Great experience with Javier. Excellent customer service. Explained everything we needed to know…read moreand answered all our questions. Would absolutely recommend this company for your security camera needs.

I had met James several years ago when I was obtaining bids for a camera system at our church. I…read morewas impressed with his knowledge on recommending a hard wired system compared to a wireless system which most other vendors tried to sell us. We were so happy with our service from ATI we didn't hesitate to call James back to upgrade our alarm system which was a hodgepodge of various old systems. Again James figured out what we needed and offered us a reasonable quote. When I decided to put in a camera system at my house and updated my alarm system, I didn't hesitate to call James back. His tech Javier was extremely knowledgeable and office manager Maria scheduled me promptly. I have already recommended him for a family member. Excellent customer service, thank you James, Javier and Maria

purchased camera system a month ago. After making a appointment, the camera system was installed…read morePERFECTLY. The service was very fast and affordable. cameras are clear, solid quality..

My experience with Video Pro Security / Anan Security has been frustrating. First of all, the…read moresoftware seems to have bugs/ issues where the screen goes in and out all the time. I have gotten so tired of calling them regarding this issue. Second of all, I always have to leave a message for a technician to call back. They do not appear to have technicians in house where they can address customers concerns right away. Third of all, the technical service hours are from 9-5 Monday-Friday only. If you have home CCTV problem, this service hours is not friendly to people who works. A true customer oriented company, they would incorporate time zones and before and after work hours to accommodate their customers. Finally, to top off the customer service, the Customer Service Representative, she would argue with you, to no end!!!

Before I tell you what happened, just know that Ken is not responsible, honest or good at his job…read more Over a year ago, we started out strong with Ken. We needed some updating to our security cameras and we wanted the "Ring" system for our front door. He did a good job and we had him go do our vacation home, again we were happy. We were about to start a gut job on our new home, that was built in 1959 and was 5000 sq ft. We wanted a state of the art smart home. Ken spoke well, sounded like he understood what we wanted and how to go about to make it happen, but that was a pipe dream. Ken was rarely on time, even if he showed up. His employee/partner/coworker? Taylor would show up often in his place and in all honesty we preferred him. Ken would often tell you your item will be here Friday, then Friday would roll around and you wouldn't hear from him. When he finally called you back, he would tell you, he NEVER said Friday. Now repeat this same conversation over and over again, especially when it came to all the Lutron equipment. He also never accepted responsibility for any mistakes. One time no one could get a hold of him for 3 days, even Taylor couldn't reach him. Turns out he went on a fishing trip, turned his back on his business responsibilities. He did however, bring us some very fresh tuna. He installed our Lutron automatic shades in our kitchen. One of them was reverse, he showed it to us immediately and told us that Lutron had manufactured it incorrectly and that he would get a replacement and install it with the last two shades we had been waiting for since October 10th. He told us that Lutron was taking too long, so I finally called Lutron to find out what the hold up was, they had NO order from him. He has to order through a distributor, who orders if from luton, etc. I asked for invoice numbers and which company he used so I could follow up with Lutron, he created an EXCEL spreadsheet on his computer and sent it to me. Guess he didn't want me to see the actual invoice on there. I can understand why, because when he quoted us for the Lutron light switches, we felt they were very expensive, so we had our electrician ask his Lutron distributor for prices. Ken had inflated EACH switch by 300%, think about that for a moment, 300% and we needed 50 switches. We told him to order the shades and that we would take care of the switches. At this point we still wanted him to finish the AV items in the house. Not only was he trying to milk us with the Lutron equipment, he didn't know anything about it. He didn't tell us that some light bulbs won't work with the RA2 system we were installing. So the first 150 bulbs we bought we couldn't even use. Of course, this wasn't his fault. The Lutron shade in the kitchen, turns out it wasn't badly manufactured, he installed it incorrectly and his assistant Taylor was able to repair it in just a few minutes and by talking to Lutron on the phone. Ken REFUSED to do this, and kept insisting to the end that we needed a new one (it's working just fine now). Then one of our receivers was blown out, it turns out he attached too many items to it. FINALLY, the last 2 shades we had been waiting for came in. Taylor came to install them, Ken had ordered them incorrectly, COMPLETELY incorrect dimensions.. Of course, it wasn't his fault again. My husband told him to bring us the correct shades and that we were finished, we didn't want him working on the house any longer. He waited 3 days, then sent my husband a note saying that he quits, he won't be able to work with us any longer, because we screamed at him (this is true) and this was not his fault. He blames us, I won't even bother with the absolutely ridiculous reasons he gave. The point to all of this is that Ken is not professional. We really didn't know how far off the mark he was until we hired a new company to come fix all the mistakes he's made and give us the system we had wanted from the beginning. The difference is HUGE, this company is always on time, everything is in writing, we have actual invoices and they keep in constant communication. Turns out Ken talked a big game, but really should have stayed on the bench. He also refuses to refund us for the incorrect shades or order the correct ones at his expense. He just walked away. No we won't be using this company again, we will never recommend him to anyone.

