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    Total Property Management Services

    1.8 (35 reviews)
    Closed 8:30 am - 5:00 pm

    Services - Total Property Management Services

    Property management

    Buyer's agent

    Listing agent

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    This is how Total Property Management takes care of their clients. TERRIBLE!
    Diane H.

    Absolutely the WORST! They DO NOT fix critical things that can devalue your community and affect the value of your home!!! The landscape at my communities entry has been dead for almost AN ENTIRE YEAR. I have been asking what their plan is for 6 months. Guess what? They have NO PLAN!! Except to raise your HOA FEE 25% for 2019.

    Community pathway to park
    Rachael V.

    Absolutely horrible property management company. They fail to uphold their end of the CC&Rs, with broken common area fences for well over a year now, an unmaintained community park and play structure (also common area), and grass that is over 4 feet tall at the entrance and park (both community areas). They now make 2-3 site visits per month and nitpick the tiniest things for residents who maintain their homes well, yet other homes have missing shingles on their roofs, weeds growing taller than their fences into others' yards, have collapsed fences, and rotting wood on their homes. When questioned about upholding their end of the CC&Rs, they state they don't have the funds to do so. I'm sorry--where do all of our dues go then? This company focuses on things that aren't actual problems and avoids the real problems at hand. They hide behind their phones and computers and refuse to take accountability. They were witnessed performing site visits and taking photos of nearly every home on the street while on a state-ordered lockdown due to COVID-19, during a time of hardship for many, and when they were considered non-essential business by the governor. They then lied about the purpose of those photos being taken, saying they were looking for safety hazards. I'm still unsure how small weeds in nearly every lot after a week of rain are a safety hazard. They are incredibly difficult to deal with and are rude to residents of the community. If you are a renter and pay the dues, they will refuse to speak with you. They are a company built on double standards and bullying. They are the most unethical, unprofessional, and incompetent property management company I've ever encountered. Steer clear of Total Property Management Services, Inc.!!

    No supporting evidence or mention of specific board members.

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    2 years ago

    I recently rented from them, Carla was amazing. We had a wonderful stay. Our house was super clean and in mint condition. Thank you!

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    3 months ago

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    Marceena P.

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    1 year ago

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    2 years ago

    I've been using them for 10 years give or take...there fast and reliable and take care of everything

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    5 years ago

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    7 years ago

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    Marceena P.

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    8 years ago

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    5 years ago

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    Marceena P.

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    6 years ago

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    4 years ago

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    Marceena P.

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    6 years ago

    Marceena and her team are amazing to work with, I would definitely recommend them to anyone looking for a property manager!

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    7 years ago

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    Marceena P.

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    8 years ago

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    Marceena P.

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    5 years ago

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    Marceena P.

    Thank you so much!!

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    7 years ago

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    6 years ago

    Horrible! Morgan is very unprofessional. This company will put your HOA in a deficit real fast!

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    Marceena P.

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    7 years ago

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    Marceena P.

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    7 years ago

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    Marceena P.

    Thank you for your feedback Marshall. We appreciate you!

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    9 years ago

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    Review Highlights - Total Property Management Services

    Total Property Management has done an outstanding job on behalf of our HOA.

    Mentioned in 2 reviews

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    Amoriss PNW

    Amoriss PNW

    (10 reviews)

    The good news is that they are a real company. The bad news is that they have been terrible so far…read more The whole process was really weird, to see the home we had to do an open house with others and there was so many people it was hard to really look at details. Our problem was that we assumed that since it was in a nice town and at the top of the price point for the market, it would be kept to a nice standard but that was not the case. The entire home has extreme issues. The listing and pre lease documents we signed said landscaping was included but then they changed it at lease signing and when we complained the only thing they offered was $25 off or they would let us out of the lease. We had to provide the washer and dryer which okay fine but then the microwave and fridge were both over 20 years old and had damage. The microwave was physically falling apart and the fridge is broken and smells horrible. The maintence man left the fridge off and overlooked so many issues in the home. I was able to get the 20+ year old fridge and microwave replaced after having to have a hostile phone call with Jodie where I started crying out of frustration over how we've been treated. We moved in May 9th and are still waiting on the fridge to be delivered as the wrong one was ordered originally. I really have no confidence in the maintence staff as he used the wrong color of touch up paint and then just put on the move in paperwork "mismatched paint" instead of fixing it. The kitchen cabinets are all falling off and were fixed with wood glue. There's a major crack in the toilet bowl upstairs. We can't use our garage door remotes because they're corroded even tho the maintence man again said they were working. The place was left filthy and we alerted them to it before we moved in but they didn't call the cleaners until after we moved in and had to clean ourselves. We were given one mail key and it fell off of the loose keychain and now we're being told that they don't have the other key and our only option is pay their locksmith to rekey but it's scary that the second key is floating out there. We also had to provide them a copy of our house key as they didn't have one. They have been extremely unorganized and it has been very clear that they do not care about their customers. We have been very understanding when we shouldn't have had to be and they just keep treating us terribly. It was our dream to move into a home in the suburbs but Amoriss PNW has made this whole experience terrible. It was our hope to stay in the rental for a couple of years but with how they've been treating us I can only assume they will make a renewal very hard

