1. Tova Salon

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    Grand Rapids, MI

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    Tova Salon

    5.0 (4 reviews)
    Closed 9:30 am - 8:00 pm

    Services - Tova Salon

    Haircut

    Makeovers

    Makeup application

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    Flawless Beauty By Debra

    Flawless Beauty By Debra

    3.0(6 reviews)
    4.2 mi

    Debra is the definition of true professionalism. She is truly an artist and an expert in her field…read more If you want to book the best of the best, you have found her. My bridesmaids could not get over how incredible their makeup looked. She made sure my mother and grandmother felt like queens. Debra made me look and feel like a celebrity on my wedding day. Not only is her work impeccable but she has a calming way about her. Debra knows exactly how to put a stressed out bride's mind at ease. I live in Chicago and I will be booking Debra for all of my future events. She is worth every penny!

    I don't know why the owner would say that she is confused or surprised about my initial…read morereview...other than to make herself look better. You NEVER even responded back to me personally, you only respond back to reviews trying to make yourself look better. The owner of Flawless Beauty by Debra completely ghosted me when I sent an email expressing my frustration with the way that she handled business. You are trying to keep $650 of my money that you did NOTHING to earn. I worked for that money, not you! Did you think I was going to walk away quietly? I hope other brides see my experience and avoid dealing with you! And, I hope my $650 was worth the future business that you may lose because you are greedy! I understand how a contract works...but more importantly I understand how morals and human decency work! I gave you plenty of notice that my wedding was being postponed use to the pandemic...I can't even have a wedding that size in July. But, you think you should keep my $650?! Whatever way you want to spin it to try to look better, go ahead and try! It doesn't change that sorry way that you handled the situation! Don't think that I am done telling my story either...

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    Flawless Beauty By Debra
    Flawless Beauty By Debra
    Flawless Beauty By Debra

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    Elegant On Arrival

    Elegant On Arrival

    3.0(2 reviews)
    9.7 mi

    Aubrie was so incredible! She did my wedding makeup (& bridesmaids). The wedding itself was 90+°F &…read moremy makeup did not sweat off at all. She brought so many smiles to our getting ready room-- I would give her a 100/10 if I could.

    I wanted to share my experience with Elegant on Arrival in hopes that it helps future bridal…read moreparties make informed decisions. When I sat down for my appointment, I explained the hairstyle I wanted. During the first pass with the straightener, there was a significant amount of smoke coming from my hair. I immediately stopped the stylist, Christina, and explained that my hair is extremely sensitive to heat and asked if she could lower the temperature to avoid damaging it. Her response felt defensive rather than reassuring. She stated that she had been doing hair for 15 years, had never burned anyone's hair, and knew what she was doing. While she did lower the straightener temperature, I felt my concerns were dismissed. Throughout that interaction, she laughed and seemed to brush off what I was saying instead of taking my concern seriously. Later, while curling my hair, I became distracted because my best friend, the bride, was opening a sentimental gift. Afterward, I realized the curling iron temperature had not been lowered as requested. I washed my hair today, and it now feels extremely dry, brittle, and straw-like. I understand that heat styling is part of the process, but I specifically communicated my concerns beforehand because I know how sensitive my hair is. Instead of feeling heard, I felt like my concerns were ignored because the stylist believed she knew better than I did about my own hair. Beyond the issue with my hair, I was disappointed by the overall professionalism and customer service. Throughout the morning, the stylist came across as condescending and difficult to approach. She was not warm, encouraging, or enthusiastic, which is especially important in a bridal suite environment. One example occurred when she finished styling the bride's mother's hair and asked for payment. The bride's mother mistakenly mentioned getting a check, and the stylist repeatedly responded in a condescending tone that checks were not accepted while chuckling and that it was "clearly" stated on our policy. It was an honest mistake, as cash had already been withdrawn for payment the day before. The interaction felt unnecessarily rude and embarrassing. I understand that there could have been some past experiences that brought her some stress with the mothers response to getting a check, but that was not a professional interaction. My biggest concern is that I felt completely dismissed when I expressed concerns about my hair, and I am now dealing with what appears to be heat damage as a result. She mentioned that in 15 years she had never burned anyone's hair. Perhaps that's true, or perhaps no one has spoken up about it before. Either way, you can count me as the first. Equally disappointing was the atmosphere that was created throughout the morning. What should have been a fun, relaxing experience getting ready with my best friend on her wedding day instead felt like walking on eggshells. No one should feel uncomfortable speaking up about concerns while receiving a service, especially during such an important event. I understand that working bridal parties can be stressful and demanding, but if you choose a career in customer service, knowing how to style hair is only part of the job. Knowing how to communicate professionally, listen to clients, and make people feel comfortable is equally important. Unfortunately, I left feeling dismissed, uncomfortable, and disappointed. There were also issues that the family had with her professionalism and communication leading up to the wedding, but those experiences are not mine to share. I am sharing my experience because if someone tells you that their hair is sensitive to heat, that concern should be taken seriously. I hope this feedback encourages better communication, more respect for client concerns, and a more positive experience for future bridal parties.

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    Elegant On Arrival
    Elegant On Arrival
    Elegant On Arrival

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    Tova Salon - hair - Updated July 2026

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