Wickersham Company

(73 reviews)

I'm sharing my experience so other customers can see and know About Orloff jewelers . Wow, what an…read moreamazing experience!! Michael Suarez, what a professional, comprehensive thorough jewelry consultant. I came in for a simple cleaning of some jewelry that I purchased somewhere else, that was heavily scratched and dirty. At most, I would have been very happy to have it nice and clean. But when I gave my jewelry to Michael, and about five minutes later, what he brought back to me, looked like a completely different piece of jewelry. I am astounded at how meticulous and care that he took into Cleaning my simple older piece of jewelry.. He treated me with care and concern, even though I wasn't there to purchase any of their fabulous jewelry. I truly haven't had that experience at other jewelry places in town. I can see why this jewelry store has been around for so many years and why they have such a good reputation. Thank you so much.

This review is long overdue, but I wanted to share my experience so others don't make the same…read moremistake. Orloff overcharges, by a mile. I came in for a consultation to tighten loose prongs on two diamonds on my wedding band. When I walked in, I was greeted by a saleswoman who took my ring and almost immediately called over a colleague for help. Having two salespeople inspect a ring for 10 minutes, completely misidentify the metal as white gold, and speak with zero confidence was an immediate red flag. It felt less like a high-end jeweler and more like a mass-market commercial chain like Kay Jewelers, where sales volume is prioritized over staff expertise. When they initially quoted me $250 for white gold, I had to correct them and clarify that my band is platinum. Their instant response? "Well, that's going to cost more, $500." Five hundred dollars just to tighten existing prongs, no new metal, no replaced stones. I walked out in shock. A month later, one of the diamonds fell out. Luckily, I found it while cleaning, and my husband found The Diamond Gallery on Yelp. We were greeted by Brandon, who welcomed us with a level of warmth and genuine customer care I didn't experience at Orloff. He inspected my ring within a minute with complete confidence, confirmed it was platinum with intact prongs, and explained they could set the loose diamond, tighten the prongs, reshape the band, and clean it. His quote? $35. Thirty-five dollars! I got my ring back a few days later, and it looks absolutely flawless and I barely recognized it! It was stunning, I was so blown away by the quality of work and exceptional service that I voluntarily paid double his quoted price. I initially visited Orloff because coworkers recommended them, but had I known they would quote an arm and a leg for basic work, I would have saved myself the trip. While I'm sure they have happy customers, their pricing for simple repair work is entirely unreasonable. Save yourself the headache and go to a real, knowledgeable craftsman. Maybe an overstaffed sales floor seems to have diluted the staff's expertise. Having two employees inspect a ring and misidentify it as white gold is a clear sign of a lack of product knowledge.

Fresno Coin Gallery Jewelry & Loan

(124 reviews)

Great and honest business. LOTS of eager sales people who are WILLING to help. Most are very…read moreKNOWLEDGEABLE about what they sell . The person that I like helping me is Mandi. Easy to talk to and not at all stand offish; meaning--"there are NO STUPID QUESTIONS". Thank you Mandi. Obviously, The Fresno Coin Gallery is pretty much the only game in town. The others really don't have years of reputation behind their names. Only issue is parking and local. Which both can't be helped.

This place specifically states that it buys rare coins we have coins worth a lot and a few coins…read moreworth a few dollars the lady here it's 2:06 pm she just weighed the bag and offered $2. This is absolutely ridiculous second time I come here last time for jewelry she sent me away without even looking at my necklace to fix it. So irritating find better employees who want to try. They are located on Blackstone and Gettysburg next to this restaurant

Tower Clock Shop

4.6

(41 reviews)

George is great at what he does. Makes house calls or you can bring it to his shop. Always on…read moretime (pun intended)! I've been using his services since I inherited my mother-in-laws millennial edition Howard Miller grandfather clock several years ago. His work is perfect.

Nice folks, took care of my issue really fast. Glad we are able to support local neighborhood…read morebusinesses.

Ara Karkazian Watch & Jewelry Company

3.9

(64 reviews)

Customer service was friendly. Service was fast. I had gone in to have my watch band adjusted - in…read moreless than 15 mins, I was out of the store with my adjusted watch and happy with the service & pricing.

