This is my go to place for alcohol! The prices are unbeatable and it's always very organized. My friend and I love to come here for their wine tasting events. The workers are always very nice and willing to help. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Rancho Cucamonga, California

I came here alone to purchase margarita mix, with NO alcohol, and somehow turned a simple shopping trip into an unnecessary headache. The cashier carded me, which was completely fine. Before me, two customers were purchasing alcohol, so she asked for their IDs as required. One of them apparently was 24 but did not have his ID, so the sale was rightfully declined. Then came my turn. I went to purchase my margarita mix, which contained NO alcohol. The cashier called a manager over for an ID check. The manager then told me they could not sell me the product because I had spoken to the two customers ahead of me. Excuse me? I am a grown-ass man who came into the store by myself, paid for my own items, and have never had an issue shopping here before. Apparently, having a conversation with another customer now means you somehow become responsible for their purchase. I left feeling like I was being unfairly profiled and discriminated against based solely on the fact that I interacted with the people ahead of me. If there was a legitimate store policy preventing the sale, I would have appreciated someone explaining it clearly instead of making assumptions. Apparently, my money isn't good here because I said hello to the wrong people. If you shop here, apparently the safest strategy is to keep your head down, don't speak to anyone, and definitely don't interact with anyone purchasing alcohol. You never know when the cashier or manager will decide you're suddenly part of their transaction. I have shopped here without problems before, but after this experience, I'll be taking my business elsewhere. read more

Lots of great products. Its such a shame that all i will remember about my 1st visit to this location is.... THEY HAVE ZERO CUSTOMER SERVICE !!!!!! read more

Great selection of wine, beer, spirits, and more! Customer service was great. Inside is clean and they kept the shelves well stocked. The aisles are labeled by category which made it easier to find what we were looking for. read more

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Great selection! First off, the fact that there selection is so vast blows BevMo out of the water. Go here first if you are looking for something specific. You can even check their inventory online too for pick up. The staff is very, and helps you out when you need to find something. I was looking for a specific Oktoberfest non-alcoholic beer and they had it! The way the wines are organized too is awesome and can help any amateur find something they will like! read more

Total Wine & More - Bought Athletic seasonal Fest brew at Total Wine & More. Should have started at there first! Lol - Beer, Wine & Spirits Near Me - Rancho Cucamonga, California

I've been coming here for years, but this is my first review. The service has always been excellent and the recommendations are always on point. Honestly, they've been deserving of a five-star review for a long time! Fun fact: they offer wine tastings for any donation amount -- big or small. Certain hours do apply, but if you're exploring your palate and want to discover new favorites, it's a perfect place to start. Highly recommend stopping by and checking them out! Of course 21+ read more

Total Wine & More - Beer, Wine & Spirits Near Me - Rancho Cucamonga, California

Always a solid choice for finding that perfect bottle. Wines are towards the right side of the store. Mixers towards the back. Non alcoholic beer is also available for those who wanna join in on the tastings. A wide variety with great pricing. Rare finds can sell out quickly. If you sign up for restock alerts you'll be informed when it's available you can purchase online to pick up in store. Great gift packs, accessories and everything you need. Gift bags are by the front registers. Parking right in front. read more

Total Wine & More - Great boxed gift ideas ardbeg, whistle pig barrel aged maple syrup great for cooking & baking - Beer, Wine & Spirits Near Me - Rancho Cucamonga, California

I had a great experience, your staff is friendly and Kelly was super helpful. She went above and beyond to find what I was looking for. Most would have said sorry we are out, but she climbed up into the rafters to help me!! She's awesome!! Thanks Kelly! read more

I was in the area and stopped in to purchase a birthday present. Wow, this store is amazing, the shelves are stocked with the finest brands, great specials, and large selection of beverages. They even have a large selection of cigars! Great store, I'll definitely be back!! read more

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Total one I have been coming there for almost 5 years purchased so much alcohol very expensive high-end alcohol and I was there today and I got held by BOBY and I told BOBY I said I left my 10% coupon off. Can you please apply 10% he looked me and said I remember you I helped you last time I won't be able to help you you need your coupon. I will not be coming back to this total wine. I will join an online club to order my liquor, which is cheaper and better I do not have to drive for it. Thank you. Total wine will not be coming back. Best regards RT read more

Great selection of products, Hopefully they will have more options for Canadian beers.