    I rented a single-family home in Puyallup through Steady Property Management for 2 years. I can say…read morethat they were fine as a rental property management and things went smoothly for the 2 years, BUT I will also tell you that they will nickle and dime you into bankruptcy when you move out. Yes, we had a family with small children so some of the charges were legit, but I have moved out of a few homes before and felt confident that we were leaving this home in nearly the same condition as when we moved in. Like I said, some charges were justified, but the ones that upset me for example were I missed 3 light bulbs that needed to replaced=$90, I hosed down the front patio and front of the house, I thought it looked fine, but apparently they needed to power wash it, so I was charged for that, I was given a yard that had been beat up by the previous owner's dogs (no sprinkler system), and they charged me a few hundred dollars to upgrade the yard and add sprinkler system, their handyman had extreme charges for very small jobs, like 'touch-up paint', I could not believe they charged me over $3000 in total for very minimal things and some of the charges I felt were just part of regular maintenance to a home, not things the renter should be charged for. I could go on and on, but the bottom line is they will upgrade their homes on your expense, so be prepared when you move out!

    Sensible Home Management

    Sensible Home Management

    (7 reviews)

    Sensible Home Management made being a rental Tenant a very easy and enjoyable…read moreexperience/interaction of finding a place to live and helping me out! Other property management companies I have dealt with in the past were usually impersonal or difficult to work with. I had a situation that made some last minute difficulties with changing my lease and they worked with me quickly and comfortably, taking a lot of the worry off my shoulders. The property was nice but with all homes a few things break/need attention. They were very quick and responsive with getting the problems fixed. If I was moving to an area they serviced again, I would have taken the time to lease one of their properties, and would hope to have them manage a rental property. Highly recommended from either tenant or property management perspective!

    As an adult who has lived in rental properties my entire adult life, this property management…read morecompany is the least responsive I've ever had to work with. You better hope you don't need to place a work order to have something fixed, because only once has that worked out well for us. When we moved in, the agent who showed us the house took over 200 pics documenting everything, so we felt pretty good. We'd noticed the porch light didn't work, but we said it wasn't a priority and it was honestly months until we put in a work order for it. The glass part of the light fixture that goes over the bulb was cracked and broken, but with a google image search I was able to identify the fixture was a basic porch light from Home Depot, which is less than a mile from our home. We just didn't own a ladder at the time to replace it ourselves, so when the bulb went out we thought it'd be easier to put in a work order and have them replace the broken glass fixture and the bulb at the same time by a handy person who would also have a ladder. No, after a week someone came out and removed the broken light fixture, and replaced the bulb, but they never installed a new light fixture. On top of that, they followed up with an accusatory email to us asking us how WE broke it? It was always broken...we can't even reach the damn thing. Same kind of story with the stove. We noticed when baking the oven will flash an F2 code. We looked it up and it seems to be an issue with a temperature sensor. Given this is a gas stove, we're not sure how serious that could be. We put in a work order on 9/22/25 and still have yet to receive so much as an acknowledgment of the service request. They want us to sign a lease renewal and pay more money in rent. For what? The service from this company is abismal. They're not even pretending to care - they just want our money. For inspections, they just email it all to you with a deadline despite the fact that it's literally their job. So you get to go do your job all day and then come home and run around your house taking pics of every space and documenting everything for them so they continue to get paid for doing nothing. It's literally their job - not yours! This is the laziest property management I've ever known.

    Vista Property Management

    Vista Property Management

    (48 reviews)

    1-Star Review (If I Could Give Zero, I Would)…read more If I could give zero stars, I absolutely would. I wish I had read the countless negative reviews before ever engaging with Vista Property. I was misled about the $250 administrative fee and was later told it was non-refundable, even though when I took the money order to their office the agent Olivia who stated to me that if it doesn't work out I would get my money order back. She added the reason for the money order not written out is for a smooth return if needed. When I asked for my money back--because proceeding with the lease no longer made financial sense--staff refused to return it and tried to hold me financially hostage. What made this experience far worse was the unprofessional and racially charged behavior I encountered. The office manager Lori made a micro-aggressive comment implying that because I am Black, I needed to "come respectful"--as if my race predetermined my behavior or justified calling the police. Because of that comment, I brought law enforcement with me to deliver my written request for a refund, for my own protection. The owner's behavior was even more alarming. When the officers accompanied me, he acted as if they belonged to him--scolding them, pointing in my face, refusing to speak with any professionalism, and ordering the police to remove me after I calmly explained the racial remark I experienced. Even after leaving the office, the officers continued to circulate the area, clearly influenced by the false narrative that I was somehow a threat--simply because I was a Black woman advocating for myself. I returned only to use the restroom and locate my payment receipt. This was a horrific, degrading, and discriminatory experience from start to finish. The lack of transparency, the refusal to return my money, the racial hostility, and the unprofessional conduct are all deeply concerning. I will be reporting Vista Property to the Better Business Bureau, filing a small claims lawsuit, and documenting this incident wherever possible so others don't go through what I experienced.

    If you get Rita good luck!!,HORRIBLE customer service, very nonchalant..Office staff won't forward…read moreyou the GM after several requests...

    Total Property Management Services - realestatesvcs - Updated June 2026

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