I heard about Dallas Lease Returns from a friend of mine and I went there to look for a car. I met…read morewith Yulian and I could tell that he didn't just want to sell me a car, he really wanted to get to know me. I could tell that he truly cared about my needs and wants and did his best find the ideal car for me. I haven't currently bought anything from Dallas Lease Returns because we are still in the searching process. I know that with Yulian's help I'm going to walk away a 100% satisfied customer.

After retiring from the military and moving to Texas I was ready to buy my dream car but knew…read morenothing about the process, it's scary but Yulian made sure that every question was answered and all my worries were put at ease! I haven't bought anything from Dallas Lease Returns yet, but I know that with Yulian's help I'm going to walk away with my dream car soon!!

Got a great deal, well below MSRP with excellent service. Attention to detail is superb.read more

The sales department is top notch! The sales manager was professional when I called to inquire…read moreabout an advertised vehicle and he set me up with Carlos who was great to deal with! Then the finance Manager went above and beyond to accommodate the package and percentage rate that I was looking for. Thanks guys it has been a pleasure

We had a genuinely fun and enjoyable experience purchasing our GX 550 Overtrail Plus--something you…read morealmost never hear when it comes to buying a car. Our friends referred us to David Keilson. the night before and suggested we give him a call. We reached out the next morning, asked if he had a GX 550 available, and from there, everything moved seamlessly. When we arrived, David greeted us, had the vehicle ready, handed us the keys, and simply said, "Take it for a drive." We had visited two other dealerships prior to this, and not one of them offered that level of trust or ease with a test drive. After our drive, David took the time to ask about our experience and walked us through the benefits of purchasing from Sewell. Before leaving, David and Jan also walked us through the technology in the vehicle, making sure we felt comfortable and confident with all the features. Since our purchase, we've returned for car washes, and both David and Jan have made a point to say hello and check in to ensure we're still happy with everything. We've had the best experience and will absolutely be back to work with David and the team at Sewell again.

On May 2nd I came in & purchased a used 2024 Lexus NX from Sewell Lexus Dallas expecting the…read morepremium customer service and Certified Pre-Owned experience the Sewell name is known for, but unfortunately my experience fell far short of that standard. I originally came in specifically for a Certified Pre-Owned vehicle that was advertised online as CPO. After arriving at the dealership, I was informed the vehicle was actually not certified and only had around 500 miles remaining on the factory warranty. Despite that, the pricing remained consistent with what would typically be expected for a certified vehicle, and I was then encouraged to purchase an additional $3,000 extended warranty instead. As a buyer, that was extremely disappointing and felt misleading. On top of that, several promises made during the sales process were not properly followed through on, including the tint request. Communication throughout the process was poor, and expectations were not clearly managed. The vehicle also was not thoroughly detailed before delivery, as I am still finding personal belongings and food debris from the previous owner under the seats and floor mats. I want to be clear that my frustration is more with the dealership process than with any one individual employee. However, attention to detail, transparency, and follow-through are exactly why customers choose Sewell and pay Sewell-level prices. While I did end up getting the car I wanted I came in expecting exceptional service and a true Certified Pre-Owned buying experience, and unfortunately left with neither.

Customer Service/Service Department…read more I recently had a brand new vehicle that broke down and would not turn on. Had it towed to the dealer, Nick was able to check me in quickly and get me all the infos I needed. Best communication, best service, best all around type of assistance I can ask for. Told me he was going to let me know within a couple of days of any new info which he did. I was able to get my car back less than a week. If you need something from the service department, ASK FOR NICK.

I went to look at a car here, test drove a couple of them, nothing seemed out of place at the time…read more, then I drove the car that I chose, started driving the car 66 to 78 car started feeling like the wheels in the front and rear on the drivers side was a little bouncy go back and mention that to Keneith the person that was helping me and then they mentioned it to Gabriel, he test drove the car and tells me he didn't feel anything, as he drove the car I'm feeling vibration in the passenger seat just as well as I felt it in the drivers seat. They said they checked the car out and it was good. Still not good but it was all about the sale and them getting paid, it's never about the customer. Fool me once shame on you. Fool me twice shame on me. Never again will I purchase a car from them, want send anyone I know to them. I should've went on where I was going could've gotten a better deal. They're going to be nice and suck you in, in the beginning and buy you lunch, that's all to get what they wanted. Never again.

