Spent 1.5hrs in the office then 30min waiting to pay. Bill was $300+ out of pocket (and I have VERY good insurance). Then was promptly told they would not provide me my contact prescription unless I order from them. This borders on fraud and I am now contacting my attorney. DO NOT GO HERE!! read more

Dr Penza was totally life changing. The optometry shop is absolute garbage. Maybe 2 stars average? * I saw Dr. Penza a few years ago and got prescribed prism lenses. They truly changed my life and I'm very grateful. * Every time I interact with the office, I have a different negative experience. Broken glasses, refusal to help, telling me to my face that their expensive glasses were more durable while I held my broken glasses in my hand, glasses broke AGAIN, no system for getting urgent repairs made, scammy policies about deposits, confusing information about insurance, no secure way of providing personal information. Condescending attitude. The manager in particular is the absolute worst. read more

I can't speak to the quality of care. But while debating whether to make an appointment with this practice, I discovered they partnered with private equity starting in 2021. This may explain some of the one star Yelp reviews. In any case, generally I've noted that practices of all types that are associated with private equity tend to overprescribe. read more

I've been going to City Optometry for about 5 years. Dr. Marioka and Dr. Penza are great, as many reviewers have said, no issues there in that department. Not sure what it is but the folks at the front desk aren't usually the most fun to talk to but certainly not unprofessional. Front facing customer roles are usually trained to be a bit more on the chipper side. The optometrist assistants have a calm demeanor. The Eyewear Specialists are usually professional and helpful. Charles was a blast and guided me to choosing the right lenses for my sunglasses. read more

Need to be buzzed in before entering this place. The Receptionist clearly didn't want me in there, as I buzzed in 2 times to no avail. After the 3rd try she finally let me in. All I wanted to do was get my prescription sunglasses fixed as I dropped them and my lens popped out. She didn't even say a simple hello. Told her my situation and all she could say is to "wait for the Doctor" and she didn't even know when the Doctor would be available. I ended up leaving, as I didn't want to be wasting time. Awful customer service at this place. Thank God for YouTube as they saved me time and money on how to fix my own sunglasses. read more

I will echo what many of the other 1 star commenters have to say. The main thing I will highlight is that I am 9 months out from my last appointment and I'm still receiving invoices with no detail or EOB, which I learned you have to request. I've never experienced this type of lag time or lack of information from a doctor's office before. Pretty disappointing. read more

I don't write gratuitously negative reviews. I went in to Total Vision on a browsing basis, and to enquire how much an eye exam would be - what to expect to pay roughly for lenses. Once I was buzzed in, the sales associate continued with her conversation with the other staff member, (it sounded as though the latter was having a clerical problem or some such). Finally, she told me she'd be with me in a minute. In my response to being told an eye exam would be $260 (if I recall correctly), I told her I thought it was very expensive. she 'assured' me a couple of times that it would be 'comprehensive' - as though the lack of an 'incomprehensive' exam might be persuasive. She asked if I had insurance. When I replied no, she asked me if I had Medicare (I'm a senior). I told her Medicare doesn't cover a (routine) eye exam - she insisted it did. It felt like an attempt at a would-be negotiating tactic from a already questionable premise. She then incongruously went on to describe the colors of a Medicare card to me - as though establishing some 'credibility'. I won't be back. read more

This place is terrible for service. Don't get me wrong, the doctors here have been amazing. But the front office staff is a joke. When my glasses arrived and I went to go in to pick them up, Alejandro was the one who dispensed my glasses. I don't know what was going on with him that day, but he seemed like he didn't really even care whether or not the glasses actually fit on my face, whether or not the prescription was OK and was I seeing OK. I was literally in and out in five minutes with maybe five words or less even said to me about the glasses or even checking to make sure that they were OK and that they were comfortable. The doctor had told me that I needed to come back in a month for a follow up. But when speaking with Alejandro during my glasses dispensing, he told me that I didn't need to come back for that appointment and never set it. I have had some issues with my glasses and the prescription since I got them. I called into the office to tell them that I've been having issues two days after I got the glasses. And, in so many words, they basically forced me to continue to wear the glasses for a month, which was extremely uncomfortable and made all of my symptoms worse. They wouldn't even bother to see me until a month had past. It took me calling in two more times to finally get a follow up appt scheduled to have this corrected. On the first follow up, the appointment wasn't scheduled properly and was just scheduled as a prescription check. So no actual appointment with the doctor. I had taken the entire day off just to have this appointment and was told i needed to reschedule. They rescheduled me for two weeks out and then I get a call from the office, day of the new appt, saying that they've canceled my appointment because it's a doctor wasn't in. I get it. Things come up. Not a big issue. But again, had to take the day off from work just to then get my appointment canceled. Reschedule it again and get a call from the front office confirming my appointment and as I expressed frustration about my last cancellation, the woman who called me hung up on me. The only two people who have actually been pleasant to work with is Charles and the doctor. Once I am done with getting everything situated, I will definitely not be coming back here. I would rather travel five hours south to see the specialist that I need with regards to my glasses than ever coming back here, ever again. Stay far away. read more

