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    Total Wireless

    1.0 (1 review)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    5 months ago

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    uBreakiFix

    uBreakiFix

    3.4
    (34 reviews)
    8.6 mi

    I have very mixed feelings about this location. The first…read moretime I came here (back in September), I was told that if I dropped my phone off before 3pm it would be fixed the same day. I arrived a little after that, and my phone was repaired and ready the next day with no issues -- so my first experience was positive. Four months later, my screen started malfunctioning with no physical damage, which should have been covered under warranty. I scheduled an appointment online for Monday, drove 30 minutes, and when I arrived the store was closed, even though both the website and phone system still said they were open. There was no notice or update. I called the next day before driving there again and was met with attitude about them not notifying anyone they had been closed. When I arrived later that afternoon around 4:15pm to drop off my phone, the entrance still wasn't shoveled. I had to climb through snow just to get inside. The next day, I was charged $99 by my insurance because the claim was automatically changed from "warranty" to "accidental damage," even though the repair was not accidental. (This was done by the insurance company, not the store.) When I went to pick up my phone, I was told my SIM card tray was missing -- which was not true, as it was in the phone when I handed it over. It was inside an OtterBox-style case that snaps together, so it couldn't have just fallen out. The employee I originally gave the phone to claimed it was never there, while the employee helping me at pickup (who was much kinder) offered to order a replacement. I ended up ordering one myself because either way I would have had to wait two days -- but if the store ordered it, I would have had to drive 30 minutes back to pick it up. It made more sense to just pay the $6 and have it delivered to my house. That said, I want to give huge credit to the second employee who helped me with the insurance issue. He spent nearly an hour on the phone fighting with the insurance company, dealing with dropped calls and transfers, all while still helping other customers, just to make sure I wasn't wrongly charged. He didn't have to do that, and I truly appreciate him for going above and beyond. Because of him, my experience went from incredibly frustrating to being handled with genuine care and effort. I just wish the overall process, scheduling, and communication, was more consistent and professional.

    Called to get price on laptop repair and was quoted $300. When I went into the store they said…read more$550. The tech was rude and not helpful at all.

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    uBreakiFix
    uBreakiFix
    uBreakiFix

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    AT&T Store

    AT&T Store

    1.5
    (12 reviews)
    2.9 mi
    $$$

    If you are looking for an honest hardworking and professional person go see Destiny R. She was…read moreincredible, professional and knowledgeable, she remind me of why I continue to do business with AT&T to begin with. Excellent service. Thank you for your hard work and dedication is so hard to find people that care now in days.

    Beware you will be taken advantage of!! Came in with my mom in hopes of getting the well-publicized…read moredeal for the iPhone 15 at massive discount with trade in. Sales associate told me that was only online and in store our phones were worth only $100 of trade in value. I pushed back, showed the fine print online that said nothing about being online only and they still wouldn't do the trade in for me. My mom needed the new phone so she went through with the purchase in store, and we were under the impression we'd get the trade in value as stated earlier. The transaction is over, phones are switched and the sales associate says "ok you can take your old phone we don't need it", so we didn't even get the trade in value from it. Later that same day I'm trying to do the online order for my phone, and I go to a different ATT store just down the road in Wallingford to ask a quick question, tell him what the sales associate told me up the road, and he said your phone has over $800 trade in value, even in store! So he did the upgrade for me right then and there. Feel bad for my mom because she could have saved a lot of money if we just left the store and went to a different store without lying associates.

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    AT&T Store
    AT&T Store
    AT&T Store

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    Total Wireless - mobilephones - Updated July 2026

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