I had the best customer service yesterday by Juri and Destiny, I have had my share of experiences…read morewith cellular company customer services but my dad and I left with a big smile on our faces from the great service and experience we had and my daughter got the best birthday gift thanks to their help

Monday, October 20th between 10:20am-10:30am. Where to start?!The minute I walked in I sensed I…read moreneeded to make a u-turn. I encountered a horrid employee (younger Latina female with dark longish hair) which is actually an understatement. There was an elderly gentleman and the horrid employee inside the empty store. The elder was trying to remove an extra line that was added and charged for without his consent. After a couple of minutes I interrupted the employee and asked if I could return a few accessories that I purchased at the Long Beach location (Verizon/Victra). Her tone and attitude was brusque. I answered her question to what I was returning and waited for her to finish with elder. As she spoke with him, her impertinence was obvious. There was a strong indication that she did not want to help either of us. She asked the elder to "click on the link" on his phone. He didn't hear her or understood...so, she abruptly said, "click on the link!" I couldn't believe my ears. She then turns to me and said, "you can't return that here." Wait, what?! I asked why and she stated that all locations have different inventory. She didn't look inside my bag...how would she know?! I got up from where I was sitting and told her that I didn't like the way she was talking to the elder and that she was unprofessional. I asked for her name and reported the incident to Verizon's customer care. I have never experienced such verbal insensitivity towards customers. This employee is either waiting to be fired or simply toxic. Beware! I recommend going to a Verizon corporate store and not Verizon/Victra. Victra is a third-party who is an authorized retailer for Verizon. The culture of Verizon corporate stores are much more appealing and professional.

Went in to switch providers and upgrade my phone and they went above and beyond with answering any…read morequestions and making me feel welcomed!

Came in to upgrade after many years with an old phone everything went well and surprisingly smooth,…read moreI was able to transfer my data in 15 min. Arturo Lopez is very knowledgeable and patient, he listen to all my concerns and answer all my questions. I highly recommend you make an appointment for faster service.

I just want to say this T-Mobile is by far the best in South Gate. We were greeted immediately and…read morehelped out. Jose went out of his way and helped my uncle with a phone issue he was experiencing. Thanks to Jose for making this experience a positive one with great customer service.

Santos was amazing . She helped my wife and my wife's grandmother . The process was easy, smooth…read moreand she wants the best for us. You can genuinely tell. There's no a lot of people like her. She's a gem to the store

Best customer service by my man and Jordan. And jodi, easy in easy out, I recommend coming here for…read moreany services

The worst very worst customer service . Business manager hasnt reached out to me like he said he…read morewould 4 DAYS AGO. Should i go in and be heard ?

Thank you to Angie and Brianna for always dealing with customers with care and fast and prompt…read more Today I came in to the store with my new iPhone and they helped me activate it. . They have always been very helpful with a pleasant attitude, even when a customer is having a bad day , they are very understanding and cooperative. And basically helped me with everything even setting it up. lol . It is sincerely appreciated. I've been here for a few months and I'm always greeted pleasant with a pleasant attitude and smile from both Angie and Breanna. I also want to know how prideful they take into recycling and how good it smells when I walk in. It's always clean . Definitely will be back to get my Apple Watch or a speaker.

Angie was very professional and friendly in setting everything up for me! Thank you for making it…read morea such a seamless experience! This location has easy parking. Great hours and not super crowded when I arrived early.

Daisy was extremely helpful, professional, and answered/addressed all of my questions and concerns!…read moreI came in looking to purchase a new i phone and she made the process so smooth and easy. I couldn't recommend her enough she clearly knows her stuff and if you need help with anything I have no doubt she would successfully help you out :)

My daughter and I love this boost place. Although there was only one person working named Daisy…read more She made our visit very pleasant. Daisy knows her stuff and she took very good care of my daughter and I. Daisy is very friendly and patient. Most definitely would recommend people to her location.

Avoid if possible, go to a Verizon owned store. If you got employee discount Verizon Authorized…read moreRetailer is not for you. I waited for half an hour and it was just two customers me and another person. The two clerks decided to help that one person. So I had to wait and when they were done both clerks went to the back. I could of went back to my car put a hood on and steal some items. But I didn't so the guy finally said can i help you. I said yes I have employee discount so I wanted some accessories discount and he said we don't offer discounts. That's when I learned Verizon Authorize retailer are not Verizon employees but just a third party company

Great service and very knowledgeable. I went in to get the new Galaxy S10+ and the service was…read moreamazing. I was able to get in and out pretty fast, they transferred all my data onto my new phone and gave me a sweet deal on accessories for my phone, not to mention the coffee they offered me while i waited. Thanks Luz for the great experience

I had a great experience returning my mom's modem/router and canceling her internet service at this…read moreSpectrum location!! The check-in system was easy to use, and I really liked that there was a screen showing the queue so you could see where you were in line. When it was my turn, Alex came over to greet me, took the bag with my mom's equipment, and walked me over to his station. I was honestly a little nervous because the account wasn't under my name. I explained that my mom has been sick and I'm taking care of emptying her apartment and canceling her utilities on her behalf. Alex immediately understood and took care of everything in about a minute with no hassle at all. I was expecting this to be a much more complicated process, so I was really impressed by how easy and stress-free Alex made everything. Thank you, Alex, for making such a difficult time a little easier!! I really appreciate it!

Went in to just return a modem and the two guys that were working were beyond rude!…read more I can tolerate bad customer service, but these guys were excessive! Yelling at me and telling me some BS about having to wait another 20 mins just for a receipt to have proof that I returned the device. One other person was there and we were just so confused why they were acting so mean. I just would not recommend this place.