These guys have a tough job. Thankful for Angel and Calvin going the extra mile and helping me…read moreresolve an issue w/ a return!

I wish I could put a "0". I went into this store about a month ago to have my Lifetime AT&T screen…read moreprotector replaced, it was a $45 up-sale when I bought my 11 Pro Max last year. The young lady helping said they didn't have one, couldn't do it....that I had to go online, order one, wait til it arrives , then bring it up there and they would put it on. Then I would have to send the old one back to get "credit". So why the hell did I pay $45 for this "service"?!? It literally says on the box "redeemable in-store" and when they sold it to me said just walk in and they'll replace it whenever. I went to the Summerwood location and Derrick completed the task in 3 minutes....Atascocita store is trash, lazy, and frankly could care less about helping the customer.

I do not recommend it No lo recomiendo…read more I took my iPhone X to repair the screen but they gave it to me unusable when I had it working fine, the only thing that was broken was the screen and when they gave it to me, it no longer worked, the battery turned off every 30 seconds and the touch of the screen did not work and the phone slow iso they gave it to me useless and they did not want to be responsible they said that my phone arrived like this, which was a lie, I just went to give away my 200 dollars and took me a useless phone lleve mi iPhone X para reparar la pantalla y cuando me lo entregaron ya no servia la pila el teléfono se apaga cada 30 segundos y la pantalla que pusieron no servía se movía sola y ya no sirvió el touch y el teléfono se iso muy lento el teléfono quedo inservible y no se isieron responsables de su trabajo como supuestamente dijeron de su garantía empezaron a decir que eran otras y otras cosas para ellos no reparar lo que dejaron mal prácticamente fui a reglar mi dinero y lleve mi teléfono para que lo echen a perder

Here in Atascocita,, this guys are the best,, Great service…read moresnd quick repairs,, Always come here when my iPhone gets some damage o for a simple consultation,, they are always ready to help, Thank you Guys!!

I rarely leave negative reviews, but my experience was extremely disappointing…read more I brought my hard drive in for data recovery and was initially told it would only take a short time. Instead, the process dragged on for months. During that time, I had to constantly reach out for updates because I was almost never contacted first. Between text messages and more than 20 phone calls, I was repeatedly given new completion dates that were never met. Almost every conversation ended with another reason for the delay--whether it was recovery errors, replacement chips, syncing devices, transfer issues, emergency closures, waiting on parts, or being told it would be finished "tomorrow," "in a few hours," or "in a couple more days." Unfortunately, those promises kept getting pushed back. I understand that data recovery is complex and that unexpected problems can happen. My frustration isn't that the recovery was difficult--it's the lack of honest communication and realistic expectations. If the job was going to take months, I would have appreciated being told that from the beginning instead of repeatedly hearing that it was almost finished. I spent months following up through texts and over 20 phone calls, often being told I'd receive a callback that never came. I even rearranged my schedule multiple times to pick up the drive, only to find out it still wasn't ready. Based on my experience, I cannot recommend this business. If you decide to use them, be prepared for significant delays and make sure you get realistic timelines before leaving your equipment with them.

Needed replacement battery for iPhone, had it replaced. Satisfied with results, everyone courteous…read moreand professional. Would use again .

No one is barely on the floor and if they are they are chatting with one another. Best Buy has…read morefallen off recently with lack of variety and options and customer service. I waited at the checkout for over 10 mins and no one was upfront nor someone on the floor step up and help check me out when I had over $300 of merchandise. Just didn't see value as a best buy member which was why I did not pay for the paid membership. Order online or Amazon better options.

I had the absolute pleasure of working with Isaiah at the Best Buy located at 19125 W. Lake Houston…read morePkwy in Humble, TX, while putting together my home theater system. From the moment I walked in, Isaiah delivered a level of knowledge, patience, and genuine customer care that immediately put me at ease. I'll be honest -- I didn't know exactly what I was looking for -- but he asked the right questions, broke things down clearly, and helped narrow my options with confidence and expertise. His recommendation of the Sonos system was absolutely on point. The setup is outstanding, and I couldn't be happier. After years of imagining the perfect home theater experience, I finally have the system I've always dreamed of -- and Isaiah is the reason it all came together so seamlessly. If you're looking for someone who truly knows their craft and takes pride in helping customers make the best decision, Isaiah is the one you want to see. Highly recommend!

