Just got a flat tire repaired due to a nail puncture- $14 and an hour of our time - great experience!

They did a great job fixing my flat tire here, it was done super fast and efficiently. Willie was amazing, the customer service was phenomenal! He was super helpful and knowledgeable, and got the job done very well. Also very cost efficient! would 100% recommend coming here, they were awesome. read more

After waiting 3 hrs for new tires, I was told there was a lock on the wheels and to come back with the gizmo to unlock them. Returned the next day with the gizmo after contacting dealership. Waited another 2 hrs for the tires. Wasted a total of 5 hrs waiting. Not the first time! Will not return. read more

I have been going to and referring family and friends to Town Fair Tire in Rocky Hill CT for years. I ALWAYS get treated with so much respect by all employees, but especially Mike. He always goes above and beyond and is always so helpful. Whether its needing brand new tires or getting a nail in a tire he always takes the stress away and helps in the situation. I wouldn't go anywhere else and again - only refer them all to Town Fair - and ESPECIALLY - Mike.... Thanks again for all of your help today, when my brand new SUV had a nail in the tire and needed a new tire. Your the best Mike. Thank you to you and your wonderful staff.... read more

A follow up to my Oct. 10th review about being charged for something TFT broke and difficulties reaching the manager. Although it took a few weeks I I did get a full refund. Mike the manager did call me and offered a solution to the issue. I also did follow up with a visit to TFT and spoke with Mike the manage who was very nice and helpful and and followed through with his promise to correct the situation... which included a refund and an apology. It took a minute but overall a great experience, just as many other previous experiences. I definitely recommend TFT Thank you Mike! read more

José at the Rocky Hill location in August 2023 helped my wife and I out in a major way. They price matched out online order managed to get us 4 new tires on the car within the next day before we had to leave for a week's vacation. I would definitely connect with him as he was transparent about every step of the way. I knew when the tires came in, the order went through and when the car was ready. We also thought we lost a black bag the wheel lock comes in. Turns out it was placed underneath the hood. Noticed while I was driving. Great spot because it made it the whole trip there before I noticed! read more

My front tire has had a slight leak in it for a while now. I soaped the tire up and found it at the valve stem. So I made an appointment for the Rocky Hill store to get the valve replaced. I took note that the website said even with an appointment there could be up to an hour wait. I got to the store and Jeffery told me it might up to 2 hours. I thought that was a bit long but I still agreed and gave him the keys. I needed the tire fixed as my daughter is going to use the truck out of state next week. I came back 2 hours later and my truck hadn't moved. I asked at the desk, spoke to Jeffery again he was frustrated and curt with me and he couldn't give me a reason why it was not ready moreover he couldn't give me a time when it would be ready. I sat in the waiting room at the shop for another 45 minutes, got fed up and retrieved my keys and left. I'm supremely disappointed with Town Fair. I know this probably isn't a lucrative service for the shop but it also isn't a very taxing one either. There were plenty of open bays that could be seen on the shop monitor. In the additional 45 minutes I sat in the waiting area I saw multiple deliveries and exchanges with branded trucks coming and going. I'm amazed that they have time for the hustle and bustle of store transfers but no time to service the waiting customers. A little honesty would have been nice. If you can't perform the work in the time you provide don't accept the job...2 hours and 45 min is too long to wait for a new valve stem. This is poor planning from Town Fair Tire's management and no excuse to mislead customers with inaccurate time estimates and disconnected staff. You've made me feel like I was duped by offering an appointment you couldn't honor and wasting my time. read more

If you care about your aftermarket wheels that you spent too much money on because everything in this economy is outrageously expensive, and you don't want them scratched and damaged during any routine service, find another place or DIY. Please take before and after pics with the manager to protect your property if you get service here. read more

