I initially had a very positive experience working with David, as he provided excellent customer…read moreservice and gave me confidence in the repair process. However, after the vehicle was returned to me, ongoing issues began to arise. I noticed that my bumper continued to come loose. I contacted David, and he advised me to bring the vehicle back in. At that time, I was informed that a clip had not been properly installed. Unfortunately, even after that correction, the issue persisted. Over the past two years, I have returned multiple times for the same problem, and each visit has resulted in the same explanation regarding a clip. I was hesitant to leave a review because my previous interactions with staff had been positive. However, my most recent visit was very concerning. Upon arrival, Scotty was dismissive and unprofessional. He questioned whether this was the same vehicle that had been serviced and made comments that felt unnecessary. He then suggested that the issue may have been caused by me hitting something underneath the bumper. Had he reviewed the service history, he would have seen that this has been an ongoing issue since the initial repair. I expressed my frustration with having to deal with the same unresolved problem for nearly two years, especially considering the amount that was paid through my insurance for the repair. In response, he stated that he could report to the insurance company that I had caused damage by hitting underneath the vehicle. The mark he referenced was not new and does not explain the recurring issue with the bumper. This interaction was extremely disappointing due to the lack of professionalism and accountability. While I do not wish to work with Scotty again, I still need my vehicle properly repaired and the issue fully resolved.

I absolutely love this place (Mesquite, TX). The staff is friendly, honest and knowledgeable. They…read moremade sure my car was fixed RIGHT before releasing it. I arrived close to closing time and Austin took his time explaining everything. He even shined my back bumper which had nothing to do with my accident/claim! The front office also saved us MONEY by advising us to file our police report!!! They didn't have to do these extra things for us. They definitely take care of their customers!

We were looking at a used wheelchair van that we knew had been in an accident although we were…read moreassured that there was no structural damage by the seller. Ivan inspected the car for us prior to the purchase and saved us from regret. He helpfully showed us many concerns and he was so kind and helpful. We are so appreciative of the lesson and would highly recommend Payne and Sons. Thank you!

Toyota of Rockwall highly recommended this shop after my Camry was damaged in a collision-I am so…read moreglad they did! I got such expert and prompt guidance and assessment for my vehicle! Ivan Stephens was great! He was so consistent in staying in regular communication, helping me navigate every step of the decision making process! Thank you, Ivan-and "Payne and Sons"-for making me feel like a valued customer! God bless you all!

This is my 2nd visit to this shop. October 2021 I had my green Eclipse painted pink coral. I…read morestill love the color and get a ton of compliments mainly from guys vs girls. I wasn't expecting to pay another visit to the shop , but thankful it was an option. My car was hit on June 17, 2023 in Louisiana while parked at a gas station . The driver was backing up a Ford heavy duty 350 into my car right after I got in from getting gas. I had the color swatch of my car's current color. I was disappointed by another collision repair shop that I have used exclusively over the years. Customer service wasn't up to par at all and it took a week to receive my estimate via email. Sunday , July 9th , I made an appointment for Monday, July 10th at 10am at Maaco. Oh no it began to rain as I drove to the shop. The shop manager Chris B. recognized me because of my car. He commented you are taking good care of her (my car). I smiled and said I am trying but unfortunately a few weeks ago I got hit from the back. Chris invited me into his office as he worked on the repair estimate. He asked , can you leave it today?" I replied sure just need to order a lyft. I asked Chris when would he estimate that the car would be ready. His response was at the earliest possibly Wednesday. Well let's move forward to today, it's Wednesday, July 12, 2023 . My mobile rings around 2:15pm Dava K. sales consultant said the words I wanted to hear , Ms. H. your car is ready , yeah . After ordering a lyft I arrived and took pictures . My car once again looked great as if nothing ever happened. I totally recommend this business .

Chris is by far the best person when it comes to getting the job done at the absolute best price…read morehe's your go to man! If I could give this Maaco team 100 rating I would! Thank you Chris for your honesty/transparency/world class customer service I will definitely return to this body shop and refer all my family and friends and Coworkers to you sir!

Great job, good service, great mechanic Shaun got my headlights going again. I trust him with my…read morecar, plus he cleaned her up she looked pretty.

Thank you Shaun! Once again he was able to get my car fixed. He is fast, reliable, and trustworthy…read more I love getting my car back from Alltech Garage, because they also courtesy wash it. I bring all of my cars here and wouldn't trust taking them anywhere else!

100% Satisfied! I had a fantastic experience at Town East Ford Collision Repair Center! My car…read morelooks amazing after the repairs--you can't even tell anything happened to it. The entire staff was friendly, and I really appreciated that they kept me informed about the status of my vehicle throughout the entire process. I want to give a special shout-out to Hector Briones. He provided excellent service and was incredibly professional, kind, and knowledgeable. He was always available to answer all my questions and made the whole experience stress-free. Highly recommend! THANK YOU!

