Update !…read more Thank you for your response. I need to correct several inaccuracies in your statement. First, when my dad returned on February 12, he was told the issue was caused by the phone being dropped. At no point during that visit was "water damage" mentioned. Now you are introducing a completely different explanation. Changing the cause of damage from "physical drop" to "water damage" raises serious concerns about the consistency of your assessment. Second, I personally received the phone on February 11 -- not my father. The device was not "fully tested in front of us" as you stated. There was no detailed inspection of the camera, Face ID, or internal components in front of me. In fact, I had to remind your staff to return my phone case, which they initially did not give back. That same night, while charging, the phone shut off and the display never worked again, although sound and alarms were still functioning. This indicates a likely internal issue, not external damage. I also still have the screen that was removed. There was no water exposure. The phone was not dropped. I have owned this device for years without internal failure, and these issues occurred immediately after your repair. Additionally, the main camera stopped focusing right after the service, and there was clearly a loose component moving inside the camera module -- something that did not exist before. Both phones that received battery replacements at your store are now overheating significantly as well. The problems began immediately after your intervention. That is not coincidence. I am again requesting a refund for the services performed. I am open to resolving this respectfully, but I cannot accept responsibility for issues that arose directly after your repair -- especially when the explanation keeps changing. On February 11, my dad went to the store -- just so there is no claim that we were never there. I brought in an iPhone 12 Pro Max with a cracked back glass to have it replaced and decided to also change the battery at the same time. My dad had his battery replaced as well and purchased a screen protector for a new phone. That same night, while my 12 Pro Max was plugged in charging, it suddenly shut off. The screen never turned back on, although the phone still had sound -- my alarm went off the next morning. On February 12, my dad returned to the store to report the issue. He was told that I must have dropped the phone and that the damage was my fault. That is completely false. I had used this phone for years without any internal issues, and the malfunction happened immediately after your repair. Because we were scheduled to leave for a cruise that same day, my dad had to leave quickly. Once we were already on the ship, we realized the main camera would not focus. When moving the phone, you could clearly see something loose moving inside the camera module -- something that was absolutely not present before your service. In addition, both phones that had battery replacements done at your store now overheat excessively, which raises serious concerns about the quality of the work performed. At this point, I am formally requesting a full refund for the services provided. Three separate services were paid for, and all three resulted in new problems that did not exist prior to your intervention. I do not live in the United States and had to return to my country without a proper resolution, which makes this situation even more frustrating. I expect a prompt response regarding my refund. And if there is any claim that my dad was never there, I do have the business card of one of your employees who personally asked us to leave a review. Until this is resolved, I strongly advise others not to bring their devices to this location. Based on our experience, the workmanship was careless and unprofessional, and I would not recommend this store to anyone.

Excellent service from start to finish! The team was professional, fast, and really knew what they…read morewere doing. They explained everything clearly and repaired my phone perfectly. The prices were very reasonable, and the customer service was outstanding. Highly recommend this repair shop--quality work and people you can trust!

Spectrum is the worst company in the area , Been with them…read morefor about 20 years , since bright house was serving the area. Lately service was really bad internet always out for hours at the time. When I decided to leave them, they would not stop the service, called multiple times and they either drop the call or hang up, or come up with any other reason. a week later they charged me one more month .. avoid this company at all cost.

Victor was outstanding in his knowledge and proficiency at making all the details happen…read moresurrounding our visit today. He showed tremendous patience at our lack of exposure in completely understanding things surrounding cell service, internet access as well as tv service. My wife and I are so relieved that he was able to lower our total monthly expenses by almost half by switching from one of the leading 3 providers of cell service in the nation to a bundled plan with Spectrum.

If I could give these folks six stars, I would…read more I had serious issues after purchasing a phone / plan from the store at 3323 South Orange Blossom Trail. They added on lots of stuff I didn't ask for and refused to give me a refund. Repeated visits didn't fix anything. Lots of excuses and lies. The folks at the t-mobile 800# were marginally better. But just barely. I was still being overcharged and each kept pointing me at the other for a refund. Enter Stephanie and Katherine (manager) at this location. Fantastic. Even though they didn't make a dime off me, and even though these stores are independent agents (so profits aren't shared), they jumped in to help me. They called the District Manager. Called their support people at T-mobile. In the end, they got me what I was owed, some compensation for all the hassle, and cut my monthly plan cost in half. I can't say enough good things at how helpful they were.

I rarely use this service, but after getting a new phone as a gift for Christmas. I need to make…read moresure the transfer from the old phone , to the new phone was made properly since I didn't want to loose all my pictures, files and contacts. After going to another Metro at Osceola Pkway and being mistreated and getting NO help at all. We decided to visit this one. As soon as we walked in we were greeted and felt welcomed. The young man who approach us was very friendly , helpful and knowledgeable. He transferred my phone and also my husband's ( since he had also got a new phone as a gift for Christmas). We ended up getting a Samsung tablet for free ( with using a previous credit we had in our account). We really appreciate all the help we got, specially from Emmanuel, like I said he was so helpful and has amazing customer service skills. The company has a great access to their team! This is the place to go if you want to be treated with respect, care and attention. We will definitely be back!

While I believe in T/Mobile as a legitimate provider whom I love and has done a lot of work to…read moreincrease their reputation, network, and trustworthiness... I don't think TMobile should be selling phones in this region. There coverage is extremely substandard here compared to rural Maine, rural Colorado, and Louisiana/Mississippi line. Here in Kissimmee and Orlando the coverage is constantly weak. 2 bars switches from 5G to 4G to nothing and every combination of that. In the places I mentioned, 5G UC is guaranteed traveling through there. Do not buy TMobile in this area.

I love the experience with some people that work there! They treated me excellent and understand my…read morenecessities!

Consistently great service ! I purchased a phone here in November and recently had an issue with it…read more( my mistake ) . The manager of the store personally assisted me and was super helpful. I highly recommend this branch . I will return and recommend !

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

I dropped my phone today and the screen completely broke. I paid for Apple care for many years and…read morewhen I went to the Apple Store, it took almost 4 hours and then they still wanted me to pay $30 so glad I canceled that because I came to the store and was helped immediately and 20 minutes later my I Phone screen was fixed for $75 and I got an additional screen protector for $15 excellent and very friendly and super fast service. After Apple repaired my screen a few months ago the screen became insensitive and sticky so u unknowingly changed my way of use. So when I got a new super sensitive screen here I kept messing up thinking the phone was messing up it was me not used to such quality anymore. Even I made this embarrassing mistake the staff was beyond friendly and helpful! highly recommended!!!!!!!

This place is legit! I thought my phone was fubar. My screen was destroyed, it was fixed and as…read moregood as new in an hour! I highly recommend this place. Professional, fast, friendly and quality service!

I paid them $25 to install the battery that I bought from Amazon. But my phone battery is exactly…read morethe same as it was, and now I'm out all that money for "the repair" and the battery!! Never again!!!

I called to see if they were able to fix my daughter's cracked screen and within 15 mins I was in…read moreand out. The customer service is off the charts here and I highly recommend them!! So thankful they were able to help us out. We are in town for a cheer competition and the Express Phone Repair truly came through for us.