The front desk lady has very terrible attitude. I've been going to this place for the past 7 years, and this time it was such a bad experience. For the first 30 seconds, I checked in my appointment with my name and my appointment time. When she asked me if xxx is my address, I said no because I changed my address a couple months ago. Then she started to get super annoyed in a fraction of second and talked to me high pitched in an angry tone "but is this the address that we have you on file?!?!". I was blindsided couldn't figure out where this angry was even coming from. Then she asked for my new address, and when I spelled it out for her, she cut me off a couple times and said "I know"... the whole conversation only last 3 minutes; but it was an extremely extremely bad experience. No one needs to put up with this kind of nonsense on a workday. This will be my last time visiting this place for my vision exam. read more

They have canceled 3 appointments on me in the month of December. Will not be using them anymore and would not recommend them to anyone. If I could give them 0 stars, I would. read more

The doctors are nice but I wouldn't recommend this place due to their bad services. They need to upgrade their systems, hire more office staff and streamline their operation. For example, they are ALWAYS behind schedule. Waiting 35+ mins past the scheduled time has been the norm for all my previous appointments (10+). My partner and I are both customers here and they will mistakenly call or email me to confirm her appointment and vice versa. And they don't send or call appointment reminders. These are just a handful of examples. Pick another place. read more

It is difficult for me to express how terrible the new glasses part of this business has become. I have been a customer here for over a decade but I will never come here again. The most recent of MANY events is that last week, they told me that my new glasses would arrive on Monday (five days ago). Setting aside the months I have been waiting, I'll simply relate today's experience. Though the glasses were to be here give days ago, my office is closed, and I was on PTO this week. So, I came in today. Only to be told that the glasses are not here. I can't believe how long this has taken, how poor the communication has been, how many hours I've wasted trying to get a pair of glasses. I'm looking for another optometrist. read more

I've been going here for awhile and see Dr Penza for my regular eye appointments. The staff and Dr Penza are all great and super helpful. They're friendly and they always get me in my appointments on time and take the time to answer all my questions. Ivette in the glasses department recently helped me out with my prescription sunglasses and I really appreciated all she did for me. Definitely recommend coming here! read more

Came here in April 2019, for a normal routine eye exam. Dr. Penza noticed that something "looked off" and had me come in for all these extra test because he thought I had early signs of glaucoma assured me most of the testing would be covered under my insurance. Surprise none of it was covered and every single test was normal. 2 years later, I'm STILL getting billed for this horrible experience. Read the reviews, and would say I had similar experiences, this place charges you for test you probably don't need. Safe to say I will not be returning EVER. read more

The eye doctors are good, but the staff that sell you frames are AWFUL. They don't know anything about the frames they sell and will openly rip you off and try to sell you broken glasses. I got a pair of glasses with some thicker lenses and received them with the lenses coming off. I came back within my 30 day window and tried having them fix the frame issue - they gave me a huge hassle and tried to pretend that it wasn't their fault but in the end, agreed to fix them. TWO MONTHS later, I have to call in because they didn't tell me they were ready. I went in to pick them up and lo and behold... the frames are STILL coming off. I asked them why they didn't fix anything and they said they did, that it was a defect of the frames and that they refused to refund me anything or replace the frames. This is not the first time I've had a terrible experience with their frames division. Trust me, just come in to get your prescription and buy the glasses somewhere else. These people will rip you off and be jerks about it. read more

