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    Totally New Concrete

    5.0 (1 review)
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    Masonry/concrete removal

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    2 months ago

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    Mike M.

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    AMCO of TN - Concrete & Grading

    AMCO of TN - Concrete & Grading

    4.3
    (4 reviews)

    We hired AMCO to pour a backyard patio…read more Day 1 was the excavation and included a "tear out and haul off" that we paid extra for to avoid renting a truck ourselves or paying another company to dispose of the yard waste resulting from the excavation, including our old patio of pavers/stones and rocks that AMCO was tearing out. At the end of Day 1, there was quite a bit "torn out" that wasn't "hauled off". We did not raise this concern then because we assumed either (a) it would be thrown into the slab bedding like much of the old patio and pavers were, or (b) they would "haul off" the rest of what they "tore out" after the slab was poured on Day 2. However, both of our assumptions were incorrect so we paid 1-800-GOT-JUNK to remove the yard waste AMCO left. *** pics 1-7 *** Day 2 required we pay for a line pump to pour our concrete slab due to the limited access to our backyard-no problem. The concrete truck was to park on the side of the road in front of our house and the line would run down along the side of our house, through our fence, and pump into the backyard. However, once our backyard slab was fully poured and it was time for the line that pumped the wet concrete to be removed, they used an entirely different area of our front yard, unrelated to where the line pump was ran to our backyard, to dump multiple buckets full of excess/left-over concrete as if that were precisely where it were supposed to be properly disposed. I watched multiple individuals dump buckets of what I initially thought was water after getting notifications from my Ring doorbell. We did not expect, nor was it mentioned, implied, or other, that our front lawn would be damaged in any manner, let alone be treated like a dump for wet concrete to be disposed or dumped to dry so it'd be easier to excavate at end of day. To this, AMCO said that such was to be expected with this type of work. They smashed and grabbed the biggest pieces once the concrete dried on the way out, but we spent a lot of time, effort, and money breaking up + digging out the concrete they dumped and left, and repairing the yard itself. *** pics 8-15 *** The next issue arose at the end of Day 2 but wasn't fully realized until days later, because despite being assured it was fine to walk on immediately, we waited a few days to be safe. Once finished, the last to leave took his boots off to step barefoot across the newly poured slab to exit our backyard because it's the only way in/out. A few hours later, we were inspecting our new patio from the bottom steps of our deck (since we didn't want to step on the seemingly still wet patio yet) when we noticed the footprint on our new patio step where the guy exited barefoot, and had a laugh. We stopped laughing about the footprint a week or so later when after a good rain, we realized the step's integrity was compromised due to the edge of it being stepped on before it was dry enough to support that weight. We care more about structural soundness than aesthetics so we were able to use EUCO Qwikstitch to fill the cracks before they spread more. *** pics 16-21 *** I wasn't going to leave a review, in fact, I honestly really wanted to avoid it (water under the bridge) but this last straw broke the camel's back. Our patio was poured on April 18. Not even 2 months later, on June 8, my wife was looking down at our patio from an upstairs window when she noticed a crack running down the very center of our new patio, from one end almost 30 feet to the entire other end. Again, thank God for EUCO Qwikstitch and not caring nearly as much about the aesthetics as the actual integrity and usability of the patio. Regardless, our 7 week old patio should not have required hundreds of dollars of Qwikstitch to prevent more and more cracks from spreading and further compromising our new patio. *** pics 22-30 *** As a result of having this patio done, we've had to spend a lot of time and money and energy far and above the price we paid AMCO- for digging up the rest of the concrete and repairing our front yard; paying another company to actually haul off what we already paid AMCO to haul off; the dent left on the edge of our newly poured step from stepping on it before it was dry and the cracks that resulted; hopefully this 28ft crack that developed through the entire center of our patio will be the last issue. These, especially the latter, are some of the main reasons why we feel the work we paid AMCO for "Could Have Been Better".

    Our family was extremely pleased with the service provided by AMCO Concrete. Within one day of…read morebeing approved to proceed by our HOA we were on their schedule and moving forward with the driveway extension and expansion. The team was knowledgeable, professional, fast, and did a fantastic job. We would absolutely recommend them to anyone who is looking for concrete work!

    AFS Foundation & Waterproofing Specialists

    AFS Foundation & Waterproofing Specialists

    3.8
    (52 reviews)

    Great company. Trevor W. does quality work and goes the extra mile to please the customer.read more

    I want to share our experience with AFS Foundation & Waterproofing Specialists because foundation…read morework is a significant investment, and I wish we had known more about what ​the customer experience would look like before making our decision. We hired AFS to perform substantial foundation work on our home, including the installation of 10 SettleStop Helical Piers, crawlspace encapsulation, and related work. Our contract totaled more than $24,000. Naturally, the foundation work required excavation around our home. We understood that this would disturb our yard. We also understood that our contract makes us responsible for landscaping, reseeding, resodding, and potentially adding topsoil following normal settlement. That is not what we are upset about. We already have a landscaping company scheduled to address the yard, so restoring the landscaping was never our expectation of AFS. What we did expect was for the excavation areas to be properly backfilled and compacted. In fact, our contract specifically states that when trenching or excavation is required, AFS will "backfill and compact soil to the best of its ability." The work was completed on July 28. Following rainfall, multiple areas around our foundation experienced significant settlement and collapse. We were left with several depressions approximately 8-10 inches deep, including areas immediately adjacent to the foundation. Some areas had visibly collapsed enough to leave voids in the soil, exposing portions of the pier/bracket assemblies. One area had a drain downspout that was never reconnected properly and instead had just been buried by dirt. We documented these conditions with photographs. Again, we were not asking AFS to landscape our property. We were asking them to address what appeared to be significant settlement in the areas where they had excavated and to ensure those areas were properly backfilled and compacted. Unfortunately, this is where our experience with AFS became particularly frustrating. We contacted AFS on August 1--only a few days after the work was completed--to report the condition of the yard and request that someone return to inspect it. By August 5, we had received no response, so we contacted our salesperson directly. Eventually, we were told that a crew would return on Monday, August 10. They never showed up. We received no call or explanation that the appointment had been cancelled. We contacted our salesperson again and were then told the crew would come on Thursday, August 13. That day, we were contacted and told there was an issue with another project and they could not make it. At that point, we were understandably frustrated, but we were still willing to be reasonable and accommodating. We agreed to Saturday morning, August 15. Again, no one showed up, and no one called. We sent messages to everyone involved Saturday evening, expecting that someone would follow up with us Monday morning. No one contacted us. On Monday, August 17, we finally called AFS's main number and left a message requesting to speak with the general manager. We subsequently received a call from the project superintendent, who came to the house that same day and filled in the holes. We appreciate that he ultimately came out. However, at this point, we are left wondering whether the areas were actually compacted properly. The work consisted primarily of dumping dirt into the depressions and manually stomping it down. Time will tell whether the areas remain stable. As for the actual foundation repair itself, I am not an engineer, and I am not going to make claims about the structural integrity of the pier system that I cannot substantiate. We chose AFS because we believed we were hiring professionals to do an important and expensive job on our home. At this point, our biggest disappointment isn't that the ground settled after the work--it is the lack of communication, follow-through, and attention to the condition in which the property was left. For those reasons, we wouldn't recommend AFS to anyone.

    Totally New Concrete - masonry_concrete - Updated August 2026

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