I rarely leave negative reviews, but my experience was extremely disappointing…read more I brought my hard drive in for data recovery and was initially told it would only take a short time. Instead, the process dragged on for months. During that time, I had to constantly reach out for updates because I was almost never contacted first. Between text messages and more than 20 phone calls, I was repeatedly given new completion dates that were never met. Almost every conversation ended with another reason for the delay--whether it was recovery errors, replacement chips, syncing devices, transfer issues, emergency closures, waiting on parts, or being told it would be finished "tomorrow," "in a few hours," or "in a couple more days." Unfortunately, those promises kept getting pushed back. I understand that data recovery is complex and that unexpected problems can happen. My frustration isn't that the recovery was difficult--it's the lack of honest communication and realistic expectations. If the job was going to take months, I would have appreciated being told that from the beginning instead of repeatedly hearing that it was almost finished. I spent months following up through texts and over 20 phone calls, often being told I'd receive a callback that never came. I even rearranged my schedule multiple times to pick up the drive, only to find out it still wasn't ready. Based on my experience, I cannot recommend this business. If you decide to use them, be prepared for significant delays and make sure you get realistic timelines before leaving your equipment with them.

Needed replacement battery for iPhone, had it replaced. Satisfied with results, everyone courteous…read moreand professional. Would use again .

Went to the Spring location when my Surface cratered and wife's laptop did likewise. They replaced…read morebattery in my Surface, and were able to clone the hard drive for wife (no go on the computer). We restored wife's hard drive on a new laptop. Kingwood location was able to replace battery on my Oculus 2. No small feat if you Google it.

They were up front and honest about pricing, and after a bit of a long line, despite me making an…read moreappointment, they gave a reasonable ETA and candid info about their repair process. On the downside however, they shouldn't claim that they'll price match when there will be several instances where they know they cannot. I recommend an online option to input the quote and the vendor, then they can confirm up front if they're willing/able to price match as well as why if they cannot. In my case, they could not as the rival vendor likely did not use OEM components for the repair given the price disparity. I'd already looked up the price of the OEM part itself, so I know they were honest about the quote discrepancy. That information just would have been nice to know before hand.

This is one of the worst places that I've ever had my phone fixed at. I want to get my iPhone 14…read morerepaired because it had some issues and within two weeks of it being repaired and spending over $100 over the price that was quoted I noticed a Dent in the LCD screen and as of today the phone just turned off and I am gonna have to go get it fixed at a different place. Please do not go to this place. It is not worth the convenience. Go to the store ubreakifix down the street

From the owner: Protect and accessorize your cell phone with fun, fashionable cases! Do you need a new screen for…read moreyour mobile devices? Trust us for all of your mobile device and computer repair needs! We are conveniently located in Humble on FM 1960 Rd E in WalMart. Bring us your device today and have it fixed while you shop! Our specialists can quickly replace your cracked screen or restore your water damage. With the most competitive prices, highest quality parts and fully certified technicians. We are the company Humble TX residents trust to have their valuable devices quickly working again. Contact us today to hear about our great prices. If you need any fun and fashionable accessories, check out the selection of cases.

Great customer service. Phone fixed without any issues. I was treated with respect, listened to,…read moreand didn't feel out of place due to age. This 68 year old highly recommends Ok Cellular off Will Clayton Parkway in Humble, Tx.

