I was shot by teenagers wielding BB guns at Towers at Wyncote Apartment Gym. I still have BB bullet wounds. Towers of Wyncote won't do anything about it. They won't ban BB guns, they won't ban teenagers from the gym. They won't pay for my medical bills. Not to mention, the landlord of Towers of Wyncote won't kick out Pot smokers and cigarette smokers who were smoking in the stairways in Building 2 even after I told them they're smoking in all 3 stairways several times. Marijuana is an illegal drug federally and in Pennsylvania if I recall. You can go to prison for having Marijuana in your bloodstream after inhaling 2nd hand smoke. And let's not forget about how the landlord of Towers of Wyncote refused to help me register for the auto paying of rent. I tried to call them 5 times to help me with autopaying rent. They either won't pick up the phone or they hung up. read more

**Honest Review -- 4 Years as a Resident** **Buildings:** Building 3 is the best choice -- it has central air and an attached garage, and residents there tend to be more civil. I spent my first two years in Building 1 with a balcony unit, and the sliding doors leaked air constantly, driving up cooling costs in summer and heating costs in winter. Air quality was poor and I dealt with ongoing skin issues while living there. **Amenities:** The dog park is poorly maintained and not worth using. The pool is decent but only open 2-2.5 months a year, and staff can be strict about checking pool passes even for verified residents. The gym is mediocre (4-5/10) -- promised upgrades never materialized in four years. Building 3 has nice green space, good for dogs, including a well-kept garden. Otherwise, the grounds have a litter problem and issues with reckless driving. There's a restaurant in Building 1 that's rarely open and seems to get little use. A dog groomer on-site is overpriced (around $200 vs. $100 off-site). The café in Building 1 is solid -- probably the best amenity after the pool. Building 3's package system (stored behind the front desk) feels more secure than Building 1's locker setup, where theft has been an issue for some residents. **Maintenance:** Generally good and hardworking, though they sometimes mark jobs "complete" when they aren't. There's poor communication between maintenance and the leasing office, which seems tied to broader leasing office dysfunction. **Units:** I lived in a 12th-floor one-bedroom with a balcony for 3 years -- dealt with mice and air leakage the whole time. Moving to Building 3 (no balcony) for my last year brought lower electric bills and better rent value, though rent increases yearly regardless. Inspect every flaw at move-in and document it -- that's your best leverage. My mouse problem went unresolved for two months until I brought a live one to the leasing office; only then did they patch the entry holes they already knew about. If you don't get mice yourself, you'll likely hear them in the walls -- a function of other residents' poor trash habits. Utility overcharging is a real and common complaint: expect at least $50 for sewer, $10-20 for trash, $50 for water, plus electric -- which can spike to $200-400/month in peak summer and winter if your unit has air leaks. This was a widespread experience among residents, not just mine. **People:** A wide mix -- some genuinely kind long-term and older residents, alongside a rough element. One neighbor let their dog defecate on their balcony repeatedly, creating a disgusting pest situation. Some residents and their dogs are notably aggressive, and there have been shootings on the property. **Safety:** The gate is largely symbolic -- access is easy for non-residents. Security is minimal; there are no reliable cameras, and you're mostly on your own. My car's sunroof was smashed while parked there, and the leasing office's response was a $25 garage credit against a $2,500 repair bill. Break-ins are common and well known among residents. A garage is strongly recommended if you're in Building 3; Building 1's garage is easily accessed by outsiders, and Building 2 isn't worth living in at all. Younger residents frequently violate rules with no real enforcement -- e-bikes in hallways, smoking in stairwells, BB guns, reckless outdoor riding -- met only with occasional, ineffective email reminders. **Leasing Office:** This is the weakest part of the experience. One staff member (Maurice) stood out as genuinely helpful. Front desk staff often seem indifferent and under-informed, unable to answer basic questions and needing to escalate everything to management -- who rarely respond. Management tends to charge for anything possible, and getting a fair resolution generally requires being assertive and persistent. Move-out charges are aggressive: turning in keys even one day before your official lease end triggers a charge, and the weekday-only maintenance walkthrough option can trap you into an "early" turn-in fee if your lease ends on a weekend. There was also an attempt by a newly partnered company to charge me a pet fee despite three prior years of documented exemption -- this was eventually honored, but only after pushback, with a warning that the exemption wouldn't carry into the following year. **Bottom line:** The location is convenient, especially for students, but you pay a premium that isn't matched by the quality of management or upkeep. The property has real potential but is undermined by a poorly run leasing office, inconsistent enforcement, maintenance grounds issues, and a subset of difficult residents. Reviews from people who only toured the property, without living there, don't reflect the actual day-to-day experience. read more