Missed first appointment - no show. Came out, took…read moremeasurements... few weeks went by. Sent the installer to again look over location... more weeks go by. Get a message that they are ready to install!! I ask for the estimate. Estimate is a very big, lump sum number with no breakdown. I ask for clarification on what is included in this huge lump sum (There had been talk of just TV install with 50' HDMI run and talk of an additional run of HDMI to 2 other locations] I get a response the tells me what the TV hanging costs and what the electrical move costs but still no breakdown of the $1600 labor. However, he indicates in a response that I am welcome to take part in the install, learn something and reduce overall hourly charges. He also states that with the main install and no additional runs he thinks the total number of hours will be reduced significantly. When I reply and tell him that I will take him up on pitching in I get a cryptic response telling me that he won't take responsibility for someone's half done job.... blah blah rant... then he tells me they are declining the job! June 10 - July 28 LOST, 2 actual in home meetings, 1 actual missed appointment.

Nick knows how to do business; quickly gets back to you, very sensitive to your needs and he makes…read moretech changes and upgrades painless. Very knowledgable in multiple fields, and if it's a software issue he can sometimes work remotely and trouble shoot instantly. Worth having him on retainer... stop googling DIY tech fix tutorials, just let Nick handle it so you can get back to life.

I don't often take the time to write a review but in this case it is absolutely necessary. Nick…read moreis so beyond anyone else I've ever had help me with I.T. issues. He is incredibly knowledgeable, patient and explains things in a way I can understand. He is punctual and respectful of our time. No matter what the issue is, he figures out a way to solve it. Amazing. If there were more than 5 stars I would give it.

I called a few installers in the area before finally went with David. He showed up few days later…read morefor a quick pre-install walkthrough to have better understanding of the layouts and shared a few tips on the where the cameras should be installed to have the best coverages. On install day David and his crew showed up on time and completed the install in a few hours. He also helped me set up the recorder before he left and followed up a few days later to see if everything is working. I highly recommend David @ CCTVMicro for your next security camera install.

CCTV Micro came and assessed our home and worked through issues we had with running additional…read morecable to add cameras. David suggested POE extenders to avoid running extra cable that would be more than likely exposed on the exterior. He solved issues relating to IP conflicts and was quick to fix some of the cameras that did not work due to these conflicts in my Lorex system. I appreciate David's willingness to come out and install our cameras and troubleshoot the IP conflict issues.

It's my great pleasure to recommend Ditech Sol for computer repairs and installations. Over a year…read moreago they wired my dental office for digital x rays. They came highly recommended from several of my buddies who they had done the same thing in their offices. OK now to let you know that they not only had the best bid by far/they offered a fabulous warranty period. Any I time that I've called for help, the call has been returned either by the owner or one of the incredible techs. These guys wind up being a family friend or an uncle in the business. In addition to my office they have helped me with my personal computer stuff. No time wasters or head scratchers here. Small enough to care and smart enough to solve your tech problems or situations. They have my permission to offer my ph. Number for a reference. Call them for an estimate or to solve your situation quickly w no BS. THEY WALK THE WALK...... PS I'm not a relative just a very happy client. Ask for Jorge D. Firestone dds

What was my service like.... awesome…read more It all started with me seeking help with setting up my Ring device and understanding how all this stuff works. I tried to do it myself and I got frustrated with the process. The company was on time to the appointment, friendly, knowledgeable, patient, and quick. After watching them setup the equipment there was no way I could have done this on my own! In addition, I asked for a crash course on how to operate the Ring app on my cell and how to change the ring tones. So I say YES it was worth every penny I spent because I was seconds from trashing the Ring and purchasing a wireless door-bell. Thank you for your excellent service and may God continue to increase in your business! Especially, during the Pandemic we all are faced with. Gennie

Raul and Ana are awesome. Their customer service is great and their work is impeccable. They love…read morewhat they do and it shows.

Sergio was attentive, quick to respond and quick to send me the estimate along with keeping me…read moreinformed on everything he was doing and why. I highly recommend this business, my place is now secure with quality cameras that won't stop recording at random times like other brands I've used in the past.

I was having trouble with my security camera system and Sergio patiently troubleshooted, trying…read moreevery alternative to rule out potential issues. He was very professional and kind, explaining to me each step of the way what he was testing and what to expect if everything was working normally. This is by far the best camera system I've owned and even when compared to my other friends' camera systems, Sergio's system is leaps and bounds better. I have been and will continue recommending Sergio to my friends and family.