If there was an choice to put an negative star I would've chosen that. The manager Josh was very disrespectful/ rude to my mother. And after talking to another employee there they mentioned that he(Josh) was leaving the company in the next couple weeks. So he figured he'll be rude, disrespectful, and have bad customer service before he go. The communication throughout the shop was horrible, no one knew what was going on as far as anyone working on my mother's car. . ... All I'm going to say on a nice note is that I'll never go back nor recommend that shop to anyone. Great job Josh read more

I have been going to the Rocky Hill TFT for decades but never again. Went in to have a flat fixed, and decided since I'd bought the tires there and they come with free lifetime rotation, I'd have them rotated, too. It was my mistake not to even look at the work they did when I picked up the car. Next day I went to be sure nothing was losing air and that if I had to I could locate the valve stem, and discovered they had buried two of the valve stems inside the wheel, and the third was being strangled by rubbing against the wheel opening. Now they are closed but I have to drive to work. I don't know if it's safe to drive --seems like that valve stem that's rubbing against the wheel opening might break and the whole tire burst. I'm inexperienced so I don't know. read more

Bruce was extremely helpful! I had my car towed here with an unexpected flat tire, and they got me in and out in under and hour. Great service! read more

Had a 10am appointment Saturday morning for snow tire changeover. Was in and out in 15 minutes. Excellent service, very professional and courteous staff. Thank you again. read more

Tried three times to get my car serviced with four new tires and all wheel alignment. The first appointment I was told they didn't have the tires at the store even though they called me and said they were in. Second appointment I was told they couldn't do the alignment because they didn't have the proper tools. Third appointment, was told they could not adjust the right rear because they could not free the adjustment link. Will not be going back for a fourth appointment. Terrible service. read more

A great experience. This was my first time at the Rocky Hill CT location, and I spoke on the phone with Mike a couple times beforehand and found him very helpful and courteous. When I arrived on the day of the service (purchase of 4 tires), everything went exactly as he said it would. The shop appeared well organized and the team seemed to have the whole process down to a science, cycling customers in and out but not rushing anyone and always in kind, professional, friendly way. The price was less than elsewhere, and on my return torque check they again got me in and out quickly. Best of all, the new tires (Michelin Defender II) got rid of the loud noise my old tires made at 60mph, just like Mike thought it would. I'd recommend them. read more

It's not free road Hazzard replacement. It's if you pay 20 a tire then labor for the replacement

Please take the negative reviews of Town Fair Tire (Rocky Hill, CT) with a grain of salt. I needed four new tires so, as usual, I began doing my research to find the best price for the best quality. In the past, when it was time for new tires I've purchased them from the dealership (way too high) and a Town Fair Town at a different location. I decided to patronize Town Fair Tire (Rocky Hill, CT) because a friend referred them. She had recently replace her tires. Even thought a friend referred me to TFT in Rocky Hill I still researched them and in do so came across the negative reviews. So of course I texted my friend and asked her, "Are you sure I should go there because their reviews are not good?" She responded, "Yes, ask for Mike he'll take care of you." I called Mike to get a quote and make an appointment if I liked what I heard. Mike was knowledgeable (been in the business for about 20 years), he answered all of my questions (and I asked a lot) and he was patient. So I made an appointment. When I arrived for my appointment everyone was nice and I saw a familiar face, Ryan Chase. Ryan helped me several years ago when I purchased four new tires from a TFT in the southern part of the state. I remembered Ryan because he has reddish brown hair and a deep baritone voice. He was awesome to work with in the past and so if I had any doubts about purchasing my tires from TFT (Rocky Hill, CT) they were virtually gone. While waiting to get my tires replaced and to get an all wheel alignment I observed customer after customer being helped. The service experience was consistently good and everyone I saw left satisfied. In fact, one customer told me that they could have charged her a lot to fix something she thought was wrong but instead they were honest with her and it cost a lot less than she expected. She said, "That's why I come here I always have a good experience." Yes, Town Fair Tire (Rocky Hill, CT) may have negative reviews from the past but as a recent customer I can say that was the past. They have new management (Ryan who's been with the company for about 20 years) and Mike has been there for, as I mentioned earlier, for about 20 years as well. Nowadays it's hard to find that consistency with a combined 40+ years experience. Town Fair Tire Rocky Hill will be my go to place for all my tire needs. Overall, I must say that I respect Town Fair Tire as a company because they saw those negative reviews and took action to fix it. (The other TFT I went to also had negative reviews but I went there to see for myself and learned that Ryan was a new manager there and he turned the place around for their good.) Whatever negative reviews you read about Town Fair Tire Rocky Hill please take them with a grain of salt and give the Rocky Hill location a try. I'm pretty confident you'll be pleased. If, for some reason you're not, bring it to Ryan or Mike's attention and either one of them will make it right. read more