First off - Dr Morioka is great. As for everything else - SHADY BUSINESS PRACTICES. - The two ladies at the front desk are unprofessional & on the day of my appointment they arrived to OPEN the clinic 20 minutes after my scheduled exam time!!! They were clearly busy eating their breakfast in the car and looked confused and annoyed to be at work. - About a year later I receive a notification on my phone stating that my upcoming appointment is scheduled with no info on how to decline an appointment I did NOT ask for! I emailed them saying not to schedule appointments I haven't asked for, but haven't heard back. This appointment booking seems like a SCAM! - I got a dodgy call from them saying they were emailing me a check for something. Not sure why. Outstanding refund something. Also sounded like a scam and I never heard anything more about that after verifying my address. read more

This is my First and will also be my Last Time** I had a good professional experience with Dr. Katherine Hiromi Morioka & she's knowledgeable of her practice. However there's something on my left eye which she didn't tell me about. Why.. God knows.. She seemed to be pushy on sales of Contact lenses and frames. The 2 African American ladies on the the front desk especially the one on the right side, need major improvement with customer service skills. Didn't feel welcomed at all ! After being examined on my way out assuming my prescription paperwork was being prepared, I was Shocked wasn't going to receive it had I not said I wanted it. All I was asked if I wanted was a receipt only! Seemed abit of a common sense to me anyone would want their prescription. Unfortunately common sense isn't common practice. Would I recommend this to anyone....I will let you read between the lines read more

Top quality frames, extremely experienced professionals and outstanding customer service. Centrally located near Bart and easy parking options too! We've been coming here for decades. Top notch. read more

Just got billed in April 2024 for an office visit in March 2022 is the main issue for this review. Despite little to no recollection of what were done two years ago, Alejandro at the office is very helpful at clarifying billing details. One part that doesn't make sense to me is all deductible were already paid as advised by office staff member prior to procedure been performed. However, two years later, receiving a bill for almost $400 in mail is somewhat concerning of office's billing practice, record keeping and misleading practice to have patient sign-up for additional "check-up". After all, I've only signed up for additional check-up after been told patient is only responsible for $152 co-payment and rest will be billed to the insurance company. Quick wrap-up on City Optometry; great location, nice ambience and both Dr. Penza and Dr. Morioka are awesome. But do be aware of this "up-sale" practice and surprising billing months, if not years, later. One more thing to share, I've just been told that no one at this office know the true co-payment amount until insurance company processed their invoice. So DO NOT fall for the bait and switch trick when someone tells you that "your co-pay is only $152" read more

Dr. Penza was great - I didn't wait very long to get seen and everyone in the office was very friendly and helpful. I went for my normal eye exam and actually had to get my prescription updated. They were very efficient with contacting me as soon as my glasses were ready. They were able to adjust them to my face and made sure they were perfect. I also went back to have my pupils dilated. While it was a scary process, Dr. Penza was assuring and efficient. I have already recommended Dr. Penza to friends. read more

I had a positive experience at city optometry but they seemed to have scheduled me for an appointment without me knowing that had occurred. And, if i cancel too late, i will be charged? This seems like a fairly scammy way to run a business and I'm now going through the ringer to make sure my appointment can be canceled. read more

Watch out. I've never been to such a horrible practice. I hate to leave this review because I do like Dr. Penza - but his assistants (who completed the majority of my exam) are untrained and rude. I only went to City Optometry because I was looking for an eye doctor in SF who accepted my insurance, VSP. I don't have a car, so going to a doctor within walking distance of public transit is a huge plus. Yelp is a little light on non-restaurant reviews (and I'm trying to change that), so I figured 4 stars and ~120 reviews was enough to give City Optometry a chance. My mistake. Other people might be able to get away with a good experience at City Optometry because their eyes aren't that bad. But for someone with astigmatism at the high end of the spectrum (and whose eyes regularly require dilation), inexperienced assistants can make the difference between an acceptable exam and a completely unacceptable one. My exam was completed by 2-3 different assistants and Dr. Penza. I only saw Dr. Penza for ~10 minutes. For the most part, everything was ok - until one of the assistants decided to dilate my eyes BEFORE finalizing my prescription. Little did I know at the time that dilating your eyes impacts your ability to focus at certain distances (something anyone in optometry should know). As a result, it was extremely difficult to give the assistant feedback on which prescription looked better. I could tell the assistant was getting frustrated, and at one point challenged me, saying, "Are you suuuuuure? Because earlier you said this one was clearer." I ended up with a prescription that was over 2 diopters higher than my old one, even though my eyes have been stable for years. The prescription made me extremely dizzy and gave me headaches. Exasperated, the assistant brought in Dr. Penza, who I overheard saying, "That's normal with such a high prescription". He was kind to me when he interacted with me, but I was offput by his lack of due diligence. If a patient is saying something feels off, it's the doctor's responsibility to look into it - not dismiss it as "normal". A good optometrist wouldn't be like, "You can't see? That's normal! Now pay me for my time." I wish I could give a better review, but I've since found an excellent optometrist - Jeffrey Lem, OD - who isn't too far from City Optometry. He's actually the one that taught me about the dilation process. Skip City Optometry, and go to Dr. Lem instead! You won't regret it. read more