I gave a 1 as their service was horrible. We asked the lady name Sarah about Remy Martin VSOP. It is buy 2 get $12 off. There is 1 left on the display so we asked her for 2. She said go to the cashier and they have plenty. When we went to the cashier. Aaron on number 3 has his lights on but not calling any customer from the line. When it is our turn, we told him what the lady said and he didn't even know what Remy Martin looks like. So disappointing on how they treated us. We will go to Bev Mo next time. read more

I like to take online wine classes. When I'm well organized, I can usually order from various online retailers and get free or low cost shipping. When I'm disorganized and can't wait weeks for shipping, I can usually find what I need here at Total Wine. More recently I discovered they have wine classes so I decided to take one in real time. The class was focused on South American wine. The pros, we got to taste 9 different wines without having to buy 9 bottles. They also had a nice little charcuterie spread for us. And of course, there was an instructor. She was not a somm level expert, but she did a great job explaining the wines. The cons, the pours were small, LOL! But I get it, liabilities! Also, the handout was very basic and not the same as the Power Point on screen, but we were allowed to take pics so that's what I did. Another con was the rude person in class who answered a call on speaker phone! Smh! You think you would not have to tell adults not to do this, but apparently it is necessary. Overall, it's a good deal for $20. read more

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The management at this store has absolutely no regard for the health, safety, and well-being of it's customer. The pictures of the men's restroom says "we do not care about you, the customer, and you do not deserve a clean environment. " read more

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Second time in this store today and the service could've been way better. The lady with the purple hair in a high bun was rude. I asked her for a bottle of Moet as she's walking away and she says she's getting something and would be right back. I wait about 5 minutes, see her come out with another employee and says nothing to me so I continue to stand there waiting. A kind employee asks me if I needed anything else then tells me she's the only one with the key to open up the case. Soon after I see her walk from the front to the back and she still says nothing to me as I'm still waiting. Eventually I see the bottle by the register after waiting almost another 5 minutes and walk over to pay. How rude! She could've atleast said she retrieved the bottle so I wasn't just standing there aimlessly. 15 minutes to buy 1 bottle was so unnecessary. Better customer service would've been appreciated!! read more

In there for an hour, no one asked if I needed help, and when trying to get someone to help they were too busy. Couldn't find what I needed (was planning on 10 bottles of wine), so I left. Maybe BevMo will be better. read more

Was so happy to see that pensacola has a Total Wine & More store! Love love this store as it has a large selection of spirits, wine, beer and so much more. Customer service is super! read more

Wednesday afternoon and I come in to pick up something special. I live an hour away and I've had the item in my cart on the app for a while. There's lots of employees inside, more employees than customers for sure. I see one lady with some kind of machine in her hand that works there and I tell her well. I'm trying to use the app to find something, but I'm not seeing it and I didn't realize that the app is set up automatically for different locations And I was in the wrong store compared to what I was looking at. She was completely unpleasant and decided to point out everything I was doing wrong and then just kinda tell me where the item was that I was looking for, but nothing more she couldn't hardly be bothered. Then I went over to the beer section and there was two employees standing around talking and I walked up and down a couple rows looking for a specific beer and no one bothered to ask if I needed any help, but after being embarrassed by the first Employee I wasn't about to ask anybody else Then I added coupons into the app, but when I paid, I got no discounts. Apparently they don't have to give you a bag because she offered and I didn't want one cause I don't wanna pay for a bag overall less than pleasant experience however anything you're looking for alcohol related they have it. read more

Went the store and graved 3 items and monr of the item had the right price. So check your reciepts they lost me as a customer their thiefs. read more

This gem in Rancho has allllllllllll your favorites and desires! Along with a nice selection of cigars. Definitely my go to for the keg refill. I'm tired of bottles and recyclables. Especially when guests come over, no one cleans. BESIDES THAT! The selection is awesome, customer service is great and they are really helpful. 209 plus tax for the modelo half keg which is not bad at all. I kinda don't wanna brag about this place cause I can always find what I need here lol. Store is always clean too. read more

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They have attitude all the time. Just one guy took his time to look for what I was looking for, very attentive. The other women, ask me if a need something all the time , and help me, but the attitude was remarkable. The ambiance was a little tense. Maybe something happen between them, don't know read more

