Great experience very friendly people who explained everything well and were great to deal with.

My doctor sent a referral. Impossible to get a call back or appointment scheduled. Have been trying for 21 days. Messages are not returned. No one answers. Insurance company can't get anyone either. Finally gave up and got referred to another provider. Surprise...got an appointment immediately. Life is too short. read more

I am just starting my sleep issue journey. I met with Dr Andrew Wachtal and I will say he did a nice job of walking through the next steps. I will update as I progress. read more

Update, November 2, 2022 We are in November and I still do not have my cpap machine. Last week, I had a meeting scheduled with my assigned doctor. They asked me to confirm three times. He did not show up. When I called their office, I was told he was not in. I told her of the appointment, and if necessary, would reach back out to my Internist again. She went offline, came back, and indicated the doctor was in. That was Dr. Artel, the first physician I had met. However, he knew nothing of the challenges and was apologetic. I responded that I had relied on them to help with my lung inflammation, and had to go back to my Internist to solve the problem. I suggested that it didn't matter if the practice was too entrepreneurial, disliked me, or the staff wasn't up to the job. "Either way, I continued," it doesn't matter because the results are the same, my overall health has been negatively impacted. He promised to get the update for my insurance resolved. I was received a call from them the next day with a request to pay my deductable. I did that. It is a week later. I called the equipment provider and they still have not receive the promised update. I just want this dreadful experience to come to an end.U read more

Having trouble sleeping? Need help making your way through all the sleep devices and masks? See Tom and the staff at Tower Sleep Medicine. Easy check in. Personal service. A sense of humor. And over 20 years of knowledge. You will not be intimidated or rushed. Your questions will get answered. Usually with plenty of options you will feel comfortable with. Check this place out. Highly recommend! read more

Angie was fantastic. my only complaint is that I called about a wedge and was told it would be available. I arrived and had to ask for it since I require elevation when I sleep. Angie brought it and extra pillows. I was very comfortable even with all the wires and able to sleep. I have had numerous sleep tests, this was the best . read more

A huge thubs-up for Tower Sleep Medicine (TSM). A busy, but very efficient organization that provides outstanding care. Dr. Wachtel is my doctor. He is prompt and efficient--he gets your time is as valuable, too. Best of all, he knows his stuff. He anticipates my needs, and is always ready to answer my questions and explain the answers in everyday English. I have watched Dr. Wachtel interact with patients, and I appreciate how he treats each individually. A second outstanding person is the Sleep Center's manager, Tom Hoffmann, R.P.S.G.T. I haven't looked up all those letters, but I can tell you they translate to an experienced sleep professional who has expert knowledge on a wide range of medical and patient care issues. Because he is so responsive, I sometimes wonder if he has a bed in the back. On multiple occasions, Tom has gone above and beyond to help me. Folks, they don't make 'em like this anymore. Last, TSM's front office and nursing staff act independently to keep the docs and Tom focused on patients/patient care. One small criticism is the waiting room. It's not terrible; it's just living in another decade. As the patient experience generally continues to slide downhill, TSM delivers state-of-the-art medicine wrapped in the comforts of an old-school medical practice. read more

The Tower Sleep staff smoothed the process of having a sleep study and navigated the insurance details of getting a CPAP for home use. (The insurance company did not work with the first medical equipment company, but Tower Sleep got that straightened out as well.) They also fitted the CPAP so that we didn't have to travel to the valley for another appointment for that. Tom Hoffman went the extra mile in providing the best possible professional service with a genuinely caring manner. Based on this experience, I would not hesitate to recommend them to anyone! Dana K. read more

With my husband's sleep and apnea issues, we have gone to Tower Sleep Medicine several times in the last few months. The service has been excellent and gentle and caring. Tom Hoffman is exactly who you need when you are concerned and worried about the issue and need guidance. I can't rate him highly enough! Roz read more

The person who recorded my test failed to write down that I slept for 45 minutes in between designated naps. I fell asleep for four nights in a row, and then fell asleep in between nap four and five. I would have tested positive for hypersomnia (falling asleep 5 times in a row) if the examiner had written that down. I told her to and she said she would .. And yet, My doctor refuses to acknowledge this in any meaningful way besides "sorry that happened." He always just pressures me to get another sleep study, and does not give me the diagnosis, even though he acknowledges that that would've made me eligible if it had been recorded correctly. But the real issue is he doesn't even call in the meds when he's supposed to or he calls them into the wrong spot or in the wrong dose. The office doesn't return my calls. The amount of times this has happened.. it's like half the time, over the past two years read more

A++++ Dr. Wolf is knowledgeable, patient, caring and it's nice that he has a great sense of humor. Very lucky to have him help me work out my apnea. The whole staff is terrific. Everyone front desk to the nurses and especially their technician Tom Hoffman. THANK YOU! read more

Please don't go here until the building construction is complete. I tried to do a sleep study while listening to drilling, hammering and tearing up of floors. Unbelievable to me that they would even consider putting already sleep deprived patients through this unique form of torture. Brian, the sleep technician, however was very pleasant and apologetic and tried very hard to make up for the noise. The ac was very cold for me - I was curled up in a ball trying to stay warm even under two additional blankets and a space heater because the fan is directly over the bed. Sad I waited for months for this experience - only to leave at 1am no closer to finding the cause of my sleep issues. read more

