I have been ordering from Tough Cookies for about 4 weeks at this point. Some meals are fantastic, dare I say gourmet, even? Some are just fine. Overall, I enjoy the convenience, and I like that we're also wasting less food. I'm not wasting half my Sunday at Market Basket, cooking, food prepping, doing dishes, etc. I do wish they did a better job with packaging to make heating easier. They often will put sauces or condiments like cole slaw in a small container, but other cold items like lettuce are on top of everything and need to be picked out to heat the carb and protein underneath. I will say it is a newish company, so my expectations are lower than normal (I can be a tough customer at times). The couple of times that I contacted customer service, they did respond within minutes. Their website is not the best, and I have had the unfortunate experience of having to pick from identical menus a couple of times already, despite being a new customer. Everything is healthy, and you can pick between low calorie, balanced, or high protein versions of each menu, based on your nutritional needs. Please keep in mind that they are a new company and some of the calorie counts and macros may not be accurate. Also, there is no option to modify any meals with the exception of gluten free or dairy free meal options. I do enjoy that I am able to pick low calorie meals while my boyfriend can choose from the balanced menu. If you are looking to change up your diet, or just want a break from cooking some weeks, I would highly recommend this company. I absolutely am eating healthier and I love that I'm spending less money on food lately. read more

This is the only meal prep service that has worked well for me. Easy to opt for nut free options, affordable and fresh.

I am reluctant to leave a "negative" review because there are certainly many positive aspects to this service, and I am genuinely rooting for this company to succeed. That being said, I found the food quality to be a bit disappointing. To be clear, I think the meal concepts were great and the flavors were well thought out, but it could not overcome the low quality of the ingredients. In particular, the chicken dishes were consistently a miss for me. I found the quality of the chicken to be poor, and on several occasions, I couldn't stomach it due to the texture/off taste. Most of the chicken dishes are made with what appears to be a lower quality dark meat, and the few white meat dishes had fibrous/stringy meat that had a "crunch" when chewed. Otherwise, I enjoyed the service, but as someone who needs to limit fat for health reasons but wants high protein, I didn't feel like I had a lot of options to avoid the chicken, and I was reluctant to try fish. Ultimately, I canceled after a few months of deliveries and not seeing a quality improvement. The service itself was otherwise smooth. I had no problems with delivery, in fact, they always followed my delivery instructions and sent texts before and after delivery. I thought the website and ordering platform are great too, and I had no issues there. Ultimately, I really wanted to love this service and am slightly deflated that I am writing this review. As a professional that works long hours and often weekends, I have no bandwidth to shop and cook. I loved the idea of a local meal delivery service that could provide me with fresh and healthy meals with good quality ingredients. I would gladly try this service again in the future if the ingredient quality improves, and if you aren't someone that eats chicken, I would definitely recommend the service. read more

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I loved the quality of food - definitely the tastiest of any service I've tried! However, I was a little concerned when my meals would be out for delivery for several hours, but only delivered in a lightly insulated bag with a single ice pack thrown on top. Sure enough, one of my meals was completely spoiled when I went to eat it and I had to discard it immediately. Not worth the risk of food poisoning, so I cancelled my membership. If they ever implemented better food safety practices though, I'd consider going back since the food tasted great. Customer service never responded to the report and I worry they don't take food safety seriously read more

I love love love tough cookies. Their food is soo fresh and quick and easy for on the go eating. I love following them on Instagram getting to see their newest meal options. They create such yummy unique recipes. Highly recommend!! read more

Ive used two other meal prep companies before and Tough Cookies is my favorite thus far. I signed up and right away was contacted by a customer service rep via text to make sure everything went smoothly with my sign up. After my meals were delivered, I had a few questions and it was awesome how i could just text Allie, my rep. The food is absolutely delicious. Very clean yet flavorful. Reasonable pricing! Highly recommend! read more