Apartment Tour Review: Kayla Lee was friendly, professional, and very knowledgeable throughout the tour, making the experience welcoming and informative. I really loved the variety of amenities the community offers and could see the potential for this to be a great place to live. I was surprised, however, that one of the apartments did not appear to be fully up to standard, and I noticed a few differences compared to the virtual tour of what was supposed to be the same unit. Other than these minor differences--which I hope can be addressed prior to move-in should I decide to make this community my home--I am hopeful that living here will be a positive experience for both me and my family. read more

Would be 1 star if the apartment wasn't as cheap as it is and for the great staff. The maintenance and janitorial workers are always so pleasant and 80% of the receptionist staff here is terrific and polite, the others act like it's an inconvenience to them that they signed up to do this job. They're probably not being paid enough from this cheap company. Lindy has a monopoly of apartments and townhomes within a 10 mile radius of here, but they can't keep the power on or the water working. We had 2 washers break since June, the same kitchen light keeps going out every 4 months or so, probably from cheap bulbs, and all the lower level residents complain about roaches and rodents. They supposedly fired the guy that takes care of the dog park so now there's dog crap everywhere from people who refuse to clean up after their animals. I am happy with the price, and I think they have good ideas with their community events, but they have no clue how to perform preventative maintenance. Electricity and water should not go out on multiple occasions for days at a time. I'm just hoping this time it doesn't take more than a day to be able to shower again. read more

Andre was very informative about The Towers at Wyncote. He was very patient and detailed about explaining all of the amenities offered. My clients were very happy with him and so was I! He helped to make their decision a very easy one. read more

Awesome place to live. This is my second time renting at the Towers. It is well worth it. Everyone in the office was welcoming and professional. Taliah who works in the leasing office was very professional, patience, and guided me through the process. The environment here is pleasant, clean and welcoming. So if your looking for a great place to live weather your single or have a family this is it. read more

I just want to give give a big shout out to Mr Andre and Ms Simquetta for all their assistance. Very pleasant, acceptable, driven, and very professional. I would strongly recommend making this 5 star experience read more

I was going to apply to live here but, when is asked to see the lease I was told that there is no lease. Very weird process. I just walked away. I don't trust these people.... read more

Kayla and Taliah in the leasing office were very informative pleasant and professIonal. I was able to tour and secure a beautiful 2 bedroom unit with ease. read more

Maurice has been an absolute pleasure to work with from start to finish. He was professional, patient, and extremely attentive to every detail. He took the time to answer all of our questions and made sure each of our apartment requests was addressed before move-in. As a real estate professional myself, I have high standards when it comes to communication and service, and Maurice truly exceeded them. He listened carefully to our needs and matched us with the perfect apartment it's beautiful, fits our daily routine perfectly, and we couldn't be more excited to move in. The entire process was smooth and stress-free thanks to his professionalism and genuine care for his clients. Maurice is a standout leasing agent who sets the bar high. He has no idea I am writing this but I feel he deserves to be recognized for his efforts. Management should be proud to have someone like him representing the community. Thank you Maurice! read more

I want to thank Andre Walker from resident services for his help throughout my apartment search process. He was prompt, professional and made everything feel easy and stress-free. Andre was friendly, knowledgeable, responsive, and provided excellent customer service throughout the entire process. I really appreciate the excellent service and would recommend the Towers at Wyncote to anyone looking for a new community to join! read more

Andre Walker is the best! Caters to your needs and does everything he can to be sure your experience is smooth. I was already a resident and needed to downsize - he was so very helpful! Looking for a new place? Ask for Andre! Highly recommend! read more

Andre gave us a great tour of the units available and showed videos of units not available. Andre is knowledgeable and professional.

MICE PROBLEM! They keep telling me they will take care of it and it's been months. I have kept it super clean and don't eat there anymore and they do absolutely NOTHING. it's so dissappointing and I cannot sleep because I hear them. read more

Kayla Lee was great! Detailed and helpful tour! Showed several apartments and the current and future amenities.

