Nothing Is worse than starting your day with a flat tire, but luckily Archie came out quickly and…read morehad my tire changed in less than 15 minutes. Hopefully, I won't need his service again, but he definitely has my future business it if I do. I would definitely recommend him if you're ever in need.

Archie is great. He's fast and super helpful. I appreciated his help with my car yesterday.read more

Prompt, courteous service with fair pricing. Easy scheduling and driver even arrived a few minutes…read moreearly the next morning. I hope we never have to tow a car again , but if we do, we will call Orr's!

Cash only seems super sketch, especially when you're quoting me $670 for a 35 mile tow and you…read moredidn't give me the price before hooking my car onto your truck. Then you ask for $300 cash to take my car back off and leave it on the side of the road if I want to call my own towing company instead of using the one the state trooper called. Then you tell me that I'm holding you up and maybe you don't feel comfortable driving me with the car. I let them haul it off to their yard so that insurance would deal with it and took a Lyft back home. (Tow driver got all nice after that.) Insurance just told me that they weren't able to facilitate the release of my vehicle and I need to drive back down (in what car?) to release it in person. There is a remote validation option, but only for those out of state. The longer it takes me to find a way to get down there, the more they get to charge for keeping my vehicle in their yard. They're scamming every step of the way.

To start off I would like to say they are not transparent about anything unless you demand to know…read more They do not try to work with you at all in the slightest and add random fees that just serve the purpose of literally making them more money, it would be a difference if it was money for a real reason. Coweta county police towed our car here and from then on it was hell incarnate of service. Not a good experience and a bad tow place. They have a daily storage fee of your car for 35$ and extra hidden fees added on, they tax the daily storage fee as well to add some random compound interest aspect and the tow itself was 225$ which I will say it not bad even if it was for 4 miles. Overall they are bad when working with customers and I personally wouldn't recommend if you have the choice.

Top quality service!! Very nice and respectful!! Very fast and professional!! The car was hard to…read moreget to but he figured it out and towed about 30 miles.

Formal Complaint Regarding Unprofessional and Abusive Treatment of Customers and Elderly…read moreIndividuals I am an Uber driver and am filing this formal complaint regarding an extremely disturbing interaction that occurred while I was assisting two elderly individuals at your facility III South Fulton located on Bucknell Rd. When I arrived at the gate, the young lady working there was already engaged in an argument with another customer. That customer requested to speak with a supervisor, and the young lady stated that she was the supervisor. Throughout the interaction, she was rude, condescending, and dismissive. I asked a simple question and received an answer. I then remained in place briefly because I was transporting two elderly individuals and wanted to determine whether they needed additional assistance before having them exit my vehicle in the heat. The situation escalated when a young man went to retrieve the elderly couple's vehicle. The young lady abruptly and rudely stated, "You're going to have to move your car." I calmly responded that I already understood that and was simply waiting to determine whether I needed to assist the elderly couple. At that point, she became visibly upset, mumbled under her breath, and proceeded to call me a "stupid bitch." This behavior was completely unprovoked, unprofessional, and unacceptable. When the gentleman returned, instead of helping de-escalate the situation, he joined her in antagonizing and disrespecting me, even after I repeatedly explained that I understood I would need to move my vehicle. What neither employee seemed capable of understanding was that two things could happen at the same time: I could move my vehicle and also ensure that two vulnerable elderly individuals were safely assisted. Both employees displayed explosive tempers, impatience, and an inability to communicate respectfully with customers. It was apparent from their interactions with both myself and the customer before me that they lacked the temperament and professionalism necessary to work in customer service. The customer who was there before me later discovered that the young lady was not actually a supervisor despite representing herself as one. Additionally, when asked for her name, she provided the name of the road where the company is located, "Bucknell," as her last name. This deceptive behavior gives the appearance that she intentionally provides false information to prevent customers from filing complaints. Even more concerning, two elderly individuals were left standing on gravel while using a walker and a cane. The elderly woman slipped on the gravel during this ordeal. The elderly woman suffers from early dementia and had forgotten about the vehicle payment. Her daughter had already paid all fees and has assumed responsibility for the payments. The daughter, who arranged the Uber transportation for her parents, was on yhe phone listening to the entire incident and also contacted your corporate office before this incident and spoke with Mandolin and Megan, who was identified as a manager. She explained the rude and unprofessional treatment, particularly toward elderly customers. Unfortunately, there appears to have been absolutely no effort to address or correct this behavior. To make matters worse, the elderly woman involved is retired law enforcement and deserves to be treated with dignity and respect, as does every customer who enters your facility. No customer should ever be called derogatory names, subjected to aggressive behavior, deceived regarding employee identities, or witness elderly individuals being treated with such disregard and indifference. We expect a thorough investigation into this matter, appropriate corrective action, and a response addressing how your company intends to ensure that no other customer--especially elderly and vulnerable individuals--is subjected to this type of treatment again. We will continue pursuing this complaint until it is properly heard and resolved.