We were recently rear ended and had to decide on a spot to fix our car…read more Firstly, I won a premium cross over suv. Brand new. My "last" for life car..... and so I was very upset and being rear ended my an........ non-observant and distracted individual. We read some good reviews and decided to take our baby hear. Amazing experience! Enterprise rental on site: When we did the drop off, the gentleman that took in our car Manny/Miguel? (My hubby is horrible with names) Was amazing! He saw that we were turning in a premium vehicle and our stature; and was like you're getting a tiny compact car. Call the Insurance adjuster and get you a better vehicle. As we called he actually jumped on the phone and talk to the insurance agent and advise them that we were turning in a premium vehicle and we should get the same in return. And so we did, that was very thoughtful And made the whole transition a lot more comfortable. The repairs: Hector (? Again my hubby is horrible with names) was amazing, called us to tell us the date of completion for the repairs and that he would keep us up-to-date on the progress. He gave us a call every few days to let us know about parts being delivered, the Current status of the repair, and all of the details of the job. It was nice to know what was happening every step of the way. The aftermath: After we picked up the car it was literally spotless clean. I was so shocked to see that the car was super clean on the outside- I think they even waxed it! The mats looked brand new overall it just looked like oh my gosh our baby is back, even our leather seats had gotten a conditioning treatment. It was funny that we actually all remarked to ourselves that we felt that we had an upgrade after riding around in the "premium rental."We actually really missed our car and we're so happy to be in it thanks to the care that was put into it. Our experience was amazing and we would definitely recommend this place, and go again - hopefully it stays consistent and the staff is acknowledged for their great work!

I worked with them to help make things right when I got in a fender bender. Everyone walked away…read morehappy with the process, and they were very easy to work with. I'm really happy we chose to go with them for the repair! The other party in the fender bender seemed very, very pleased.

I cannot say enough amazing things about this company! It's so hard to find a good vehicle repair…read moreshop. But Charlie and his entire team at Titan collision are honest and so diligent with their work. I'm so grateful I found them and I have referred them to all of my family and friends. You will not be disappointed!

I was recommended to Pro Star Collision by the owner of Freeway Motor Service who was retiring and…read morehad just closed his business. I caught him one morning right after they closed and he eyeballed the damages to give me a general idea of what he thought it would cost to fix (I side-swiped the back passenger side of my SUV going around a concrete pole in my parking garage). I live right off of Maple Ave in Dallas so I also looked at another nearby body shop before wanting to venture out to Mesquite, but the estimate they gave me was more than 2 times what the owner of Freeway Motor Service had told me!! At that point, Mesquite did not seem quite as far of a drive as before. :) Anyways, my experience with Pro Star Collision was fantastic! I worked with Mary who not only provided me an estimate, but also thoroughly explained what they would be doing to fix it. As a woman, it was really refreshing to feel like I wasn't getting ripped off when dealing with car issues. Their price was a little higher than what the owner of Freeway Motor Service had mentioned, but they worked with me in different ways to get it down to nearly the same price (which they certainly did not have to do). They also got it done in a week!! I don't typically leave reviews, but would highly recommend them for any body shop needs you have-- even if that means you have to drive a little bit.

Prostar is really friendly, knowledgeable and personal. Laura is so helpful and friendly and knows…read moreenough about insurance to help me with getting my claim fixed and advocated for me when I didn't know what questions to ask my insurance. I've taken my car here twice and they are super fast, reliable, respond to emails quickly, and thorough. Couldn't recommend them more.

Great experience with Elias Body Shop! They were professional, honest, and did excellent work on my…read morevehicle. The paint & body work came out looking like new and they even helped me with my deductible. Great quality and value for the service. Highly recommend!

Did not paint my car correctly, skipped all the steps and did not add sealant or anything. Just…read morepainted. Paint flaked off after one year. do not recommen.

This place is awesome. Very patient and helpful people, Steven explained everything thoroughly for…read morea great estimate. Highly recommend

Stephen and Tony were very honest and my Tesla Y looks brand new. They finished my car on time and…read morekept me updated on the progress. Stephen charged me for the major dents on the front but buffed out additional scratches without additional charges. I would highly recommend!

DFW Bumper Solutions is an A+++ business! I had front end dents & scrapes. Didn't know what to do…read morebut was lucky enough to find their website. Response to my request was almost immediate. Bryan was the Tech & he was great. Friendly & easy to talk to. It was a beastly hot day & his company van had air which made me feel better for him. It didn't take long before he was done. I went out to look at his work and couldn't have been more pleased. I'm a woman of a certain age & due diligence before hiring any business. Still I was a bit nervous about how this would go - no worries!!!! This is an excellent business & I couldn't have had a better experience !!! I'd read about other businesses quoting one price & then when finished a different price (higher of course).Not with Bumper Solutions. It was exactly as quoted. My suspicious & nervousness at this made me keep asking if that would be what I would pay. Bless Bryan - he was so patient with me & assured me more than once that would be the price. And of course it was. Highly, highly recommend Bumper Solutions!!

Contacted DFW Bumper Solutions after an unfortunate encounter with another car's trailer hitch…read more They contacted me back in minutes, made the appointment for the next day. They gave me a two-hour window for their arrival and showed up 15 minutes into that window. The whole job, including some preexistent scuffing on the side of the bumper, took about two hours, all done in my driveway. The color match and finish is impeccable and the price is less than a third of what a body shop would have cost me, not counting leaving the vehicle and having to get a rental while they did it. Multiple, convenient ways to pay. Cannot say enough good about this business (I almost want to call it a service), and Shannon who came and did all the work. Top notch, down-to-earth good neighbors. Highly recommended.