Not all companies are perfect, and they can't serve everyone's needs or wants at a moment's notice. I rented a small house in Lompoc to be near my daughter who recently had the most awesome baby in the world. They made my move easy and painless last August 2017. Then the owner of the property decided no more rentals and they were forced to give me a 60-day notice to terminate my agreement. That notice came the day after I moved out of my condo in Calabasas as I needed to sell. The day after that I lost a dear writer friend to cancer. I was devastated. I had a really bad experience with Plus Property Management and Tower gave me advice of my rights as a prospective tenant (I haven't been one in many years.) They held my hand, then helped me find another awesome house. Not only did they empathize with my problem, but they went to work to solve it. I will forever be grateful. Thank you, Glenda and Laura​, you two are very special and all property management companies should learn from you. read more

Thanks to Tower I learned the importance of having a property management company. For both the home owner and the tenant the process is SO much easier. We just moved into our second property through them and couldn't be happier. TPM is easily the best of all management company's I have dealt with in the past- from so cal all the way up to the central coast. Adam is extremely helpful and professional. Everyone in the office is wonderful but he is our go-to man! These are some people you can definitely trust!! read more

I'm glad that the previous reviewer from San Diego had a great experience with Tower Property Management. I, on the other hand, had a completely opposite experience with them. I own a residence with my 76 year old mother, and after finally being offered and accepting a job, which would require me to move 300 miles away, I didn't want to leave my mom with the difficulty of advertising, interviewing prospective renters, and collecting rent from tenants that would be renting the place when I moved out. I contacted Tower Property Management, and my mom and I met with the owner, gave her several extra keys to the premises that I had made, signed the management contract, and gave them $200 to commence managing the property. When I moved from the area a few days later, I felt satisfied that by hiring a property manager to take care of things in my absence, I had eliminated any burden that my move might have placed on my mother. Well I guess their style of management is, "out of sight - out of mind", because after I moved, the owner's sister did one walk-through to see what needed to be repaired/improved prior to a renter moving in, but they never provided any list, estimates, or idea of what contractors or costs might be involved. They never returned any of my calls or my mother's calls, and basically did absolutely nothing to commence their performance of the management contract we'd signed. My mom even went to the office a couple of times to speak to the owner, but she was never in. Finally, after over 90 days and hearing nothing from Tower Property Management, my mom was forced to make the decision to use another property management business. Within 9 days after speaking to my mom, the other property manager she had just seen, informed her that he had a renter and gave her a time frame and written estimates for the work that needed to be done prior to the renter moving in! He managed to accomplish in 9 days, what Tower Property Management couldn't (or more likely wouldn't) do in more than 90 days! Then, when my mom went to Tower to get the $200 check back from them because they hadn't done anything, the owner wrote and gave my mother a check for $123, and told her they were keeping $77 because she didn't give them a written 30 day notice prior to terminating their service contract!!! This business is nothing but a rip-off , and I wouldn't refer them to my worst enemy! I give them an F- read more

I have been using Tower Property Management for 2 1/2 years as a client. I own a home in Lompoc, and they have had two wonderful tenants under contract. What a terrific operation! The staff is friendly, professional, and on top of everything. Whenever there is an issue with the house (plumbing, general work) they are up front and provide options. I have used their company maintenance service and it is top notch. When there are instances where the work has to be contracted, pricing has been good and timely. I cannot say enough good things about the staff and company as a whole! A+++++++++ read more

We have had nothing but problems with Tower. We are homeowners that made the mistake of letting Tower manage our property. Just to give an example of the final straw for us: our tenant submitted a heating issue. Tower sent someone out to do an estimate- this estimate cost $92. We did not find out about this until our Jan owner statement. We called Tower about why we hadn't heard about this and what the charge was for and they told us to call the heating company. What Tower neglected to mention was they had already sent this company out a second time to do the $300+ job (found out about that in our Feb statement). To add insult to injury, during the call to Tower in Jan, they said they were sorry they hadn't communicated before then, but that they would definitely wait for our approval on the job- the one already done! They are either inept or deceitful. Their last email to us was that they could have the tenant call us directly for maintenance issues or, if we wanted to discontinue with them, they had recommendations of other management companies. Way to not take responsibility for how pathetic you are Tower! p.s. We emailed the owner of Tower directly regarding the horrible service we had received on numerous issues (like Tower not answering us for weeks about installing legally required carbon monoxide detectors) hoping to get some better results. That was a futile endeavor. read more