SCAMMERS We went to…read morethis place because the reviews were very good and it was close to my house. We brought my mom's iPhone 14 Pro Max in to have the battery replaced. Unfortunately, I'm extremely disappointed with how the situation was handled. After about 45 minutes, my mom picked up the phone and came outside. I immediately noticed something was wrong. The screen looked completely different from the original. They had replaced the original OLED display with a very cheap aftermarket LCD screen without telling us that they had damaged the original. I went back inside and told the owner that this was not the screen that was originally on the phone. He didn't seem surprised at all. He said the original screen had been damaged, but nobody had told us about this when we picked up the phone. The owner then told me he would get an OEM screen by the next day and replace it. We came back the following day, and his employees were there. Unfortunately, the replacement screen was still aftermarket and was not a genuine Apple OEM display. I specifically asked multiple times whether the replacement would be recognized as a genuine Apple part and whether there would be an "Unknown Part" notification. I was repeatedly told that it would show as an authentic Apple part. No surprise, it didn't. The phone still showed an "Unknown Part" notification for the screen. They then told me I would have to leave my mom's phone with them so they could send it somewhere to have the unknown-part issue removed. At this point, I no longer trusted them with the phone, so I decided to take the loss and leave. On top of everything else, the replacement battery they installed has been performing terribly. It actually seems to die faster than the original Apple battery that was already in the phone for approximately four years. Based on its performance, I have serious concerns about the quality of the replacement battery they installed. What also bothered me was that they didn't even offer any kind of discount or compensation for the inconvenience. I asked if they could lower the price I had already paid for the battery replacement considering what had happened, and they said absolutely not. Now my mom's phone has both an "Unknown Part" notification for the battery and an "Unknown Part" notification for the screen. The worst part of this entire experience is that they damaged my mom's original genuine Apple screen and then tried to act like it was no big deal. If they had simply been honest with us from the beginning, this review would have been completely different. I understand that accidents happen. What I don't understand is damaging an original part, failing to tell the customer, installing an aftermarket replacement, repeatedly assuring the customer that the replacement was genuine when it wasn't, installing a battery that has performed worse than the four-year-old original, and then refusing to offer even a partial refund or discount for the inconvenience. I would not step foot in here again.

No one is barely on the floor and if they are they are chatting with one another. Best Buy has…read morefallen off recently with lack of variety and options and customer service. I waited at the checkout for over 10 mins and no one was upfront nor someone on the floor step up and help check me out when I had over $300 of merchandise. Just didn't see value as a best buy member which was why I did not pay for the paid membership. Order online or Amazon better options.

I had the absolute pleasure of working with Isaiah at the Best Buy located at 19125 W. Lake Houston…read morePkwy in Humble, TX, while putting together my home theater system. From the moment I walked in, Isaiah delivered a level of knowledge, patience, and genuine customer care that immediately put me at ease. I'll be honest -- I didn't know exactly what I was looking for -- but he asked the right questions, broke things down clearly, and helped narrow my options with confidence and expertise. His recommendation of the Sonos system was absolutely on point. The setup is outstanding, and I couldn't be happier. After years of imagining the perfect home theater experience, I finally have the system I've always dreamed of -- and Isaiah is the reason it all came together so seamlessly. If you're looking for someone who truly knows their craft and takes pride in helping customers make the best decision, Isaiah is the one you want to see. Highly recommend!

Amazing experience would come back for help again, gentleman at the front was very helpful!read more

Dropped my iPhone and cracked the back glass. Picked it up couple hours later looking like new…read more This is the second time I have had wok here and have always been very happy with the parts and labor.

I went into the store and was greeted by Madrid, a very polite and willing young man. I told him…read morewhat I wanted ~ a tablet ~ and that I knew nothing about them. Madrid showed me several options and was very knowledgeable about each one. The only thing I was disappointed with was they didn't have the color I wanted in the 256GB iPad I chose. Oh well...Madrid was great!! He even got me a discount!! I'll be sure to go back to the store again.

4/9/2022 This business makes you jump through hoops to pick up anything that you order online! You…read morecan have all the information and you still need to reach out to customer support because of "new policies" that are in place. Needless to say if you have any questions you can't talk to anyone surrounding your challenges they'll make you sit in the store on the phone with customer service. The guys in this store are extremely rude and will talk about you openly on the floor about everything that is going on. It's a toxic bro environment and probably not ideal for this company to have in place. Samantha was amazing and a great member to have on this team.

Great service and fixed same day. Tech was very nice and explained everything. Made the process…read morevery easy.

From the owner: At iFixuBreak we strive to give the best customer service and quality repair. We repair and unlock…read morevarious kind of phones and tablets. iPhones are done on the spot within 15 minutes. For any questions or quotes, please give us a call at (832)420042.