The only reason, I am giving this specific T-Mobile even a star is because the staff that I dealt…read morewith were super polite. However, the store itself needs an improvement in their management. They need to reassess what tactics they use to bait in customers, and avoid giving them misinformation that they cannot follow through with and waste my time. My advice is to avoid this store at all costs unless you want to waste your time and be lied to. MY EXPERIENCE: On Monday (May 13, 2019), I was approached by a sales person about a promotion that was running until the day before, but they are the only store that are still running it. The promotion was to get an iPhone XR for trading in the phone and adding a phone line for $20/month. At first I was skeptical (I should have went with my instinct), but my mother convinced me into going in and at least hear what they had to say even though we were rushed. We came in, got all the price quote for a final bill and were reading to trade in our iPhone 6S for X amount of dollars additional. Right when we were ready to be checked out, the staff member said that their manager informed us that the promotion is now over, and to come back Friday when that specific promotion will be reactive. Even though our hour was wasted, we were happy to know that we would still get the promotion on Friday and would be willing to drive down over an hour for it. She gave me her personal phone number to contact her to make sure everything was good to go before I made the drive. Friday came along (May 17, 2019), I contacted her around 10:19 AM to make sure everything was in order. She informed me that yes and that she would have the phone ready when she came into work. I confirmed that we were getting the same deal (adding a line $20/month, 4 accessories, and the new iPhoneXR) for trading in our phone and she confirmed. Then at 11:06 AM, I receive a personal text saying that now the manager informed her there is a new promotion that the device requires a port in from another carrier and started defending that she just said a new promo was starting. Bottomline, I respect her for informing me well in advance that I won't be able to get the deal I was told I was going to before I drove over an hour for this only to be disappointed once again. However, this management seriously needs to train their employees to have the correct information at all times and not to lure customers with false hope and incorrect information. IN SHORT, THIS STORE WAS AN ABSOLUTE WASTE OF MY TIME AND ENERGY.

My husband and I came into the store in the deerbrook mall to get the buy one get one free…read morepromotion on the 20 note. Derek and Tyren were extremely patient, professional and helpful. They explained everything about plans thoroughly to help us switch from prepaid to post paid. They were very hospitable as well. (I'm pregnant and needed some water immediately). I asked Derek if they had water and he informed me due to COVID protocol he was not allowed to give it to me from the store. But he promptly walked all the way to the food court and got me some water on his own accord. My husband I truly appreciated that kind gesture. He wasn't required to do that. He took initiative and extra step to provide me with what I consider great customer service.

The service was great, he was knowledgeable, and prompt. The…read moreplace looked very clean! Go get your devices repaired there!

I took my phone to be repaired. It needed a new back & front screen. Once I got it back the next…read morecouple of days I had issues with calls & text. I got to T-Mobile to figure it out & my phone is missing its sim card. The store either mistakenly forgot to put it back in, or they kept & stole the sim card to use for future use by them. Do not go here, don't trust them.

This by far is one of the most attentive and thoughtful personnel, we had the pleasure to…read moreexperience the above and beyond attention and highly knowledged Tyren. After so many attempts at different location to get one of my lines upgraded with very poor customer support and service, we finally went to the right location! Tyren is an amazing representative of T-Mobile, he explained everything that we needed to understand about the best quality of each cellphone performance . He even asked about our internet service carrier and explained that T-Mobile has good and cheaper internet service. No only do we have five lines but we added the Internet service to our account as well. Thank you to Tyren!

regret even giving one star. be aware do not purchase accessories for your new phone. manager…read morerefused to return iPhone cover/protector because of lack of cash asking customer to call everyday to ask if they have cash. Is this a new method of business? By the time there is cash available means that the T-Mobile has problems and asking customers to take on the stores responsibilities and giving the responsibilities to the customer. Manager is quite unequipped To handle normal every day professional business transactions that any manager should be able to handle with a little common sense would be needed. Go to a different T-Mobile. Plus customer in their late 70's meaning the Manager has a dislikes seniors and try to take advantage of the elderly so be careful. If this happens to you my advice is call 611 to get help from corporate. Manager is a very sad excuse for a manager.

Very rude I asked for help on how to unblock my message on my phone and he told me he is busy and…read moreto look it up on YouTube

Great service and fixed same day. Tech was very nice and explained everything. Made the process…read morevery easy.

From the owner: At iFixuBreak we strive to give the best customer service and quality repair. We repair and unlock…read morevarious kind of phones and tablets. iPhones are done on the spot within 15 minutes. For any questions or quotes, please give us a call at (832)420042.