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Terrible service and manager there! When I got there the technician guy here told me the tire is repairable. But the manager(sales) told us they can't repair the tire. Cause he want to sell us the new tire that he is able to get commission from it. And he blamed the technician for telling us the truth. BUT THE TIRE IS REPAIRABLE FOR SURE! Very terrible experience here. And very selfish manger. Highly not recommend this place and will never visit this store or other Town Fair Tire store. read more

My experience at Town Fair Tire has always been fantastic I've been going there since the late 90s staffing is well informed about tire safety and performance also about customer satisfaction Always work well for myself and family members. Whenever you need some tires please them out first Ok read more

I have been going to the Rocky Hill Town Fair Tire for roughly 30 years now. Mike has managed the store for a long time. I have to say, buying tires there is a pleasure. I can truly say I have never had a bad experience and I've had to purchase more tires over the years than I care to remember. Mike and his current team of installers, alignment techs and sales folks are polite, knowledgeable, and most importantly, do their job well. And nobody does beat their price. Bought tires there very recently and had another great experience. Mike goes out of his way to take care of his customers. I can't imagine buying tires anywhere else. read more

Mike the chubby I mean fat black guy told me it would be a 1hr Wait I made the apt a week ahead of time and it took 3 hrs. Do not come here they will scratch your wheels and be rude about it and make you wait forever. read more

I needed to use my Town Fair Tire line of credit in order to keep the card open, I've had it for 3 years and never used it! So I stopped by the Rocky Hill location and spoke to a staff member, telling him the scenario. He suggested just scheduling a tire alignment so that the card would remain open. Today was my alignment appointment. I was received by Mark when I arrived. He walked out to my car with me and proceeded to measure the treads on my tires since I'd never had a wheel alignment prior. Well! The majority of the tread measured was very low... it really was.. my fiancé was with me and he confirmed... so we went inside where I chose a premium tire as Mark who was COMPLETELY KNOWLEDGABLE on each of the tires specs reviewed them with us. Long story short, I bought a full tire package and Mark went above and beyond to ensure that I understood exactly what I was paying for as well as all the extras included. I highly recommend this Town Fair Tire in Rocky Hill as well as Mark, who was very knowledgeable and customer satisfaction oriented!! read more

Excellent customer service. Thanks to Michael. He was really helpful in helping me with my tire purchase. I'm a greatly satisfied customer.

I've been buying tires here for decades (1986). Good prices (you need to shop on their website then come in) so you have an idea of what fits your budget. I've also had manufacturing defect issues with tires after a year and they stood behind them and gave me a prorated warranty to get a new and different brand of tires. The new customer waiting area with view of your vehicle and the time remaining is a nice feature. Mike at Rocky Hill has been awesome for my last few purchases. 06/21/19 - Went back to get a tire checked. Mike was again a champion of customer service for this store. read more

