I originally left a 3‑star review because my first 90‑minute massage with a female therapist felt…read morevery routine and not customized to the areas I listed online. There was no consultation, she didn't engage in much conversation, and it was clear my intake form hadn't been read. Even when I mentioned my tight hips/psoas several times, she didn't adjust. I actually found this place by reading Google reviews and decided to take a chance, so I was disappointed that the session felt generic. Gary, the owner, reached out afterward, apologized, and explained what went wrong. He offered a complimentary 60‑minute session tailored specifically to my concerns, and I went in today. The difference was immediate. Gary was knowledgeable, conversational, and focused exactly on my tight psoas/hip area. He understood the issue from a workout perspective and customized the entire session to what my body actually needed. I now feel confident I've found someone who will truly tailor the massage to my concerns, and I'll be making another appointment soon. I appreciate the follow‑up and the effort to make things right.

Great massage and atmosphere, very clean, professional and attention to detail. Therapists apply…read moreperfect pressure, and never been rushed. Wonderful staff that's always seem to be happy, give them a chance and enjoy a great massage

It had been awhile since I had been there, but that was my mistake. I went in a wound up, tensed up…read moreball of nerves. Nicole's masterful technique had me feeling like a whole new person. I won't go as long as I did this time without getting one and I highly recommend this if you want to experience total relaxation. This was my third time visiting Body Works, but it won't be my last. Virginia welcomes you in so it's an overall awesome relaxing experience!

After years of loyal, respectful visits every two weeks - always tipping 20%+ - I was shocked by…read morehow I was recently treated. I missed an appointment, which I had clearly stated I intended to pay for at my next session. But when I arrived and greeted my therapist, I was stopped at the front desk and told I couldn't go back until "this was taken care of." I was made to stand there while they charged me for both the missed session and the one I hadn't even had yet. It was awkward, cold, and humiliating. Despite all my consistency and support, I was treated like a flight risk. I was made to feel so uncomfortable that I walked out and didn't even stay for the massage I had just paid for. When I reached out to management to explain how upsetting the experience was, the response I received was brief and dismissive. I've since canceled two months of future appointments and requested that my card be removed from their system. Roxanne is a truly wonderful massage therapist, and this review is in no way a reflection of her work. But the way this situation was handled by management was deeply disappointing. There's a lot to work on in how they treat loyal clients and communicate policies. I would have preferred to leave a better review - but this experience left me no choice.

Where do I start? Besides the fact that she raked her elbows across my ribs for ten minutes, took…read morephone several phone calls and texts and repeatedly left the room, the therapist was obviously ill and had to leave the room at one point to hawk a loogie. Yes we all heard it. Instead of being able to relax for an hour I was on edge. I shouldn't have even paid.

Never again. I've had back pain for the last 10 years. My usual chiropractor was closed and I could…read morenot find another chiropractor/massage place within 30 miles. At least not one that required an appointment. Other than this one. I most certainly wished I'd NEVER found them. I walked out in more pain than when I came in. She was not digging into the muscle for relaxation. She was digging down into my bones. My ice packs would have done a better job (and will certainly test them tonight!).

The place is beautiful and tranquil. Exactly what you'd want in a spa experience. Massage tables…read moreare comfortable and everything is very clean. Tea shop that's part of it is also very cute snd had any type of teas you could imagine. The massages were relaxing. Note: verify pricing. The package was listed on their website cheaper than what they charged us when we checked out. **Covid alert** The staff did NOT wear masks in the shop or while we got our massages or facials. We are VERY careful everywhere we go with making sure we are doing all to keep ourselves and others safe. There was zero attention to safety here and sadly because of that we will not be able to return unless there are major changes to their Covid safety policies.

Ok, so since I was given a gift certificate for two massages, I decided to give Serenity another…read morechance, even though my previous review was a poor one. When we arrived, another tea party was in full swing (flashback to previous review) but at least this one was for adult ladies. So, the massage was very nice, and we decided to have a cup of tea. I had just done my Yelp check in, commenting on the tepid tea I had been served, when a spa worker who looked exactly like Thomas P (see his biased review of Serenity - only one review in two years - so suspicious) saw me Yelping. He asked me about Yelp, like he had never heard of it (yeah, right!) and I said Yelp was great for finding peer rated businesses, etc. He walked away after and I thought that was over... was I ever wrong! Evidently, he went into the back office and pulled up my review of Serenity. Next thing I know, the owner comes out surrounded by all her waitresses. She began to berate me for my last review 10 months ago. Says my review was damaging to her business and was impacting her waitresses, all of whom were mothers (not sure why that was relevant). She also said that if I didn't like her place, I should get out and not come back. How unprofessional! If her business is getting bad reviews, maybe there is a real fundamental reason. Maybe it is her temper and tendency to ask paying customers to leave and not come back. The owner is a bigger problem than a bad review. Funny enough, without the owner incident, I probably would have given Serenity a better rating than I had previously. After all, gift certificate notwithstanding, I spent $75.00 there for a coffee pot and dry teas. Still, all in all, I could not in good conscience recommend this business to anyone. Folks, give this place a miss.

I had a deep tissue massage that was wonderful! My daughter & I did a 90 minute massage that left…read moreboth of us completely relaxed & pain free. It was wonderful * I highly recommend!

I get a lot of massage to assist me as I work to remove chronic tension. I am having a lot of…read moresuccess with massage. On my annual visit to Gainesville a year ago, I had been to this massage place and had a very good massage. My massage therapist no longer available, I specifically asked for someone like her when I booked the appointment. Leah was my therapist. It was truly worthless - after 15 minutes of her doing the exact same strokes over and over without any connection to muscle, I expressed my dissatisfaction. She wasn't able to change what she was doing - superficial mindless repetitive strokes. I ended up cutting my 1 1/2 hour session down to 1 hour. It was truly a terrible experience. Leah actually asked me for a tip while I was paying. It was not worth the $73 I paid.

I got a 90 minute massage here about 2 weeks ago and was surprised on how attentive the staff was…read moreas they made sure to give me the best massage!

I bought my mother a gift card for her birthday for a one hour massage.. During her massage the…read morelady was answering the phone and the door. They did not make up the time it took her away either. Do not Recommend!

Sylvia is the B E S T ! She knows how to make you feel completely relaxed. You leave knowing you…read morehad the best massage for your needs. I do deep tissue massages, and she is the expert at knowing how to loosen me up. HIGHLY Recommend!!! You will not be disappointed.

Seriously the best massage I've ever gotten! I felt so welcome and comfortable. The space is so…read moreclean and decorated so cute I felt right at home! Go here and thank me later!

Luis was great and made me feel so relaxed and amazing. It was my first time getting a myofacial…read morerelease massage and I will be back for more no doubt!!

Best massage I've had and the relaxation I felt for days after was incredible. Luis is a…read moreprofessional he uses suction cups, polished stones with essential oils and so many techniques I've never experienced before. I felt weightless the next couple of days. Cannot wait to go back Tracy