One of the few places in the Fresno/Clovis area that actually does watch repair and battery…read morereplacement. I brought in three watches; two needed a battery repair and one needed a link addition. They were able to help me out with everything except for one of the watches. I was told they tried three different batteries and even tried using a magnet to see if they could get the gears moving. I really appreciate their effort and they suggested just going back to the manufacturer to have them replace it. The service was fast and friendly. They were done with everything in about 20-minutes. Beyond watch repair they also sell a lot of watches and jewelry, for both men and women. I believe they also offer jury cleaning and stone alignment services. Pro Tip: If you come here to get your watch serviced or your jewelry cleaned there's a Casa Corona in the shopping center. Go enjoy a margarita and some cold AC while you wait!

Clock's Specialty

4.4

(13 reviews)

Thank you Tony for taking such good care of our clock! "Ava Maria" never sounded so good. The name…read moresays it all!

Fixed my bear clock. Such a gentleman plus he gave me some good ideas on where to locate odd parts…read more Will come back again.

Karkazian Jewelers

4.5

(56 reviews)

Love working with Karkazian Jewelers. Kevin is careful to understand what you are looking for and…read moredoesn't try to upsell you. Great staff to work with!

Fast and friendly services!! My boyfriend went in to reshape my ring & came back out within minutesread more

Artisan Fine Jewelers

4.7

(75 reviews)

I thought we would come and check out the vault when we saw it on the news that they were retiring…read moreso we came out to support and see if we could get some deals. Gary was the one that helped me choose band to go with my other ring. I learned a lot about the different styles and chose something that worked with what I already had. Thank you and good luck with your new chapter!

This review is truly heartfelt. I have known Gary Yervan since arriving in the city. We both have…read moreknown the sane couple that introduced me to The Vault. I have the utmost respect and appreciation for any jewelry projects I have presented to Gary. Quality of workmanship is second to none. Staff is always courteous and customer focused to whomever enters after ringing the door bell. I highly recommend to people in the Fig Garden shopping area to stop by and browse for all your jewelry services. The Vault Fine Jewelers is definitely an asset to the community and surrounding areas. May God bless Gary & Elaine in their future endeavors

Sears Watch Repair

3.7

(19 reviews)

Great watch guy worked in the lower floor at Sears (in Manchester) for many years. He must have…read morefinally retired when they closed down, I haven't been able to find out if he opened up somewhere new. There's a luggage store toward the south end of the mall now that does some watch repair. I had batteries replaced in a few watches - Good Service.

Today this place has earned 5 stars. Yes, truly...the man…read morewho works there is less than friendly. Doesn't smile. Hardly speaks. I brought in two watches today. One for a battery change and the other, a wristband link adjustment. He took them both and was done in about 8 minutes. I expected him to complain about more than one watch (he has in the past), but not at all today. It was also very hot inside the store. There's construction going on, but high temperatures require cooling, especially in Fresno. Otherwise, he does solid work.

C & S Jewelers

4.2

(20 reviews)

This review is overdue. I first came in to have a new battery placed in my Bulova watch back in…read moreJune. My watch needs a new battery now. The owner did a great job the first time so I plan on returning. He mentioned how the last person who worked on my watch caused some slight damage and to only take to a certified jeweler. I thought I would call and ask if he would also be able to polish and adjust the band and he answered the phone so politely and answered all my questions so kindly.

Everything always goes well here. I have been taking my watches here for years. Always take good…read morecare of them. Concord, Raymond Weil, expensive and they fix when necessary. Usually I just need batteries. I have had several rings sized here. My Dad gave me his thing from my mother. She gave him this ring on his 18th birthday. He is now 92! They took very good care of it. My aunt gave me a Lindon blue ring. They sized it and buffed a small chip out. These rings have extreme sentimental value. I didn't care how much they were worth. They treated them like they were royal jewels. I have purchased several items from them too. High quality good price. I will miss them since they are retiring. Best to you both!

5th Ave Jewelers

5.0

(7 reviews)

•$

Five star service from beginning to the end! The owner, Robert Hancer, is extremely professional,…read moreknowledgeable, pleasant, and goes above and beyond to ensure his clients are satisfied. My husband and I purchased our wedding bands and my engagement ring from here and our experience absolutely surpassed our expectations! Robert walked us through the process of jewelry selection and made sure we understood the best options for our budget and lifestyles. We ended up selecting gorgeous rings and Robert even made sure they were customized to our liking. Don't hesitate to visit 5th Ave Jewelers; Robert will take very good care of you! PS- My engagement ring is positively exquisite; it receives numerous compliments everywhere I go!

The first time I went in I needed a watch band sized. The owner Rob Hancer took my watch and in a…read morecouple of minutes came back and didn't charge me anything. I have been a loyal customer since. He always gives me good prices and never hesitates to help with selections. I have become good friends with him and it was only because of his good service and attention to detail. His prices are as good if not better then any of the Jewelers that claim to be discount Jewelers. It's best to call ahead he keeps the door locked and you need to ring the bell to get in. He's great if you forget a special date and need something in a hurry.

