1. Total Patient Care

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    Brick, NJ

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    Total Patient Care

    2.7 (3 reviews)

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    9 months ago

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    Jersey Coast Family Medicine

    Jersey Coast Family Medicine

    3.0(2 reviews)
    0.2 mi

    Schedule with Krystal McTighe. She's so knowledgeable, kind, and thorough. She's done a world of…read moregood for me as my primary ever since I started going here in December of 2025. And if you've got cardio issues, a great cardiologist is literally the next door over and they work together. Not to mention they're attached to the hospital system with Epic and such, so you can communicate online if calling is too anxiety inducing.

    I visited this office ONE time and left in tears. I went to see a practicing doctor as my new…read moreprimary care and she was very nice. Later on in the appointment, a different doctor who I don't recall the name of entered the room. He was a complete jerk who talked down to me as if I was clinically insane. He drilled the importance of prescribing mind numbing pills to help "calm" my anxiety. I was visiting the office mainly for coughing, shortness of breath, and phlegm. The way he talked down to me caused the most intense anxiety attack I think I've ever had? He also then brought his own moral beliefs into the conversation. By the end of his 5 minute soapbox, I had completely forgot about the reason I was even there. I looked at my mother who was also slightly shaken by the experience and we tried to conclude the office visit as quickly as possible. I feel bad for the nice lady doctor I was there to see. However I completely believe that the condescending jerk of a doctor who talked to me like I was living incorrectly, should find a new occupation. DO NOT VISIT THIS OFFICE.

    Atlantic Coast Gastroenterology Associates

    Atlantic Coast Gastroenterology Associates

    2.0(28 reviews)
    0.2 mi

    Atlantic Coastal Gastro sent emails with the link to the patient portal, I filled out the forms…read moreweeks ago. Atlantic Coast Gastro called yesterday saying they didn't have my info and I HAD TO SUBMIT IT TODAY or my colonoscopy would be cancelled. Their emails only had a link to Allied Digestive Health patient portal. My info was all there. Called Atlantic Coast Gastro back to get this cleared up. Got voicemail. Called 4 times over the next few hours, left 4 messages (dialed a few different phone #s). Asked for a call back since ASAP they're threatening to cancel my proceedure. NO CALL BACK. Left work 1 1/2 hrs early to get to the Jackson office before they close at 4. Got there at 3:30 - office is closed (Hours of operation not updated online). Drove to the Brick office and filled out a form with everything already on the patient portal. I was literally shaking with anger, I'd been anxiously trying to get this cleared up for HOURS. Maybe whoever called me from Atlantic Coast Gastro didn't know how to access Allied Digestive patient portal? First day on the job? God knows. LITERALLY GOT A CALL BACK AS I WAS TYPING THIS - because i left a long angry voicemail this morning. Still livid at yesterday's experience, will have to reconsider using this office for next proceedure.

    I can never get through to the office by phone, and when I leave messages, they're rarely returned…read more Wait times in the office are excessive, and it's very difficult to secure an appointment, especially when something urgent comes up. The staff and providers are not proactive; I have to follow up through the portal just to be sent for routine bloodwork, and ongoing monitoring isn't done unless I reach out myself, even though I'm on a biologic that requires regular checks every few months. I've been a patient here for over 20 years, but after my recent experience with a stool sample, I'm seriously considering switching providers. I completed a home stool test that was picked up by FedEx and sent to Allied Digestive Health's lab. After waiting nearly two weeks, and making multiple calls and portal messages, I was finally told today that the sample couldn't be processed, which seems like it was lost. No one has acknowledged the time this has cost me or the fact that I'm still not feeling well. Based on this experience, I would strongly recommend looking into a more reliable and responsive gastroenterology practice.

    Coastal Urology Associates

    Coastal Urology Associates

    1.6(15 reviews)
    0.1 mi

    How many bad reviews does this practice need to receive of their staff before the staff is educated…read moreand trained in dealing with patients? Dr. Fam is my husband s physician at this practice. He is wonderful.Professional and caring and quiet expertise in this field. He also listens to his patients. It is a shame that patients are turning away because of the office front desk staff. They never identify themself when answering the phone. They hang up on you .No phone skills. Hardly any knowledge of an urology office practice.Rude and condescending when questioned in any way. Barbara

    Its no surprise that the reviews of this office staff are so bad, but its clear that they dont…read morecare. The staff are rude, don't speak professionally, and are completely incompetent when it comes to doing their job. If you expect them to verify your insurance correctly, forget it. If you expect them to really dive into it and listen to correct the problem, they will laugh at you. Worse, they double down on being wrong and blame you when you get frustrated. The really sad part is review after review says the same thing, but the doctors and practice owners dont seem to care. Denise is laughable, abusive, and dishonest, and the rest of the staff shows their displeasure with their job and salary in how they treat their customers. I cannot possibly advise people enough to stay away. As I look at Carolyn's review from June 23rd, I went through the SAME EXACT thing. I had a stent in from a stone and they refused to do follow up from an emergency surgery. They also said they do not take my insurance, but they lied and said they dont. LIke Carolyn, they didnt want to deal with third party billing. Funny how multiple people keep having the same experience but the patients are the problem. I'm not done dealing with this situation as Aetna, my carrier, will be getting a full complaint that this provider is refusing to accept their insurance despite their agreement. I'm also going to the proper people about the harassment and abuse.

    Total Patient Care - familydr - Updated September 2026

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