This has to be the worst TFT. My story: I usually go to Tire City in East Hartford for the best price and service and NEVER had a problem. I had dealt with TFT years ago when they were in Wethersfield. Back then they had a very inexperienced crew that warped my rotors on the car when they didn't tighten the lug nuts in a star pattern @ the correct torque. I figured I would give them another chance since it had been around seven years and they are close by. Well, bad move for me. The deal was two 60K rated tires made in the US and a front end alignment, since I had the tie rod replaced the day before and the car pulled badly. What I ended up with was two tires made in China and are rated for only 55K with NO alignment......even though they said they did and couldn't even provide the print-out they get after the alignment is finished. I started to drive away and I was like WHAT! The car pulled just like when I brought it in. I went back in and was told the guy I dealt with was gone for the day and I would have to come back some other day to talk to him. I never heard of such a thing! When I got home I called the customer service number on the invoice. This was a 203 number, so I know I wasn't going to be talking to the same old guys in the Rocky Hill store. The service guy on the phone was nice and wanted to make things right. So the next day I took the car to the great guys over at the Berlin turnpike location. It was like night and day between the two shops. They were courteous and very efficient. Do yourself a big favor and stay away the bumbling liars at the Rocky Hill location! read more

Town Fair Tire - The Rocky Hill location. - Tires Near Me - Rocky Hill, Connecticut

Staff is always friendly and will work with you on the best prices. If you have questions or are confused about services they are suggestion you just ask and they will advise you. Recently I got snow tires and George helped me. He walked me through the types if tires, the pros and cons. Also when asked if u needed an alignment we brought up my history in the computer to figure out if I needed one. As a woman I am always intimidated going to tire places/car stores by nyself, however here u feel they really do help you and don't try to price gauge and because I am a female. read more

Every time I go in there it's a good experience. Mike has helped me pick the right tires for my kid to go to college , To fixing a slow leak in my own car. Always polite and professional. Asset to the company. read more

We got a flat while driving through CT from Maryland and got a flat tire fixed there. Prices were very reasonable, staff was helpful and friendly. This matters on a long trip with two kids. They made this incident painless. read more

I have overall had very good experiences with Jay, Naim (hope I spelled it correctly) and other employees here. But for some reason Michael (with the pony tail) has always been very rude and abrupt to me. I don't know why and it's over multiple visits there. He has never been helpful, or willing or trying to be helpful. It's always a rude encounter with him. I avoid him as much as I can. When I have any interactions with him he is completely unwilling to help. He tells me "I'm not your sales person" as if there isn't a computer in front of him. I have let it go until my last 2 interactions with him. I brought my car in (19' audi rs5) due to screw in tire. Couldn't repair it. Had to leave the wheel there and when the car was brought around I went to the counter to get my keys and info going forward. He asked me if I was being helped and while I was telling him exactly what I just wrote, he turned and called out for another customer like I wasn't there, mid sentence. I thought like I did other times that he had very poor social skills and went on. 3 days later when my new tire was suppoused to arrive, I called multiple times and was put on hold, and disconnected 2 times during the day. I finally got the actual store on the line at 330pm after trying since 12-1pm. And of course "michael" answered. I told him my info and what was going on and was put on hold..again.. and he came back and asked who I worked with a few days prior, and I told him..on hold again, he picks up and says "he has left the building" asks for my number and I ask am I getting a call back today and he said "no tomorrow, he's not here" with extreme attitude. I tell him I've been on a spare tire since my visit (3 days which is way over the mileage reccomended) and I really would like my wheel and tire back and I would even put it on my car myself since it's getting late. On hold again..he comes back to tell me he can't locate my paper work or my wheel and tire, I get a bit upset and say "wait what?!?" And he again tries to push me off to the next day and I told him "I'm on my way down there" because if you cannot locate the wheel I left with you that's worth about $1000 now I'm panicked. I get a call from the gentleman I initially worked with 40min later to let me know my wheel and tire were in fact on site and it would just be an hour until I could come pick it up and it was a very calm and nice conversation. I don't understand why this "michael" had to be so rude and unwilling to even use the computer in front of him or to go and look for said wheel or tire. I go down there when I was told it would be ready and of course Michelle is at the counter and asks my name and he very rudely says "yeah, I talked to you on the phone" and stands there. I told him " sorry if I was rude, you told me my wheel was lost and you couldn't help me" and he walks away half way through my sentence. There was alot more I wanted to say but I'm a decent human who also works with multiple customers everyday. Someone like this shouldn't work with people on a daily basis. Idk what that Michelle pony tail guy had against me but he shouldn't be dealing with people for a living. I dislike that I have to leave a somewhat negative review for thr first time ever but that guy needs to be fired. To reiterate, everyone else there has been great, aside from them over torqueing my lugs I have no complaints. They've always got me in and helped me out to thier best extent. But that one guy, if you see him (ponytail Michelle) ask for another person to help you. read more

Been going to this TFT for over 15 years, never an issue. Mike, George and Will ae outstanding.