Ara Karkazian Watch & Jewelry Company

3.9

(64 reviews)

Customer service was friendly. Service was fast. I had gone in to have my watch band adjusted - in…read moreless than 15 mins, I was out of the store with my adjusted watch and happy with the service & pricing.

One of the few places in the Fresno/Clovis area that actually does watch repair and battery…read morereplacement. I brought in three watches; two needed a battery repair and one needed a link addition. They were able to help me out with everything except for one of the watches. I was told they tried three different batteries and even tried using a magnet to see if they could get the gears moving. I really appreciate their effort and they suggested just going back to the manufacturer to have them replace it. The service was fast and friendly. They were done with everything in about 20-minutes. Beyond watch repair they also sell a lot of watches and jewelry, for both men and women. I believe they also offer jury cleaning and stone alignment services. Pro Tip: If you come here to get your watch serviced or your jewelry cleaned there's a Casa Corona in the shopping center. Go enjoy a margarita and some cold AC while you wait!

Tower Clock Shop

4.6

(41 reviews)

George is great at what he does. Makes house calls or you can bring it to his shop. Always on…read moretime (pun intended)! I've been using his services since I inherited my mother-in-laws millennial edition Howard Miller grandfather clock several years ago. His work is perfect.

Nice folks, took care of my issue really fast. Glad we are able to support local neighborhood…read morebusinesses.

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Kevin B.

358

20

5

1 year ago

Five Stars is Not Enough for Barbara at Wickersham! Barbara is truly a gem in every sense of the word! From the moment I first stepped into Wickersham, she has treated me like royalty--not once, but twice! My first experience was purchasing a stunning Rolex, and Barbara made the entire process seamless, personal, and absolutely unforgettable. Her knowledge, patience, and attention to detail are unmatched. Recently, I returned for a beautiful white gold cross necklace, and once again, Barbara exceeded every expectation. She carefully helped me select the perfect piece that felt meaningful and timeless. She genuinely cares about her customers and makes every purchase feel like an extraordinary event. Barbara is a true professional, and her warmth and integrity make every visit feel like you're working with a lifelong friend. Wickersham is lucky to have her! Highly recommend Barbara to anyone looking for a five-star experience and beyond! read more

Steve J.

0

7

0

8 years ago

I purchased a Rolex on one of my trips through at this little shop. As I went through the security doors, I met a smiling, well dressed and congenial security guard. He opened the interior door and I stepped into a place that belongs on Fifth Avenue or Rodeo Drive. I would have been intimidated, but I was met by a salesperson (Barbara) who had a very warm and friendly smile. She was incredibly knowledgeable and helpful. She asked if I wanted a beverage, so I jokingly said how about a Johnny Walker Blue...Seconds later I had my requested scotch pouring into a crystal highball glass. Needless to say, I bought the Rolex I had been looking at for some time. I left the store with a huge smile and a bottle of complimentary of fine red wine. Great place and unbelievably friendly! read more

Ed N.

0

1

0

8 months ago

Our experience with Wickersham has been wonderful! My wife and I were interested obtaining a couple of Rolexes. Barbara was very transparent about availability depending on the model; however, on our very first visit, we purchase a Date Just. My wife did not know exactly what she wanted; but Barbara worked patiently with her to understand what she was looking for. After trying on a few watches and discussing size and color preferences, she was able to match her with a couple watches to choose from. As for me, I was expecting a much longer wait; but got my GMT Master II only a few months later. Thank you Wickersham and Barbara! Can't recommend you enough! read more

Guri B.

0

1

0

2 years ago

Barbara was so kind and helpful. I just happened to visit the store with my wife. I originally went in there looking for men's watches. Being told there is wait list (which I fully understood ( before I went in) While getting a Rolex takes time, we looked at woman's watches, just so happen to find the most beautiful watch for my wife. I had to get it for her. My wife reluctantly agreed but can't stop talking about it. Most beautiful. Barbara and Wickersham are awesome. Looking forward to visiting and purchasing again. read more

Kyle H.

92

17

14

8 months ago

If I could give more stars I would! I had the pleasure of building out their new Rolex space. Everyone in construction knows the treatment we get as second class citizens and this was the exact opposite here. The owner, John, and the amazing staff, Barbara, Tara, DeAnne as well as the security, treated us all like family. If you're in the Fresno area and you're looking to buy a Rolex, Tudor, or any other jewelry, do yourself a favor and stop by here. You genuinely couldn't ask for a better group of people. read more

Thomas H.