Andre has been extremely helpful in assisting with all my leasing needs during my time at Towers at Wyncote. Super responsive to email and helping in person at the leasing office. Highly recommend him and the rest of the staff at Towers! read more

Overpriced, weird smells, and leasing office is no help! RUN DONT WALK! Smells of animal feces and cold and drafty in the winter. If you like to be awoken at all hours of the night to false fire alarms and fire Marshall beating on your door this MAY be the place for you. I honored my lease but VERY RARELY stayed there! If you are looing for a nice peaceful and clean environment this is NOT the place. Lived in Tower 1 read more

The property is near everything. The apartments are well designed. The residents and management maintain a pleasant environment. Usually. The amenities are good in relation to the rent. Of course,no place is perfect. Irregardless,I think it is a good place to live. Hopefully,you will agree if you choose to move here. read more

I lived at the towers at Wyncote for just about two years, mainly for the commute to where I had to go every day. I gave this place a 2/5 stars simply because of Frank and Ursula who worked the front desk in the building that I was in . They knew everybody who was coming in and leaving and actually kept the building safe in my opinion. Other than them, I would give this place a 1/5. Security to start off is suspect at best, the back entrance where you had to enter with your key card was always down and allowed people to come in whenever they pleased. What's the point of having a gated community if the gate was always broken. Other than a few security guards who would question the car entering the front entry point of the property,they let everybody in no questions asked. Inside the buildings, you see insects and roaches all over the place so get used to having some extra roommates in your room no matter how clean you kept your apartment. The leasing agent that I had Never took the time to know his clients and I felt like I got more help from other people who did not know me. In the two years I lived there they never fixed the key Entrance to the gym so it was super inconvenient to enter because they always had to manually let people into the gym. They're always looking to charge you for things and yet the halls smell like smoke. The elevator smell like marijuana. Overall, this place is just super frustrating to live at considering the amount of money they charge for rent. You would think that they would be more inclined to keep things as clean as they could and yet it comes across as them being a little bit lazy I'm out of there so it doesn't matter for me but figure those looking would know what's truly going on here read more

I moved here 3 months ago. While this place looks amazing on the surface when visiting, This place is, in fact, HORRIBLE!!! To start, I'd give this place 1 star to recognize the great location, the beautiful gated campus, the amazing view from my apartment, and the amenities and many activities to do around the campus. But this place ONLY gets 1 star as it suffers some crazy challenges, some of which are NON-NEGOTIABLE. In order, my top concerns are: 1) The daily FUMES in the hallway that enters my apartment unit (seems to be no air returns in the hallway). The HVAC system is not well-designed so everyone's cooking, smoking, etc. gets entrapped into the hallway (which is carpeted), and creates a powerful stench that ENTERS my apartment (while the door is closed) throughout the day. This is an EVERYDAY occurrence and this alone completely deteriorates the quality of my experience here. 2) ROACHES! I mean Roaches in a Clean apartment, identified 2 months in, where most of my stuff is still in boxes and I barely use the kitchen. You don't have to be dirty to have roaches here. I even saw roaches in the event hall at Tower 3 in the drawer (again this area was clean too). 3) The Building Fire Alarm went off (false alarms) approx 7 times in 2 months! Extremely inconvenient and it creates a safety hazard because now when it goes off I won't leave my apartment (like the boy who cried wolf), but what if there is a real fire? 4) The amenities such as the gym is not well-kept at all. Equipment damaged, not cleaned, not maintained. Just no re-investment into the upkeep of the amenities Other Issues: -No Return or Exhaust fan in Bathroom, - Maintenance is not responsive (placed a maintenance request 3 weeks ago and no response or follow up). - No sound barrier between apartments - I can literally hear their tv and conversations word for word - Security pretty much let anyone through the gates read more