Tough Cookies - So good!! - Food Delivery Services Near Me

The website is terrible and offers meal plans without enough food to support it. Then your customer service rep was asked for 45 minutes to confirm which meals were ordered because it doesn't give a confirmation. He never acknowledged the question. Then when I pointed out that there were only four dinners offered even though the plan is for five dinners a week, he ignored that as well. When I pointed out the options don't support the plan or payment he asked me to "cancel my account, we don't want your business", yet they charged me. read more

best food service around Boston and all the generic national ones. Fresh, healthy, large portioned meals and the best customer service. Cant wait to see them grow! read more

Really love this service! Perfect for my busy lifestyle when I don't have time to cook but want a healthy meal. Love that the meals are portioned, and they taste great too. It's a local service to Boston too which I like. Would definitely recommend read more

This is my first time using a service like this and it blew all my expectations out of the water! The food is delicious and had so many options to chose from making it easy for anyone. The delivery came right on time with a very accurate tracker to predict when they would show up. The customer service is amazing they're there to help you every step of the way. Eat with Tough Cookies !! read more

Every single meal has been so delicious - really diverse menu w so many options on proteins. Easy to track macros & calories w the info on top of the lid. It's hard to find healthy, flavorful & easy meal deliveries. They also are mindful with packaging as well as use cooler bags which you leave out to be recycled with the next delivery! read more

I love great food but I have little time to cook and frankly my culinary skills are not the best. I've used many meal prep services in the past. Tough Cookies is by far the best. I have been ordering their meals practically every week for a couple of years. I am amazed at the variety and the quality. I get to try new dishes every week. The meals are fresh, healthy and flavorful. The customer service is thoughtful and patient. They work really hard to improve the customer experience: I highly recommend giving them a try. read more

I thought this service was going to be an easy way for me to eat healthy. The price was pretty good for the number of meals I was getting. My first delivery contained mostly good meals (though the corn in one of them tasted like cardboard--I didn't know that was possible!) but they didn't last in my refrigerator for a full week. I found mold in one of the containers and I threw out the remaining 3 meals. My second delivery came with an ice pack that was almost entirely soft--had the food been left out too long? (This was right after it was delivered, and I was home at the time and picked it up right away.) The meals made my refrigerator smell bad when I put them in. I found some really gross lettuce in two of the meals--one meal, which was supposed to be a pasta salad, was filled with brown-spotted lettuce, and the other had wilted and yellow lettuce. This was the day I received my meals, so it wasn't because I had not eaten them quickly enough or stored them improperly. I tried eating one of the breakfast meals and the sweet potatoes tasted weird. My stomach hurt for a few days after. Needless to say, I threw the rest of the meals out and cancelled my subscription. read more

tried this service for the first time, my card was charged twice which they said was the first time this ever happened and it was a company wide problem. Then i never received the product on Sunday, they called to still deliver Monday (which i work) came home to warm food, it was suggested that i sign up for ice pack. First meal delivery service I've tried that doesn't automatically come with packed ice, still have not received my money back for the double charge or for the warm food I've received, now 8 days and counting. I've reached out multiple times and now i haven't received a response back about when I will be receiving my money back read more

I've used quite a few meal prep services over the years but Tough Cookies is the first local one. So far, I'm super happy with them. I really appreciate the eco friendly packaging and the fact they reuse and recycle their insulated bags. This was one of the main reasons I switched to a local service. Sunday delivery works perfect, they text you when they are approaching so you can avoid having your food sit out. The meals and ingredient quality has been high and taste is good considering these are meals meant to fit macros/specific diet and fitness goals. My one piece of feedback would be to switch the menu more frequently than monthly but to be fair when I had the time to prep myself I'd eat the same exact thing for multiple meals anyways. Def would recommend them! read more

Food is great and I look forward to it every week. Since local, everything is fresh and looks home cooked rather than like frozen meals. Barbacoa is bomb! read more

I've been with Tough Cookies for years and love it! The food is so good and the meal options are the best!