This review is long overdue, but I wanted to share my experience so others don't make the same…read moremistake. Orloff overcharges, by a mile. I came in for a consultation to tighten loose prongs on two diamonds on my wedding band. When I walked in, I was greeted by a saleswoman who took my ring and almost immediately called over a colleague for help. Having two salespeople inspect a ring for 10 minutes, completely misidentify the metal as white gold, and speak with zero confidence was an immediate red flag. It felt less like a high-end jeweler and more like a mass-market commercial chain like Kay Jewelers, where sales volume is prioritized over staff expertise. When they initially quoted me $250 for white gold, I had to correct them and clarify that my band is platinum. Their instant response? "Well, that's going to cost more, $500." Five hundred dollars just to tighten existing prongs, no new metal, no replaced stones. I walked out in shock. A month later, one of the diamonds fell out. Luckily, I found it while cleaning, and my husband found The Diamond Gallery on Yelp. We were greeted by Brandon, who welcomed us with a level of warmth and genuine customer care I didn't experience at Orloff. He inspected my ring within a minute with complete confidence, confirmed it was platinum with intact prongs, and explained they could set the loose diamond, tighten the prongs, reshape the band, and clean it. His quote? $35. Thirty-five dollars! I got my ring back a few days later, and it looks absolutely flawless and I barely recognized it! It was stunning, I was so blown away by the quality of work and exceptional service that I voluntarily paid double his quoted price. I initially visited Orloff because coworkers recommended them, but had I known they would quote an arm and a leg for basic work, I would have saved myself the trip. While I'm sure they have happy customers, their pricing for simple repair work is entirely unreasonable. Save yourself the headache and go to a real, knowledgeable craftsman. Maybe an overstaffed sales floor seems to have diluted the staff's expertise. Having two employees inspect a ring and misidentify it as white gold is a clear sign of a lack of product knowledge.

This is a long overdue review, my apologies Max. But from start to finish was nothing but…read moreprofessional. From the moment I met Max Orloff, I knew the level of service would be unmatched. Max gave his expertise from the watch world and helped me decide on my Omega Seamaster. I couldn't be happier with my decision to make Orloff's my go-to timepiece shop. Their selection is extensive and they have the knowledge to go with it. If you're looking for your next timepiece, don't hesitate, come here!!

This place specifically states that it buys rare coins we have coins worth a lot and a few coins…read moreworth a few dollars the lady here it's 2:06 pm she just weighed the bag and offered $2. This is absolutely ridiculous second time I come here last time for jewelry she sent me away without even looking at my necklace to fix it. So irritating find better employees who want to try. They are located on Blackstone and Gettysburg next to this restaurant

Friendly and knowledgeable staff, fair pricing, and probably one of the best selections in the…read moreCentral Valley. Huge inventory of gold and silver, plus plenty of supplies for stackers. Always a solid stop whether you're buying or browsing.

I had a bike accident this morning and scraped my Rolex jubilee bracelet on the concrete. The clasp…read morewas scratched up pretty bad and I was so bummed about it. I had planned to make a trip down to Fresno for business and decided to look up authorized Rolex retail stores in the area and Wickersham came right to the top of the list and I am so glad I stopped here. What a beautiful store with the nicest people!!! Barbara and Keith took great care of me and turned it around beautifully buffed and polished within 30 minutes! I still can't believe it. My watch looks good as new! I'll be coming back here again to see Barbara and Keith. Thank you! Will from Sacramento

Waited over 2 years for a call that never happened. Downgrading to 1 star since there is no…read moreguarantee you'll get a call even if you wait a few years. I standby what I wrote. Deann is a nice lady who doesn't have any rolex watches to sell. -end

Customer service was friendly. Service was fast. I had gone in to have my watch band adjusted - in…read moreless than 15 mins, I was out of the store with my adjusted watch and happy with the service & pricing.

One of the few places in the Fresno/Clovis area that actually does watch repair and battery…read morereplacement. I brought in three watches; two needed a battery repair and one needed a link addition. They were able to help me out with everything except for one of the watches. I was told they tried three different batteries and even tried using a magnet to see if they could get the gears moving. I really appreciate their effort and they suggested just going back to the manufacturer to have them replace it. The service was fast and friendly. They were done with everything in about 20-minutes. Beyond watch repair they also sell a lot of watches and jewelry, for both men and women. I believe they also offer jury cleaning and stone alignment services. Pro Tip: If you come here to get your watch serviced or your jewelry cleaned there's a Casa Corona in the shopping center. Go enjoy a margarita and some cold AC while you wait!