I came here because I had been experiencing excessive dry eye. My appointment overall went well and the doctor was pretty attentive and gave me the treatment advice that I was looking for. So why the one star? Because a while later, when I got the bill for the visit, I was shocked my one line item. During the appointment, the doctor grabbed her camera and said (not asked, said) that she was going to take a picture of my eyes for her records. Fine, whatever. Little did I know that I was going to be charged almost $90(!) for that picture. I was shocked when I got the bill. Here's the thing; after calling and following up via phone AND email, I FINALLY got them to remove the charge from my bill. But why include it in the first place?? That is shady AF. If I hadn't checked the invoice from my insurance, I would never have known. I wonder how many people they've swindled this way. There is literally no reason - NONE - why anyone should have to pay for the doctor to take a picture for HER records. It's not like there was any special high-tech equipment involved - it was a cheap Sony Cybershot point-and-click camera. I was so appalled by this experience that I am never going back, which is a shame because I really thought that I had found my new optometrist. AVOID!! read more

Great place for contacts Rx, but my glasses Rx was off and so was my husbands. Dr. Penza seemed impatient as he was juggling multiple patients at once. There were times when I had to sit and wait awhile during my exam as the doctors met with other patients. We won't be coming here again. read more

"First off - Dr Morioka is great." As another reviewer stated, this is true. They get an extra star for that. However, everything else about this place.... no thank you. I have insurance and yet my exam bill is always higher than I expect. No one at the desk is very nice anymore. The big thing: My prescription is always held hostage from me. They tell me they will email it to me, and they never do. It's like pulling teeth. Why not email the prescription after every appointment? Why isn't it automated? You have my email, you send me all sorts of spam. Don't you think it would be nice to have my prescription? The people that assist the optometrists are also really nice. The contacts I use every day were recommended by one of them. Dr. Miroka was out last time and I had Dr Penza. Seemed like he was having a bad day and was honestly rude to me and the staff. I became a glasses candidate later in life. The first time I ever had my eyes dilated, I was directed outside without eye protection which was a hard way to learn. I also drove myself home. The person who I spoke to about parking validation, who also checked me in and saw that I was alone was the one that arranged for the dilation. I kind of chalked this up as inexperience on both sides but after coming here a few years... it appears to be more than a blip. read more

BAD customer service! I came here as a new patient last month. My actual eye exam with Dr. Penza was great, it was the other staff that ruined the experience for me. They used their machine to check the prescription of the glasses I got from a different eye doctor. When they handed them back to me, there were scratches on my lenses. I then had my eyes dilated, and was pressured to pick out and pay hundreds of dollars for my new glasses/frames while I had almost no clear vision due to the dilation. I was told that my insurance was going to change so I had to pick them out even though I couldn't see any of the frames I was trying on. Out of frustration I just chose the cheapest ones and had to have my boyfriend call an Uber for me since I couldn't see my phone at all. I work 12-hour shifts at a hospital and had to leave SF for two weeks because my dad was hospitalized due to his leukemia. Therefore, I was a week late to pick up my new glasses. When I went back to the store, I told them that the scratches on my glasses were from their machine and were not rubbing out. I talked to Alejandro Quintero, and all he had to say back was "I have been here 5 years and this has never happened." After pointing out the unique features of the scratches and stating that I was unable to have this conversation at the time of the appointment because my eyes were dilated and I could not see straight, he tells me that "too much time has passed" for him to help me. Never once did he apologize on behalf of their facility for damaging my glasses. He eventually offered to give me 50% off out of pocket cost for new lenses which would be $189. I don't think it is right to damage someones property and not accept responsibility so I left. I wrote an email to the company and Alejandro who is a Patient Care Manager but never heard back. I will not be returning as a patient in the future, and I advise future customers to purchase their glasses elsewhere. read more