If you're looking at these apartments as an option save yourself the headache and financial stress. I've signed a lease agreement for $2425 since I've been here in these short amount of months it has raised every month which currently $2950. What they fail to tell you is they tack on astronomical utility costs onto your rent. 2 electric bills, water, sewage, trash, gas. On top of this I've been dealing with nothing but problem after another. I've had mold in both my bathrooms and their way of fixing it was to paint over it. Which means the problem is still there. When we use our AC unit we feel sick, it's mold and a lot of dirt that come out of the vents. My front room vent leaks which is over my mom's hospital bed. This was reported but of course never addressed. When it's windy it sounds like a freight train in my living room because the balcony doors aren't properly sealed. Once again it was brought to their attention the first week of signing the lease and no one came to even look at it. My toilet in the hallway bathroom leaks at the bottom and constantly stops up and run over. At one point both toilets clogged and we had to use the roach infested lobby bathroom. My master bathroom tub started to peel. I couldn't use the tub for 17days because they said the contractor was not available. I even complained and called corporate which just rerouted me back to the property manager. That's another issue the property manager can careless. Frank acts busy and doesn't even return your calls or address your concerns. The maintenance when called will show up depending on who you get some do their job but some give you more of a hassle. Fingers crossed that you don't get the angry drunk maintenance guy because he barely wants to work and it shows. When the contractor finally came to fix my peeling bathroom he brought in his supplies inside a grocery store shopping cart that was extremely dirty. He rolled the shopping cart through my home and onto my bedroom carpets which left dirt marks on my carpet. Like I said before they are careless. For the money you pay in rent you think you will get better employees. After the tub was painted my shower head started spraying water everywhere, water on the ceilings, on the walls. I have to tie a plastic bag around the shower head in order to use it. Their way of fixing it was to tape it up. The smoke alarms constantly goes off. In my apartment the smoke alarm went off for an hour at one point. The angry drunk maintenance guy was mad that he was on call he even started threatening me and my aunt because we kept asking for someone to turn off the alarm. I take care of my mom which is disabled and the alarm seems to distort her mentally. When the maintenance guy finally showed up after an hour he appeared drunk with blood shot red eyes, and bedroom slippers. Our hallways are always dirty with stains, sometimes it's dog poo and pee on the floors for days without anyone picking it up. There use to be a cleaning person which I only seen the first two weeks when I moved in now there is no one cleaning. Our hallway walls are leaking a brown substance down the walls and on to the rugs which I'm unsure if it's harmful. They advertise a business center, beware it looks clean looking through the glass windows but it's infested with roaches and bedbugs. I went in to print some documents and I sat at the desk. Roaches started coming from under the desk one jumped on me. What a nightmare. My leg started itching after leaving there and my leg keep itching which continued for three weeks. My doctor confirmed that I was bitten by bedbugs from that business center. This place have been a nightmare since moving in, I wish I would have been warned before moving here I would have ran the other way. read more

Mice, flies, and roaches live in the walls and between floors. Extermination services simply aren't good enough. In addition, mold and filth exists in the garage. Water flows from broken storm drains while mud infiltrates from the walls. These are examples of what I've seen over the past 3 years as a resident of building 2. Despite these very poor conditions, I've managed to enjoy my apartment, a great view of the city, and it's convenient location. Maintenance staff are responsive and the grounds look good. read more

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I'm a new tenant that moved into Tower One on May 1st 2024. The grounds look fine and the amenities are nice. However, I've had 3 instances of theft occur already. 1) I had a doordash delivery and the delivery guy texted that he was there. He sent a proof of delivery pic and by the time I went to the lobby from the 5th floor someone had stolen it. 2) My hardworking son who lives in Texas sent me a Mother's Day floral arrangement and Chocolate covered strawberries. The delivery happened while I was away from the complex. By the time I got home, the flowers were there but someone had nabbed the strawberry platter. 3) I had a $138 walmart delivery which was left in the lobby. Someone stole it. The lobby attendant said he saw a woman take it. I made a formal complaint to management and requested the relevant camera footage so that I could file a police report. At first the management emails appeared to be showing concern and the person from management stated she saw the footage. However, the last email from her took a turn, and it became a formal notification that I was basically at fault and Towers could not be held responsible. I was not trying to hold the Towers responsible. I simply wanted help with identifying the culprit via the camera footage. At this point they have not agreed to do so. If that changes, I will amend this review to reflect that. I will also mention that when I called the Towers office to find out who I could speak with to discuss the above occurrences, the woman that answered the phone said she got a complaint from a tenant in Tower 2 that he had a Doordash delivery stolen as well. read more

When I first moved in - it was lovely. Everything was new (floors and freshly painted). Then reality set in. My requests for service were often ignored. I had to buy a microwave because they wouldn't fix mine. The hall washer was often broken so I had to go to the laundromat, and my ac/heater didn't work (turned on and off by itself). Oh and there was a leak they could never find and mold started growing under my cabinets. Then there were the rodents. There were so many rodents - they were coming out of the outlets and they ate through the walls. There were droppings EVERYWHERE - on my desk, in the closets, ON THE FRIDGE! The exterminators couldn't catch them so we tried but even after getting rid of 20 - we still couldn't contain them. And with COVID, we lost all of the amenities. To top it off, they had a nerve to ask for $400 more A MONTH on lease renewal! Please don't move here. Do not be tempted by the pretty lobby and desk staff. You work hard for your money, rent something where they care about quality and not just looks. I would attach photos but trust - it's as gross as it sounds. read more

