Great doctors! Great care! And a nice and clean building with friendly staff!…read moreI really liked the fact that their imaging center is in the same building and take walk-ins. My daughter had an appointment and we were told she needed an X-ray. Got the order in hand, and went downstairs. Checked in (as a walk-in), and was called in about ten minutes later. My husband got up to pay the copay at the front desk while I walked my 7 year old to the back. They sat her down, took a pic of her hand, and walked us out. I walk out, and my husband was still in the middle of paying the copay! That's how fast this was! In and out.

I was referred here thru Kaiser. Showed up for my first appointment 2 months ago, they decided they…read morewanted to do more comprehensive imaging, which was fine with me. I have a family history of breast cancer. Today at 3:15 pm I get a call asking me what kind of mammogram I am approved for! Am I a dr? No. They wanted ME to call my dr immediately to find out! Why am I doing YOUR job and why wait until Closing time, when I scheduled an appointment first thing in the morning? Very poor consideration for their patients, they finally agreed to call my dr themselves but of course I never heard back. Long story short, if you think you have a lump AND a family history.. do NOT go here. They don't care. I'm not going to my appointment for fear of them billing me because they don't think they have authorization & wanted ME to do their job.

I'm updating my review due to Nurse Jacqueline's behavior. She is extremely rude to the point it…read morecomes across as bullying. She openly whispers and laughs while I'm in the waiting room. When I'm the only patient there, it feels like she's making fun of me, which is disrespectful and unprofessional. While the manager Karen, PA William Inciso, and Nurse Karime are helpful and professional, Jacqueline's behavior is unacceptable and needs to be addressed.

I switch PCP because my former PCP, was out of contract with my medical group and was in contract…read morenegotiations. So my insurance assigned me to this clinic. I was incredibly upset and frustrated with this clinic. It took them 8 days to send my prescription refill to my pharmacy. My pharmacy tried to contact them every day electronically, fax and even personally called them a couple of times to get my prescription filled. I also called them everyday to no avail. I finally went to the clinic to talk to them directly only to be given the run around and still they didn't send my prescription refill to my pharmacy. Seeing how frustrated I was, the front desk person said to me that it's nothing personal and they treat every patient the same. If true, then I think this is a red flag for all their patients. The staff didn't really care and wouldn't go out of their way to help you. The prescriptions I needed filled were for my diabetes and high blood pressure. I'm lucky that I didn't go into a diabetic coma or have a stroke for going without my prescriptions for a couple of days. I filed a grievance with my insurance against this clinic. I wasn't about to go through this again with them when I need my prescription refilled next time. So I contacted my former PCP and ask if they were back with my medical group. They said yes and I quickly called my insurance to switch back. Never again will I got to Family Health Care Clinic.

I've had a bad case of stomach flu for 4 days straight. I ended up calling AFC on 07/16 morning and…read moreasked if there was a wait. They advised that there was no wait at that moment but wasn't sure about later on, which I understand. Got there approx 20 min later and it was pretty empty (thank goodness) and the process was pretty straightforward with the medical staff being super nice and knowledgeable! 100% recommend for non-life threatening medical issues!

I hesitate leaving a review because I don't want my spot discovered but these people deserve the…read moreaccolades. Very clean, friendly staff and quick service. What I love most is that I can make an appointment online and not have to wait forever in a waiting room full of sick people exposing myself to Lord knows what.

Does anyone know where did Dr Tania went ???i asked for her and no one gives information where she…read morewent , best DR ever no one like her !! Office is not the same with out her .

Worst office...phone just rings and rings..no follow thru of care...poor staffing.... Medical…read moreassistant told me I had an abnormal ekg...uhhh what! SHE isn't a doctor nor should she be reading results that she can't interpret to patients! Talking about I have to go to some cardiologist...when In fact the ekg was normal. Unnecessary stress. Anyway worst office do not go here.

This has been the worst experience I've ever had with a medical clinic…read more The customer service is extremely poor and unprofessional. The front desk staff and management appear disorganized, and basic communication is severely lacking. I experienced confusion, delays, and a complete lack of accountability. Patients deserve respect and clear communication, especially when it comes to their health. Unfortunately, that standard was not met here. I would not recommend this clinic to others.

The quality of care of this place has gone down the drain. My parents have been going to this place…read morefor primary care for years and they didn't have any issues with the doctors or PAs. This year my dad went in for his annual physical check but the doctor didn't do anything except asking him a few questions and they tried to brush him off by saying "well you look pretty healthy" . They didn't even listen to his heart or lungs or palpate his abdomen. WTF? Isn't these like the normal routine with physical exam? They didn't even want to draw his blood for blood work until my dad ask them to do it. This is unacceptable, I suggest everyone avoid this place at all cost because they obviously have no freaking clue of what they are doing. I will not allow my parents to come back to this place ever again.

My dad's been coming here for a while, and I have to say -- the doctors and staff at Chino Hills…read moreFamily Medical Group are top notch. They treat him with patience, professionalism, and kindness, which means the world to me. He's showing some signs of early-onset dementia, and as anyone who's been through that knows, it's not always easy -- he sometimes forgets appointments or prescriptions (like his brain scan from six months ago), but the staff never make him feel bad about it. They handle it with empathy and good humor. That's something you can't put a price on. The doctors are knowledgeable, thorough, and genuinely care about their patients. The front desk team keeps things running smoothly, and every visit feels like he's in good hands. In a world where medical care can feel cold or rushed, this office actually takes the time to listen. Doctors who take their time and genuinely care about outcomes. Chino Hills Family Medical Group is a place where quality care meets humanity. They've been great with my dad, and that kind of professionalism mixed with patience is something rare. Highly recommend -- especially if you're looking for a team that's not just competent, but compassionate.

This place is falling apart. We haven't seen Dr. Moreno for…read moreyears. Some of the P.A order tests, but never contact you to discuss the results. Last year, I had made an appointment for a specific vaccine. A few days before rhe appointment, their system asked me to confirm the appointment, and the next day they said they do not give that shot. The exact same thing happened today. I made an appointment 3 weeks ago for an important vaccine. Again, their system asked me to check-in, and today, 45 minutes before my appointment, they called me to tell me they were out of that vaccine, that they had used the last one. I've been.going there for years. I was satisfied, but now, it is obvious, there are having problems, and it's time for me to go somewhere else where they are more organized, better staffed, and where the main doctor is visible.

Staff is rude as hell and they lied about Hansen having family emergency for a yr, Office got so…read morebad I got a new Dr. Office is very outdated, they never use the gauze, cotton or Qtips. DONT WASTE YOUR TIME GOING THERE

Dr, Vernal is my doctor. The staff very friendly and professional. I have never had any trouble…read morewith this off.

Incredible and very courteous staff. Attentive to the patient's needs, everybody is friendly (from…read morecheck-in, to receptionist, to nurse, to doctor). Highly recommended.

Everytime I come here, it's a big waste of my time. It's like it's a teaching clinic and all the…read morestaff are scared of getting sick. It's like they barely want to observe my body or they want to use their equipment and all of them. I knew a simple request would be too hard for them to fulfill. I always left depressed and broken.