I will start my review by saying that we feel like we got a great final product in our master suite…read morehome addition, and we are so pleased and thankful for this. All the workers we dealt with were pleasant and relatively competent. The reason I would not recommend Coastal Contracting is primarily due to the lack of follow through with their one year warranty on materials. Our addition has been completed for about 9 months at this point, and we have had 3 distinct issues come up. Twice the HVAC has failed, and once the shower plumbing was malfunctioning. The first time the HVAC failed was right before the ice storm of early 2026, and we called the installing company to arrange service. They came out promptly and fixed the HVAC (faulty part, but we now had heat!) but we were told that we had to pay out of pocket for repairs since we did not first contact Coastal in writing. Ok. It then failed a second time right before the heat wave of July 4th weekend, so we contacted Coastal. We did get a personal email back after business hours saying that they would contact us after the weekend, which after 2 business days we have not heard from them. Again we did some repairs on our own. The plumbing issue happened between the two HVAC issues, so I was wise to submit my request for service in writing and followed up with a phone call, during which I was assured I would hear back...which I never did. It is just disappointing. Also disappointing were the many mis-ordered parts and vanity that delayed our project, the cut corners that we had to be vigilant about inspecting, and the surprise few thousand dollar increase in fee for a plumbing issue they did not see when they were quoting us. They admitted they didn't look under the house as they should have (I thought we were paying for their expertise?), but assured us that we could be happy that we were still getting a good deal. Maybe these hiccups and lack of communication after they get their check are all normal on a project of this size-I don't have any other point of comparison.

I am so grateful for Kwan and her crew at Coastal Contracting. I hired them for a siding job where…read morethey replaced the siding to my whole house. They were very professional and thorough. Very pleased with the look and quality of the job. The great thing is that Coastal stands behind their service and even came back to look after a minor detail afterwards. In other words, they don't just run away once the job is finished. They actually care about doing it right. In addition, Kwan came to the rescue when one of my neighbors reported that water was "gushing" out of backyard due to a hose that had been left on for weeks. Soooo grateful that they went immediately to investigate the problem and stopped it before it became a disaster. As a busy realtor, I've referred a lot of business to Coastal because I know they'll be competitive and do a great job.

Derick with Robinson's plumbing services was amazing , very professional, friendly and great work…read moreethic highly recommend him and this company for any of your plumbing needs!

On a weekend, a toilet backed up, and they had a plumber, Paul, arrive in an hour. The repair was…read morecomplicated, but he fixed the problem. He was very personable and professional. He also took care to not damage anything and cleaned up thoroughly before leaving.

While I wasn't completely satisfied with the initial fence installation, what happened next is why…read moreI'm leaving this review. The owner personally called me, acknowledged the issues, and had the entire fence torn down and rebuilt at no additional cost. Anyone familiar with construction knows that not every project manager or crew performs at the same level. What truly matters is how a company responds when they discover something wasn't done right. Hercules Fence didn't make excuses. They took full responsibility and went above and beyond to make it right, exceeding every expectation I had. That level of integrity and customer service is hard to find these days. I would absolutely recommend Hercules Fence.

Updated - After sharing the pictures and photos with the team at Hercules they could see the…read moreproblem that I was concerned about. They have agreed to reverse the attorney fees and are using this moment to train their sales team / installation team on how to address this issue further.

Matt was an amazing person. He advised and guided us thru on what will go with our kitchen…read moreconsidering the floor and cabinet color. He was very responsive on my queries and finished the work as discussed and on time. I would certainly recommend Matt from Quality Remodeling. Thanks for all the hard work Matt! Appreciate it.

The contractor Matt left us with an incomplete job. He quoted us a price for a bathroom pantry…read moregoing from floor to ceiling. He personally did the measurements himself at our home with a rendering of that in the proposal. He made a mistake by putting inaccurate cabinet measurements in the proposal. When we asked him to complete the job and make the cabinet go all the way to ceiling like he meadured he said he had to charge us more. He is also deceptive. Hard to get a hold of but said he called and left voicemail. But I had no voicemail or calls in my call log when he was telling me he called. I've worked with many contractors. I never have been ripped off until this company. Huge headache. Terrible business person.

I want to update my review concerning Smallwood Renovation, Keith the owner of Smallwood Renovation…read morecalled me yesterday after viewing my concerns about his lack of response on Yelp. Keith could not have been nicer and was very apologetic with their delayed response to a few issues we had concerning the deck they had built for us. He immediately requested that a crew would be out this morning to address everything and the crew showed up and corrected everything and then some. Sometimes customer service is lacking in this country right now, but not with Smallwood Renovation if it isn't right they will do everything in their power to make it right. Thank you Keith and the crew at Smallwood Renovation!