I brought in a car to get a pre-buy inspection on it done. They got me in quickly and checked…read moreeverything that I asked for. They even brought me out to the shop and showed me everything, which that was the first time any auto shop had allowed me to do that. Had a good experience overall.

Lloyd is GREAT! Trust this guy! I have a daughter at SMU--she had car issues. I live 1800 miles…read morefrom Dallas. Yet, Lloyd stepped in and handled EVERYTHING! Trust, Quality, a true gentleman. And more than a fair price!

Mike Cotter my sales rep at Park Place is awesome. Super professional, kind and takes the time to…read morefind you the right car. goes out of his way to make sure you are happy with your purchase. highly recommend him if you are looking to buy a car. Also, Rola was extremely nice, helpful and professional. all around great experience! highly recommend buying a car here!

I am incredibly frustrated with the lack of accountability and communication at Park Place…read moreMotorcars Dallas. My 2017 GLA 250 was held for a full week for a persistent squealing issue, yet it was returned to me with the exact same problem. What is most concerning is that this has been my consistent experience with this service center--it seems to be the 'norm' here that you have to chase them for updates, only to get no response and no call backs. Since picking up the vehicle on July 8, I have left multiple voicemails for my advisor and the service department, all of which have been ignored. I am not surprised, given how difficult it is to get any communication from them while a car is in their care. I am hoping this public review finally prompts a member of the management team to reach out and provide a path toward a real resolution. Please do better.

I reached out to All Star Auto Clinic after receiving a list of recommended repairs from the Mazda…read moredealership, one of which was going to cost almost $2k. They quickly responded to my inquiry and got me scheduled to come in. The team did their own diagnosis of the car and instead of just agreeing with Mazda, they said they didn't even believe the $2k repair was even necessary at that time. They found a couple additional small items that they recommended I fix, but were never pushy or trying to sell me on anything. From the time I reached out and throughout the process the team communicated well. They handled all the other recommended repairs same day for significantly less than the dealership wanted to charge. These guys are honest and well priced and I highly recommend them for any car work you need done.

What a great place! Had a coil go bad on my F150, and I am from out of town. Called early in the…read moremorning and they called back fast, and said to bring it in and they would get it fixed up. They ran diagnostics, replaced the coil, and also said the spark plugs were the originals(130,000 miles on the truck). Changed those out as well. Great service, friendly brothers, and to be able to get in and out was impeccable! Would definitely go there anytime because they are 100% legit and fair!

These people are horrible. The same service is even worst. They made it perfectly clear to me that…read moreRange Rovers are not for the black man. I submitted a business application. The rep called me immediately and advised I should submit a regular application because he basically didn't know anything about the business application. So, I picked up the phone and call to speak with the GM. The y connected me with the finance department. He tries to explain and then I explain. He tells me ok I'm about to submit you and I advised not to submit me to chase and they did anyways. It's really sad when you been a CEO for over 25 years and still have to succumb to systemic racism.

SERVICE Review - must read. Like so many other reviews, I experienced the exact same sleezy service…read morefrom their maintenance crew. My vehicle has been flashing an assortment of display lights since 30k miles (under warranty). I took my vehicle in THREE times over the past two years to address the issue. They couldn't figure it out and never corrected the problem. Now here I am - at 59k miles (out of warranty) and I've received a completely new diagnosis requesting an alternator replace over 5k. After adamantly explaining that there's no way on earth it could be the alternator and equally complaining about the fact that this should be covered under warranty, I finally caved and approved the repair. They had my car almost 30 days. The very day they replaced my alternator they came back and sent me a text saying my car still has the same issues and NOW it's a sensor with an estimate of $2241 to replace on top of the alternator. At this point I decided to hop online and read reviews only to discover I'm not the only customer to have the experience of misdiagnosis, overcharged, unnecessary repairs. AVOID this place at all costs.