My experience at Tower Sleep Medicine was phenomenal. My doctor, Dr. Roy Artal, was incredibly patient, kind, and attentive. His entire staff was excellent, the facilities were extremely clean, modern, and comfortable. I have attended many sleep studies, but their attention to detail was superb. My results were given expediently and explained to me in detail. I would happily refer any friends and family there. read more

The staff is untrained, border line rude, passive agressive and not helpful. They hide information and prompt you to sign papers to give them permission to review your results, which turn out to be over billing without any warning or explanations. They prompt you to get studies as they please saying that is due to insurance guide lines only to later hit you up with equipment fees that you have to pay out of pocket because the test you did does not show the information required to get the equipment without a $200 deductible. I had to call them several times and every time it was a problem starting the front desk which was always hiding information deflecting and defensive. The technician call me one day out of nowhere, in the middle of my work day to review my results, everything looks good she said, is there any questions? as I started to ask, she cut me off rushed and without finishing the conversation said I got to go and hang up. I got billed for that as an appointment. I did never schedule this and the interaction was not fulfilled. I ask several times to have the manager called me and after 3 months when he did his excuse was that he was in vacation for 2 weeks and couldn't get to back to me. At this time he asked what can we do to make it up to you. After all the abuse there is nothing you can do. Non of the bills were not even cancelled of course. I gave him a verbal warning to cease and desist, to stop any and all communication and cancel any outstanding appointments. Over all they are a horrible service who only care to get their bills paid and charge you for no reason. read more

Rough experience with a very disorganized staff -- in all of Los Angeles, there's gotta be tons of better places for sleep studies than this. read more

I had an overnight sleep study done in Oct of 2016. I was told by the tech that they were backed up and the results would be delayed. I never received the results, so I called in May to see if they were ever analyzed. They said that results had been sent to the referring physician in Nov. When I called my physician, they had not received them. Finally got the results in June. Tried numerous times to make an appointment with Dr. Artal for a follow up/interpretation appointment and CPAP fit testing. First was told he was out of town for 2 weeks in June and would not be available until July, then was told he was on vacation for 3 more weeks and would not be in until the end of July. I asked if the doctor had anyone who was handling his patients while he was out and was told no. I can't speak to how the doctor is, but the staff was extremely unprofessional. Very disappointing. read more

I was very anxious to have my sleep studied...:) However, the whole process felt like a breeze with Dr. Artal and his amazing staff. Sleep has always been problematic for me. When feeling exhausted became way too exhausting, I decided to get in touch with a sleep specialist recommended by my sister-in-law. Firstly, I was able to get in and see Dr. Artal the same week I called. He took his time listening to my endless list of sleep complaints. His extremely kind and patient demeanor was truly refreshing. The next day I was contacted by Tower Sleep per Dr. Artal's recommendation. It took them about a week to sort out the authorization process with my insurance and I was able to get an appointment for my sleep study within 2 weeks of my initial visit with the doctor. I wasn't looking forward to this experience to say the least. Nervous, anxious, and uneasy are a few adjectives I can use to describe my state of mind. However, my super friendly technician attending the study put me at ease from the moment I walked in. She also took her time explaining the procedure thoroughly and making sure I was comfortable every step of the way. Having to go to sleep with a bunch of wires attached to one's body is less than ideal, but you somehow stop noticing them after a while. My tech made sure I had enough pillows and blankets. The room was clean and comfy. I was given time to unwind and read for a bit before she started setting me up for the study. To be honest I was expecting a rough and uncomfortable medical procedure, but instead ended up experiencing a pleasant and informative evening/ night. I did wake up a couple of times and it took me longer than usual to go back to sleep because I wasn't in my own bed and I had wires attached to me, but I expected as much. In the morning I was told to make an appointment with Dr. Artal to discuss the results in about a week. Dr. Artal and I have since decided on a treatment course and I am excited to get started on my path of getting a better quality sleep. In sum, I am beyond grateful for the wonderful care I received from Dr. Artal and Tower Sleep Medicine. Everyone I met and dealt with from scheduling to the doctor were extremely professional, informative, caring, and lovely. Thank you for taking care of me and for helping me figure out a path to a healthier and more energetic me. :) read more

Tom is great. Really helpful, clearly cares about his area of expertise, is extremely knowledgeable and offers great advice on CPAP therapy.

I never thought I'd say this, but I had a great experience. My cardiologist trusts this place and wanted me to have my sleep study done here. He sent in a referral and Tower called me to schedule. They really have an impressive staff. They went out of their way to accommodate me and make sure I was taken care of before, during, and after my testing. I had to try CPAP that night, which seemed a crazy thing to sleep with but thanks to my tech's patience, explanations, and understanding I stuck with it. She literally held my hand through it and I can't thank her enough for her great bedside manner :)Amazingly I fell back to sleep (just like she predicted). The next day I felt better than I have in a very long time. I am so excited to start using the mask at home. I can't believe I've been missing out on sleep all these years. It's also good to know that there are still knowledgable and diligent medical professionals who really care about the patients. read more