I lived here from March 2014 to March 2019, 5 years. While most of what I wrote in my initial review still holds true, one of the most frustrating issues for me was the noise. I have several examples of detailed emails sent to the various managers during my time living there about problems with the apartment next to me on the mezzanine level of Building 3. While the managers were pleasant to deal with, the issue was never handled to my satisfaction. The specific issue was that my neighbors would have parties and literally be up all night playing video games. Excessive noise you could hear clearly from my room. The other neighbor would blast Adele in their bathroom first thing in the morning. I could hear many other noises as well... in my opinion the walls of my apartment were way too thin. Noise is a part of apartment life and plenty of noise occurs here. You will hear parking lot noise, building maintenance noise, people in the hallways, etc. But hearing neighbors crystal clear through your walls from the hours of 10pm thru 7am is not acceptable in a luxury apartment building. If it was a condo, I would have hired an independent sound consultant to come out and measure the decibel levels when it was occurring and I might have considered taking action against the HOA if the noise was above an acceptable level. The beautiful thing about an apartment is that you and move out when the lease is up. There were more issues than the noise, however, that prompted me to move out when I did. I needed a change of scenery and ended up moving out to the country as I work remote now. I have many fond memories of my time at TOW, but the noise issue and the fact it was never resolved to my satisfaction was a major annoyance. read more

The community director and property manager are very disrespectful to certain tenants. Diversity training is needed badly. The communication to tenants is poor. They have no respect for tenants' cars in the garage. If you voice a concern it is met with hostility and retaliation. There have been rodent and roach problems at times. The fire alarms go off frequently. The security gate does very little to none of inspection of people entering property. There has been an incident of injury due to gunshots. I could go on but you get the point. read more

Don't move here. They will say anything to get you in and treat you poorly on the way out. The building reeks of marijuana. There are roaches and mice. I don't have an eloquent way of saying this... I wouldn't recommend move here. read more

It's a shame that I had to give this apartment building two stars. While living there, I had a pretty good experience. I really liked the fact that they had shuttle service to and from the train station. My apartment was very spacious and generally maintenance came promptly after being called. I lived at the Towers at Wyncote for one year and really wish I could have given them 4 stars. However, I have to be honest. One reason that I gave them two stars was that the children in the apartment complex were unsupervised most of the time. They would run the halls, and two times my friend had his car egged. That is just not acceptable. When you're paying over 1000 dollars for a place to live, you should not have to worry about other people damaging your stuff. The main reason I rated this so poorly was due to the charges on my account upon moving out. I paid $500 for a security deposit, and everyone knows that a security deposit is supposed to be kept by landlords if there are damages to the apartment. However, upon moving out, I got a bill saying that I OWED $1,452.00 in damages. So not only were they keeping my security deposit, they were charging us $952 on top of it. I am a very honest person and would admit if I damaged my apartment. There were maybe 2 tiny stains on our carpet, one in the living room, and one in the bed room when we moved out. That is it. Overall we left this apartment in great condition, so you can imagine my shock when receiving this bill. Take my security deposit if you have to, but charging us almost 1,000 dollars on top of the security deposit is outrageous and pretty much illegal. I sent them a letter and a check (after being advised legally on what to do) saying what we were going to pay and what we weren't. I let them keep the security deposit and sent them 130 dollars. They read the letter, cashed the check and I never heard from them again, until I received calls and letters from a collections agency!! I couldn't believe it. Please if you are considering moving here, look elsewhere. NO ONE should have to pay this much money for normal wear and tear. read more

1 Bdrm I made into a 3 bdrm due to being Very Spacious. Amenities a plus. Im leaving due to it being a bit pricey for a 1 bdrm and school scored from 10/10 to a 5/10. But I felt very safe and here and had no problems with anyone. Very friendly read more

