My family and I were stranded on the highway after our vehicle broke down while returning from a holiday trip. An ambulance responded due to injuries. The tow company dispatched to the scene showed racist and hostile behavior from the start, making inappropriate comments about our ethnicity. Our vehicle was towed less than 5 minutes to a nearby gas station, yet we were told it would not be released unless we paid $2,000, with no clear explanation or itemized charges. The owner yelled at my father, mocked his accent, and became aggressive when I asked for respectful communication. At the lot, employees laughed, mocked our situation, and made racist remarks while we were trying to arrange another mechanic. When I mentioned Virginia's regulated fees for police-requested tows, we were told to pay or they would junk the vehicle. The only professional person was the young woman in the office. I am filing a complaint with the Virginia DMV. Avoid this company. read more

Do not use this company. My son hit a deer on Interstate 81 and the police dispatched this company to tow our car. They would only tow it 5 miles and charged us $630. They would not tow it any further than 5 miles. If I could give them 0 stars, I would. I have also filed a complaint with the Better Business Bureau. Do not use this company!! read more

Avoid using this predatory towing company. They assisted in pulling my vehicle out of a ditch, they refused to provide an estimate prior to arrival, this job normally costs about $600. They charged $5000 but when I couldn't come up with $5000 on Sunday morning, they added administration and storage fees. Ended up paying $6000. Mark, the person in charge, was extremely rude and uncooperative, even though my truck was mobile. read more

We had a truck broke down in Woodstock, VA. They towed the truck to the dealership in Winchester, VA but didn't drop it off because they couldn't park the trailer there. They then towed the unit back to their site for overnight then towed back to Winchester the next day. Tow bill plus storage for 6 days $3150.00 That is a total ripoff we will never use them again and suggest no one else use them unless you have a pocket full of money to waste. My rating star would be minus 5 read more

If I could give 0 stars I would. Our young daughter needed a tow after going off the road on interstate 81 near Woodstock VA. A very nice State Trooper arrived and called for a local tow truck( Town and Country Towing). Our daughter was shaken up and we wanted the car inspected to make sure it was in good condition before she got back on the road. The driver never introduced himself or greeted my daughter in any way which made him appear intimidating. She told the tow truck driver (Mark- we later found out) that she would like to be dropped off at the Exxon station 5 miles away along with her car, the driver ignored her request, my wife (who was on the phone with our daughter) gave the address to the Exxon station and the driver said he will have to take her and the car to his office where he could take payment, my wife asked why he couldn't take payment in the truck and drop her at the Exxon station, he did not answer, just drove. My wife asked the address of his office and he said he didn't know it!!!!! This is kidnapping and extortion. We also asked the fee and again he didn't know yet. He took her to his office where she was alone in a desolate location with a strange man. This is a terrible thing to do to a young vulnerable girl. This company worked less than 1 hour(billed for 2 hours) and charged a whopping $840 dollars for what should have been a 5 mile tow. Losing faith in humanity and may/will be calling a lawyer to prevent this from happening to anyone else. Avoid Town and Country towing and Mark the driver. Totally unacceptable. read more

Do not go to this company. My son hit a deer, had to have his car towed and they charged $750 for 8 miles. Stay away.