I brought in a board I thought was headed for the trash after severe damage. They were able to fix…read moreit to my surprise! Saved my board and I've been back several times to grab snow gear. Excellent selection with very knowledgeable staff. An excellent shop that deserves high praise. Keep up the good work!! I'll be back many times.

Truckee Boardhouse is a hidden gem! I just got back into snowboarding after 15 years. Last Monday…read moremy wife and I went in looking for a new pair of snowboarding boots for me and ended up with boots, a new board, helmet and goggles. My wife also decided to get back into snowboarding and got herself a complete set up. We would have not bought that much if it was not for the attention and guidance we received from Shane. He spent time learning about us and figuring out what would be the best fit for both of us. Not only does the Truckee Boardhouse have a great selection but most importantly they know what they are talking about. I was looking at other places before walking in last week and within the first 10 minutes I knew I wasn't going to look anywhere else. You cannot put a value on customer service and expertise. We now will only go here for our snowboarding needs. They are also a full service shop where you can get your boards waxed, edged and repaired. We currently live down the hill from Truckee about 1.5 hours. I feel comfortable knowing if something goes wrong with my equipment on the mountain I am within 20 minutes of the Truckee Boardhouse to get something fixed or replaced. Hands down this is the place to go if you want a great selection, service and knowledgeable staff. They also have a killer deal during summer months to clear last year's products to make space for the new season as well as a great selection of summer goods and accessories.

Solid store with the brand hailing from Venice, CA. They're selling snow and skate boards and gear…read more I didn't look too much into quality. I picked up some sunglasses from an Australian company on a Black Friday deal. My husband really wanted a shirt, but they didn't really have any inventory or really any interesting apparel, which was definitely a missed opportunity. Definitely some great designs in their boards, so if you're searching for a new ride, not a bad spot to pop in and check out.

Only bought a couple of smaller items in here, but the service has always been great, the people…read morepolite and knowledgeable, and the vibe right. Thanks for everything!

This is an awesome place to get cycling or ski gear in Truckee. I visited in summer, they had a…read moregreat selection of both acoustic and electric bikes, as well as lots of skis. I also used the bike service department and they were top notch.

Best in the business, super helpful and love that they are always open and servicing snowboards…read moreyear round!

I had quite literally the worst experience I've ever had at any establishment in my life at this…read moreplace on Thursday, July 9th. My fiancé and I were celebrating our ENGAGEMENT with a party of 9. We had been looking forward to this place for SO long and were so excited to spend an entire evening here. For VERY important context, both my fiancé and I were restaurant and bar managers for several years. Neither of us have ever raised our voice at anybody working at a restaurant, bar, etc. We are literally an entire crew of service workers or former service workers who are very respectful of the entire industry and its practices. When we walked up, the older blonde woman working the front was extremely hostile and rude from the jump. I was trying to ask questions about the venue, food options, etc before we went in, and she began barking at us for IDs immediately. Not a single hi, welcome in, etc. Just immediately aggressive. My fiancé, who is 27, gave her his Oregon ID. Considering this state is literally a few hours away, you would think they are fairly familiar with this ID, but apparently not! She began aggressively and repeatedly bending the ID to the point we sincerely thought it was going to snap it in half. Despite it being obviously real after looking at it under a light (Oregon has very specific and complicated patterns, it's widely known as the hardest ID to make a fake of), she said she didn't believe that it was real. We were a bit baffled, and insisted it definitely was. She asked my partner what his zip code was, and because we had just moved, he gave her our current zip before realizing she meant the one on his ID. She laughed and said "nope, i'm keeping this! This is a fake". She said because he said the zip code wrong, she wasn't going to give it back. At this point I got angry. I told her that 1. It is 1000% a real ID and 2. It is completely illegal to hold somebody's ID hostage. Her and her coworker got really defensive and told me to "just calm down" despite her continuously bending it and laughing. She kept saying "I'm allowed to keep it if it's fake" which it WASNT. It is completely illegal what she was doing. This is THEFT OF PROPERTY, so I was absolutely not going to calm down. My fiancé called his parents to hopefully get a photo of his passport to diffuse the situation. The older woman who was holding us hostage demanded to TAKE HIS PHONE and speak to his mom. She then grabbed it and walked all the way down the sidewalk, spinning around and giggling. It was one of the most bizarre things I had ever witnessed, and frankly, we believe she was intoxicated. Her coworkers looked incredibly embarrassed and wouldn't even make eye contact with us. She finally came back and we took the ID and phone back from her. She never once apologized for stealing our property, almost breaking it, and falsely accusing us of committing a crime. Not even an inkling of remorse. Just giggling. I told her how absolutely unprofessional and illegal everything she just did was. Luckily, we have legal resources that we will absolutely be exploring this week, because no patron deserves to be held hostage, have their property stolen, and not even receive an apology. Not only did RMU tarnish what was supposed to be one of the happiest nights of our lives, they lost out on thousands of dollars (that we spent elsewhere that night) from our party because their hostess had a major power trip. To make matters even worse, we had other folks join up with us later that night who also stopped by RMU and had equally unpleasant experiences. They all said that the same rude hostess was bending the ever loving life out of their IDs and being incredibly snarky.