Thank you Tony for taking such good care of our clock! "Ava Maria" never sounded so good. The name…read moresays it all!

Fixed my bear clock. Such a gentleman plus he gave me some good ideas on where to locate odd parts…read more Will come back again.

Quick watch repair and very nice options on jewelry! Definitely recommend going here for watch…read morerepairs and jewelry needs

Repair clock on time even though it was 40 yrs old ez to find friendly people many nice things to…read morebuy

I thought we would come and check out the vault when we saw it on the news that they were retiring…read moreso we came out to support and see if we could get some deals. Gary was the one that helped me choose band to go with my other ring. I learned a lot about the different styles and chose something that worked with what I already had. Thank you and good luck with your new chapter!

This review is truly heartfelt. I have known Gary Yervan since arriving in the city. We both have…read moreknown the sane couple that introduced me to The Vault. I have the utmost respect and appreciation for any jewelry projects I have presented to Gary. Quality of workmanship is second to none. Staff is always courteous and customer focused to whomever enters after ringing the door bell. I highly recommend to people in the Fig Garden shopping area to stop by and browse for all your jewelry services. The Vault Fine Jewelers is definitely an asset to the community and surrounding areas. May God bless Gary & Elaine in their future endeavors

Today this place has earned 5 stars. Yes, truly...the man…read morewho works there is less than friendly. Doesn't smile. Hardly speaks. I brought in two watches today. One for a battery change and the other, a wristband link adjustment. He took them both and was done in about 8 minutes. I expected him to complain about more than one watch (he has in the past), but not at all today. It was also very hot inside the store. There's construction going on, but high temperatures require cooling, especially in Fresno. Otherwise, he does solid work.

Great watch guy worked in the lower floor at Sears (in Manchester) for many years. He must have…read morefinally retired when they closed down, I haven't been able to find out if he opened up somewhere new. There's a luggage store toward the south end of the mall now that does some watch repair. I had batteries replaced in a few watches - Good Service.

This review is overdue. I first came in to have a new battery placed in my Bulova watch back in…read moreJune. My watch needs a new battery now. The owner did a great job the first time so I plan on returning. He mentioned how the last person who worked on my watch caused some slight damage and to only take to a certified jeweler. I thought I would call and ask if he would also be able to polish and adjust the band and he answered the phone so politely and answered all my questions so kindly.

Everything always goes well here. I have been taking my watches here for years. Always take good…read morecare of them. Concord, Raymond Weil, expensive and they fix when necessary. Usually I just need batteries. I have had several rings sized here. My Dad gave me his thing from my mother. She gave him this ring on his 18th birthday. He is now 92! They took very good care of it. My aunt gave me a Lindon blue ring. They sized it and buffed a small chip out. These rings have extreme sentimental value. I didn't care how much they were worth. They treated them like they were royal jewels. I have purchased several items from them too. High quality good price. I will miss them since they are retiring. Best to you both!

Five star service from beginning to the end! The owner, Robert Hancer, is extremely professional,…read moreknowledgeable, pleasant, and goes above and beyond to ensure his clients are satisfied. My husband and I purchased our wedding bands and my engagement ring from here and our experience absolutely surpassed our expectations! Robert walked us through the process of jewelry selection and made sure we understood the best options for our budget and lifestyles. We ended up selecting gorgeous rings and Robert even made sure they were customized to our liking. Don't hesitate to visit 5th Ave Jewelers; Robert will take very good care of you! PS- My engagement ring is positively exquisite; it receives numerous compliments everywhere I go!

The first time I went in I needed a watch band sized. The owner Rob Hancer took my watch and in a…read morecouple of minutes came back and didn't charge me anything. I have been a loyal customer since. He always gives me good prices and never hesitates to help with selections. I have become good friends with him and it was only because of his good service and attention to detail. His prices are as good if not better then any of the Jewelers that claim to be discount Jewelers. It's best to call ahead he keeps the door locked and you need to ring the bell to get in. He's great if you forget a special date and need something in a hurry.