Went there twice, once for my wife's phone repair and another for new phone case. Both times…read moretreated with the best service and reasonable prices. Recommend them HIGHLY!

What a great experience dealing with Phonezone in Meriden! "Met" the owner did a great job fixing…read moremy broken screen. It was repaired the next day and the prices are very reasonable! There are many accessories in stock and they repair and sell all the major brands! Thank you,Met! Rich Burgess MIddlefield Ct

New address is 80 Washington Street, Middletown CT Quick, Helpful, Knowledgeable and great prices!read more

service was great professional. had parts on hand. quick and outstanding and reasonable pricing. my…read morego to from now on

Few years ago, he replaced my battery and it was quick work. I am still using that same battery…read moremany years later. Discovered today the shop moved and happy it is still in business when I needed my old glass protector screen replaced. He replaced it while we chatted. Perfectly aligned and clean. So grateful because it's an old phone and he had replacements ready to go both times! I will definitely recommend this place to my coworkers and friends! I hope to go back again. Good service experiences.

WARNING!! While the…read moreperson who did the repairs was nice, they didn't inform me of any of the options of getting my phone repaired. Found out the hard way the reason they are cheaper to replace the broken glass on phones is because they use cheap glass that broke again in 2 days. $380 down the drain, TWICE!! The 2nd replacement glass broke in 4 days even with me being EXTREMELY careful with it. I can't afford to do it again for a 3rd time! I had to pay to get the glass replaced again TWICE so it would have been far less expensive to get the apple quality glass the first time & I would have had I known that. I didn't find that out until the 2nd time I had it replaced (they don't guarantee/warranty this!) & that broke in 4 days! I'm not hard on my phone at all so it's ridiculous that this is their scam! They also said my phone antenna was bad & replaced that. Now since they "fixed" that, it barely works unless I'm hooked up to wifi. It gets stuck & wont advance to the next screen. Since I'm on the road a lot this is VERY difficult to deal with! AND the battery now doesn't hold a charge for longer than 2 hours! This wasn't an issue until they fixed the glass! This is an IPhone 14 Pro Max so it's not old or beat up. BEWARE THEIR SCAMS!!

Great shop. Bought a fantastic scanner there amongst many other items over the years . Mike is…read moresuper knowledgeable

From the owner: Cromwell's Hometown Electronics Store 47 Years of Connecting…read morePeople We carry a large selection of Cell Phones, CB Radios, Police Scanners, and related accessories

I have been going to this location since it opened. It has by far had its ups and downs and even…read morethough it's less then two miles away I used to drive to other locations. Well, Nick and Chris have totally changed that! Over the past two plus years they have gone above and beyond for me, my husband, my mom and other customers that are there when I am. They are knowledgeable, friendly, hold one another accountable and go above and beyond to exceed your needs. They will exhaust every possible option to troubleshoot or help you out, even when they go in doubtful if they are able to help. The store is bright, clean, has proper sanitation stations and is well stocked. Selections are a bit limited due to demand, but they do everything in their power to get you what you need and want. I definitely recommend this location and either Nick or Chris!!!

My phone stopped connecting to the internet out side my home. the Verizon employee named Symphany…read morewent above and beyond in both service and knowledge of the situation. thanks for A+++ customer servic.

I have very mixed feelings about this location. The first…read moretime I came here (back in September), I was told that if I dropped my phone off before 3pm it would be fixed the same day. I arrived a little after that, and my phone was repaired and ready the next day with no issues -- so my first experience was positive. Four months later, my screen started malfunctioning with no physical damage, which should have been covered under warranty. I scheduled an appointment online for Monday, drove 30 minutes, and when I arrived the store was closed, even though both the website and phone system still said they were open. There was no notice or update. I called the next day before driving there again and was met with attitude about them not notifying anyone they had been closed. When I arrived later that afternoon around 4:15pm to drop off my phone, the entrance still wasn't shoveled. I had to climb through snow just to get inside. The next day, I was charged $99 by my insurance because the claim was automatically changed from "warranty" to "accidental damage," even though the repair was not accidental. (This was done by the insurance company, not the store.) When I went to pick up my phone, I was told my SIM card tray was missing -- which was not true, as it was in the phone when I handed it over. It was inside an OtterBox-style case that snaps together, so it couldn't have just fallen out. The employee I originally gave the phone to claimed it was never there, while the employee helping me at pickup (who was much kinder) offered to order a replacement. I ended up ordering one myself because either way I would have had to wait two days -- but if the store ordered it, I would have had to drive 30 minutes back to pick it up. It made more sense to just pay the $6 and have it delivered to my house. That said, I want to give huge credit to the second employee who helped me with the insurance issue. He spent nearly an hour on the phone fighting with the insurance company, dealing with dropped calls and transfers, all while still helping other customers, just to make sure I wasn't wrongly charged. He didn't have to do that, and I truly appreciate him for going above and beyond. Because of him, my experience went from incredibly frustrating to being handled with genuine care and effort. I just wish the overall process, scheduling, and communication, was more consistent and professional.

Brought a HP Envy laptop in due to the charging port not charging. Took 2 weeks for them to get the…read morepart and repair it. Works as it should now.

At least one of the people who work at this location will out and out lie to your face about what…read moreyour bill amount will be (not even in the same ballpark) and that you MUST sign up for insurance (you don't.) And we were enrolled in the Next Up program without even being asked. Just a terrible experience at the store on Main Street in Middletown. Advice: Go somewhere else

Claudiana and her team were wonderful! We found the perfect phones, thanks to Claudiana's help and…read moreguidance. Highly recommend this store! - Wendy & Terry O

I am unhappy with this location's business practices as they sold a multi year phone contract to a…read moresenior citizen after they were advised the senior citizen rarely used his phone and was not going to be able to communicate much longer. I have failed a complaint against them as I believe this is unethical.

About two to three months ago i went to this store to trade in my iphone 12 pro max. they said with…read morethe trade in, i could get $800 off of the new iphone 14 pro max since my phone was in pristine condition. Not only this, they offered free airpods 2nd gen along with the iphone 14 pro max purchase. Following this, they offered Airpod Pros would be a total of $70. So i took that deal. i contacted customer service regarding my "credit" that was supposed to post to my account. They said that the iphone 12 pro max only takes a whopping $400 off of the Iphone 14 pro max. not only is that literally fucking HALF of what i was anticipating, but im like really fucking disappointed in this company because I've been with t-mobile for as long as i could remember. but wait... there's more. the airpod pros that were supposedly "$70" and that i was supposed to get a "credit for," apparently only Iphone 14 plus and the regular iphone 14 is "eligible" for that offer. Like are you fucking kidding me not only am i getting scammed once, but twice by this company. like what the fuq. you literally took $250 for the airpods $800 for this iphone, because they don't even know if they can even APPLY the $400 off at LEAST and they added some shitty protection i didn't even need. i literally had the 12 pro max for almost 3 years and it had NO damage whatsoever. so what the fuck i should've kept my 12 pro max tmobile im coming for u bro. ‍ $1,050 that you owe me?? funny. it's been 3 months already, consider an interest rate provided by my lawyer since you "can't" refund me or "credit" me. thanks.