As far as tires go, this is the place. Their prices will beat any and all that they do is fix tires so they seemingly know what they are doing. Got a punctured tired fixed for $3. Good deal. read more

Town Fair Tire - Tires Near Me - Rocky Hill, Connecticut

Got my tires installed here on 02/28/2018, I had a few issues with them off the bat but I figured hey its not a big deal I'll let it go. Should've known it would lead to the mess I'm in now. While removing the rear tires to replace the brakes, I found two cross threaded lugs and on lug that was obliterated by them hammering on too small of a socket. Two studs were snapped and since I use my vehicle to make a living I had the nearest dealer take care of it for me so I could get it back on the road. The total came out to $240.59 since the rear brakes are drums for the parking brake. After making a complaint to the corporate office I heard back from Mark who identified himself as the Regional Manager. He gave me an attitude that I didn't have his "mechanics" take care of the issue, to which I replied what makes you think I would have anyone of your employees touch my vehicle again and why wouldn't I have heard back from you days ago if you really wanted to take care of it. After him making a few excuses he exasperatedly gave me his email to send him the invoice, which I did. This was at the end of April 2018, after sending it 2 or 3 more times here we are at the end of July 2018 and I have yet to hear back from anyone at the company and more importantly get paid for the repairs made. Avoid this place like the plague. read more

Not impressed. I had a 9:30 appointment to get new tires. At 11:40 I was told that my car was just being taken back and it would be another 40 minutes or so. The front desk situation is terrible, I waited 10 minutes to even be acknowledged. They were so busy answering the phone that I considered calling them while standing in front of them to inquire about the status of my car. At least tell the customer you will be with them soon instead of just ignoring them! I don't understand the point of having appointments if customers will still have to wait for hours, a fact I was not told upon checking in. I came here because a friend said she had received excellent service, but she must have encountered different employees. I will be going elsewhere next time. read more

Rude and useless. Got my tires here and recently had a few issues I called and scheduled about, got there and the guy helping me was rude, snarky and kept saying "well I don't know what the issues is" .. umm me either, that's why I'm here? .. and "I don't know what to tell you" .... after I explained to him, again, I feel like a thuttering feeling on my wheel while driving, his response.. "not sure what you want me to do" ... my god, like I said, useless.... btw this is all after I spoke with their customer service person to schedule all this and she said they'd do a diagnosis to see what was wrong, but then he tells me that she doesn't know what she's talking about .. how is that my issue what your internal issues are and how you guys communicate?? ... I got in my car and left. Never buying tires here again. read more

Experienced exceptional customer service at this location, despite coming in with no appointment. Realized I was overdue for a rotation and just stopped in to check if they would be able to accommodate. Not only did Will and Shawn help get me in and out in under 30 min, but they made the whole experience more enjoyable by offering up some great conversation while I waited. read more

After working a long day in a new area and an hour away from home I came out to my car and I had a flat tire. Me and my coworkers tried to change it while we were waiting for AAA. We were doing good until it fell off the jack. Anyways, we got the tire on and I went across the street to Goodyear tire since it was so close and they were extremely rude and tried to scam me. So I left and went down the street to town fair tire and at this point I was a little frustrated and Teary eyed but when I walked in town fair tire I was greeted by Mike the manager. He walked to my car with me as I explained the situation and we went back inside and he told me to have a seat and that they would take care of it. I waited about 25 minutes and was told my car was ready and to have a nice day! No charge to plug my tire and put it on. Will handed me my keys and said have a nice day! & Mike yelled from the back the same. They Turned around my day that was frustrating into a good day just by their kindness! In the world we live in today when people are not always kind it was great to have people who genuinely cared and were kind! I will go to town fair tire going forward with all my tire needs. Thank you Mike and well for your kindness and it did not go unnoticed! read more