2

1

0

7 months ago

I visited this local business at their new location right before Christmas, and the experience was exceptional. The space itself is beautiful, welcoming, and thoughtfully designed, but what made the visit memorable was Barbara. She was incredibly gracious, genuine, and took the time to make sure I felt comfortable and well taken care of-something that's rare and appreciated, especially during the busy season. I would highly recommend Barbara and this location and I'll absolutely be back! read more

Luke T.

0

1

0

9 months ago

My wife and I had an outstanding experience at Wickersham Company. The new store location has a warm, welcoming atmosphere, and their reputation for quality is absolutely deserved. Deann in particular made our visit exceptional. She's friendly, knowledgeable, and focused on helping you find exactly what you're looking for. Her professionalism and patience made our purchase a very enjoyable experience. I highly recommend visiting Wickersham. Ask for Deann, she's fantastic to work with. read more

Arthur P.

0

5

0

8 months ago

I had a wonderful experience at this jewelry store, thanks to Barbara. Barbara took the time to understand exactly what I was looking for and offered thoughtful suggestions without any pressure. Her attention to detail and professionalism made the experience enjoyable and stress-free. I truly felt valued as a customer, and I couldn't be happier with my purchase. If you're visiting this jewelry store, I highly recommend asking for Barbara! read more

Nicholas P.

0

1

0

3 years ago

Was blown away by the amazing buying experience at Wickersham. Felt like I was greeted so kindly and made new friends in the process. Would gladly give them my business again and again. Thank you to Barbara and Deane and the amazing security staff that made the experience so great! read more

Josue R.

0

1

0

8 months ago

I had excellent experience shopping at Wickersham. As soon as I walked in Barbara remembered me from a prior interaction near River Park. She was very attentive and genuine. I was able to purchase a Rolex, and will continue shopping at Wickersham due to the amazing staff. read more

Tan L.

0

1

0

11 days ago

It's amazing Me and my Wife to step into the rolex store. All the staff are happy to welcome and friendly, especially Tara.. she is very professional, lively, giving me a lot of experience with Rolex. Thank you Tara, you are a wonderful person. read more

Justin M.

0

1

0

6 months ago

Thank you for making my purchase @ Wickersham a wonderful experience. Barbara is sophisticated and first class. I recommend anyone to call her. Can't wait to work with her again! read more

Maxamillion P.

0

2

1

8 months ago

Bought a watch they just got in from Rolex. Exquisite inside atmosphere. Thank you for the stellar customer service.

Peter R.

4

1

8 months ago

The new store looks amazing and working with the staff is amazing and very professional.

William J.

0

1

0

2 years ago

Barbara was very helpful and helped me get set up with exactly what I was looking for.

Wickersham Company - watches - Updated August 2026

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I had the BEST EXPERIENCE here at the Diamond Gallery!…read more I visited the Diamond Gallery in 06/2026 due to a loose diamond and the other diamond fell out. Luckily, I found it while cleaning, and my husband found The Diamond Gallery on Yelp. We were greeted by Brandon, who welcomed us with a level of warmth and genuine customer care. He was so friendly and welcoming. He inspected my ring within a minute with complete confidence, confirmed it my band is platinum with intact prongs, and explained they could set the loose diamond, tighten the prongs, reshape the band, and clean it for $35. I couldn't believe the pricing! I was quoted $500 at Orloff, but for only prong tightening (my diamonds were loose during that consultation). I got my ring back a few days later, and it looks absolutely flawless and I barely recognized it! It was stunning; I was so blown away by the quality of work and exceptional service that I voluntarily paid double his quoted price. I shared my experience and the incredible care I received with a few coworkers. One of them actually visited a jeweler recently and was thrilled--she said her engagement ring came back looking even better than when she first got it. My husband and I felt the same way about mine; it looked even more stunning than the day I first wore it. That's the magic of finding a master craftsman. They don't just fix a flaw, they elevate the whole piece. Thank you, Brandon!