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I came here for a friends house warming party. I am also from out of state so coming here was my first time. I would say I'm actually impressed. First, this place is gated with a security guard in front. It gives the residents a safe place to live. Second, lots of parking but guests had to park in the gravel area. We went to building three. Third, walking in there is a reception desk with a nice seating area. My friend told me they made huge renovations to the place last year. Lastly, elevators were nice with a mirror back, hall ways had a hotel vibe to it, and rooms are very big and spacious. The friends place was on the fifth floor and had a beautiful view of the town. Overall, I enjoyed my visit here and would come back to see more if I had the chance. read more

So, update. Went to court on 2/28/23. I was told the office would contact me to solve my issues. Surprisingly received a call shortly after I left. Told the next day they would stop by at 9, and start working on the issues. Throughout I spoke to the Manager of Maintenance Josh to schedule times. 2days later they start removing mold from my living room and bedroom. I've managed a Carpet Cleaning/Disaster business before. Typically we bag everything up and prevent the mold from spreading into unnecessary areas & air. These guys just started cleaning like it was the first time cleaning a tub. So I have to wash everything in that room and throw away 4 comforters and another one that I really liked. It took them about 7 days just to clean, scrub the air and paint. Over that time, staying at the Marriott In Plymouth Meeting , which was nice, but I paid for it, which sucked especially since it wasn't my fault. Regardless I would go to the apartment during the day time for my kid. And it was a mess, things that were covered in mold were placed on the other side of that room, contaminating everything in that area. Over the next few days. Their trying to clean the carpets. But need the mattress and stuff removed first. Due to my Woman getting sick from the mold and being in and out the hospital, she couldn't help. And I'm out with a torn shoulder until the Government finds work for me. But explaining this to them, just fell on deaf ears. Their like ok, and so, tomorrow. Seems like harassment, but even on 03/23/23, I originally went to court in February and explained I submitted multiple tickets for 8-10 different things, but Josh said, we're not here to fix anything else just the moisture issue, which looks like mold is coming back again. Considering the paint is turning colors already. And I've asked them several times not to unplug my internet, so I can connect to my server and every time they come in, it's the first thing they do! I'm ready to go, I've said this so many times but they say I have a contract and can't, but to live under these conditions. The one guy even said he wouldn't pay for this place, after mice were found in the wall and came running out. They were living in covered up part of the wall, now their all over the place. read more

The owner have done an amazing job on the home sites at the Towers. I look forward to speaking / reading from some one soon. Awesome job Tina Accordingly read more

i've lived in the towers for almost 4 years, i've never been late with my rent, have no complaints from my neighbors, no loud parties, yet when I discovered mold (not a little bit a lot), after a major flood in the building my lease was not renewed, when asked for a reason, all I got was we just think it's in our best interest. I'm paying $3000 a month rent daughter has asthma, I have acute bronchitis and i'm not suppose to want the mold removed. Besides that when I first moved in the towers, everything was great, as soon as that piece of shit Frank Baer, took over as manager of the property, the towers turned into an expensive, trashy, mismanaged property. Underage college teens, who throw drinking parties every weekend, people throw thrash over the balcony, beer cans, cigarette butts, a 2 pound object was thrown over the balcony from the 6th floor bust my girl in the head,(Frank) did nothing.Dirty ass garage you pay for, and your car still gets broken into, no memo, somebody committed suicide somebody got shot no memo, trash chute is always backed up, trash rooms stay trashy, roaches, mice, rats, raccoons. Overall the towers is highly overrated, badly managed, and at the end you don't get what you pay for anymore. Mark Tyler read more

I came here to shed light on the unprofessionalism of the staff only to realize that this is a widely known and reviewed issue... The amenities at the towers are fantastic, the apartments are nice for the area and cost (IMO), in fact even the maintenance staff has been responsive and effective. I've lived here for 2 years and upon going through the process to renew my lease, I had attempted to contact whoever is responsible for handling leasing (Don't know their name because I was never able to get ahold of them/return call) via phone, email, voicemail and even speaking with other staff. Great place to live, just a shame of how unresponsive the leasing staff is. read more