People working at the register are extremely nice but that's about it. After that it's just an embarrassment of town fair tire shop. The owner should watch the garage video footage once in a while. I had so much fun sitting in the lobby for over two hours watching the tv above the register that showed what's going on in the garage. Service workers permanently chatting in groups and when one of them pulled a car in it took him 35 minutes just to take two wheels off the car while walking back and forth to chat with his coworkers. I just took my money back and went to Berlin tpk TFT location. In and out job done in 1 hour. Just to make it clear both locations were busy so no excuses. read more

I was driving down 91 last Wednesday. The low tire pressure alarm went off. Pulled off and there was Town Fair Tire. I was greeted warmly and promptly by Will. He quickly checked the tires, assured me that it was the change in temperature and filled my tires with air. What great service! I am not a regular customer. He could have sent me to a gas station to fill the tires myself. What a great guy. Wish there were more Will's in the world.! Thank you Will. Thank you Town Fair. read more

My experience at this Town Fair Tire location was horrible. I wasn't going to leave a review but my experience was too bad to just let it go. I had a flat tire and since I work across the street, I decided to come here to buy a new tire. I went to replace my tire and they told me they were too busy and that I needed to make an appointment. I explained to the guy who works there that I have an hour lunch break from 130pm-230pm. Before booking an appointment for 130pm the next day, I asked the guy if he thought I had enough time because I couldn't be late to work. He said, "yeah, that's more than enough time. It only takes 30 mins." Perfect! The next day I went for my appointment, explained what I needed and they told me to wait. At 2:20pm I asked if it was going to take much longer and he said, "They're bringing your car out right now." So I decided to wait. It's already 2:40pm and I'm super late for work. I decided to ask another person how much longer it was going to take and the guy told me they just started working on my car. I had to ask them for a ride to work. I picked up my car after work and there was no apologies, no nothing. A month later, I go out to warm up my car and my new tire is flat! I was late for work and had to pay $30 for an Uber. Next day I went back and explained to the guy what happened. They replaced my tire and again no apologies. Next day the same thing, the tire is flat again. Again, I was late to work, paid $30 for an Uber and had to return for my tire to be replaced. I was asked to drop off my tire and to return the next day for the tire to be installed. I returned the next day, tire was fixed. Not one time these people apologized for the inconvenience, gave me a discount, NOTHING. DO NOT BUY TIRES HEREE! read more

Town Fair Tire - First Flat - Tires Near Me - Rocky Hill, Connecticut

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So this is my experience from 2007. Sorry I didn't post sooner. I bought tires from these guys a few times before. The last time I went I paid them $100 to fix a flat and a balance and align my wheels. When I got my car back, there was dirt and circular scratches on my trunk. Looked like someone put a wheel on my trunk and moved it around. I showed the guys working there which included the manager. They clean my trunk off and told me they'd look into the matter. After a couple days I called them and spoke to the manager. I asked him if he had questioned his workers. He said he thought the matter was resolved since they clean the dirt off my trunk. I wasn't too pleased with that response. I asked for my $100 back. He said ok and took down my address. Two years later, I'm still waiting for my check. read more

"Town Fair Tire of Rocky Hill, Connecticut Thanks for bringing this to our attention. We're sorry you're not happy. My name is Tom Merola and I want to help. I can be reached at (203) 467-8600 ext. 240. I realize that this does not make up for the time and effort already spent with us, but I do hope that it shows how regretful I am. I am confident that a future visit to our establishment will better reflect our commitment to customer satisfaction." 3 calls over 2 days at different times.. ZERO ANSWER. Thanks for the commitment to customer service Tom! read more