Maybe she was having a bad day, but she made me feel bad and could not take criticism well. Deeply unsatisfied with what occurred, I will be changing my primary care physician. I've been going to her for years and it's concerning how many patients she's treated.

Doctor Ikbal is our family doctor. She's one of the best doctors I've met since I moved to the US…read more She's very experienced and professional, she listens to you and pays attention to every single detail. She was the first who detected my son's heart murmur. She also suggested that we change his diet. The results were amazing, my son has so much more energy, he's never tired now! My husband and I would definitely recommend Dr Ikbal to our friends and family!

Dr. Ikbal is shockingly misinformed about nutrition, pushing urban legends that were disproved…read moredecades ago. This is all the more astounding because nutrition was her undergraduate degree. She also doesn't appear to practice evidence-based medicine. After her asking me what I eat in a typical day, she asked, "Where do you get your protein?" (Ugh. The idea that protein is hard to come by is flatly wrong and severely outdated. As Dr. Nestle, chair of the NY University nutrition dept. said, *26* years ago "We never talk about protein anymore, because it's absolutely not an issue, even among children. If anything, we talk about the dangers of high-protein diets. Getting enough is simply a matter of getting enough calories." The DV/RDA is ~8% of calories from protein, while grains are ~13% protein, vegetables 23%, etc.) She then tried to tell me that I had to combine plants foods to get a complete protein. (That was an urban legend promoted by a popular 1971 book, whose author recanted ten years later. The USDA nutrient database shows that individual vegetables, grains, and beans have all essential amino acids, in higher amounts than what we need.) Finally, she said I should eat more fat. I asked if there were science to support the idea that an addition of fat to an otherwise healthy diet improves health outcomes. Her reply was like, "I've been a doctor for 20 years...." Meaning, no science. By the way, she asked why I chose her, and I said that one of her patients wrote in a review about how he was able to get off all his meds for Crohn's Disease. Dr. Ikbal replied that the patient took himself off the meds, it wasn't her doing. Anyway, after hearing so much misinformation in just a brief, limited interaction, I have to wonder what other misinformation Dr. Ikbal is operating on. If you want a physician who practices evidence-based medicine, you'll probably want to look elsewhere. UPDATE: After I left the above review, suddenly DOZENS of glowing 5-star reviews appeared within a few days, about 1/3 of which are from people not even in the Austin area, many not even in the same state, and many of whom have zero other reviews on Yelp. Yelp has understandably moved most of these to the "Reviews Not Recommended" section. Is Dr. Ikbal buying fake reviews? Draw your own conclusions.

Wonderful experience at BS&W Lakeway today. Was out of my mammogram in record time, and had the…read moreresults within 3 hours! Super experience. Thank you, Ann.

This is a great location. The office & building is very easy to find. The staff is very friendly…read moreand helpful.

One of the most attentive, knowledgeable, and supportive doctors I have ever met. It's an honor to…read morecall him my doctor.

I had a first-time annual physical visit with Dr. Scott Gaertner. During the visit, he asked me if…read moreI'm taking any medication. I told him "yes, I'm taking Claritin because I have seasonal allergy due to oak pollen". He asked me if I need any prescription. I said "it's fine, I've been like this for many years, and Claritin works for me." A couple of weeks later, I received a surprising bill of 3-digit amount. I called their billing department and office manager. They told me it's because I discussed my allergy issue with the doctor, and it's considered outside the annual physical. It makes absolutely no sense to me because I was literally answering the doctor's questions! He didn't diagnose anything, nor do I need any. I also checked the notes of my visit. It says something like patient is taking Claritin with minimal improvement and wants to discuss prescription options. This is a fraudulent statement. They literally lied for extra charges. I've been doing annual physical while having allergy issues for many years. I was never even able to imagine those decent people would do shady business like this. Totally beyond my understanding. Surprisingly ridiculous. I've spent hours calling their billing department, talking with my insurance company, filing appeals, and even consulting with lawyers. No matter what the outcome is, this is very very frustrating. My family and I will never go to Baylor Scott & White again. I will also advise all my friends to avoid Baylor Scott & White.

100% do not recommend this clinic. They seem to have gotten a little too big for their britches and…read moreforgotten the root of patient care. I have received multiple messages threatening to cancel my appointment if I didn't get my labs turned in before my appointment. I imagine part of the problem is I get my labs done elsewhere so they aren't getting side money from them. I finally called them out and said please refrain from threatening me - I am paying for my providers time and perhaps I may want to talk to my provider first before doing those labs. Got another message an hour later defending such threatening behavior and gloating over their wait list to which I didn't respond and just uploaded my labs though I did consider just cancelling the appointment but figured they'd charge me for it anyway so decided to use them one last time. A couple hours later - appointment cancelled. CLEARLY we have forgotten about treating the patient and not the numbers. Clearly we don't care about talking with a patient about their concerns - you can fully expect it is my way or the highway from this clinic. Or maybe they feel too incompetent to have the numbers last minute and need 2 days to plug them into the algorithm first so they have the answers going into the appointment? I can't think of any other reason they would need the numbers 2 days in advance. Most legit clinics won't even order labs til after the appointment - how else do you know what to order?!?! What if there is a specific symptom you need a specific lab for? Perhaps all the labs aren't really needed? Too bad - you're a number at Modern Thyroid and not a person. You're paying for the full panel whether you need it or not. Not sure but I will look forward to taking my business elsewhere to the MULTITUDE of other online HRT clinics that can be found simply by Googling 'Online HRT Clinic near me' and actually have a new appointment tomorrow with my new clinic.

We can help you with the Low, low cost of 24K. This is WOW. Just looking online-- Yes, she offers a…read moreslew of np, pa but almost everything is à la cart. Health services in this country is such a sick money grab. So the doctors that take insurance are usually NOT holistic practitioners, but the ones that do TAKE insurance offer you prescription drugs. so sad for those who can't afford proper healthcare with and without insurance. I did not get treated at this based on their website and information . I am sure they have some fantastic staff members. But you can definitely enrich the main doctor by giving her $24,000 for the VIP services.

i agree salazar has no bedside manner. she was not my regular but my regular doctor was not…read moreavailable. she took my blood pressure and it was low. she told me to start taking 1/2 of my heart meds. i am bigger and when my blood pressure is taken with a cuff, it requires a 'bigger" cuff to get a proper reading. she used a regular cuff. i went o my dentist shortly after our visit and my blood pressure was very high. it seems she does not know what she is doing taking me off meds i have been taking for 10 years. this was the first time i had visited with her. i will be looking for someone else.

There are so many doctors in this area. My advice: choose a different one. Find someone who is a…read morereal partner in your care and that you feel listens to you. You should not feel worse after seeing your doctor.