Oh no! What could we improve?! Let's start here…read more I purchased a watch and wedding ring 7 years ago from the Diamond Gallery. Both have weathered daily wear well. Very happy with my purchase. I Left the watch and ring with them for a minor repair early in May. I told them I wanted to remove a link to resize the watchband and asked if they could refurbish the watch case. The ring was missing a tiny diamond chip. I needed the missing diamond chip replaced. June rolls around and so far I had heard nothing from anyone about any progress. 3 weeks pass before I got curious and impatient and decided to call to find out what was going on. Ken says "the diamonds are on back order and that the watch would be about $190 to repair. We didn't know if you wanted to spend that much to get the watch repaired so we didn't know what to do. Hmmm. Here's a novel idea. PICK UP A PHONE AND CALL ME ON THE NUMBER ON THE ESTIMATE! Jeez. Ask a question. You might just get an answer. It made me wonder how long my watch would have sat there if I hadn't bothered to call and check? I explained to Ken that yes, like the estimate says, repair the watch and resize the band by taking out a link. He asked if I wanted the crystal replaced. I say yes. It's not a super expensive watch but it has sentimental value and I wanted it completely repaired. Three more weeks pass and no news. No call. I call again. They say the store is closed for a week for vacation and they don't have any information on my watch or ring. But they will call me as soon as they are open again. Finally call me yesterday ( it's now mid July. It's been well over ten weeks since I dropped it off.) They ask, what are we supposed to do to the ring? I said it was supposed to get one of the diamonds replaced that is missing. He says "Oh. It looks like it's already been replaced. I guess you can pick it up tomorrow." Wife goes to pick up the watch and ring and they ask her, "Did he want the crystal replaced? It's got a couple of scratches in it." I told my wife to just pay for whatever they did and bring it home. I certainly didn't want to leave it with them again for another 10 weeks. She gets it home. I put it on only to find out they never took a link out to resize the band. Do I recommend them? Ha. This level of incompetence or complacency is really hard to find. I can understand a miscommunication. A mistake. This minor task was a train wreck from start to finish. The other funny thing? When I dropped the watch off, I asked the guy if they had a Citizen watch like mine except with a green dial face instead of the blue and he immediately said no no. I can check around but that would be pretty hard to find." As I was walking out the door, I looked to the left and in their watch display window I saw one sitting there with a green face. I just now decided to order it. On Amazon. The only assumption I can come up with, is that this is place must be just a storefront for laundering money. I can't imagine how they can stay in business with this level of customer service. I'm kidding of course, but yeah, I'm thinking I wouldn't recommend this place to my worst enemy.

Premier Fine Jewelers & Gemologists

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(13 reviews)

Premier Fine Jewelers is THE best in town. Brook and Lisa are so easy to work with. They helped my…read morefiancé pick out a gorgeous ring which I could not be happier about. I had to get my ring resized a few times and they were understanding and got it back to me quickly. Highly recommend!

I was shopping for an engagement ring and after going many many different places, I'm very glad I…read morewent with Premier! Everyone there was friendly, Brooke educated me on what I should be looking for, and when the time came down to pick the right stone, Brooke was very trustworthy and gave me his honest opinion. Premier can work with you to get what you want and my fiancé loves her ring! She gets many genuine compliments about how brilliant the diamonds look.

Fresno Coin Gallery Jewelry & Loan

(124 reviews)

Great and honest business. LOTS of eager sales people who are WILLING to help. Most are very…read moreKNOWLEDGEABLE about what they sell . The person that I like helping me is Mandi. Easy to talk to and not at all stand offish; meaning--"there are NO STUPID QUESTIONS". Thank you Mandi. Obviously, The Fresno Coin Gallery is pretty much the only game in town. The others really don't have years of reputation behind their names. Only issue is parking and local. Which both can't be helped.

This place specifically states that it buys rare coins we have coins worth a lot and a few coins…read moreworth a few dollars the lady here it's 2:06 pm she just weighed the bag and offered $2. This is absolutely ridiculous second time I come here last time for jewelry she sent me away without even looking at my necklace to fix it. So irritating find better employees who want to try. They are located on Blackstone and Gettysburg next to this restaurant

Jalisco Jewelers

(14 reviews)

Kicsia helped my husband and I with our watch battery replacement and she did a fantastic job. Very…read morefriendly and great customer service. Customers for life!!

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El Oscar Jewelry & Repair

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I was looking for a place to get my dad's watch repaired and I came across this business on Yelp…read more It was #1 listed. It was easy to get here. It's right next to Glossy Nails on Blackstone and Herndon. The lady who helped assist was very nice and I believe the guy who came out to say hello to us while we waited was also the owner. My dad had two watches one needed a battery replacement and the other needed the links to be removed so it fit perfectly onto his wrist. Total came out to $40 and I think that's a really nice price. I'll definitely come back here again if I ever need any repairs done for my jewelry. Service was also pretty quick! It took about 20 minutes! Thank you!

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