Went in June 9th. Shannon has probably the worst customer service! My husband went in about 15 minutes before closing. He asked Shannon if they had a case of a a seltzer to which he was going to show her a picture before he showed her and could pull up the screen the she pretended to look and said no I think were out. He didn't even have the picture up and it turns out and had the Lock Screen and turns you don't even carry it! She walked out and started collecting carts which I saw her as I was parked in the handicap spot right in-front of the store as both my husband and myself are handicap. So disappointed because she could have took the time to help him and collected carts after. My husband then had to call me to go help him since there were no other employees on the floor and only other ones including manager Anna were at register. And he's handicap. Sad to see how customers are treated and her level of customer service. Shannon then proceeded to stare at us after check out walked out towards the entrance and watch us get into our car into our handicap parking my husband told me that was the rude woman. So I smiled bc she was just staring from the entrance then she decided to smile after she had been rudely staring she made us feel so awkward like she was watching us like if we stole something. No Shannon us Mexicans paid for our alcohol that we found no thanks to you! My husband came in August 24, real fast as we were waiting for our table at long horn. He accidentally came in the wrong way where employee was stocking and apologized. Then male manager screams at the top of his lungs in-front of everyone embarrassing him about entering the wrong way. To which my husband yelled back I already apologized it was a mistake. I honestly always feel racially profiled in this store and really think this is our last time spending a dollar here. Store has the rudest workers. Never anyone on floor to help you. Company should really consider getting corporate over here to evaluate the store. Just read all the bad reviews on here. Better off going to target or Walmart. Even they have better customer service! read more

I love the selection at Total Wine & More, especially when you're looking for a nicer bottle to gift. They have a variety of affordable to more expensive options. One of the employees helped me select a whiskey to gift to my boyfriend. I appreciated the help since I'm not a whiskey connoisseur. Keep an eye out for their deals. read more

This is a great place to shop for alcohol, spirits, and imported selections. The aisles are labeled for easy searching for different categories of drinks. The staff are friendly and attentive. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Rancho Cucamonga, California

I love the selection of BeatBox you guys have! It's amazing how many flavors you have available especially already some in the fridges and chilling as well. I really hope you guys bring the newest flavor strawberry kiwi into this store or sample it like I've seen before at this location with a beatbox beat member! read more

Bad customer service experience.. she asked my bf for id and than proceeded to ask us I joked about not having my id because of the awkward encounter she than proceeded to make a joke about the register divider for items I placed it prior to a customer to place our stuff and she joked and said what was the point of that and laughed with other customers this happened at the Redlands location too but go figure read more

I used to have a helluva time back when trying to find a great liquor store or wine shop with a great selection beyond grocery store norms or an in-depth Italian, French, etcetera variety. I bought Aperol in Italy and a nice single-malt Scotch (Ardbeg 10yr) in London, Heathrow on the way back from that particular trip. A few years later the first Bev-Mo opened and while not an the end-all, like, say Hi-Time Wine Cellars in Costa Mesa, it's a good choice for most people. However, I'm not most people, so when I first wandered into the Total Wine in La Brea I was so pleased with the selection and prices. Then, that's where the review pivots to the Rancho Cucamonga store being reviewed here, I thought this is much closer than La Brea! And it is, of comparable size and selection too. Ample parking to say the least. Inside it's modern and clean, well lit and orderly. Sure, the walk-in humidor is on the small side and not always well stocked but I concede that most shoppers are here for booze, wine, beer and accessories. On all accounts they excel. In the way back is a conference room where tastings and other events are held, and if you wander around, mouth agape like a yokel visiting NYC for the first time you'll be blown away by sheer mass of inventory. This is California so naturally a lot of the wine will dedicated to the main growing regions. Their international and Old World wines vary by country with decent cross-sectional selections. Prices are best if you buy 6 bottles, mix-and-match permissible. If you look online you can see if a certain wine's price is worthwhile, but factor in time and gas before driving to save a mere $5. I downloaded the app and am now receiving loyalty points that will eventually save me money and occasionally get freebies. Anyhow, this store like the other locations has a collectibles section with premium prices for first-growth Bordeaux, magnums and double-magnums, and special allocation. If you see any wine that doesn't offer a price break it's because it's probably a desirable vintage or else collectable (i.e. can cellar for many many years). I won't reveal all my secrets to wine collectors but suffice it to say, Total Wine merits periodic visits no matter which location. None are complete clones and sometimes there's a unicorn or two lurking in their inventory. read more

Very disappointed as a legal adult I felt very discriminated against going in here I am 22 years old and never have been so discriminated and disrespected in my entire life. Long story short me and my partner whose 25 today ( we were trying to buy supplies for a birthday party today and were rudely judged in appearance even being asked prior 2 times walking around the store if we were 21 and yup one of the store employees was following us around watching us (we had my boyfriends cousin which us as well whose under the age of 21 BUT with a sign saying under IS allowed in the store with a parent or GUARDIAN) we were followed the entire time and questioned about our age til we hit check out (poor cashier was only doing her job SHE CHECKED BOTH OUR VALID ids and scanned both we openly told her we were the guardians (because we are we are literally family) he's also been in there many times with his parents and have never been refused service so I am failing to see how two adults 21+ were turned away from purchasing a product you guys shouldn't discriminate someone when it comes to look! Very disappointed in this establishment read more