Solid happy hour, good smash burgers…read more I'm more likely to order a burger medium-rare than to order a smash burger, but theirs was tasty. The duck fat fries were good, but I'd prefer them without the smathering of garlic, because it masks the duck fat flavor. They are pretty pricey for the casual ambience and plating, but their happy hour specials make it worthwhile. If you happen to catch them on a Sunday, they have solid burger deals as well. Don't bother with the fried chicken sandwich, the center came undercooked and the fry was slightly soggy, so not worth it.

I love this little shop. The staff are always super friendly and helpful, the music they have…read moreplaying is fun, and they are very relaxed and flexible with rentals. I wasn't sure if I wanted to rent for one or two days, so they just rang me up for the first day and said we could settle up for the second day when I returned my skiis, no need to drop by or call in advance. Easy peasy, quick return process, costs were less than renting right on the mountain. I don't know much about ski equipment in terms of selection, but my gear was solid and they have options for beginner, intermediate, and advanced sliders and boarders.

Don't rent from the resorts. Rent here. Less expensive. Quicker. They clearly give s... and…read morewill take care of you. I was a total pain in the a.. The old crabby dude who nobody wants to help. These guys are amazing. Very friendly. On top of being super helpful, I dropped my ID and CC and they called me a let me know they were putting in the safe and holding it for me. Really good people.

If you want to a very poor customer service, steep price, mediocre ski/board tuning job, then go to…read moreTrue North. Otherwise, go to Burton, Showcase, or other places off the Village of Northstar. True North is also very unacommodating for Northstar Teams athletes, which we've been a part of since 2019. Team kids start going up to the mountain at 8:15am but the store is not open until 8:30am. My son came at 8:15am to pick up the board from the rack, only to be rudely turned away by their rude employee named Xavier. The boards were already on the rack, the door was open, and he didn't even need any assistance from the employee, since everything has been paid for, and there's no checkout process involved. My son ended up waiting and being late to their training. Now on to the tune itself, the edges were not as sharp, and the wax was mediocre. If you want a solid shop work, go to Totally Board or Start Haus. Overall, a very poor experience. Never coming back.

Paid $75 and had to wait overnight to get my board back from a tuning that left the board more…read moremessed up then when I dropped it off. They scuffed by top sheet and added way to much ptex while somehow scarring it down to the core in another spot and then just leaving it lookin like crap and running carlessly through their machine. Don't go here!

Friendly service...nice to acknowledged when walking into the store. Also nice when staff takes an…read moreinterest and asks where we are from... and it's the same Midwest state, Iowa. Followed by, "and how did you get here?!" Small world.

I'll give 5 stars on the service alone. super nice staff there. very helpful. we were able to find…read moremost of what we needed with their help. good selection of north face products. store is easy to navigate. nice big fitting rooms. no complaints!

The customer service and selection are fantastic. I called to rent a kayak for a half-day and they…read morewere so helpful, the price was better than I anticipated and was actually able to keep it for a full day. When there are numerous options to rent/purchase similar items customer service and friendliness will always win!

The people here are really nice and incredibly knowledgeable. We showed up right before closing to…read moreget rentals and there wasn't a single peep about staying late. They were patient with sizing and not trying to oversell either. Rental prices are fair but gear seems expensive. But it's Tahoe and I bet the property is expensive to maintain.

I went there for renting skis to go to NorthStar…read more It was open from early and closes at 7pm, so I could pick up and drop off before going to skiing. I was there on Sunday and it had few customers, no wait time. I was in and out with 10 minutes. Everything was very quick and clear. Return was the same, very quick agian. No wait time. The price was much cheaper than at the resort and service was better.

Great service and friendly staff! Very helpful. We have rented from her for a couple years.read more

Thanks Pacos for a brake bleed on both brakes that saved my vacation trip. They were a week out…read morebut got me done next day in time for an afternoon ride . Got the rest of the trip done , and brakes were tight and solid and they even had a brake pad in stock. Best shop I've been to in awhile !

I've been working with Pacos Bike Shop in Truckee since 2017, and they've consistently gone above…read moreand beyond every single time. Ryan and Cody are absolute pros. Cody just finished building up my brand new Crestline RS 181.2 Plaid Edition, and the bike came out 100% dialed--every detail perfect. You can tell he really knows his craft and takes pride in the work. Ryan taking it a step further with home delivery was the icing on the cake. That level of service is rare these days. If you care about quality, attention to detail, and working with people who actually know what they're doing, Pacos is the spot. Highly recommend.