I have been a customer for over 20 years. Earlier this year, I had a bad experience with a pair of glasses. After several manufacturing delays (lenses failed inspection three times), I received the glasses and the prescription was too strong. I came back for a second eye exam and Dr. Penza had the lenses re-made with a slightly weaker prescription. When the new lenses arrived, there was still something wrong. Frustrated, I threw the glasses in a drawer for 5 months. One day I thought "you know, those were expensive and I should really take them back." To my surprise, Dr. Penza had me come in and meet with his office manager, Marisol. She tried a few different things and determined that the problem was a combination of the prescription and the size/shape of the frames I had picked. I have a strong prescription and astigmatism so the size and shape of the lenses can make a big difference. We found a frame that was bigger and a different shape, and they ordered yet another set of lenses in a previous prescription that worked better for me. I exchanged the "bad" pair of glasses for this new pair - no charge for the glasses or their time. And the new pair is fantastic. So while this never should have happened, they went out of their way to fix it months after the initial purchase. That is very good customer service, and they have kept me as a customer for sure. I find read more

Super disappointed as I have been a patient for over 15 years and I am sad to say the service has greatly declined. Love Dr. Morioka and Dr. Penza, but the time it takes to get contacts is asbsolutely obsurd. The office staff is also greatly lacking as well. I'v been having problems with my prescription, which has changed a few times. Each time it has take over 3.5 weeks to get my trial pair!!! I am going on my 3rd month without a correct prescription. The last time I called my contacts had been sitting in their office and no one notified me. The practice has changed since taken over by Total Vision. read more

I like Dr. Penza, but today I arrived 10 minutes early for an appointment. after 40 minutes, they came out and told me that they had no idea when the doctor would be able to see me and that if I had any time constraints, I should probably reschedule. No apology. read more

The tech was very friendly and caring. The optometrist was nice overall. However, it was a long wait to see him after the tech was done (30+ minutes). I haven't experienced those waits the previous times I was here. I almost thought they forgot about me. I will not be returning, however, due to the pressure they put on you to take photos for glaucoma tests for "their records" that are not covered by insurance nor promoted at other optometry offices and hence questionably medically necessary, to buy glasses from them (hello, my insurance only covers a new pair every 2 years and it doesn't cover glasses from this practice), and the unprofessional RX they gave me. First of all, the clerk didn't even hand me the RX. I walked out the door and remembered and returned to retrieve it. However, unlike prior years here or at other offices, it was not written in ink. What they did with the original one written by the optometrist, I have no idea, but they only gave me a printed one (printed after I asked whereas I distinctly recalled the optometrist saying "I have your prescription here" in the folder) with a stamp signature of a doctor who didn't examine me whereas the printed name was of the one who did! I questioned the clerk about the mismatched signatures, and he blew me off. read more

0 star They never called me to pickup my contacts. So, I never knew they arrived like 3 weeks ago. 4 star Very nice doctor 1 star Bad receptionist. No greeting. No acknowledgement that I was there while she was helping another person. 0+4+1=5 5/3 = 1.6 Stars total read more

This is a very dishonest and deceitful practice. They trick you into taking the tests that your insurance doesn't cover. At first they get your insurance info, tell you and reassure you that everything will be covered, and then a year later you receive a letter saying that your insurance denies to pay for the service fee and ask you to pay hundreds of dollars for it instead. DONT EVER GO HERE IF YOU DONT WANT TO BE TRICKED. ** Update: I checked with my insurance and it said my claim was fully paid and I wouldn't be responsible for anything except my copay. So why do they think they can charge me for the exam that was already paid by my insurance? read more

Fist and last time here. Dr. Morioka was very nice as well as the tech who took care of me. However, the front desk staff (two of them) were extremely unprofessional and rude. Very disappointed. read more

Wonderful service! Didn't have to wait at all! Thanks for fixing my sunglasses! Close to home and easy to get to

I had a bad experience with Dr. Morioka. I went for my annual visit, waited over an hour and the Dr. never showed. Finally, a staff member came in and said the Dr. forgot it was a workday. I went home without seeing the doctor. I just sent back yesterday to make it up and waited for the Dr. again. The reason for my poor review is they have a strict policy that if I had missed the appointment I would have been charged an $80 cancellation fee. But when the Dr. missed the appointment/forgot to come to work, they did nothing. I really think they should have refunded me the $49 I paid for the appointment. Feels INCREDIBLY rude that they would refund anything even though Dr. Morioka was a no show. read more