The worst move-in day that I have never imagined! My move-in date was Saturday, October 19th. I visited the lease office a day before on October 18 to check the apartment and asked the office if I could check the apartment and get the key a day earlier. Because my agent wasn't there, I couldn't check the apartment, and they asked me to take the key on the move-in day, so I just made an elevator reservation for the move and came back. The next day, when I moved my stuff from my previous apartment into my new apartment, I was completely shocked. The apartment was indescribably dirty. It was absolutely not cleaned and there were piles of construction ruins and food waste that someone had eaten. I tried to contact the lease office, but I couldn't get in touch, and after making several emergency calls to maintenance office over two hours, they said someone will come out to check the apartment. I went out for dinner after I got tired of waiting, and when I got back from dinner, I heard from the front lady that a staff from the maintenance office came and took pictures of my apartment, but no action was immediately taken. In the end, I stayed at my friend's house for a night, then visited the lease office the next day. They promised me to clean up as soon as possible, and give me $250 in cash for the inconvenience fee. I spent two days outside, then went back into the apartment on Monday, but I saw the apartment was not properly cleaned. Still, there were some construction trashes, and a lot of paint stains remained. I let the lease office know the condition of my apartment, and they promised to clean it again, but I couldn't stay outside anymore, because I'm a student, so I said I'm going to clean it by myself and asked for the cleaning fee. Then, they promised to give me $50 more. Eventually, I had to sleep at my friend's house for two days, and I had to clean by myself. They switched from giving $300 for cash to giving credit, and it has been over two weeks, even though I checked and asked for it a few times, I still haven't received credit. The Towers has given me the worst moving experience in my life, and it seems to them that there is no effort or will to solve the problem. read more

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The Towers at Wyncote, to which I recently moved, is the ultimate mixed bag as a place to live. On the plus side, you won't find apartments nearly as large priced so reasonably anywhere else in metro Philadelphia or most other cities for that matter. I'm paying $2300 for a 1500 square foot two bedroom, two bath apartment that has a huge patio where I put a dining table with four chairs and an extra two lounge chairs. Incredible. But the buildings themselves are a dump and the service staff are unhelpul and even hostile. The lobby and floor hallways are aged and fraying, with the walls peeling, maintenance doesn't always know what its doing, and the downright mean concierge sometimes doesn't let deliveries up (would it be so hard to call residents to tell allow deliveries up as other buildings do) and threatens to return packages if you don't pick them up in a day. The condition and service are so bad I'm thinking of organizing tenants. read more

Repeadtly called the front desk with questions about additional fees added to the rent with no answer. Moved into Tower 1 with the apartment having water damage, and was never told that they were reconstructing the entire roof and was received no compensation for the noise, the mold and not to mention the workers dumped their trash onto our balcony. When being shown apartments before moving in she did not care for our needs and kept pushing for the one she wanted us to get after telling her it wouldn't be a good fit. As for maintenance, our heater broke in the dead of winter and took about five visits of having to convince the man it was broken even though you needed to wear a winter jacket in the living room. Another time they just left boxes in our apartment for no reason. read more

I have lived here for over 5 years. I am very happy that I made the choice to move here. I live in an upgraded apartment with beautiful fixtures and plank floors. My apartments is extremely spacious with soo many closets! We even have a laundry room with a washer and dryer within our apartment! Not sure what people are talking about with the previous reviews, but I am very happy here. My hallways are always clean. I see the cleaners every morning cleaning all the common areas and hallways. Our concierge is always friendly towards myself and my guests. Maintenance office is in my building. They are there during the week and management is open 7 days a week. There is always someone here to help you. Concierge is here 24/7. Maintenance on-call 24/7. This is apartment living. If you have a negligent neighbor who does not care for their surroundings, then you may wind up with problems with bugs etc. Based on my experience, I did at one point have an issue with bugs. However, I contacted management and maintenance who had an exterminator come up the very next day. They had a couple of follow up visits and I am happy to say I have not seen a bug since. We have so many amenities here! Free parking. Pool and HUGE fitness center that are all included in your rent. With COVID, they allowed us to use the facilities by making an appointment. Can't knock Management for making the effort to accommodate us during these difficult times. My family are happy with all we have here at the Towers at Wyncote! We have no intentions of leaving any time soon. read more

They have mice everywhere, it's like they have an Infestation of mice. Dead mice in the apartments and walls. Mice droppings everywhere. They barely do anything to fix the issue. Terrible, save your money read more

There are young kids running rampant, parties every weekend night... The management cannot do anything even though there are quiet hours it is no use. If you have family and quietness is important, then I suggest you move on and find another place. This place is perfect for parties since apartment don't do anything about noise all night. Mary H, I have sent you emails after emails with no reply back. You can reach out to me anytime by replying to the emails I have sent to you. read more