Tow truck driver arrived within 30 mins as quoted. He was very pleasant and professional. The rate…read morewas fair and reasonable. They called me to inform me that my car safely arrived at auto shop. I appreciated their quick arrival and communication. I will certainly call them again.

I blew a hose/fitting on the freeway. I called my insurance company supplied road side service. I…read moredidn't get any response for more than thirty minutes. I called Platinum towing and had a "roll back" truck loading my car in a little over thirty minutes. The owner/driver was very professional and efficient. Platinum Towing and Recovery has a contract with a major local dealership as well as local government for towing and recovery services. They are obviously well trained and respected. I highly recommend this business for road side service. Courteous, efficient and reasonably priced. I will make sure my family members have Rickey's business card in the vehicle.

they are not opened 24 hours , the person who answers the phone is very rude and non informative.read more

Excellent company and service! They can be fully trusted. My field crew got the company work truck…read morestuck in a collapsed hole along the side of a dirt access road leading to a cell tower. -George

From the owner: K.R.D. Towing & Recovery LLC is a trusted 24-hour tow service provider proudly serving Atmore, Al…read moreand Escambia County. With 15 years of experience in towing, accident recovery, and transportation, we are your reliable, locally-owned choice for assistance. As a family-operated company, we believe in giving back to our community by offering a discount to military personnel and first responders. Moreover, we're proud to be a U-Haul Certified partner, ensuring that your towing and transportation needs are met with the highest level of expertise and professionalism. When you're in Atmore, Alabama or Escambia County, Alabama, rely on K.R.D. Towing & Recovery LLC for quality service with a commitment to your safety and satisfaction.

Danny came and got my loaded trailer off of the side of I20 after it was involved in a minor…read moreaccident and lost two tires. He carried to my place about 2 hours away. Communication was simple and service was exceptional. Well worth the money.

Worse place ever, rude unfriendly, and deceiving. Damaged our vehicle and didn't find any problem…read morewith what they did, takes no responsibility as a business owner. Make sure you read all papers provided to you from the company. I would not recommend any service, stay clear of this place if you could. Owner is a complete shit bag.

I must say this place is extremely unprofessional and rude!I drove 2 hrs to pickup my parents car…read moreand still was spoken to like a dog!!!

On the website it says open 24/7. They are not. And it's Saturday. The owners daughter said she…read morewould meet me anytime Saturday or Sunday. When I called he said the guy who works there said no. I cannot get anything out my car nor was they open till Monday and so I cannot get my car until then. He would not give me the owner nor the owners daughter's phone number. False advertisement.

Charlie & his team were great to work with. They made a stressful process, calm and organized…read more Definitely made the family feel safe in what could have been a scary situation. Hopefully we don't need them again, but now we know who to call.

It was pouring down rain and while I was struggling to open my umbrella, I didn't take me keys when…read moreI left the car to go into the grocery store. I dont have AAA and looked through the web to find someone to help without breaking the bank. I talked to Charlie and he helped me ASAP. The price was fair and I'll be able to sleep tonight. I am grateful. Call Charlie's Towing....helpful, kind and fair. 5 stars!