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    Total Wireless

    5.0 (1 review)
    Closed 10:00 am - 8:00 pm

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    2 years ago

    Julian was very informative and professional. He answered all my questions and concerns. Great energy!

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    Verizon

    Verizon

    4.5(4 reviews)
    2.1 miEast Austin

    I visited this location twice in the last 2 weeks. The first time, a nice individual named Micole…read morehelped me. He was extremely polite, answered my questions, and helped me without an issue. I came in again this past week to trade in my old device and finish setting up my new device. Sadly, Micole wasn't in that day, and someone else named Yareli helped me. Unfortunately, Yareli wasn't polite or helpful. I'm not sure if employees at Verizon work on some sort of commission, but it was pretty clear that Yareli only wanted to help if I paid for it. I've been a Verizon customer for over 15 years, and I have never been treated that way. I had just bought a whole new iPhone and she quickly shut down as soon as I said I wasn't interested in paying $29.99 for her to set up my device. I was already halfway through setting it up but had encountered a roadblock because something was wrong with the settings of my Verizon account (a Verizon rep needed to change it for me, and I wasn't able to do this myself). Yareli was short with me and ended up completely walking away after a few minutes once I said I just had a few questions and didn't need her to set up the whole device. Mind you, I still had a few questions that she didn't answer. My sister had come in with me and also had the same issue. When we finished setting up our devices and were ready to completely wipe and trade in the old ones, Yareli took my sister's phone and marked on her iPad that it was in "very bad condition". This was because the screen protector had a crack...we told Yareli that it was just the protector and took it off in front of her to show that the screen was intact, and she rolled her eyes. She then marked on her iPad that it was in "good condition", which changed the trade-in value from $100 to $1000. Given the huge difference that change made in the value of the trade-in, Yareli should have been extra cautious and should have inquired about the cracks instead of making an assumption. Nevertheless, it was really obvious it was just the screen protector, so truly it just seemed like Yareli wanted to pull something on us. I totally understand that everyone has a bad day once in a while, but Yareli made it seem like we were asking her to bring us a piece of the moon, when in reality we were asking her questions well within the realm of her job description. Her behavior was embarrassing and unacceptable in a client-facing role.

    Extremely kind, helpful, and quick! If you need Verizon help definitely go here!…read more Would recommend

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    Total Wireless - mobilephones - Updated May 2026

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