I chose this company based on their online reviews, but after my experience, I seriously question…read morehow accurate those reviews are. From the beginning, I made it very clear that I wanted 100% communication and no misunderstandings. The salesperson assured me the entire project (windows, gutters, shutters, etc.) would take about 2-3 months. I was aware I was paying above average, but I trusted their reputation. That turned out to be a mistake. The problems started right away. I assumed measurements were taken during the initial visit, but they weren't. I had to take time off work for another appointment, and the person they sent was in and out in about 20 minutes. After that, communication completely broke down. I had to repeatedly call just to get updates. Months went by with no clear timeline for installation. Every time I spoke to someone, I got a different answer. The office staff seemed completely disorganized, and emails were confusing or contradicted each other. Eventually, I spoke with managers, and even they admitted there were mistakes and miscommunication. But nothing was actually resolved. When installation finally happened, it was poorly handled. They sent only one person to install gutters, which was inefficient and unprofessional. To make matters worse, they somehow retained my payment information and charged me without my authorization, which is extremely concerning. At one point, a manager apologized but then started mentioning that if I canceled, I could be legally responsible. That is when I completely lost confidence. It felt more like a threat than an attempt to resolve the situation--especially considering they had not fulfilled their obligations despite receiving a large deposit. They later came out to take pictures and "check" the work, but it felt like they were trying to protect themselves rather than fix the issues. I have lost an unbelievable amount of time dealing with this--taking off work, making calls, and sending emails. To this day, I still have an issue with one of the windows. I reached out again and received a response that made no sense, and I still have no real answer. Also, their "lifetime warranty" is not even through them--it's through a third party, which was never clearly explained upfront. Overall, this has been an exhausting and frustrating experience. I strongly recommend being very cautious before choosing this company and considering other options. Look for the response towards any complaints they're completely generic. They don't even give at least any kind of explanation as to why of things occurred. I would take my business elsewhere. You're gonna get robbed. They're charge you an astronomical price for something that anybody else could've done much cheaper.

My experience with this company has been beyond disappointing. The lack of professionalism,…read morecommunication, and accountability has been staggering. What should have been a straightforward process turned into a frustrating and unnecessary ordeal. I have been more than patient, but there comes a point where excuses no longer matter and results do. Unfortunately, this company consistently failed to meet even the most basic expectations. I would never, under any circumstances, recommend this company to anyone other than my worst enemies. If you're considering doing business with them, I strongly suggest looking elsewhere and saving yourself the time, money, and aggravation that I experienced. Consider this an honest warning from someone who has seen firsthand how they operate. But call up there and speak to customer service and tell them you have a problem at the store. Do you know what they say? Oh I'm sorry I don't know how to deal with that cause no one ever complains. What a joke.

We were shopping for a pool fence; got 3 estimates and decided to go with Fence Scapes LLC. No…read moreregrets whatsoever! These guys showed up on time, worked hard the entire day and did an awesome job!! Would highly recommend!!

In December of 2022, my husband and I purchased our first home. It was owned and renovated by…read morePrince Flooring, LLC, located at 10392 Colonial Estates Lane in Glen Allen. About one year later, we were shocked to find rain water (ground water) flooding into our basement living space (the master bedroom, bathroom, and den are in the basement of our home). We were in shock but got some shop vacs out and thought it was a fluke. Well, it wasn't. It has happened several more times and we recently pulled up the laminate flooring to see what was going on. Under the flooring, we found there was a sewer drain that was blocked, as well as multiple holes in the foundation. You can see straight down to the dirt. The flooring was simply laid over top of these holes, with no remedy. We are looking at tens of thousands of dollars in damage and our insurance company will not cover a cent, since it is foundation related and also ground water related. Upon searching the city of Richmond's online portal, I found several permits and inspections related to our home, but the most recent was completed in 2011. The work done on this house before we purchased was done in 2022, leading me to believe that no permits were filed by this contractor. A quick Google search informed me that permits are required for ALL renovation projects in Richmond. We do not have a lot of money, we are living paycheck to paycheck as many Americans are right now. I work two jobs and take care of our three children while my husband works 60+ hours a week. We were so happy to purchase our first home together and now we are utterly devastated. We are without money for a lawyer, without money for repairs, and without much hope.

We were in the midst of a kitchen renovation using WK Property Solutions when they suddenly e…read moremailed us quitting the job, leaving us with a 1/4 finished kitchen and a huge mess, not to mention they owed us a huge chunk of change as we didn't receive the products we had paid for and they stole our sink. Prince came in and not only finished the job, but fixed all of the mistakes made by WK Property Solutions. Cabinets (3) were installed incorrectly and one cabinet was ordered too short so they managed to scavenge material to fill in the gap. They fixed the floor (WK Property Solutions could not figure out how to match flooring so they left the gaps open along with an open sewer pipe with paper towels in it.) It was not a problem for Prince! We were shorted on backsplash tiles as well as moldings so Prince went above and beyond to secure the products (more expense to us over and above their fee to complete the job.) Their team work as a TEAM and in 7 days the project was finished. WK Property Solutions refused to answer e mails, calls or texts regarding repayment for good already supposedly purchased as well as labor costs which were never fulfilled. We had to track down the owner or Prince after the project was finished to pay them for the most excellent and expedient work that they did for us, really saving the day! I would not hesitate to use them for any household project in the future. They are honest, hard working, reliable, courteous and precise. They take pride in their work, which is rare these days. Can't thank Hector and the gang enough for finishing up someone else's mess.

Retex replaced our roof and matched a previous quote received from another company! They did a…read moregreat job of following up and communication. Would recommend to a neighbor.

Very satisfied with the roof repair work completed on schedule by Retex on 8/20/2026. Matt worked…read morefor about three hours on our roof in direct sunlight/103 "feels like" degrees. From the initial estimate though completion the project was managed by Retex in a highly professional manner. On 8/21 we received numerous photos from Retex documenting the work completed the previous day. Thanks for a job well done...HIGHLY RECOMMENDED!!