Went to the shop with broken PS5 fan connector (pretty common in ps5) and a lot of dust. Everyone…read morequoted me a lot of money. He was very reasonable and gave me a good deal. If I break anything I would take it to him again.

Great customer service! They had a battery for my relic of an iPhone and promptly switched it…read morewithin 30 minutes. Price was reasonable and quality work. Would go back for any other phone problems that may occur. Thanks!

Super impressed with their expertise and customer service. They saved the day with the quick iPad…read morerepair. Fantastic!!

I have a friend who is very bad with phones. Throws his smart phones around like they were the old…read morebrick phones (he's too young to remember those too). On multiple occasions he's called me from random #'s asking me to Zelle him some cash because he can't afford to get his phone fixed, so that's why when my phone charging port failed I knew exactly where to go. I've been on Android & Samsung for 13 years never having had an issue other than loss. So when my S24 Ultra USB-C Port got loose I was thinking of just upgrading, but having lost some key features when they released the S25 Ultra I decided to repair. Phone was at 15% and was taking 3 hrs to charge via wireless and I needed my phone for work the next day (4PM thursday). I called ahead and they said $125 without knowing what model/brand. Showed up and James quoted hour and a half which was perfect as they closed at 7 and had the port in stock. They can sure fix the easy stuff, but when I asked about cases and accessories they pretty much only carry Iphone and the latest models from other brands S24 Ultra is a flagship phone. Service was great, but my screen protector was bubbled from when they removed the glass. Not a big deal, but I wish they had my brand/model for a replacement. While i was browsing I heard James interacting with another customer which gave me pause as he didn't seem to have any sympathy for them wanting to save an old phone which had pictures that were priceless to them. Loss of a star for that. Haven't had any issues since and I'll likely return if I ever have need for repair not through my insurance.

Sandra is the bomb. Excellent customer service, problem solver extrodinair. Thank you.read more

I came to this store to get new service. I had an official sheet from from T-Mobile with the…read moreprogram I wanted. Somehow after spending two hours, yes two hours with a new person who said she was training, the program written that I gave her was not what she signed me up for. She took my sim card out of my existing phone and did not put it back. Because of the outrageous time I spent doing this and the fact that the program I signed up for wasn't what she did, I cancelled. I am now trying to reinstate my previous phone service. The employees at this location aren't professional. You will spend way too much time with incompetence and a lack of consideration for the customer. Stay away from this location.

Whole Staff top to bottom are crooked STAND CLEAR ! Oversell…read morewatch phone tablets. Poorest coverage Vista East dropped calls.others cannot hear us. Phones equip given back. Still adverse billing letters ignored.they are so hungry. Use boost, Tello no stores. On line CHEAPEST. No refunds T mobile! Sign no contracts. Most plans month to month others. John GA one.

I feel like technology makes our lives harder most of the time but Mary makes your life easier…read more Thank you for your patience, smile and understanding. I appreciate your time and concern for my case T-Mobile is the best phone company especially for calls made out of the states. I bounced between T-Mobile, and Verizon once before and I will never go back Thank you

Ben was so beyond helpful, kind, and efficient. Came in with quite a lot to get done and Ben got me…read moreout of there with my new phone quicker than I expected. He was extremely knowledgeable and explained every part of the process thoroughly. Will definitely be coming back to this location for any future phone needs!

Had to go to the Att store to turn in a phone for the iPhone 17 trade in deal…read more We called Att to verify we can still turn in the phone and they advised us to drop it off at an Att store. I went to the San Marcos Att store the guy was all alone and had no one to help him so I went to the vista store. The vista store was a little busy but one guy was free. After checking the account we dropped the phone off and got a receipt'. No issues. All good.

I had 10 phone lines for almost 8 years with this company. Got five iPhone 16's for free from…read moreVerizon so I switched still much cheaper with new phones. I've been to six stores trying to cancel my service. They try to stick me with another billing cycle, even though I've been trying to cancel days before that was over. This specific store actually lost one of my phones that was being exchanged from faulty hardware then magically found it gave my wife a hard time I went back again today to cancel everything. Andrea says she can't cancel in the store. I told her that's not true then Danny the manager gave me the store phone called customer service after about 30 minutes. I got everything canceled and my bill wiped out Stay away from T-Mobile third joke.

After about 10 long agonizing online chats, and calls with T mobile customer service trying to get…read moreour 8 lines ported to T mobile from Verizon, FINALLY representatives with outstanding customer service and solid answers as to what the hold up was and why I haven't had cell service for 1 week! HIGHLY recommend going and seeing Trey and Gilbert at the Vista location. They know what they're doing and provided outstanding service!!! Thank you guys so much. I appreciate you!

I recently used them to replace an iphone battery. They were quick in their service and did a…read morecompetent job. However, they ripped me off. They charged $129.99+tax for replacing it with a non-Apple battery while (i found out later) Apple only charged $99.99 Apple also provides 1 year warranty vs the shop's 30 days. The 'new' battery while performs better than my old one, it's not quite up to my expectations as one charge is good for around 12 hours (on energy saving mode). One more thing, when checked out, they solicited tips for their work which I turned down but nonetheless left a bad taste in my mouth.

Always the absolute best service. The human touch is always…read morethere. The techs really know what they are talking about and, after nearly a decade of using their services, I just do whatever they tell me to do. I have only had to take something back once. And when I did, it turned out that it wasn't their fault, but was from faulty parts. They never said any form of "it isn't our fault". They just fixed it and apologized for the inconvenience. Also, the owners actually give a dam* about their customers.

Melissa is outstanding. I work with her for almost the last year and she's wonderful. Very helpful…read moreand fine ways to make you feel comfortable welcome and very knowledgeable. I would promote her. She's very very good thank sincerely your 10 year customer.442-404-9055

Came here to see how I can cancel my line, but keep the remaining lines on the account active. The…read moregirl was absolutely no help. She couldn't provide any guidance other than call customer service. You would think they have some kind of training, but pretty useless to come to the store.

In December, I went into this store because Verizon was offering a buyout deal -- they were…read moresupposed to buy out what I still owed on my phone and let me choose a new model. I was told it would be paid off. It was not. Now I have a bill this month for $700 and some odd dollars to pay it off. While I was there, they also told me I needed an upgrade for my 5G network and offered me a new box. I agreed to the upgrade. They told me I didn't need to fill out anything and that I did not need to turn in the old box. When I later called 611 to confirm everything, I found out the store had set my account up completely wrong. They had it charging me for two 5G boxes (so I was being billed twice), and I was also being charged to pay off my phone -- even though I was promised it would be paid off under the buyout. This store was extremely unprofessional and clearly didn't know what they were doing. They royally messed up my account and it took me a full week to get everything cleared up with Verizon (611). Verizon has now told me that going forward the only store I should use is the Verizon-owned store by Olive Garden in Carlsbad, and that it's the only legitimate Verizon store in the area. I strongly suggest avoiding third-party stores after what I went through

My first time visiting this location, and I stopped by to upgrade my phone. I was immediately…read morehelped by a very nice gentleman who made the entire process easy and stress-free. He was knowledgeable, patient, and explained everything clearly. I upgraded my iPhone and got a package deal that included a case and screen protector. He did a great job installing the screen protector and helped me transfer all my data from my old phone to the new one. Overall, a great experience with excellent customer service.