They have the best and most helpful staff. Absolutely love coming here for all of our alcohol needs. The only thing they don't have much of a selection on is chamoy, otherwise they have literally everything read more

They were the only ones to have the Jumex seltzers when I was looking for them and they notified me like I asked when they received a new shipment! read more

Needed to get a gift for a vodka loving friend. I was able to find the Maui Ocean Organic Vodka. I love that this place has in stock, harder to find beverages. Other than getting this drink in actual Hawaii, this is the only other beverage store that carries it. I was also able to find the Koloa Rum, which can only be found in Hawaii. The store is very clean and staff are friendly, often providing recommendations and their expertise on drinks. read more

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I wish I could have given them negative stars , placed an online order on 12/6 to be delivered on 12/7 and upon arrival only 1 item came out of 3 .. called customer service and instead of solving the issue they ask me to call store directly for delivery on remaining item ... as I ask them to deliver next day remaining items on 12/8 and haven given window of 1-2 pm , no delivery again and called them after waiting and now answer is driver cancelled the order and it cannot be delivered now ... option given to refund the money only ... are you serious on this ... I am super disappointed with there service and how to handle customers , beware of this location ... zero star read more

Went in a couple of days ago making a larger purchase. Was treated very poorly by staff and given horrible service. I get there's certain policies, but being a manager in hospitality I know that no one deserves to be spoken to the way I was for a simple yes or no question. Its sad especially considering my restaurant comes here when we need to make purchases. Im not too sure If we want to keep coming here read more

I walked inside excited to purchase wine for an event I was attending. I walked up to Laurie who was standing by the computer and asked if she could help me find the wine. She touched her shirt and said "I don't have a thing to call anyone for help" she then proceeded to answer a personal call in front of me. Rude. I went to the register lines to ask a cashier for help, Just then 3 employees walked back to where Laurie was. I walked back over there and asked one of them for help. The gentlemen walked me to where the item was and I thanked him. I would have given 5 stars if not for my bad experience as soon as I walked in. If Laurie is going to be working where customers are going to ask for help then she needs to learn customer service and not be lazy to find someone who can help even if she doesn't know. read more

Store uses fake pricing to lure customers in and does not respect printed prices. Irregardless of receipts or store simply participates in unethical business. Don't waste your time. read more

Total Wine & More - Order says 4 x 750 ml. Store sent 4 x 50 ml. When I returned items to store with receipt, store refused to honor sale. - Beer, Wine & Spirits Near Me - Rancho Cucamonga, California

The selection is great and the price is great. They have 1/6 beer kegs for Oktoberfest.

Previously to look for a French sparkling sweet wine for my best friend because she prefers sweet tasting wine. The employee (sorry forgot his name) was very helpful and recommended two types, Marie de Moy Champagne $ 54.99 and Forbidden Kiss, French Rose sparkling Wine $ 13. We opted for the cheaper one and my friend truly loved it! Previously, I went on a Saturday here to taste the Borrasca Premium Rose Cuvée from France and really enjoyed it, so I bought myself a bottle $19.99. I love to come here to check out different types of liquors that my friends enjoy. This is a family owned franchise so please support your local businesses. read more

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Horrible customer service. The heavyset girl that works in the pick up area needs to be retrained.

These people here are wonderful and absolutely professional balanced with kindness. Thank you Becky for helping me over the phone and pulling 2 bottles of Piper Heidsieck dry champagne so I didn't have to walk the store. I'm having a lot of pain from arthritis so her helping me was extremely kind because they don't pull bottles around the holidays. Best experience ever but they've helped me before when I needed some special liquors for cooking and baking, absolutely wonderful when you're planning a English Christmas dinner with homemade fruitcakes bathed in brandy. Heaven. Again I've never had a bad experience here and they absolutely deserve the highest accolade's read more

After trying unsucessfully to buy 805 Cerveza from this loacation at Total Wine since last November, after 3 failed attempts, the store finally came through 2 weeks ago. For all those 805 Cerveza fans, and I know there are a few account 3 others besides myself had regular 805 delivered to the store INSTEAD of the Cerveza type, because I saw the wrong kegs in the fridge personally. The store, at this loacation anyway, can now get 805 CERVEZA. Give it a shot!!!! My home keg is now stocked with the golden ale!!!! Thanks to all the managers who did not quit on me and my quest. read more

Total Wine & More - I even got the tap handle from the Firestone Walker brewery in Paso Robles,CA - Beer, Wine & Spirits Near Me - Rancho Cucamonga, California