The optometrist seemed competent enough in her evaluation. However, the optical department and lab could use a serious overhaul. I will spare you all the details. There were too many delays, mistakes, and poor customer service experiences over the course of 7 weeks to write in one Yelp review. I ended up requesting a refund, which they gave me for one set of lenses I never received, but was promised on several occasions. I even made one trip to the store after they scheduled a pick-up appointment for me to find out the lenses were not there. I'm still out over $300 for the specialty exam, a lot of time, and transportation costs to and from City Optometry. read more

After repeat visits to my new eye doctor, I feel frustrated realising that my left eye likely would have far less issues than it does now if the doctor had simply put in the contact lens bandage instead of trying to milk my insurance. I also believe he lied to my insurance and claimed I had keratoconus in order to get "medically necessary" scleral lenses for me. They left my eyes red and would leave an indentation in the whited of my eyes that he claimed was harmless, but after all of this, I no longer trust him and discarded the lenses. He clearly cared more about profit than the health of my eyes. read more

I was glad to find this shop on Yelp, as I live only one block away. Dr. Penza at city optometry is extremely patient and thorough--today a test showed that the pressure in my eye trended a bit high so he made sure to do a follow on test. Furthermore, the folks here do not try to upsell you anything; when I was trying on frames, the salesperson brought me cute clearance frames from Tom Ford. They worked incredibly well with my face shape at a great price (originally $450, now $200). Needless to say, I'm glad I've found my new permanent optometrist! read more

5 star experience from start to finish. The entire office staff are so professional, courteous and extremely well trained. They were all in sync with one another in terms of making me, the client, feel like I was in good hands and being tended to (without lapses of neglect) throughout the entirety of my 2.5 hour stay. I've been seeing Dr. Penza since 1998 (I'm old!) and he has always given me the most thorough and professional eye exams of anyone I've seen. Twice in the past, I've used Lenscrafters (for convenience) and both times I've regretted that decision. Hard lesson learned. Now I no longer take short cuts and only stick with professionals, like Dr. Penza and Dr. Morioka. In addition to the expert eye exam from Dr. Penza (and staff), the courtesy and expertise I received from Kollin Laursen, who fitted me for my glasses (while tirelessly answering my multitude of questions) was simply stellar. His knowledge of their products (frames, lenses, options, etc.) was extensive and his composed patience was amazing. Never once did I feel like he was trying to do a sales job by enticing me to purchase any particular frames or lenses, in particular given the ungodly number of frames I tried and my incessant questioning. HUGE BONUS POINTS: as a courtesy, Kolin helped me clean and reshape 3 pairs of my old glasses (which I'd brought with me as references) just so that I could reuse them as back up spares. I felt soooo guilty but soooo appreciative. This was really above and beyond anything I've encountered elsewhere. Top shelf 5 star experience! read more

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The eye exam with Dr. Morioka was great. I wasn't as happy with the glasses-buying part. I have what is called superior oblique palsy in my left eye. Yeah, I don't really know what it is either except that sometimes my left eye can't focus properly. Something about the muscle being too weak or not in control blah blah. Apparently my head has been compensating for my eye since I was young and my neck was always at an angle, causing lots of strain and pain. City Optometry has been the only place that gave me the proper tests to determine exactly what prescription I need to get the right glasses that will prevent my eye from lazying around. I was strongly recommended to purchase my glasses through them because of the high prism added to my glasses prescription. Not a great selection, and very expensive. It ended up being $800+, insurance covered about half. I have never spent that much money on glasses before, but I was also nervous about it being difficult to find a place that could fulfill my prescription. I should've done the research first, but ended up buying my glasses with them. Long story short, I hate those glasses and the quality of the frames were not worth the high price (part of the plastic on the frame already wore away/is broken). Ended up buying two pairs of glasses I really loved through Costco, and both glasses together cost less than HALF of what I paid for with City Optometry! Anyway - I really appreciate the time Dr. Morioka spent with me to get the right prescription. After about 6 months of having the correct glasses, my neck has been straighter and the pain has gone away. But won't be pressured to buying glasses from any eye care provider again. read more